the actual sign up is easy the customer service is good as well when you call. I would say research the exact value of the bike because it needs to be correct. I am riding the 4 miles to work ea... Ver más
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Consulta las opiniones de los clientes
An absolute drama of an event from lying couriers who couldn’t be bothered to turn up on two separate occasions to the online retailer who couldn’t give two hoots about any issue once they had your or... Ver más
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Cyclescheme itself was really good — clear process, fast replies, always helpful when I had questions. The delay was on the payment by my company's side, after the certificate was approved. Not any... Ver más
La empresa ha respondido
What a great idea !! I'd be meaning to join the scheme for a few years but my wife's illness and the need to get out and about along with not being able to travel overseas made it important to follow... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
Información de contacto
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Reino Unido
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4,6
Excelente
1 mil opiniones
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Respuesta de Cyclescheme
Hello Janice,
Thank you for taking the time to leave a review.
We're happy to hear that your experience was prompt and easy. Thank you for your positive feedback; we appreciate it greatly.
Kind regards
The team at Cyclescheme
Cycle2work or Cyclescheme
Accessed cycle2work through my employer for £300 at Halfords, I wasn't aware cycle scheme is the same people so when I finally got my voucher 1 month later it could only be used at decathlon instead of Halfords. I went online and purchased a bike from decathlon and I'll pay the extra but it was declined, I spoke with customer help who advised I chose the wrong store, I was meant to choos decathlon online which is the bottom option. I changed this and re-orderd and again it declined, I called back and they said I had to choose the physical local shop Halfords which I had first chose. This is after I initially received my email which stated I had to put my mobile number into the website before I could access the vouch, this was impossible to do and had to call to get help. After all this I got Feb up and cancelled the voucher. Cyclescheme is a good idea but the way it's run is awful. No direction, no explanation why voucher declined, no explanation why I got decathlon when I asked for Halfords so to date I have no new bike and instead will borrow money now to buy a bike, please do not waste you time on this as it's the most frustrating and pointless company ever.
1 de abril de 2026
Opinión espontánea
Respuesta de Cyclescheme
Hello Andy,
Thank you for taking the time to leave a review.
As you have left no further information we cannot determine where you initially ordered your cycle to work from unfortunately.
Cycle2work (Halfords) and Cyclescheme (us) are two different companies, so we cannot comment on their process in this case. However, when we release a certificate to an employee, the correct retailer name does need to be stated for the system to be able to process the voucher.
HMRC rules from 2020 will not allow you to add money to your certificate due to dual ownership, which could have been the issue you were having.
Very sorry for any inconvenience.
Kind regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello Harry,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme.
Kind regards
The team at Cyclescheme
Waste of time and source of stress...
The process to get a certificate is okay but if your order gets cancelled/changed then you're on your own to push people to read/send emails it is a complete waste of time and doesn't worth for couple hundred quid so called saving. It has been a month back and forth with the shop then another ~2 weeks with Cyclescheme to get them an email from the shop about cancellation. It is extremely annoying to manage a process as a customer, I don't recommend it unless you go for a bike which you're 100% sure you will get it any glitches then you become a customer service representative for yourself.
3 de marzo de 2026
Opinión espontánea
Respuesta de Cyclescheme
Hello Furkan,
Thank you for taking the time to leave a review.
As you have left no further information we cannot investigate this for you.
Are you referring to an order cancelled with the retailer? If so, you would have to request the retailer contact us directly in order to confirm cancellation. Cyclescheme have a duty of care with your personal information, as does the retailer. This means we cannot contact them directly on your behalf due to GDPR, and if we did they would be under obligation to not speak to us.
We hope this may shine some light onto the potential issues that arise is this situation.
Please do feel free to contact our team directly should you need anything. We'll be happy to help.
Kind regards
The team at Cyclescheme
Fantastic, easy to use service
Great scheme, easy to follow and use. Really happy with my new bike
1 de abril de 2026
Respuesta de Cyclescheme
Hello Candice,
Thank you for taking the time to leave a review.
We're happy to hear that our scheme was easy to follow and use, and that you are really happy with your new bike. Thanks for your positive feedback!
Kind regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello JR,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello Jane,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Rapid service and clear concise process…
Rapid service and clear concise process and instruction. Brilliant
27 de marzo de 2026
Respuesta de Cyclescheme
Hello Sorrel,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Affordable bike purchase …
It's a great scheme that allows you to purchase a bike on an easy payment method spread over a year without having to find the money all a once
27 de marzo de 2026
Respuesta de Cyclescheme
Hello Richard,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
easy process
25 de marzo de 2026
Respuesta de Cyclescheme
Hello Paul,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our Cyclescheme.
Kind regards
The team at Cyclescheme
Lots of information on website…
Lots of information on website explaining how the scheme works.
23 de marzo de 2026
Respuesta de Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We're happy to hear that our website provided helpful information about how the scheme works. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello Wayne,
Thank you for taking the time to leave a review.
We're glad you found our product easy to use and received excellent assistance at our partners shop.
Kind regards
The team at Cyclescheme
Great service easy to use fully…
Great service easy to use fully informed from start to completion 👍👍
19 de marzo de 2026
Respuesta de Cyclescheme
Hello Chris,
Thank you for taking the time to leave a review
We're happy to hear that you found our service easy to use and were fully informed throughout the process. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
Quick & Easy
The Speed in your response and ease of collecting the bike and the communication with the supplier and myself. Wish my employer had been quicker paying the Invoice
16 de marzo de 2026
Respuesta de Cyclescheme
Hello Nick,
Thank you for taking the time to leave a review.
We're happy to hear that you found our response quick and bike collection easy, alongside good communication. We appreciate your feedback regarding the invoice payment timeframe.
Kind regards
The team at Cyclescheme
Very easy and smooth process from start…
Very easy and smooth process from start to finish, i know nothing about cycling and the full process was made very easy from receiving the funds to picking the bike up
14 de marzo de 2026
Respuesta de Cyclescheme
Hello Reiss.
Thank you for taking the time to leave a review.
We're happy to hear that the process was easy and smooth for you, especially with your limited cycling knowledge. We appreciate your positive feedback and are glad you enjoyed your experience.
Kind regards
The team at Cyclescheme
Cyclescheme was slick and efficient but…
Cyclescheme was slick and efficient but Go Outdoors was anything but this in terms of the administration of transferring a bike from another store since they dont accept direct orders to store if you lock your voucher into that (don't do it and order online)
14 de marzo de 2026
Respuesta de Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We appreciate your feedback. We're happy Cyclescheme worked well for you. We regret the difficulties you experienced with the bike transfer and the ordering process. We'll make sure to pass your feedback along for you.
Kind regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello Andrew,
Thank you for taking the time to leave a review.
We're happy to hear that your experience was hassle-free. Thank you for your positive feedback; we appreciate it greatly.
Kind regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello Paula,
Thank you for taking the time to leave a review.
We're happy to hear that you had a quick and easy experience. We appreciate your positive feedback and are glad you love it!
Kind regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello Mick,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our scheme and hope you enjoy your shiny new bike!
Kind regards
The team at Cyclescheme
It was easy to request the certificate
It was easy to request the certificate, although it did take a couple of weeks to be emailed through to me. The process of ordering the bike and picking up was quick and easy, I used the Specialized Concept store in Chester and they were very helpful and knowledgeable.
12 de marzo de 2026
Respuesta de Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We're happy to hear that requesting the certificate and the bike ordering/pickup process were easy for you. We appreciate your patience regarding the certificate's delivery timeframe and are glad the Chester store was so helpful!
Happy riding!
Kind regards
The team at Cyclescheme
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