Dreams - Middlebrook Opiniones 

452
TrustScore: 5 sobre 5

4,8

Middlebrook Retail Park, BL6 6JA Bolton, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The amazing dreams machine assessed accurately the type of mattress I needed There were 5 to choose from and the one I bought has given me good night's sleep .Excellent service everything happened as... Ver más

Valorada con 5 estrellas sobre 5

I felt comfortable walking around the store and didn’t feel pressured by the sales team. When I asked questions they were answered knowledgeably and was guided to exactly the right mattress for my req... Ver más

Valorada con 5 estrellas sobre 5

I was acknowledged on arrival but given time and space to have a look around. Help was offered after a few minutes of browsing and a good explanation given for why I was struggling to find what I had... Ver más

Valorada con 5 estrellas sobre 5

From Sam at the Middlebrook store, to the two delivery guys, the Dreams experience was a very good one. Although our order wasn't straightforward Sam was very helpful, sorting everything out for u... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Middlebrook Retail Park, BL6 6JA, Bolton, Reino Unido

  • 01205332716

4,8

Excelente

TrustScore: 5 sobre 5

452 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(452)

13.337 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Very unwelcoming

We visited the store today in the hopes of just looking around and finding the type of mattress that we liked. We stated that we just wanted to look around and were not interested in buying a mattress today, but are currently looking to buy one in the coming weeks. After doing the sleep match (which we were not aware was a feature of the store and was actually quite good) the sales assistant helped us look at a few mattresses and test them out, whilst we still stated that we were not interested in buying today as we want to look around a few more stores first to find the right one.
After only showing us two mattress options he was understandably very forceful of us buying one mattress but uninterested in showing us any more. He stated “There’s no point in me showing you any more mattresses if you are not going to buy one today”, as if we were wasting his time, despite being the only ones in the store. We are young and this is our first time buying a mattress or making big purchases and felt very unwelcome to look around the store and so do not want to return. Unfortunately we actually did like the mattress that we were shown but will not be purchasing from dreams due to this experience.

18 de junio de 2025
Opinión espontánea
Logotipo de Dreams - Middlebrook

Respuesta de Dreams - Middlebrook

Good afternoon Isabella,

Thank you for taking the time to leave us your feedback.

I am truly sorry to hear of the service issues you have reported in your review. I certainly want to ensure that we investigate your experience in store. In order to do so, I have requested your contact details via Trustpilot and I do hope to receive this information soon.

Many thanks,

Kishan

Valorada con 1 estrellas sobre 5

Awful service

Went in to store in Bolton to enquire about changing my mattress under the 100 day return policy. I suffer from a bad back and the mattress I had tried in the store and advised to buy was making it worse.
The staff member that dealt with me wasn't really interested, gave me a number on a post it note to ring as he said he wasn’t sure how the 100 day exchange works!!!!
Wasn't really bothered about discussing other mattresses and finding the best replacement for me.
Felt like as they already had my money that it was just an inconvenience. Left the store as no-one was interested!

7 de junio de 2025
Opinión espontánea
Logotipo de Dreams - Middlebrook

Respuesta de Dreams - Middlebrook

Good morning Helen,

Thank you for taking the time to leave us your review.

I am truly sorry to hear that you did not receive the advice or assistance you required in store.

I certainly want to assist you. As such, I have requested your order details via Trustpilot and I hope to receive this information soon.

Many thanks,

Kishan

Valorada con 5 estrellas sobre 5

Great service

Delivered on time and assembled in the bedroom by professional fitters with no Hassle. Highly recommended

2 de mayo de 2025
Valorada con 5 estrellas sobre 5

Dreams

I recommend Dreams to anyone in their next bed, Dreams staff are very helpful in choosing your new bed, Dreams staff made me very welcome and the experience of the video was fantastic.

17 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy customer. communicate from my delivery men…

The communications from my delivery men was first class they were friendly, considerate, helpful and nothing short of wonderful in the respectful way they treated me. They could train many other companies in how to treat their customer's.
And making them happy that they chose Dream's!!! Thank you so much.

12 de abril de 2025

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