Countrywide Hearing Opiniones 

154
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First class service in all its aspects. Although very busy at time of calling, seamlessly put through to Niall as Claims Handler. He was very reassuring and understanding, and with me having the neces... Ver más

Valorada con 5 estrellas sobre 5

Countrywide Hearing were extremely helpful and Niall Thomas there was very understanding when my mum lost her hearing aid. She was quickly put in touch with a local audiologist who was also very helpf... Ver más

Valorada con 5 estrellas sobre 5

The service provided has been truly supportive and helpful. Moreover, whenever I needed to connect your service you always responded to my messages extremely well. A sincere thank to your service.

Valorada con 5 estrellas sobre 5

Husband lost hearing aids on holiday. Contacted insurance on return who then passed onto Countrywide. Absolutely brilliant service! From initial call from Polly everything was dealt with promptly, eff... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Audiólogo
  2. también en la categoría
  3. Agencia de seguros para el hogar
  4. Compañía de seguros
  5. Servicio de reparación de audífonos
  6. Tienda de audífonos

Escrito por la empresa

Countrywide Hearing is the UK's leading hearing aid claim management specialist, providing validation, repair, replacement, and aftercare services. Since 2012, insurance companies and their clients have trusted us to deliver a seamless and efficient claims experience. As an award-winning and independent company, we are committed to putting our customers at the heart of everything we do, ensuring every hearing aid claim is handled with care, expertise, and professionalism. We combine exceptional in-house product knowledge with expert audiology support to provide the best possible outcomes for our clients. Our carefully selected audiologists offer appointments throughout the UK, either in the comfort of your own home or at a local clinic, delivering convenient, personalised care from claim validation through to replacement and aftercare.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

154 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(154)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very straightforward process

Very straightforward process. Good customer service prompt and friendly
Also found a better deal with an alternative company

8 de julio de 2026
Opinión espontánea
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Thank you Irene, so glad we could help you!

Valorada con 5 estrellas sobre 5

Speed with which claim was dealt with

Speed with which claim was dealt with. Communication was excellent they kept me up to date with the process. Staff went through everything step by step

30 de junio de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Una, really great to hear the team were able to support you throughout the claim. Let us know if you need any further assistance.

Valorada con 5 estrellas sobre 5

An excellent service

I spoke to both Niall and Matthew on a number of occasions. Both were extremely helpful and understanding about my distress at losing a hearing aid. I felt reassured and taken care of.

11 de junio de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you for your kind words Jo, I'll be sure to pass them onto Niall and Matthew. They are a great team and I'm glad to her you felt taken care of. Please don't hesitate to contact us if you need anything further.

Valorada con 5 estrellas sobre 5

Great team and great experience

Fast, efficient and friendly service. Very understanding and explain everything. Their advisors are genuinely interested and take the anxiety out of the process. Thank you

15 de junio de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Stephanie, really glad to hear our team looked after you and that everything was handled quickly. Please don't hesitate to contact us if you need anything further..

Valorada con 4 estrellas sobre 5

The service from Countrywide was excellent and fast.

The service from Countrywide was excellent; everyone who dealt with me was respectful and courteous and I was treated properly. Also, my claim was put through very quickly and I was kept informed at every stage of the process.

23 de junio de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Janet, great to hear that our team looked after you, and that the process was nice and quick. Please don't hesitate to ask if you need any further support.

Valorada con 5 estrellas sobre 5

Countrywide Hearing were spectacularly…

Countrywide Hearing were spectacularly good! Craig was supportive,sympathetic, and efficient. My claim was sorted out very very quickly and I was delighted with the whole process.

18 de mayo de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Margaret, I'll be sure to pass on your kind words to Craig - he'll be delighted to know everything went smoothly for you. Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Hearing aids and high winds - whilst…

After loosing a hearing aid whilst walking in high winds, Countrywide Hearing were selected by my Insurers to retest my hearing and fit the replacement hearing aid which was a Phonak Audio Sphere. This was all done very efficiently by a mobile audiologist who visited me in my home and was all done with two phone calls and a short wait of 3 days -Thank You

11 de abril de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Hi Chris, thanks for your lovely review! Really pleased we could help and that you benefitted from our free home visit service. Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Excellent and very prompt service in…

Excellent and very prompt service in replacing my mum’s hearing aid via an insurance claim. All completed within one week. It was great to speak to an actual person on the phone. The appointment was confirmed and the audiologist who made a home visit was lovely and very kind with my mum. There was also a follow up visit 2 weeks later to check everything was ok. Which it was. Many thanks to all.

30 de enero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Hi Debra, thank you so much! So pleased we were able to help your mum quickly, and that she benefitted from our free home visit service. Please don't hesitate to reach out if she needs any further assistance.

Valorada con 5 estrellas sobre 5

Exceptional care and thoughtful service

Exceptional care and thoughtful explanations provided by Floyd to ensure my elderly Mum’s hearing aids were professionally set up and that she understood the regular regime for optimal performance. Nothing was too much trouble, with timely updates on delivery and aftercare. We will definitely be customers for life and wholeheartedly recommend Countrywide Hearing.

10 de febrero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you so much, we'll be sure to pass along your kind words to Floyd, he's a fantastic Audiologist! Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Brilliant……

It is an absolute pleasure to find the business from point of contact through to post appointment, has covered all areas.
Appointment was made with ease and very quickly. Polite and courteous.
The audiologist was superb and thorough and as promised my device was delivered and fitted within a week. Absolutely outstanding. I’m not the easiest to deal with and expect high standards and I am glad to have found it here.
The extra touch was checking in with me a little time after the appointment to check if everything had been covered during the appointment, but also to ask if there were any questions I might have.
Well done….
It really makes a difference finding a business that provides and delivers with a smile.

17 de diciembre de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Joe - your kind words really do mean a lot! We are delighted to have been able to help you quickly, and that our team looked after you well. Please do let us know if you need any further support in the future.

Valorada con 5 estrellas sobre 5

Fabulous company they won't disappoint

Where did I start ,within hours of getting in touch with country hearing we recieved a call asking a few questions, what hearing aids we were interested, an home appointment was made within 3 days ,
Country hearing came to the home ,done hearing test ,set up hearing aids,within the hour we were very happy customers, everyone was so polite, helpful along the way,and we were reassured they would be there for us alway .so glad we pick this fabulous company ,thanks again

19 de diciembre de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

Thanks Gaynor - your kind words mean a lot! Delighted to hear your claim was handled quickly and efficently by the team, they are a great bunch! I'll be sure to pass along your thanks. Don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Excellent service from Countrywide…

Excellent service from Countrywide Hearing. Service was quick especially as I had lost a hearing aid. Audiologist appointment was quick and professional. I highly recommend all who were involved in getting me set up again. Thank you all.

6 de febrero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Emlyn, we are so pleased we could help you replace your hearing aid quickly, and get you set up to full hearing again. Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Excellent company

Very good company to deal with. Paul, the Audiologist arrived promptly and was so patient and kind with my Mum who has macular degeneration as well as such bad hearing. All sorted within 45 minutes. Highly recommend thus company for hearing aids.

4 de febrero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Margaret, so pleased to hear that Paul was able to help your mum, he's a great Audiologist. Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Totally professional start to finish

Totally professional start to finish, did not miss out on anything.

2 de febrero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thanks David - really glad to hear you had a great service! Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

A refreshing change

In these days of poor customer service & chatting via virtual assistants, how reassuring to receive such a courteous, professional & helpful service from Countrywide Hearing .
Absolute first class service from the initial call to close out of the issue . Thankyou

29 de enero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Mr Hughes, your kind words are a real boost for the team! Thank you so much. We pride ourselves on our customer care so it's great to see it in action! Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

The hearing aids are very good.

The hearing aids are very good.
The fist appointment before Xma 25.
Second appointment 26th January26.

26 de enero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you John, so glad we could help you and that you are enjoying your new hearing aids. Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

A high quality experience

The Audiologist turned up on time he explained what he was tasked to do then proceeded to carry out the process of testing my hearing and matching the new hearing aid all very comfortably. A very efficient and good humoured experience.

26 de enero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Graham, great to hear that you had a good experience with the replacement. Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Excellent customer service

From the moment countrywide hearing first got in contact through the insurance company after a hearing aid lost, they have been nothing but professional and informative. Peter the gentleman how carried out the fitting of the replacement hearing aid was also professional, polite and understanding. Can’t recommend them highly enough.

23 de enero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Roy - I'll be sure to pass your kind words over to Peter, he'll be delighted to hear that you are happy with the service provided. Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Pleasant and very efficient staff

Pleasant and very efficient staff. Skilled at listening. Could not have expected anything more, made what could have been a difficult situation very easy to negotiate. Thank you Nails by

23 de enero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Robert, I'll be sure to pass along your kind words to the team. Please don't hesitate to contact us if you need any further support.

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