Crocs Opiniones 

Versand viel länger als angegeben.
Nach einer Woche erst versandt.

Ware bestellt und die Lieferung wurde prompt angekündigt. Im Anschluss wurde der Liefertermin mehrfach verschoben. Der versprochen Versand vom binnen 3 Tage dauerte über 2 Wochen. Dann war das Paket da, aber unvollständig. Auf Emails wird nicht reagiert seit Über einer Woche. Versuche jetzt mein Geld über Paypal zurück zu holen. Ganz klar keine Empfehlung. Kundenservice die letzte Katastrophe.

They sent me the wrong item. Emailed them on the 20th June. They still haven’t replied and 3 times I’ve tried the live chat. I was waiting 10minutes each time and then it would say “associates not available at this time” and then it told me to send an email. They never reply and I messaged them on Instagram and they said they couldn’t help me from there.

Warte seit langem auf die Lieferung meiner Bestellung! Keine E-Mail wird beantwortet, via Chat in einer Endlosschleife! Vorsicht, Betrüger!!! PayPal ist mittlerweile eingeschaltet worden.

Placed an order for five pairs of Crocs. Two weeks later nothing had arrived. Checked my email, no confirmation. Checked my card statement and no payment had gone out. Thought maybe I'd done something wrong and tried again.

2nd attempt to place an order resulted in me being brought back to an empty cart page on Crocs.eu after I'd confirmed the charge on my bank's app. So I tried again and this time I created an account on Crocs.eu first and logged in before placing the order. The same thing happened again; I clicked on the button after approving the payment and Crocs.eu brought me to an empty cart and logged me out.

So I figured maybe it was a problem with my card so I placed a 4th order using a different card from a different bank. Same thing happened again, logged out and brought to an empty cart page after approving payment.

I checked the Order History page on my account and no orders had been recorded. I checked both banks and both were showing a card validity check but no pending payments. I started a chat on Crocs.eu and, after a long wait, got to talk to a someone who told me I had placed two orders (my 2nd and 4th orders) and it wasn't possible to cancel either of them. No idea what happened to my 1st and 3rd order attempts. I was advised that I could reject one of the deliveries and get a refund, and also offered a discount on the other order (I think, the English wasn't great).

Both orders were visible when I looked them up as a guest but not when I logged in. Both were marked as being in process. Crocs.eu hadn't sent me an email confirmation about them and gave me no way of knowing that they even existed until I contacted them directly through the chat function. Then, two days later, the orders had disappeared completely from Crocs.eu. I contacted them to ask what had happened and was told that both orders had been cancelled (even though I was told three days earlier that it was impossible to cancel them). Asking why they were cancelled, I was told it was a problem with my billing address, which sounds completely spurious as both cards have worked without problem for hundreds of online transactions each. And how would it take three days to determine there was an issue? If that was the case it would be flagged instantaneously.

Many wasted hours over the course of three weeks trying to purchase through this dysfunctional website and nothing to show at the end of it.

Don't waste your time.

Ordered 2 pairs for £40 in a fantastic offer. Delivery was around 13 days and my products are fantastic. I was a little worried as after ordering I checked reviews and they weren’t good however my products have arrived and when I contacted customer service I received a response and then tracking information for my parcel. So all in I am very pleased excellent value 👍

Bestilte 2 par Crocs fra hjemmesiden d. 31/5. Jeg har stadigvæk ikke modtaget noget, de er stadig i Holland ??? Jeg har skrevet 2 gange til kundeservice og får af vide at de har haft ombygning og derfor er de forsinket og det i det andet svar fik jeg af vide at pga corona var de forsinket! Helt vildt dårligt! Hold da i det mindste jeres kunder orienteret. Når ja de har selvfølgelig trukket pengene..

Pessima esperienza. Ho scelto un infradito di colore bianco ed è arrivato di colore grigio. Sono piccole e non posso cambiarle perché non c'è il numero più grande. Tra l'altro il reso posso farlo solo con il numero più grande! Ho buttato 35 €

Absolutely dreadful. Ordered crocs for my child a month a go. Never received them. Nobody answers emails. Live chat is a joke, waiting for an enterity and then connection goes. Total scam.

worst customer service I ever faced.Made an order on 29/5/22 and today 6/6/22,the parcel has still not been shipped.After numerous tries to contact them,I finally managed to do it today and asked about the delay.They informed me that they are facing huge delays.Therefore I asked them to change the standar shipping option to express on my behalf because of the delay.The customer service refused it and I replied "so you offer bad customer service to your clients."
The answer I got from the employer Kaloyan K. was "wow" and terminated the chat all of the sudden.I strickly do not recommend Crocs.eu to to anyone

do not reply to any emails shipping is crazy slow

Am besten ihr bestellt euch eure crocs wo anders die Lieferung dauert einfach viel zu lang. Hätte ich das mal lieber früher gewusst.

Die Bearbeitung der Bestellung und der Versand dauern seeeeehr sehr lange. Der Kundenservice reagiert auf keine E-Mails und die Warteschleife am Telefon ist endlos lang. Zu dem Schuh an sich kann ich nichts sagen, da das Paket immer noch nicht da ist :) Am Besten über Amazon o.ä. bestellen und nicht über die Website!!!

Delighted with item and delivery MANY THANX

Inseriscono "spedizione gratuita", acquisto le spille da 7,50€ e annullano l'ordine dicendo che sono terminate.
In realtà le spille sono ancora acquistabili online, la verità è che per 7,50€ non vogliono effettuare la spedizione gratuita

The worst anyone can get, I ordered from crocs.eu and it tool ages to come and I was sent a used one! Not worth the hassles returning! But beware!

WOW- dass CROCS B.V. so schlecht ist hätte ich nicht gedacht!
Es geht mir wie vielen anderen Kommentatoren hier!

Bestellung: 2 Paar Baya Flips Flops am 16.04.2022.
Am 20.04. Benachrichtigung von GLS "Dein Paket befindet sich auf dem Weg zu Dir".
Am 22.04. dann Email von GLS "Paket verzögert sich". Seit dem...nix!
Ab 26.04. schrieb ich den CROCS- Kundendienst an...wo meine Bestellung denn nun ist; wann diese versandt wurde. Keine Antwort.
Am 27.04. erneut via Email nachgefragt. Keine Antwort.
Am 29.04. erneut per Weiterleitung beim Kundenservice angefragt. Keine Antwort.
Am 30.04. das gleiche Spiel- und wieder nichts.
Am 02.05. erneut mit dem Hinweis dass ich seit mittlerweile 12 Tagen auf eine Antwort warte und ich nicht gedacht hätte, dass der Kundenservice dermaßen schlecht ist. ENDLICH rührte sich bei CROCS jemand und ich erhielt eine Antwort! Befriedigend war diese aber nicht: lt. CROCS hat GLS das Paket bestimmt verloren. Man könne mir das Geld zurückerstatten oder die Ware erneut versenden. Da ich die Ware gern haben möchte bat ich um erneuten Versand- die Antwortemail hat mich erneut erstaunt!
Man "hat die Ware erneut zum Versand gegeben, könne mir aber keine Sendungsnummer nennen da die Auftrag manuell erstellt wurde".
(Interessant...ich erstelle bei der Arbeit alle Paketdienstleister- Aufträge manuell und erhalte trotzdem eine Sendungsnummer..!)
Das ist mit heutigem Datum bereits 8 Tage her- und bis heute wieder NIX!
Ein Segen habe ich mit PayPal bezahlt- also heute direkt einen Konflikt gemeldet und den Betrag einfrieren lassen.

In 6 Tagen ist seit meiner Bestellung ein Monat vergangen und es ist keine Ware eingegangen.
Empfehlen kann ich den CROCS Webshop keinesfalls!

3 orders placed, 0 received
I placed three times the same order hoping to enjoy the mid-season sales, all got cancelled by Crocs. After purchase I was directly redirected to an empty basket, not a thank you message, not an order confirmation page, not any confirmation email, as it would be the case on most website. Feels like a scam, I feel unsecured about the fact I shared with them my debit card detail. Will order on Zalando, Asos,ect...

great website, fast delivery.

I love crocs. Just had to say that first because the company is getting a bad reputation due to their delivery service. My order was despatched very quickly, ordered 25th Dec, sent 29th. Delivery was attempted on morning of 31st apparently and no one was home. 4th Jan tracking at 8am said delivery would be that day. Was home all day, no delivery. Tracking updated at 6pm saying delivery attempted, no one home! No delivery was attempted! Contacted crocs a week later via live chat as delivery status unchanged. Asked for refund which i received within a few days. Ordered from Amazon in the end - no problems.