Countrywide Hearing Opiniones 

154
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First class service in all its aspects. Although very busy at time of calling, seamlessly put through to Niall as Claims Handler. He was very reassuring and understanding, and with me having the neces... Ver más

Valorada con 5 estrellas sobre 5

Countrywide Hearing were extremely helpful and Niall Thomas there was very understanding when my mum lost her hearing aid. She was quickly put in touch with a local audiologist who was also very helpf... Ver más

Valorada con 5 estrellas sobre 5

The service provided has been truly supportive and helpful. Moreover, whenever I needed to connect your service you always responded to my messages extremely well. A sincere thank to your service.

Valorada con 5 estrellas sobre 5

Husband lost hearing aids on holiday. Contacted insurance on return who then passed onto Countrywide. Absolutely brilliant service! From initial call from Polly everything was dealt with promptly, eff... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Audiólogo
  2. también en la categoría
  3. Agencia de seguros para el hogar
  4. Compañía de seguros
  5. Servicio de reparación de audífonos
  6. Tienda de audífonos

Escrito por la empresa

Countrywide Hearing is the UK's leading hearing aid claim management specialist, providing validation, repair, replacement, and aftercare services. Since 2012, insurance companies and their clients have trusted us to deliver a seamless and efficient claims experience. As an award-winning and independent company, we are committed to putting our customers at the heart of everything we do, ensuring every hearing aid claim is handled with care, expertise, and professionalism. We combine exceptional in-house product knowledge with expert audiology support to provide the best possible outcomes for our clients. Our carefully selected audiologists offer appointments throughout the UK, either in the comfort of your own home or at a local clinic, delivering convenient, personalised care from claim validation through to replacement and aftercare.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

154 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(154)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

From the initial contact by phone ( yes…

From the initial contact by phone ( yes I actually spoke with a real person straight away) the process on my claim was first class. It took 1 week from the phone call to the audiologist Paul visiting me at home with the replacement hearing aids, fitted very professionally.
Highly recommended

22 de enero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Mr Crisp - we are delighted to have provided a 1st class experience for you. Our real team (!) are so pleased we could help. I'll be sure to pass along your kind words to Paul also. Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Countrywide hearing have been amazing…

Countrywide hearing have been amazing through every step of the process. From initial consultation due to insurance claim to getting new hearing aids replaced due to not being happy with them.
Everyone I have spoken with have been friendly, helpful and informative.
Highly recommend them.
The supplier of said hearing aids were absolutely not on the same level however but will all be rectified due to helpful nature of the staff at countrywide.

22 de enero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Darren, really great to hear you've had a good experience and we were able to iron out any issues too. Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Excellent service from the whole team…

Excellent service from the whole team who gave a seamless service, I can’t praise them enough 10 out of 10 thank you

15 de enero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you very much for your kind words!

Valorada con 5 estrellas sobre 5

Outstanding and courteous service from…

Outstanding and courteous service from start to finish.

19 de enero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thanks Matt - we really appreciate your feedback. Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Most helpful and professional service…

Most helpful and professional service from the first contact

12 de enero de 2026
Opinión espontánea
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Respuesta de Countrywide Hearing

Thanks Jennifer, your kind review means a lot to the team! Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Very efficient and swift service

Very efficient and swift service. Excellent engagement with audiologist (Paul Jepson). Can highly recommend.

2 de diciembre de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Edward, we'll be sure to pass along your kind words to Paul, he'll be delighted you found the service to be efficient. Please don't hesitate to contact us if you need any further support.

Valorada con 5 estrellas sobre 5

Hearing Restiredr

The gentlemam who visitred me at home (Mr Ferris) ws first class.He was cheeful and polite. Hw fitted and testedmy new hearng sids in a thoroughly professionsl way. I wish I could say the same aabout SAGA and my telephone ecperience with them' iIt was like talking to a robot.I was passed from one extension to anpther as no-one seemed to know what to do

19 de noviembre de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Robert, Floyd will be delighted to hear that you are pleased with the service provided. We pride ourselves on our customer care, so it's great to see it in action! Please don't hesitate to contact us if you need any further support.

Valorada con 1 estrellas sobre 5

Don’t move house!

When I asked for my hearing aids to be adjusted I was told I they couldn’t do this as I had moved house from York to Portsmouth.
So much so for “Countrywide Hearing”
I was within the 5 year warranty but they just didn’t want to know.
No service whatsoever!

30 de octubre de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

We apologise for the misunderstanding Mr Garside, we do provide relocation services as part of our aftercare services. We have tried to contact you and hope you are happy following your recent appointment with the local Audiologist in Portsmouth. Please don't hesitate to contact us if you have any queries.

Valorada con 5 estrellas sobre 5

First class service.

First class service.

Every aspect of my communication with Countrywide has been exceptional, including with their appointed audiologist. I wouldn’t hesitate to recommend them based on my experiences. Thom especially was very helpful.

1 de octubre de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

Very pleased that we could help Mr Woodford. Thanks for a lovely review.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service
Lovely friendly men on the phone helpful and knowledgeable .
Brandon and Tom were lovely to talk and sorted out the claim quickly.
Louise the audiologist was professional and very good.
Lovely people thanks

26 de septiembre de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you Margaret, it's lovely to hear you had such a great experience. I will be sure to pass this onto Tom and Brandon.

Valorada con 5 estrellas sobre 5

I had a great experience

I had a great experience with my meeting with Dave from Countrywide insurance .
He was on time and explained things so clearly.
No complaints whatsoever.

18 de septiembre de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

We are really pleased that you had a great experience, Robina. I will pass your compliments onto Dave. Don't hesitate to contact us if you need any further assistance.

Valorada con 5 estrellas sobre 5

Efficient service

From the time of my claim for a replacement for my
lost hearing aid, the whole process has been highly efficient and satisfactory. It has taken a short while to deliver and fit the replacement. The local Audiologist did a very good job of fitting and explaining everything. I am very pleased with the performance of my new hearing aids.

18 de septiembre de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

We are delighted to hear you are pleased with your new hearing aids Mehdi. Don't hesitate to contact us if you need any further assistance.

Valorada con 5 estrellas sobre 5

Very impressed with the service I…

Very impressed with the service I received from Countrywide Hearing. Fast, efficient and helpful from start to finish. Also, the local firm they arranged for my fitting, Hearing Wales, I have found to be first rate.

26 de agosto de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you for the kind review Damian, I'll be sure to let Hearing Wales know you are happy with their services. Please don't hesitate to contact us if you need any further assistance.

Valorada con 5 estrellas sobre 5

Excellent from start to finish

Excellent from start to finish. Countrywide were very efficient throughout and removed any stress surrounding the claim.
Their audiologist was also excellent, providing advice and guidance I had not experienced previously. I’m delighted with the outcome.

15 de agosto de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

Hi Jo, thank you for your kind review. Glad we could make the claim stress free for you! Don't hesitate to contact us if you need any further assistance.

Valorada con 5 estrellas sobre 5

Quick and efficient

Countrywide hearing found me an audiologist nearby, and arranged replacement hearing aids for my lost ones efficiently, quickly and at a fair price. Their audiologist was excellent. He carried out a hearing test in my own home and fitted me with the new aids, which work very well. I am happy to recommend Countrywide Hearing.

11 de agosto de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you for the recommendation Mr Baxter! We are really pleased the replacement went well for you. Don't hesitate to contact us if you need any further assistance.

Valorada con 5 estrellas sobre 5

The Claims Handler at Countrywide…

The Claims Handler at Countrywide couldn’t have been more helpful, professional and efficient. He made the whole process of replacing the lost hearing aids easy and they were replaced in 8 days from start to finish.
An excellent service.

19 de julio de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you so much Stephanie, our claims handlers are always delighted with feedback like this! Glad we could help you quickly. Please don't hesitate to contact us if you need any further assistance.

Valorada con 5 estrellas sobre 5

Very friendly service and came to me

They came to me at my home which was brilliant and so much easier and at no cost. Very friendly and helpful chappy even paired my phone up to my hearing aids and ensured all worked well. Amazing service and care.

1 de agosto de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

Thank you for your kind review, we are glad to hear the home visit option was easier for you and that the Audiologist completed a thorough fitting. Please don't hesitate to contact us if you need any further assistance.

Valorada con 4 estrellas sobre 5

I cannot fault the company once we were…

I cannot fault the company once we were in touch but the process with the insurance was dire. The audiologist was excellent

23 de julio de 2025
Opinión espontánea
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Respuesta de Countrywide Hearing

We are sorry things took longer than you expected with the Insurers Ann, and we are glad to hear our replacement services improved your experience. Please don't hesitate to contact us if you need any further assistance.

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