First I want to say the unit it’s self works fantastic. This was a DIY install and for the most part it went smoothly. My only complaint or suggestion is to just make your own 3/8 copper line, the one... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Very easy install, the 12k btu 115v system in my garage kicks butt! I live in south Florida and its doing an amazing job keeping it cool. I will definitely be buying another system for hurricane backu... Ver más
La empresa ha respondido
Very easy installation, I installed the inside unit, wall mounted the condenser, called service tech to hook up lines and vacuum unit. It is super quiet inside and out. Cools my 500 square foot garage... Ver más
La empresa ha respondido
Is doesn’t blow very cold air! An yes the lines we’ve vacuumed down as per manufacturer recommendations! Zero leak down in an hour! All connections leak tested after releasing Freon!no leaks! The V... Ver más
La empresa ha respondido
4,4
Excelente
90 opiniones
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Easy to install super super quiet!!
25 de agosto de 2026
Respuesta de Cozeware
Hi Randy,
That's exactly what we aim for — simple setup and whisper-quiet comfort. Thanks for sharing your experience!
If you ever need anything, we're right here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Respuesta de Cozeware
Hi Edward,
Thank you for your question regarding warranty coverage for DIY installations.
Please rest assured — our products are designed with DIY installation in mind, and we fully cover self-installed units under our 5‑year parts and 7‑year compressor warranty.
However, please note the following conditions apply:
The installation must follow our provided instructions and local electrical codes.
Any damage resulting from improper installation, misuse, or modification is not covered.
Refrigerant line connections must be properly evacuated and leak-tested to ensure system integrity.
If you have any questions before or during your installation, our support team is happy to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Mini split 18000
Shipping was fast. Units came in 2 boxes. Installing was easy. Still had to get a professional to do the outside wiring and line drainage. But overall unit is up and running. Very satisfied.
8 de agosto de 2026
Respuesta de Cozeware
Hi Deiysi,
Great to hear your 18,000 BTU unit is up and running — and that you're very satisfied!
Thanks for sharing your experience. Fast shipping, easy install, and we totally get bringing in a pro for the outside wiring and drainage — that's a smart move for peace of mind.
Enjoy the cool comfort, and we're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Respuesta de Cozeware
Hi JBoo,
Thanks for the great feedback. Enjoy your Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Respuesta de Cozeware
Hi Tim,
Thanks for the review! Enjoy your Cozeware.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Everything was straightforward on the…
Everything was straightforward on the directions. Everything went great thank you
5 de agosto de 2026
Respuesta de Cozeware
Hi Eric,
Thanks for taking the time to share. We're so glad everything went great!
If you ever need anything, we're right here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Quick delivery
Quick delivery, Easy install. We couldnt be happier with the product. Good quality and they work great.
18 de mayo de 2026
Respuesta de Cozeware
Hi Cleo,
Love this! Quick delivery, easy install, and a product that makes you happy — that's the full package.
Thanks for sharing your experience and for choosing Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
App not working and customer service is…
App not working and customer service is the absolute worst, and your reply saying you contacted me and correcting the issue is not the truth at all, you reply with generic responses and after a week of back and forth with no corrections to the issue at all other then offering a $30 refund, totally ridiculous!!!!!! Fix the problem!!!
7 de agosto de 2026
Respuesta de Cozeware
Hi Mister,
We're truly sorry to hear about your experience , both with the app and with our customer service. That's not the level of support we strive for, and we completely understand your frustration.
Please know that we've already reached out to you via your case to address the app issue directly. Our team is actively looking into it and will make sure we get this resolved for you.
We appreciate your patience and the opportunity to make things right.
Best regards,
Cozeware Customer Service Team
Installation was very simple
Installation was very simple. Instructions were very helpful. We love this mini split. Amazing how quiet it is. So far we are very satisfied.
7 de agosto de 2026
Respuesta de Cozeware
Hi Jerry,
We love hearing this!
Thank you for sharing your experience with us.
If anything ever comes up, we're always here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Easy install. Like ABC & 123. Great product. Been installing mini splits for many years.
The installs on the Cozeware are no guess work. The template make it quicker and the power cables are numbered. Saving time, “saving time,saves money”
7 de agosto de 2026
Respuesta de Cozeware
Hi Wilburn,
Glad the templates and numbered cables made your install quick and hassle-free.
Thanks for the great feedback and for choosing Cozeware!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
The only issue was going to 5 stores…
The only issue was going to 5 stores searching for the 5/16” to 1/4” reducing fitting for the vacuuming the lines before applying the Freon . You might consider adding that fitting with the purchase. Very easy to install units and run drain line , electrical wiring and Freon lines. I’m an electrician by trade. Very pleased with how quiet it runs. 👍🏻✌️
3 de agosto de 2026
Respuesta de Cozeware
Hi Richard，
Thank you for this incredibly helpful feedback.
We're really glad to hear that once you got past that hurdle, the installation was smooth and the unit is running quietly. And as an electrician, your stamp of approval on the wiring and overall install means a lot to us.
Thanks again for your honest feedback and for choosing Cozeware. If you ever need anything, we're always here:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Respuesta de Cozeware
Hi Dylan,
Thank you for the awesome review!
We're so glad you're happy with your Cozeware!
If you ever have any questions, we're always here to help:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Missing items, customer service won't respond
Update: they promptly reached out after this review and offered me a useless refund amount that doesn't come close to purchasing the items new locally. or, wait forever to receive a replacement overseas which doesn't help since summer is nearly over and I bought this for a current job requirement. I suggested other options they offered to replace it with the same unit and me send this one back and I could have my item in as little as 3 days. I responded "perfect. that works for me, let's do it" and I stopped receiving messages. It's now been almost another week with no responses to several more emails asking what's going On and I can only assume they didn't have any intention of doing that.I'm now 3 weeks in to this with no resolution. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY! I have ordered a different unit from another company, had it installed, and works perfect. and their customer service was great. Meanwhile still not getting a single response back from COZEWARE.
Purchased this item and arrived missing the refrigerant lines. I reached out and quickly received a response. I then returned a message with the requested information /photos and have not heard back since. Even after sending nearly half a dozen emails out. So I now have spent over $1000 on this unit I can't use without the lines. This customer service has been extremely disappointing.
24 de julio de 2026
Respuesta de Cozeware
HI Matt,
Thank you for your message, and we sincerely apologize for the inconvenience.
We understand your frustration, and we want to make things right. Our team has already reached out to you via email with a resolution. Could you please check your inbox (and spam folder) and reply to us there?
We are committed to resolving this matter promptly. Thank you for your patience.
Best regards,
Cozeware Customer Service Team
Easy installation. Very quiet and works excellently.
Easy installation. Love the WIFI connection. I haven't measured the air temp coming out........but it is COLD.
28 de julio de 2026
Respuesta de Cozeware
Hi Bryan,
We love that the installation was easy and that you're already enjoying the Wi-Fi connection.
Thanks for sharing your experience. We're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Shipping is A+++++
Shipping is A+++++
Install went well and very easy but I have prior experience as a Quality person in HVAC .
Also you can't beat the price.
I would like to see in the future some accessories being offered to finish the install.
21 de julio de 2026
Respuesta de Cozeware
Hi Becky,
Thanks for the great feedback.
We really appreciate your perspective as someone with prior HVAC quality experience. That makes your positive feedback mean even more to us.
You also made a fair point about accessories. We're always looking at ways to make the install experience more complete, and we'll definitely take that suggestion back to the team.
We're here if you ever need us:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Respuesta de Cozeware
Hi Sharon,
So glad the installation was easy, and you're finally enjoying the comfort you deserve. That's exactly what we're here for.
Thanks for sharing your experience. We're here if you ever need anything:
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Shipping was incredibly fast
Shipping was incredibly fast. Installation was super easy and then there are so many videos online about installing them it’s crazy. Plus the discount was the best. I got 3 12k btu units for the price of 1 from another brand. Give all the stars for it and seems well built. Longevity is yet to be seen but after a week so far so good
18 de julio de 2026
Respuesta de Cozeware
Hi Justin,
That's the kind of feedback we love waking up to.
We're also glad to hear the build quality is making a strong first impression. And we completely understand. We're confident you'll keep enjoying them, but know we'll be right here if anything ever comes up.
Thanks for trusting us with such a big purchase.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
The shipping was great
The shipping was great. I don’t have it installed yet but it looks good!
19 de julio de 2026
Respuesta de Cozeware
Hi ARTHUR,
Happy to hear the shipping was smooth and the unit looks good!
When you're ready to set it up, we're here if any questions come up.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
everyth a good air conditionering work like it's supposed to…
everything work like it's supposed to it was easy anybody can do it if they just follow the instructions and maybe watch a few videos on YouTube to show you how it's done all the videos ain't perfect they do not show or tell some things or explain it in a good way for you to understand
11 de julio de 2026
Respuesta de Cozeware
Hi Albert,
Thanks for the feedback , and for the honest take on the videos.
We're glad the unit is working great, and the install was manageable. In the meantime, our team is happy to fill in any blanks if you ever need a hand.
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
Awesome!
The great service, fast shipping, awesome warranties, great price, make diy very easy and the best of all the Amazing mini split unit! Keeps my whole small house cold! Thank you!
Cozeware is the only company that offers 5 and 7 years of warranties. Thank you!
12 de julio de 2026
Respuesta de Cozeware
Hi Noemi,
Thank you for this amazing review!
Thanks again for trusting Cozeware. We're honored to help keep you comfortable!
https://www.cozeware.com/help
Best regards,
Cozeware Customer Service Team
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