Custom Gifts Opiniones 

Photo frame “12 reasons why I love you” is not containing of wood puzzle. Scammers!!!!

Don’t order its a scam and will steal your money.

Absolutely garbage product. Do not give these scammers any of your money. I ordered the 12 reasons why I love you puzzle for my lady and it was a solid piece of plexiglass. No wood. It clearly shows in the add an actual puzzle being put together by a real human. I wish I could give zero stars. What a fricken rip off.

Ordered cushion back on 21st of December sent an email mid January to inquire about status and now it's February so 7 weeks later still not delivered and no reply to my email. Just sent a second email to try and get an update but not hopeful. No idea what is going on will have to try and get a refund via credit card company. They have taken my money and delivered nothing.

I brought 2 items from this company on the 9th of December 2023 and was told it takes 5-7 days. I have emailed several times and they send the same email with a tracking number and site.
The tracking site says the same every time I log in. ( in transit ) I’ve asked for my money back and I can’t get it. If I go on the tracking site and talk to someone on there for help they are ok then you have to pay for them to tell you more about your package. I’ve emailed them again today to ask for a full refund 03/01/2024 and my response was don’t worry please be patient it’s on its way!!!! SCAM SCAM SCAM SCAM.

I received my t-shirt- took ages as from China, was sent false tracking info a number of times etc. It arrived and 1. the photos were in the wrong order 2. the quality was not as pictured on ads. I requested a refund because it was not the product i had 'ordered'. They tried so many strange ways not to give me a refund- finally we settled on 30%. disgrace. AVOID

Do not touch this company they are a scam I ordered my daughters present on 3.12 and have got nothing despite numerous emails absolutely disgusted with them. I'll have a very upset little girl.

I ordered a rose with a pendant off yous and up to now using the tracking number you sent me and it said parcel not found the tracking no you gave me is Hoorva0242356163 please let me know what’s happening

I ordered a product in which stated it would get delivered within standard shipping (within 1-5 days), and as I got my tracking number it stated that the product will only get delivered on November 18th!!!! This was also an anniversary gift that would be delivered way overdue. At this point I don’t even trust that it will be delivered and I obviously already paid.
I contacted customer service and will update throughout process

I have to admit I was apprehensive after reading the reviews but I have to say my purchases arrived and I'm actually happy with them 1 is slightly better than the other but I think that's my fault for using a photo that was to dark.but their good quality and very warm overall I'm not disappointed at all

AVOID, delivery is a joke and even when it arrived it was shocking quality. Wrote to them and they completely ignored me. I do not understand how this company is still running reading all the comments and my experience. Very disappointed

Can someone please tell me how long their delivery took? It says 1/2 day and over a week later I still haven’t got mine, I’ve emailed twice and heard nothing back, I did receive a email asking me to give my purchase a review and I mentioned that was impossible as I’ve still not received it and my delivery information hasn’t been updated at all for me to even know who will be delivering the parcel!! Such awful service when it comes to timing and customer service advice

Ordered and then read these reviews, I was very sceptical. Left it 4 days for production as noted on the site, hadn't had delivery information so I emailed the company. They emailed back the next day ensuring that the item had been sent, I received the item that day, delivered by yodel.

Item looks exactly like the picture of what I ordered.

Thank you custom gifts, I am sorry that there is another company ripping people off under your name, that is not your fault and you shouldn't be getting the hassle for it!

I would give 0 stars if I could.
This company is happy to take your money but does not want to know if you have a problem!!
I ordered a canvas which was “delivered” to my doorstep and then disappeared. I contacted customer service who said they wouldn’t help. The courier service Evri said the same thing and I needed to contact the company I ordered from so they could put in a claim and refund me.
Rebecca in customer service couldn’t help been less interested and helpful and is now ignoring my emails. So I’m minus £50 and my canvas!!! Treat your customers with more respect and don’t be so rude when all they want is some help!
I would NEVER order from this company again and I am going to claim on my credit card to get my money back. I’m a Sales manager and I wouldn’t dream of ignoring a customer!!!
Shame on this company!

Giving a 0 star review! This is a scam !!! Go earn a living the honest way, people like you are the lowest of the low! Will be reporting this and getting my money back!

Item arrived within one calendar week. Good quality and as ordered. Fair price. Customer service got back to me when I emailed them asking for an update. Overall would have no problems using them again.

My honest, personal opinion and experience.

Wish I had read these reviews before ordering. Unfortunately, I also had a bad experience with this company.

The website is very unclear as to how long processing time/delivery is. All of my receipts say 1-2 days but I’ve been told the product page says 3-4 working day delivery (I am sure it didn’t when I ordered, I wouldn’t have ordered it otherwise as I needed it in 1-2 days).

Either way, not sure how it can say 3-4 day delivery and 1-2 day delivery at checkout and then the CEO tell me that makes 6 days. Pretty sure they were making it up as they went along.

They refuse refunds and customer service isn’t particularly friendly or helpful. All emails replies were blunt and came across unprofessional. They also shipped the order after I told them it’s too late and that I wanted a refund.

I ended up speaking to CEO Stuart McLaren (I was passed on to him when I asked to speak to a manager), who was equally unhelpful. He told me that it is up to customer service to make decisions on refunds and no one higher has a say in that. So don’t bother trying to talk to anyone other than customer service.

Luckily, after chatting on the phone to Joe at Customer service, I was offered a postage refund. However, I still do believe I should be entitled to a full or at least 50% refund.

I have given suggestions to customer service so this will not happen to other customers. So fingers crossed they use them, although customer service didn’t seem to be particular enthusiastic about it.

Customers certainly don’t come first with this company, and in my opinion it is poorly run.

Still deciding if I am going to report them to trading standards but definitely will be contacting citizens advice.

Absolutely DISGUSTING COMPANY ripped us off £54 for two gifts for personalised Xmas presents if only I had read this first there’s NO WAY I WOULD Have USED THEM !!!!!! Reporting as FRAUDULENT COMPANY

Ordered two weeks, keep saying that it be delivered by the end off the week,
Customer service is shocking, will never order again my parcel still not here, when I placed it said 1-2 days delivery, shocking company!