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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Engineer called when he was about 50mins away from my house. He was courteous and cleaned the printer (that had been suffering phantom paper jams) for me. No further jams experienced since but the... Ver más

Valorada con 5 estrellas sobre 5

Saif, Andrew and Chris were really helpful in replacing the rollers in the paper tray. Chris also helped reducing marks on paper during first visit. All much appreciated

Valorada con 5 estrellas sobre 5

My printer was jamming on printing the second side when set to print both sides of the paper. The engineer repaired it without the requirement of any new parts. He also gave me useful advice on what... Ver más

Valorada con 5 estrellas sobre 5

I agree with the review summary. I have been dealing with Diamondsource for about 10 years and have always found Bob Panting very helpful, professional and friendly. He calls from time to time to chec... Ver más

Información sobre la empresa

  1. Servicio de reparación de impresoras

Escrito por la empresa

Diamondsource Ltd is an independent Printer and photocopier service company supporting most models of printer throughout the UK


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

168 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(168)

73 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Always a great service from…

Always a great service from DiamondSource. I have dealt with them at multiple companies that I have worked for. No job is too big and they are always on hand to help when things don't go quite as planned.

5 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very efficient service provided by your engineer Chris

The printer engineer Chris arrived on the dot. He was very pleasant & polite. He was very efficient and knew his job very well.
Serviced the printer, upgraded the firmware n resolved the printing issues within I think 35-45 minutes
I am very pleased with the service provided by Chris.
Will definitely use your company again in regular basis
Thanks

4 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I will definitely use this service…

I will definitely use this service again, and I hope that Chris us the engineer again.

Chris was polite, good-humored and best of all optimistic about the task at hand. He said he’d be able to fix my printer and he did. It’s an old Samsung Laser printer and Chis encouraged me to stick with it rather than replace it, as there is nothing wrong with it that can’t be fixed again.

He was really reassuring.

Thanks for such a speedy and efficient service.

3 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful and professional service

Chris was very helpful and went out of his way to make sure our printer was up and running again. The service he provided was very professional and we are very pleased with it. I would highly recommend him!

3 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service. Chris was my printer engineer who I…

Chris was my printer engineer who I booked through Diamondsource.
The booking process was quick and easy. On the day Chris arrived on time and had called ahead giving me notice he would be with me in 30 minutes which was very helpful. He immediately set about fixing 2 printers for me with zero fuss. He fixed issues with both printers quickly and efficiently. He was polite with a good sense of humour. Quite frankly I wish every service provider could be like him. Thanks so much Chris.

9 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a great and slick service

What a great and slick service. Our Engineer Chris was a diamond, responsive, professional and extremely knowledgeable and helpful.

The level of customer service has been great from the outset and again Chris was such a great guy and Engineer. We will be using this firm again also to order our products due to the level of service Chris provided.

25 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service to say the least!

Very satisfied with the service provided by Chris! He diagnosed the printer and fixed the issue very promptly. He is very knowledgeable and the service he provides in beyond excellent. Will definitley be using him again should the need arise!

10 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service. Engineer Chris went out of his way to sort the issue with our LaserJet printer. Extremely quick, great communication and knowledgeable.

25 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect

Chris was great, he fixed an old printer quickly and thoroughly in no more than 30 minutes. Highly recommended! Thank you

5 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Chris came to our office to resolve a…

Chris came to our office to resolve a print head error which was displayed on our Epson printer. We were advised to go ahead and replace the printhead by Chris and he came to fit the new one. Extremely friendly and knowledgable. We hope to gain a few years more out of our printer now. Thanks

20 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Chris from Diamond Service - very professional

Chris was fantastic from the start, diagnosed the printer very quickly and returned to fit the part. He was very professional and went beyond installing the new part for printer; he also fixed the drivers of the printer. Definitely will recommend Chris and Diamond services!

7 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Waste of Money No time Sense

We are struggling with our printer unable to connect network found these guys on the net, paid their service charge upfront, never informed us when they are coming and last week without intimating turned up, due to emergency we opened the office late, and he just left and till today we are waiting, Andrew promised someone will come before 3 PM today, till now waiting and these people don't consider our urgency , canceled the order even they refused to refund. They should have basic thinking that Printer is essential and they should at lease let us know when they are coming after taking money

28 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good timing, good service

In common with other reviewers, I found the company very helpful and provided very reasonable value. The technician, Chris, turned up exactly to time, carried out the service with no fuss, and advised on a number of issues. He also had a pleasant personality and was good to chat to.

24 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Chris was 5 star!

Chris was 5 star. We had Chris out to come fit a new fuser in our Brother 8690 machine. Was fitted in less than 30 minutes and we now have no paper jams. Fantastic work.

11 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faultless. Highly recommended

Excellent customer service. Contacted them about fixing a dead HP printer but decided it was quicker to replace it as our business can't function without one. Andrew in service recommended a Brother machine which is perfect for our requirements and Jeremy in sales arranged delivery by 10:30 the next morning (it arrived at 9:30!). I was in a tight spot and both of them did their utmost to help. I shall definitely be purchasing from them in future and highly recommend Diamondsource Ltd. Thank you.

24 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommendation and Installation was fantastic

I had Chris out to my home office to see if my 15 year old printer was salvageable. Unfortunately although Chris managed to get it working for a short period of time the parts were no longer available to obtain a fix. This said Chris recommended a Brother model printer to myself which he later came and installed. He trained me how to use the device and set up two different ways for me to scan. Very impressed will certainly recommend.

24 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top work would recommend

We called Chris out to look at our printer which had stopped working. He phoned before he came letting us know a time he would arrive. Very fast and reliable service would certainly recommend to others. Thanks.

19 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service From Chris!

Chris provided a great, speedy, and efficient service. He was extremely friendly and his extensive knowledge on our printer was impressive. If we were to have any more issues we would not hesitate to contact Diamond Source Limited.

13 de octubre de 2022
Opinión espontánea

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