The process was straightforward. Options provided and accepted. Was notified when the first annuity payment was to be made and the amount. However was not informed when the lump sum was due to be p... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Have dealt with Paul Dolan throughout a complex situation that has now been successfully brought to a close. Paul has been knowledgeable, easy to deal with and above all, extremely helpful. Very grate... Ver más
La empresa ha respondido
I like the fact that Canada Life are consistant and I know when to expect a payment. However, I am not happy with the way in which this policy was set up in the first place. I was led to believe tha... Ver más
La empresa ha respondido
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- Compañía de gestión de fondos
- Seguro de protección de ingresos
- Prestamista hipotecario
- Proveedor de planes de jubilación
- Seguros de vida temporales
Escrito por la empresa
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Información de contacto
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Reino Unido
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Excelente
1 mil opiniones
Invita a los clientes a opinar
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I was asked to do a review before I had…
I was asked to do a review before I had heard from you.
I received a letter in the post on 6th July dated 01st July, presumingthis is what you are asking me to review.
The financial details in the letter where not up to date, the funds transferred in my pension pot were more than the original anticipated figure, but the letter used the anticipated figure. I am awaiting an updated letter with the correct figures now.
10 de julio de 2026
Respuesta de Canada Life UK
Hi Gerry,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that you were invited to leave a review before you felt your application had been fully completed, and that the figures in the letter you received did not reflect the final transferred value of your pension pot. I understand how frustrating this must be whilst waiting for updated documentation.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Pension transfer…
The speed of which all the handovers and transactions have gone. I have had to see o very little they done it all. And kept me updated all the way.
10 de julio de 2026
Respuesta de Canada Life UK
Hi Martin,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your pension transfer was handled smoothly and efficiently, with regular updates throughout the process and very little required from you.
All the best,
Helen
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that you have concerns about the charges applied to your policy and appreciate you bringing this to our attention. We’d like the opportunity to better understand your concerns and review this further.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch.
All the best,
Helen
Respuesta de Canada Life UK
Hi Peter,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process simple, communication clear, and that you’re a happy customer.
All the best,
Helen
Prompt efficient communication…
Prompt efficient communication regarding an annuity purchase.
1 de julio de 2026
Respuesta de Canada Life UK
Hi Adrian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you experienced prompt and efficient communication throughout your annuity purchase.
All the best,
Helen
Very poor.
Very poor.
Returned all paperwork promptly.
Delays caused by sending paperwork to incomplete address.
Missing out on 3 months annuity payments through no fault of my own.
So 3 annuity payments missed and a lower rate due to delay and errors beyond my control.
10 de julio de 2026
Respuesta de Canada Life UK
Hi Steve,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and the delays you've encountered, particularly as you returned the required paperwork promptly. I understand how frustrating it must be to feel that these issues have impacted both your annuity payments and the rate available to you.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Very good experience
The application review and acceptance processes were clear, coherent and relatively concise.
10 de julio de 2026
Respuesta de Canada Life UK
Hi Peter,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the application, review and acceptance processes clear, straightforward and easy to follow.
All the best,
Helen
Nick and his team will go beyond the call of duty
I have dealt with Nick Flynn and his team at Canada Life for many years and I have always found them very helpful.
When it necessary they will go beyond the call of duty. One particular case recently was really complex and Nick and his team where the only ones to provide a solution
Finally, a true test of good service is when things go wrong (which they sometimes do) how is good is the response. When things wrong I always get speedy responses and good resolutions
6 de julio de 2026
Opinión espontánea
Respuesta de Canada Life UK
Hi William,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear about the support you’ve received from Nick Flynn and the team over the years, particularly on complex cases where their knowledge, responsiveness and commitment have made a real difference.
All the best,
Helen
I have not yet received my first…
I have not yet received my first payment (pension) I will let you know if all goes well thankyou
6 de julio de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear that you haven’t yet received your first pension payment and understand that you'll be waiting to see how things progress.
If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
Friendly helpful service.
6 de julio de 2026
Respuesta de Canada Life UK
Hi Claire,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our service friendly and helpful.
All the best,
Helen
Last payment to my bank account
I had a question for the company and got a satisfactory reply by return a short while later
23 de junio de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you received a prompt and satisfactory response to your enquiry.
All the best,
Helen
After a slightly rocky start with my…
After a slightly rocky start with my Canada Life Annuity, I am now fully satisfied. At first my transfer from an Annuity Growth Account with Scottish Friendly (originally Canada Life) to Canada Life left a gap where I received no payments for seven months. This has now been rectified to my entire satisfaction. Thank you.
15 de diciembre de 2025
Respuesta de Canada Life UK
Hi Barry,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that, despite the initial issues, everything has now been resolved to your satisfaction and that you’re happy with your Canada Life annuity.
All the best,
Helen
Respuesta de Canada Life UK
Hi Gary,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your annuity was able to go live so quickly once the funds were received.
All the best,
Helen
Respuesta de Canada Life UK
Hi Vincent,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the process easy and straightforward and were able to make the changes you needed without difficulty.
All the best,
Helen
Respuesta de Canada Life UK
Hi Darrell,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our communication clear, our service efficient, and that you’re pleased with the product.
All the best,
Helen
Best fixed annuity
I has a retirement Line find me best fixed annuity and Canada Life came top again like they did with my other one
13 de mayo de 2026
Respuesta de Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that Canada Life was able to provide the best fixed annuity for you once again and that you were happy with the deal available.
All the best,
Helen
It has been a stress free experience…
It has been a stress free experience with you. Money comes in more or less straight away.
19 de junio de 2026
Respuesta de Canada Life UK
Hi Karen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you've had a stress-free experience with us and that your funds have been received promptly.
All the best,
Helen
money arrived within a month
29 de junio de 2026
Respuesta de Canada Life UK
Hi Tracy,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your funds were received promptly and within the expected timeframe.
All the best,
Helen
I found it easy to contact Customer…
I found it easy to contact Customer Service and they were really helpful from beginning to end.
25 de mayo de 2026
Respuesta de Canada Life UK
Hi Irene,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our Customer Service team helpful and easy to contact from beginning to end.
All the best
Helen
A Masterclass in Making Families Chase Their Own Money
My mother and her siblings had to deal with Canada Life over money that should have been paid to the family. Instead of a clear, humane, professional process, they were put through a slow and needlessly stressful ordeal involving delays, obstacles, unclear requirements, and the general sensation of trying to extract a confession from a filing cabinet.
The remarkable part is how the story ended. After prolonged difficulty, we finally gave Canada Life a deadline and said we would escalate the matter to the Financial Ombudsman Service if it was not resolved. One day before that deadline, the money was suddenly paid.
So, apparently, the missing document was not a form, signature, certificate, or obscure administrative ritual. It was the phrase “Financial Ombudsman.”
Based on our family’s experience, I would strongly caution anyone dealing with Canada Life to keep every email, record every call, create a written timeline, and be prepared to escalate. Polite patience did not work for us. A deadline and the Ombudsman did.
Would I recommend Canada Life? No. Unless you want your paperwork handled by what appears to be three raccoons in a trench coat.
30 de junio de 2026
Opinión espontánea
Respuesta de Canada Life UK
Hi Graham,
Thank you for taking the time to leave us this feedback. I’m very sorry to hear about your experience and the difficulties your family faced whilst trying to settle this matter. We understand that dealing with financial matters following the loss of a loved one can be particularly challenging, and I'm sorry to hear that the process caused additional stress and frustration.
We take feedback like this seriously and would like the opportunity to review your experience further. If you're happy to, please email customer.experience@canadalife.co.uk with your contact details and any relevant policy information, and we'll get in touch.
All the best,
Helen
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