First I want to say the unit it’s self works fantastic. This was a DIY install and for the most part it went smoothly. My only complaint or suggestion is to just make your own 3/8 copper line, the one... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Very easy install, the 12k btu 115v system in my garage kicks butt! I live in south Florida and its doing an amazing job keeping it cool. I will definitely be buying another system for hurricane backu... Ver más
La empresa ha respondido
Very easy installation, I installed the inside unit, wall mounted the condenser, called service tech to hook up lines and vacuum unit. It is super quiet inside and out. Cools my 500 square foot garage... Ver más
La empresa ha respondido
Is doesn’t blow very cold air! An yes the lines we’ve vacuumed down as per manufacturer recommendations! Zero leak down in an hour! All connections leak tested after releasing Freon!no leaks! The V... Ver más
La empresa ha respondido
4,4
Excelente
90 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 62% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
First I want to say the unit it’s self…
First I want to say the unit it’s self works fantastic. This was a DIY install and for the most part it went smoothly. My only complaint or suggestion is to just make your own 3/8 copper line, the one that is supplied is very thin making tight bends difficult. Other than that the unit has been functioning well. I would recommend one and will be buying a second unit for my shop in the future.
12 de septiembre de 2026
Respuesta de Cozeware
Hi Jeffrey ,
Thank you for the detailed and honest feedback — this is really helpful for us.
We're thrilled to hear the unit itself is working fantastically and that the DIY install went smoothly overall. And knowing you're already planning a second unit for your shop? That's the best compliment we could ask for.
Your suggestion about the 3/8" copper line is a good one.We'll definitely pass this feedback along to our team as we continue improving the install experience.
Thanks again for choosing Cozeware. We'll be here when you're ready for unit number two!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Over all a good system
Over all a good system. Was easy to put in but they don’t give good instructions for just a diy person. There are some helpful videos out there just have to look a little bit. The units have been in for two weeks and working great!
10 de septiembre de 2026
Respuesta de Cozeware
Hi Derick ,
Thanks for the honest and balanced feedback — we really appreciate it.
We're glad to hear the install went smoothly and that both units have been working great for two weeks now. That's exactly what we like to hear.
You also make a fair point about the instructions. We know they could be more helpful for DIYers, and that's something we're actively working on improving. In the meantime, we're glad you found some helpful videos — and if you ever run into a step that isn't clear, our support team is always happy to walk you through it.
Thanks again for choosing Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
The directions could have been better
The directions could have been better. And when you call CS you can get a hold of a tech then not 2 days later they call you back.
16 de septiembre de 2026
Respuesta de Cozeware
Hi garry,
Thank you for your honest feedback — and we're sorry for the frustration.
You're right on both counts. Please accept our sincere apologies.
We're actively working on improving both our documentation and our response times. In the meantime, if you still have questions about your install, please reach out to us directly through the link below — we'll make sure you get a prompt response:
https://www.cozeware.com/help
We appreciate your patience and the chance to do better.
Best regards,
Cozeware Customer Service Team
Needed a 12000btu unit
Needed a 12000btu unit. Ordered on a Friday afternoon and was delivered Monday afternoon great service. Just installed and it is working great way to go
7 de septiembre de 2026
Respuesta de Cozeware
Hi Dennis,
So glad the install went smoothly and everything is working great. Thanks for the awesome feedback and for choosing Cozeware!
If you ever need anything, we're right here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Very easy install
Very easy install, the 12k btu 115v system in my garage kicks butt! I live in south Florida and its doing an amazing job keeping it cool. I will definitely be buying another system for hurricane backup cooling. Great price quick delivery I mean what more can you ask for?
13 de septiembre de 2026
Respuesta de Cozeware
Hi Tyler,
So glad it's keeping you cool, and we're honored you're thinking of us for hurricane backup. Thanks for the great feedback!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Head unit came with no packing
Head unit came with no packing. The fan is broken off no manual no template.
12 de septiembre de 2026
Respuesta de Cozeware
Dear TODD,
Thank you for sharing your experience with us, and we sincerely apologize for the condition in which your unit arrived.
We completely understand your frustration. This is not the standard we hold ourselves to.
Our customer care team has already reached out to you directly to follow up on this and arrange a resolution.
We appreciate your feedback and are reviewing our packaging and quality control process to prevent this from happening again. We hope to have the opportunity to make this right for you.
Best regards,
Cozeware Customer Service Team
Good customer service
I received an email from customer service. I have gotten my order and have it installed so far so good. Thank you Cozeware.
3 de septiembre de 2026
Respuesta de Cozeware
Dear Sylvia,
Thank you for sharing your experience with us, and we sincerely apologize for the frustration this caused.
We should have notified you much sooner about the stock issue and kept you updated throughout the process. We are reviewing our order and inventory notification process to make sure this does not happen again.
Our customer care team has already reached out to you directly to follow up and assist further. If there is anything else we can do, please don't hesitate to get back to us.
We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Best regards,
Cozeware Customer Service Team
Buy it, don’t hesitate!
Great products affordable pricing and fair warranty structure
11 de septiembre de 2026
Respuesta de Cozeware
Hi Customer,
Great products, affordable pricing, and a fair warranty — that's exactly what we set out to offer.
Thanks for the kind words and for choosing Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Very easy installation
Very easy installation, I installed the inside unit, wall mounted the condenser, called service tech to hook up lines and vacuum unit. It is super quiet inside and out. Cools my 500 square foot garage with no problem. Love it!
1 de septiembre de 2026
Respuesta de Cozeware
Hi Ironworker,
We love everything about this review!
Hearing that it's super quiet inside and out while easily cooling your 500-square-foot garage? That's exactly what we designed it for.
Thanks for sharing your experience and for choosing Cozeware!
If you ever need anything, we're right here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Easy setup
Update!! My review is quickly changing from positive to negative, as I have had nothing but issues since I installed the unit. It very briefly worked, but for 3 days now it has only blown warm air. I have tried to work w customer service, who only sends replies in the middle of the night, but we have still have not resolved the issue. I've sent all the photos and videos they have asked for, but still nothing works, and no replacment unit has been sent. Supposedly , this is covered under there " no hassle warranty". They have finally offered a partial refund so I can find a technician to fix the unit, but that would take even more time. Had they determined my unit is defective and simply sent a replacement , I would probably be sleeping in a cool room by now. But that's not the case. It was an easy setup, but since then, it's only been disappointment.
Easy setup. Having the optional video to watch made it a whole lot easier than just the written instructions. Took a out an hour total for setup. A few small things were missing, like the screws to mount the wall plate, the Allen wrench to open the valves for the freon, but overall a great product that I am happy with so far.
6 de septiembre de 2026
Respuesta de Cozeware
Hi Jeffrey,
Thank you for the honest and detailed feedback , we really appreciate it!
We're so glad to hear that the installation video made the setup easier and that you had everything up and running in about an hour. That's exactly why we create those videos!
We also hear you on the missing wall plate screws — we apologize for that oversight and will review our packaging to ensure they're consistently included.
Just a quick note: the Allen wrench used to open the refrigerant valves is a standard tool that we don't include with the unit.
We appreciate your understanding — and we're thrilled you're happy with the product so far!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Tea
Really fast shipping and delivery
Really fast shipping and delivery. Product works amazing and easy to install. Will purchase again
29 de agosto de 2026
Respuesta de Cozeware
Hi MICHAEL,
Thank you for taking the time to share your experience. We're so glad you're loving your Cozeware unit, and we can't wait to have you back for round two!
If you ever need anything in the meantime, we're always here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
I purchased the 115V E Series 12K BTU…
I purchased the 115V E Series 12K BTU for my master bedroom. My order was processed and shipped out immediately. I received it with 2 days of placing my order. The unit arrived well packed and in perfect condition.
I hired a company locally that specializes strictly in mini split installations. They were able to install and have the unit up and running within 2 hours. Even when the unit is running and not in sleep mode, it is super quiet and can barely be heard.
Having the ability to connect it to wifi and use the app make operating the unit a breeze. I would highly recommend this unit, or the 230V version to anyone looking to purchase a mini split.
I will be purchasing the 230V version of this unit, in the near future, to install in my garage. A+ 5 star experience ✨️
2 de agosto de 2026
Respuesta de Cozeware
Hi Samuel,
Wow — thank you for this incredible review!
We're absolutely thrilled to hear that everything from ordering to
And knowing you're already planning to purchase the 230V version for your garage? That means the world to us. That's the ultimate compliment.
We're so glad the Wi-Fi and app control are making life easier too. Thank you for the A+ 5-star recommendation — we truly appreciate it.
We'll be right here when you're ready for unit number two!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
This is the second time I've ordered…
This is the second time I've ordered from you. 1st was great, this time was horrible. My order was cancelled and refunded by you, twice because I didn't reply to your email fast enough. This delayed the job for weeks. Didn't have this problem on the 1st order, never had to reply to any email period. I used the exact same email and shipping address for the 2nd order and had nothing but problems. Do better!
25 de agosto de 2026
Respuesta de Cozeware
Hi Joseph,
Thank you for taking the time to share your experience with us – we truly appreciate it.
We're sorry that your recent order didn't go as smoothly as your first, and we understand how frustrating the delays must have been. We're glad you brought this to our attention, and we want you to know that we're already reviewing our confirmation process to make sure it doesn't get in the way of serving loyal customers like you.
We're here if you ever need anything:
https://www.cozeware.com/help
Warm regards,
Cozeware Customer Service Team
The customer service is exceptional
The customer service is exceptional.
I bought 2 units, unfortunately one of the units shipped without freon. I contacted them and after a couple of requested checks, one was shipped free with in a week.
Now both units are working great.
12 de agosto de 2026
Respuesta de Cozeware
Hi Scot ,
Thank you for this thoughtful review — it truly means a lot to us.
We're so glad we could resolve the issue with the missing refrigerant promptly and get both of your units up and running. Knowing that you found our customer service exceptional.
We hope you enjoy the comfort of both units for many years to come. And as always, we're here if you ever need us:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Is doesn’t blow very cold air
Is doesn’t blow very cold air! An yes the lines we’ve vacuumed down as per manufacturer recommendations! Zero leak down in an hour! All connections leak tested after releasing Freon!no leaks!
The V swing also does not workin the unit!
Installation was simple and came with most everything needed to in stall!
25 de agosto de 2026
Respuesta de Cozeware
Hi Corey,
Thank you for taking the time to share your detailed feedback — we truly appreciate it.
We're sorry to hear about the issues you're experiencing with the cooling performance and the V swing function. Please know that we take this very seriously.
Our team has already reached out to you directly to help resolve this. Kindly check your email (and spam/junk folder) at your convenience.
We appreciate your patience and the opportunity to make this right for you.
Best regards,
Cozeware Customer Service Team
The Cozeware MiniSplit unit is a great…
The Cozeware MiniSplit unit is a great unit for a reasonable price. It was delivered in a timely fashion.
25 de julio de 2026
Respuesta de Cozeware
Hi Lynnette,
Thanks for the straightforward feedback. We're glad you're happy with your Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Respuesta de Cozeware
Hi Steven,
Thanks for the honest feedback.
You're absolutely right: a vacuum pump and gauges are essential for a proper installation. It's a small step that makes a big difference in performance and longevity.
If you need any guidance on the process, we're here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Did not come a book on how to operate…
Did not come a book on how to operate other than that, does this job?
19 de agosto de 2026
Respuesta de Cozeware
Hi Royce,
We're truly sorry for the inconvenience this has caused you.
Our customer service team has already been notified of your issue and will be reaching out to you directly very soon. Please keep an eye on your email (and spam/junk folder) for our message.
We appreciate your patience and the opportunity to make things right.
Best regards,
Cozeware Customer Service Team
Pleased in Georgia!
Im well pleased with the unit I got and it works great! The delivery was just a couple days after ordering it and am very happy with the results!
25 de agosto de 2026
Respuesta de Cozeware
Hi George,
We're so glad your unit arrived just days after ordering and is working great. Thank you for sharing your experience and for trusting Cozeware!
If anything comes up down the road, we're always here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
My minisplit 2026
Apart from some dings on the outside unit the delivery was speedy and everything arrived accordingly .
26 de agosto de 2026
Respuesta de Cozeware
Hi Jonathan,
Thank you for your honest feedback; we appreciate it.
We're glad to hear the delivery was speedy and everything arrived on time. However, we're genuinely sorry to learn about the dings on the outside unit. That's not the experience we want for our customers.
Please reach out to us through the link below. Our support team will review the issue promptly and work with you on the best way to resolve it.
We want to make sure you're completely satisfied with your Cozeware purchase.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.