Citizen Opiniones 

They dont even deserve one star very poor company and they lie throught there teeth. Being waiting for 6 months to get a job completed they use a different excuse every time i ring to ask about job completion. This company is total waste of space citizen it should be called shitizen jokers

It is disgusting how they think they can treat u I made a complant at the start of the first shutdown got abused by a team leader in public then again a couple of weeks it was blamed on myself refuse to show me video later told the housing officer a was putting a letter of complaint so weeks later receive a letter saying being watched for six months on a warning so called housing officer she actually said u said u were putting in a letter so sand in priviious call told me the police officer who was called on second incident said all she seen was a conversation and the cleaner refuses to clean the floor I live on been reporting it since first lock down citizen do not care even with covid very quick with fines they do try bully tactics ps don't let them

Disgusting new housing has no moral or manner and they seem to think they can bully and intimidate you disgusting people the housing offer tell what im getting what to expect then chats lies she helping even though the police have gave you your evidence my daughter has nightmares and trying to escape through the 5th floor off are tower block amd repindah says she helping me I will kill myself and kids if citizen don't start complaining legally not only that they have loved a young lady who bougrismds just sells drugs and bang and hold parties nothing is dont about this disgusting they have left me with no kitchen or no draws because the scummy staff have failed to bring my property back to my house

Back to my house they disgusting and like to use work phones sk their no paper trail they also refuse to do my kitchen but march is end off citerzen finally budget as a family member that works in there has let me know everything I need to know optima failed to koved when the police gave the first go ahead

Rubbish rubbish rubbish!!!

I had been told by them 3 years ago my slabbing will be fixed, then to not hear anything when I finally wrote a complaint about rubbish service someone came promising me it will be done. Job been cancelled three times (no surprise) when they actually came to fix it we been told we are not disabled and it’s our responsibility to do it.
Having 10 people saying different things... train your people correctly as changing name of your rubbish agency won’t help.

I wrote a review last year and before and its not on here anymore? Since I've moved into my 3bed house it has been nothing but problems of leaking, flooding and tap and boiler issues! Since this has been going on my mental health has deteriorated! Imagine they send people out to check boiler and on the daywhen they sign it off I have to call them as either the boiler starts leaking or pressure problems etc. This has been going on for more than five years! What makes this worse is if I had a job during these issues I would have been sacked as the amount of times I've had to stay home no employer would want to pay me! This will be the forth review I have written let's see if it gets delete. This is to the response below! No these issues are not rectified in fact I was told last week by one of the guys who came out to repair a cupboard draw that had cut me and drew blood,was damaged by the flooding of the boiler that I had to pay, his boss told him to do that! As a non-WHITE mother this is ridiculous! The same man had went to a white neighbour and told her her door which was fine (as she had reported an issue) he then decided to give her door a spray even though it was fine??? ?

For over 10yrs was with Whitefriars housing. No probs. Since Citizen took over nothing but hassle and problems. The service charges have increased 30% (backdated to 6months before they took over). The estates repairs are simply neglected and the local security office staff have been reduced to “improve service”!! Very bad rip-off outfit all round.

Had a leak at Christmas last year and it took them a month to fix the problem and left us with no hot water or heating and there customer service was horrible they are very disrespectful sometimes I have a disabled mum and sister who need hot water and heating and they still didn’t care even after we kept calling them and now our boiler has broke again and they have had the same response and attitude as they did before it’s totally wrong .

Cannot fault the housing association , I have a lovely flat and never had any problems

They Harass me every week about my rent. It started while I was still unemployed and on universal. I had to explain to them every week that I get paid on the 18th of every month. They just told me I should pay a bit extra each time to get in front. Now that I am working I still get harassed. Due to when I started work somehow I ended up a week behind, so I pay a little extra to help catch up. They keep phoning me at work (sure they want me to lose the job I've only just got). They want £92 a week for a tiny 1 bed flat. Lifts are always breaking down, the fob controlled doors to the block regularly malfunction. The block stinks because it gets cleaned less now they've uped the rent. There is a pigeon problem that was already there when I moved in and they won't sort it. I can't sort the pigeons cuz for health reasons.To top it all off they won't do anything about the flood their wofkmen caused that ruined my decorating, my carpet, my fridge and a hell of a lot of personal and sentimental items, stuff I can never get back.

when there booked out for a repair they come in the block of flats with a key they have stand outside your door and take a picture without knocking this is the 3rd time its happened no buzzer call or phone call luckily after the first 2 times it happened I stood by door all morning wondered how I was missing these people when I had no TV on or music but they don't knock the door im throughly disappointed when I've had to book 3 days of work for an hours work

RUBBISH housing association.
Left / leaving me and my children in a mice riddled home with droppings I etc.
It’s starting to smell bad, clothes chewed, brand new carpet chewed, beddings ect.
And citizen won’t move us or even try take next steps to resolve the problem.
Absolutely useless go on about helping and supporting tenants, yet do anything but.

They dont even deserve a single star. All they care about is rent, not the challenges they bring to the poor tenants. They fail to repair their houses and making people with mental health like myself worse every single day.
They are verbally abusive to us, they threaten you with eviction, knowing they gave Universal Credit wrong information. Wish people know and stop using them.

Shared ownership scam.
I entered into a shared ownership purchased years ago with these people. I saved and scraped together as much money as I could to get on the housing market. Little did i know i was falling into a trap of forever paying out and getting nothing back. From roof repairs, leaking boilers and wall insulation...I had to pay for it all myself. I fitted a new kitchen, bought an extra parking space and added a conservatory.. all of which just fed their greedy bellies when it came to sell. Whilst they increased their rent every single year without fail, and without ever setting foot in my home. Often sending me leaflets "by mistake" advising "were installing new heating systems/kitchens in your area". Even sending me a nasty letter advising I had to pay bedroom tax!!! They rented all the surrounded social houses out to benefit scum, drugs dealers, thieves, just out of the clink, stalkers, you name it, I had it on my door step negatively affecting my quality of life. When I finally came to sell my house, they're were less than useless. 300 admin fee, for what?then another £1k for competing..which took 11 months of sending time wasters around by the way. Just praying on the financially vulnerable. This company should be sued by all those who have had the misfortune to be duped by them, and them shut down by government for fraud. Disgraceful. Over a decade of my life has been wasted being a one sided little money spinner for these santamonis crooks. Utter pond scum. I only pray that they go bust and all their hones vet bought up by the council. Never believe a word they say. Staff lazy, incoherent, unprofessional and zero grammar skills. If I hadnt moved in with my partner, I would have starved to death paying their over exaggerated, ever increasing bills, and I still would only own half the house!!

Useless !!!!
Will lie lie lie to you about repairs and anything else. Staff are not up to the job PERIOD

should be new laws to stop them only look after there own family and friends