Doors & More Opiniones 

2362
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very happy with this supplier. Website was easy to use, with a great range. Prices were good, very competitive, quality is good also. Order fulfilled quicker than most. Delivery was excellent, tr... Ver más

Valorada con 2 estrellas sobre 5

The timeframe for the delivery of the doors was not met which caused difficulties for the following jobs planned. The returns policy is extremely frustrating and unhelpful, no exchange is accepted, no... Ver más

Valorada con 4 estrellas sobre 5

4 so far... everything's perfect so far, my delivery was 15 mins after the start of the morning time slot, delivery guy was curtious, smart and helpful; also brought doors inside for me which I wasn't... Ver más

Valorada con 5 estrellas sobre 5

We are renovating the house and replacing all of the doors. We had already replaced some ... this door was far higher quality, arrived promptly and was cheaper than the doors we had already bought.

Información sobre la empresa

  1. Proveedor de puertas
  2. también en la categoría
  3. Almacén de puertas
  4. Proveedor de ventanas
  5. Tienda de puertas

Escrito por la empresa

Doors & More stock a huge range of internal and external doors including bifolding, French and folding doors. Free delivery on orders over £750. Shop today.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(2362)

243 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor delivery, damaged doors, no customer service

Pretty poor in most respects - I'll try and give a brief summary:
- delivery was very slow, over 3 weeks from order
- these doors have a very thin veneer, so there's no way you're going down in size
- two doors arrived damage
- it took a very long time to get them to replace the doors they sent damaged
- still trying to get them to exchange some other doors for the appropriate size
- they just don't answer the phone. I have been on hold - place '1' in the queue - for around an hour many times
- their email address was wrong for a while

Basically they are a "sell-and-move on" place - recommend you find what you want from somewhere else (although be wary - they are also "Vibrant doors", and I think they reference/contact from another company as well!)

6 de mayo de 2026
Opinión espontánea
Logotipo de Doors & More

Respuesta de Doors & More

We're sorry to hear of the issues you have experienced with your order.

We are currently experiencing a high volume of calls and emails, resulting in response times being longer than we would like at present. Due to there being multiple options when you call us, you may be number 1 in that particular queue, but you may not be number 1 overall. We understand that not getting through to us is frustrating and we apologise for this, but we are working through as many calls and emails as possible.

I can see that we were trying to issue replacement doors, however in order to do this we needed to see images of the damaged goods to report to the suppliers. I can see that we requested these images on 3 separate occasions, as soon as these were provided replacement doors were arranged, however due to the stock these were delayed, for which we sincerely apologise for.

Regarding the doors you ordered incorrectly and needed to exchange we did send over the returns policy regarding these; however, it does seem there was some misunderstanding on how the returns operate. I do believe this has now been clarified for you.

Please accept our apologies for any inconvenience this has caused you.

Valorada con 5 estrellas sobre 5

Excellent customer service & product

Excellent customer service. I made a mistake on my online order and called Doors & More to correct it. They did this immediately and efficiently. The order was placed on a Wednesday and the 7 doors were delivered the following Monday to the Highlands FOC. Delivery team were excellent too and the doors look great, exactly as I hoped. Very happy to recommend the product and company.

4 de mayo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Really poor experience

Really poor experience. Purchased a door, architrave and frame. The deliveries were from three different suppliers, arriving late with very poor communication.
Doors & More were contacted, but showed little interest . Not someone who we will use again.

27 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

New doors

Easy to order the doors we wanted, delivery date was a bit confusing at first but was soon sorted. Delivery driver was very friendly and most helpful placing the doors where we wanted them.

20 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very high delivery charges and poor service

Placed an order, received delivery date notification, booked my joiner in to do the work 2 days after delivery date was due, only part of my order turned up on the expected delivery date and when I called was told the main part of my order would be delivered on Thursday or Friday, latest!, had to cancel my joiner, order did not arrive on either day, now told Monday, order did not arrive Monday either...it finally arrived Tuesday afternoon, very little empathy from staff. If you place multiple items ask if they will be posted out together...I paid their statutory £52.50 delivery charge which is ridiculously high and this was the poor delivery service received, would I use this company again? probably not

21 de abril de 2026
Opinión espontánea
Logotipo de Doors & More

Respuesta de Doors & More

We're sorry to hear of the issues you have experienced with your order. We do outline in our terms and conditions and within your order confirmation that you may receive more than one shipment for you order as the goods ordered may come from multiple suppliers.

We state the below:

You may receive more than one shipment for your goods, depending on products on your order. We strongly encourage you to not book in tradesmen until all goods have been inspected on-site, are present, and correct.

We can only apologise for the inconvenience this has caused you.

Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. The door they delivered to me was damaged and they will not refund nor replace. Also, if you change your mind about a product and attempt to return it, it costs over £100 to return it.
Don’t bother with it.

15 de abril de 2026
Opinión espontánea
Logotipo de Doors & More

Respuesta de Doors & More

We're sorry to hear that you are unhappy with the service received. The collection charges quoted are what we are charged directly from the suppliers of the doors, unfortunately as this is a supplier product, we have to adhere to their terms and conditions and have no say in these charges . We can only apologise for the inconvenience this has caused.

Valorada con 5 estrellas sobre 5

Great doors

Brilliant website, easy to use with lots of choice. Efficient follow up call and quick delivery too.

14 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality product and superb set ice

Ordered, without issues, delivery on time as scheduled. Drivers took care to place 7 doors ordered in dining room in good grace.
First inspections of doors shows quality as do the handles etc also ordered

7 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor experience. Damaged delivery yet to be collected & replaced

Poor delivery experience. 2 out of 6 doors delivered were damaged. Order placed on 15th March 2026. One in the front design and one in the corner (corner not protected). I can still live with the corner but the damaged design door is yet awaiting pickup and new door being sent. I contacted customer support and was kept on long hold for 20 minutes. Have sent numerous emails to jesse at vibrantdoors, aftersales at doors-more , enquiries at doors-more. I keep getting email, can you send me pictures, videos etc. I have sent them already. I would not buy from them in future. If you get a damaged door, you would suffer.

7 de abril de 2026
Opinión espontánea
Logotipo de Doors & More

Respuesta de Doors & More

We're very sorry to hear you have received damaged items. These doors are supplied and delivered directly from the supplier Deanta, as soon as you reported damage to us this was raised with them and replacements requested as quickly as possible.

Please accept our apologies for the delay getting this resolved for you and for the delays in communication as we acknowledge this could have been better.

Apologies again for any inconvenience this has caused.

Valorada con 1 estrellas sobre 5

No response to damage complaint

Ordered two doors, paying £46.50 for delivery. Order 17743582572246DM. The glazed door is in shocking condition with a lot of damage. So I immediately sent a load of photos to the after sales team with a request for them to resolve the issue. That was a week ago. I’ve had no response, so I emailed again. Nothing. Do not use this company!!

24 de marzo de 2026
Opinión espontánea
Logotipo de Doors & More

Respuesta de Doors & More

We're sorry to hear of the issues you have experienced with your order. This was delivered directly from the supplier LPD, who unfortunately damaged this in transit. As soon as this was reported to us, we raised this with them, I can see that compensation has now been agreed with out aftersales team, rather than a replacement door. Please accept our apologies for the inconvenience this has caused.

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