Engineer called when he was about 50mins away from my house. He was courteous and cleaned the printer (that had been suffering phantom paper jams) for me. No further jams experienced since but the... Ver más
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Consulta las opiniones de los clientes
Saif, Andrew and Chris were really helpful in replacing the rollers in the paper tray. Chris also helped reducing marks on paper during first visit. All much appreciated
My printer was jamming on printing the second side when set to print both sides of the paper. The engineer repaired it without the requirement of any new parts. He also gave me useful advice on what... Ver más
I agree with the review summary. I have been dealing with Diamondsource for about 10 years and have always found Bob Panting very helpful, professional and friendly. He calls from time to time to chec... Ver más
Información sobre la empresa
Escrito por la empresa
Diamondsource Ltd is an independent Printer and photocopier service company supporting most models of printer throughout the UK
Información de contacto
27, Glenhurst Avenue, Glenhurst Avenue, DA5 3QH, Bexley, Reino Unido
- 07852322482
- peter@diamondsource.co.uk
- www.diamondsource.co.uk
4,8
Excelente
168 opiniones
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Very helpfull and professional work…
Very helpfull and professional work would recommend
21 de junio de 2021
Opinión espontánea
My scanner to my email address wasn’t…
My scanner to my email address wasn’t functioning. The problem could not be solved directly. A workaround was found which has allowed me to continue using the printer and scanner. It’s the best that could be done. If the problem could have been completely solved I’d have given 5 stars. Friendly and very helpful service. I’d recommend them.
17 de junio de 2021
Opinión espontánea
Poor service
Poor service, I wouldn't not recommend. Charged me £90 including Vat, did not fix the scanner or printer, and when I asked for a report of what was wrong with the scanner and printer, and what the engineer did to try and fix it, absolutely nothing was said about the scanner, the report just said this: "Checked for paper and removed pieces of paper. Hard reset the printer'. The printer was printing with only minor toner streaks, I would have thought cleaning it would fix the problem, but the engineer barely looked inside the machine and mostly sat on the sofa looking at an iPad and wasn't present for long. I think I've been conned.
15 de junio de 2021
Opinión espontánea
Respuesta de Diamondsource
Our call out charge for the job was £90 plus vat plus parts if required and that it did not guarantee a fix as parts may be required. This is always made very clear to all our customers when booking a job. The printer had 3 faults on arrival Marks on the scanner due to coffee spill which we cleaned but still had issues, Broken cassette tray which we re glued and Print quality issues which after running tests advised the customer it was due to the printhead being faulty. Due to the coffee spill a new scanner unit will be required as well as a printhead and we recommended that the customer not spend and further money on the printer and buy a new printer as it would be cheaper. if the customer can fix the printer without these 2 parts then we will happily refund the full £90 plus vat
Disappointed with service
Not the best service I have ever received. The engineer turned up late without an apology and never even texted or call
Me to tell me he was going to be late. Never left me a job sheet, was unfriendly. Lots of room for improvement.
26 de mayo de 2021
Opinión espontánea
Respuesta de Diamondsource
Our engineer was booked for a 1st call. You was advised that the engineer would be onsite between 9am and 10am. Our engineer arrived on site at 9:30am We don't feel this was unreasonable and we are sorry you feel that way. Your job sheet was emailed to you after the job please email me directly if you have not received it.
Unprepared
Could not provide same / next day appointment as advertised. Engineer seemed to be in a rush and not really prepared for this particular printer model. Expensive for the end result: "replace main board and keep diagnosing". No estimate of the cost(s) to actually fix the machine were offered resulting in an open ended expense. Would not use again.
2 de diciembre de 2016
Opinión espontánea
Respuesta de Diamondsource
We are sorry you were not happy with our service our senior engineer who was unable to resolve the issue after being onsite for over an hour the fault led us to believe that it was with a board but there was a risk that there could be a secondary fault which we made you aware of the risks before proceeding forward. This was confirmed by referring the manufactures service manual. You contacted us the next day to say you had resolved the issue yourself and wanted a refund so did not provide a quote for the parts. if you are still having issues please contact me directly and we will be happy to help.
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