First time using the scheme, It would be a lot easier for all concerned to be able to just issue a e-voucher for say £1500 that could then be used in any bike retailer that has signed up to the scheme... Ver más
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Consulta las opiniones de los clientes
the actual sign up is easy the customer service is good as well when you call. I would say research the exact value of the bike because it needs to be correct. I am riding the 4 miles to work ea... Ver más
La empresa ha respondido
Cyclescheme itself was really good — clear process, fast replies, always helpful when I had questions. The delay was on the payment by my company's side, after the certificate was approved. Not any... Ver más
La empresa ha respondido
What a great idea !! I'd be meaning to join the scheme for a few years but my wife's illness and the need to get out and about along with not being able to travel overseas made it important to follow... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
Información de contacto
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Reino Unido
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4,6
Excelente
1 mil opiniones
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Poor customer service
Poor. Complete at utter waste of my time cancelled the voucher after told a Tredz voucher would work in Halfords by one of their team. I would try another scheme
5 de enero de 2026
Opinión espontánea
Respuesta de Cyclescheme
Hello Bill,
Thank you for taking the time to leave a review.
We are very sorry if this is what you have been told.
We do not work with Halfords directly but will often recommend their sister company Tredz Online as an alternative.
We will certainly pass the feedback over to the customer service team to make sure this is super clear and apologise for any inconvenience.
Kind regards
The team at Cyclescheme
Easy to navigate website and kept me…
Easy to navigate website and kept me informed all the way through to receiving my bike
11 de diciembre de 2025
Respuesta de Cyclescheme
Hello Mr Hardy,
Thank you for taking the time to leave a review.
We are really pleased that you found the website easy to navigate and you had clear communication throughout the whole process.
Kind regards
The team at Cyclescheme
I found the scheme
I found that the cycle scheme was perfect for me no problems at all the bike is perfect thank you trust pilot.
2 de enero de 2026
Respuesta de Cyclescheme
Hello Mark,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme, and that you managed to get yourself a shiny new bike.
Kind regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello Stella,
Thank you for taking the time to leave a review.
We are really pleased that you found our scheme quick and easy to use.
Kind regards
The team at Cyclescheme
Slick process
I found them very easy to set up and use.
The web site was very intuitive to use and navigate. The FAQ's were also very handy and answered everything i needed to know. The cost calculator was very good in providing me the information i needed to determine the affordability by breaking down the costs.
Comms on the whole were good, as I received timely emails for 'Next steps'.
24 de diciembre de 2025
Respuesta de Cyclescheme
Hello Wein,
Thank you for taking the time to leave a review.
We are really happy to hear your experience using the scheme was positive, from setting up to finding answers to any questions via our help pages.
Happy riding
Kind regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello MG,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our Cyclescheme, and that you really appreciate the service we offer.
Happy riding!
Kind regards
The team at Cyclescheme
Ask for exact amount on voucher
Great initiative in concept but a little tricky to figure out how much funding to request. You have to ask for the exact funds you want to spend before you spend. Which is a little chicken and egg. So basically shop for the bike first, accessories, then make sure you get a delivery fee quoted exactly to where you live. Ask if your desired bike is in stock, ask if they can hold it for you. Then process the exact amount on the voucher. Because any additional funds will be charged to you. This wasn’t explained clearly enough. I ended up with nearly £500 surplus that I would owe regardless of the fact that I didn’t use this money. With the help of the very kind bike shop (Balfe’s) I had to then cancel my voucher, charge my biked to my credit card, and reapply for the correct amount. Get money refunded to my credit card and apply the new voucher. This took up a lot of my time and was a real pain in the neck. So posting here so this doesn’t happen to you.
4 de diciembre de 2025
Respuesta de Cyclescheme
Hello Alicia,
Thank you for taking the time to leave a review.
You are correct, is is important to make sure you are applying for a close to the desired total sum of the bike/equipment as possible - this could also include shipping fees etc, so do chat through everything with the retailer up front.
Due the nature of the scheme, the signed agreements and that your employer pays the full amount upfront, any unspent money from the certificate will still be charged. As much as we would love to, we cannot amend a certificate value due to the contractual nature of it.
We are happy to hear that our partner Balfes was kind enough to help deal with some of the issues that you were facing and that this was sorted out.
Kind regards
The team at Cyclescheme
Don't use Evans Cycles
I genuinely think companies like this need far more scrutiny and proper due diligence. A quick look at the reviews on Trustpilot says it all. Evans Cycles is definitely one to avoid.
My experience reflects the same issues so many others have reported: poor customer service, lack of accountability, and a general sense that once they have your money, the support stops. It shouldn’t take endless chasing, confusion, or frustration just to get the basics sorted.
I hope more people check the feedback before buying, because the warning signs are all there.
24 de diciembre de 2025
Respuesta de Cyclescheme
Hello Nicholas,
Thank you for taking the time to leave a review.
We do appreciate all feedback we receive and genuinely do use it to improve our service, however in this case you may want to leave your thoughts regarding your experience with Evans Cycles directly.
This way they can take note and dive deeper into what's happening with your purchase.
Kind regards
The team at Cyclescheme
Completely inflexible.
Completely inflexible.
I ordered my cyclescheme voucher in april, it then took over 2 months to arrive and by that time the bike I was planning to buy had gone out of stock. Cyclescheme would not be flexible and let me buy any other bikes as they were all over the original amount. A COMPLETE WASTE OF MY TIME AND MONEY.
27 de diciembre de 2025
Opinión espontánea
Respuesta de Cyclescheme
Hello Maddie,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had to deal with.
We always do our best to make the scheme runs as quickly and smoothly as possible, however some of the process is overseen by your employer and depending on how the account is set up (could be direct application or via a benefits portal), it can sometimes take just a little longer to receive your certificate.
When you request a certificate, you agree to a specific amount of money being taken from your wages - this is then documented by the system and would turn into what you would eventually sign. Because this is a signed contract, we can't allow amendments to be made so the only way to change a value is to cancel and start again. It isn't the most spritely of processes but is necessary from a legal perspective.
Kind regards
The team at Cyclescheme
Very easy to understand process
Very easy to understand process. With good personalised guides to show individual tax saving benefits and a wide range of suppliers to choose from.
22 de diciembre de 2025
Respuesta de Cyclescheme
Hello Darren,
Thank yo for taking the time to leave a review.
We are really happy to hear you found the process easy to understand, and can see the great benefits using the scheme can offer.
Happy riding!
Kind regards
The team at Cyclescheme
Amazingly easy to set up
Amazingly easy to set up. Takes a little time to process via your own company HR etc which is perfectly normal & expected if you've ever used the scheme before.
Once you have received the Digi Certificate you have ample choice of retailers inc online. I chose to support a local shop to supply @ Edinburgh Cycle Coop Newcastle. The team were amazing from point of order to collection. They even helped with removing front wheel & loaded into my car!
I even faffed about with what accessories I wanted to use the full voucher entitlement & they were very patient & happy to help.
A really great way to get healthy and commute, plus these days being able to spread the cost with the tax benefit is a no brainer!
20 de diciembre de 2025
Respuesta de Cyclescheme
Hello Alexander,
Thank you for taking the time to leave a review.
We are really pleased to hear that you found the process of requesting and ultimately receiving your certificate to be easy and smooth.
We also appreciate the kind feedback regarding one of our partner retailers.
Happy riding!
Kind regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello Mariusz,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our scheme and that the process was easy.
Happy riding!
Kind regards
The team at Cyclescheme
Respuesta de Cyclescheme
Hello Karen,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our scheme and that the process was easy.
Happy riding!
Kind regards
The team at Cyclescheme
Easy process
Easy process, great way to be able to buy a more expensive bike, that you wouldn't buy otherwise.
16 de diciembre de 2025
Respuesta de Cyclescheme
Hello David,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our Cyclescheme, and that you found the process nice and easy.
Kind regards
The team at Cyclescheme
Great service and speedy
I have used Cyclescheme before and have always had great service. This time the voucher arrived within a week. They are readily accepted by most bike shops and I had no problem buying my equipment. Online tools and communication are great.
27 de noviembre de 2025
Respuesta de Cyclescheme
Hello Mark,
Thank you for taking the time to leave a review.
We are really happy to hear you are back again to use the scheme and that the whole process was smooth and easy for you.
Kind regards
The team at Cyclescheme
Quick and efficient
Simple and effective process that was far quicker than expected. From applying to having the voucher available to purchase the bicycle was two working days.
Now happily commuting to work in the “fresh” air.
10 de noviembre de 2025
Respuesta de Cyclescheme
Hello Sean,
Thank you for taking time to leave a review.
We are really pleased to hear that you found our Cyclescheme easy to use and the certificate arrived quickly.
Happy riding!
Kind regards
The team at Cyclescheme
Easy to follow and understand full…
Easy to follow and understand full process
1 de noviembre de 2025
Respuesta de Cyclescheme
Hello Charles,
Thank you for taking the time to leave a review.
We are happy to hear you found our process easy to follow and understand.
Kind regards
The team at Cyclescheme
Well joined up and straight forward process
The process was joined up and well thought through. Everything went through quickly and without any issues, with C2WS communicating well with me and my employer. I picked up my bike approx 2-3 weeks after application. Happy Person...
9 de diciembre de 2025
Respuesta de Cyclescheme
Hello Chris,
Thank you for taking the time to leave a review.
It is nice to hear that everything went smoothly for you while ordering your certificate to getting your new wheels.
Happy riding!
Kind regards
The team at Cyclescheme
The process was smooth.
8 de diciembre de 2025
Respuesta de Cyclescheme
Hello Gavin,
Thank you for taking the time to leave a review.
We are really happy to hear that you found the process easy and smooth to use.
Happy riding!
Kind regards
The team at Cyclescheme
Review of cycle scheme.
The cycle scheme team have been great. Really easy to redeem your certificate and application process was straightforward. No complaints at all.
26 de noviembre de 2025
Respuesta de Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind regards
The team at Cyclescheme
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