The amazing dreams machine assessed accurately the type of mattress I needed There were 5 to choose from and the one I bought has given me good night's sleep .Excellent service everything happened as... Ver más
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Consulta las opiniones de los clientes
I felt comfortable walking around the store and didn’t feel pressured by the sales team. When I asked questions they were answered knowledgeably and was guided to exactly the right mattress for my req... Ver más
I was acknowledged on arrival but given time and space to have a look around. Help was offered after a few minutes of browsing and a good explanation given for why I was struggling to find what I had... Ver más
From Sam at the Middlebrook store, to the two delivery guys, the Dreams experience was a very good one. Although our order wasn't straightforward Sam was very helpful, sorting everything out for u... Ver más
Información sobre la empresa
Escrito por la empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito por la empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Información de contacto
Middlebrook Retail Park, BL6 6JA, Bolton, Reino Unido
- 01205332716
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Very unwelcoming
We visited the store today in the hopes of just looking around and finding the type of mattress that we liked. We stated that we just wanted to look around and were not interested in buying a mattress today, but are currently looking to buy one in the coming weeks. After doing the sleep match (which we were not aware was a feature of the store and was actually quite good) the sales assistant helped us look at a few mattresses and test them out, whilst we still stated that we were not interested in buying today as we want to look around a few more stores first to find the right one.
After only showing us two mattress options he was understandably very forceful of us buying one mattress but uninterested in showing us any more. He stated “There’s no point in me showing you any more mattresses if you are not going to buy one today”, as if we were wasting his time, despite being the only ones in the store. We are young and this is our first time buying a mattress or making big purchases and felt very unwelcome to look around the store and so do not want to return. Unfortunately we actually did like the mattress that we were shown but will not be purchasing from dreams due to this experience.

Respuesta de Dreams - Middlebrook
Awful service
Went in to store in Bolton to enquire about changing my mattress under the 100 day return policy. I suffer from a bad back and the mattress I had tried in the store and advised to buy was making it worse.
The staff member that dealt with me wasn't really interested, gave me a number on a post it note to ring as he said he wasn’t sure how the 100 day exchange works!!!!
Wasn't really bothered about discussing other mattresses and finding the best replacement for me.
Felt like as they already had my money that it was just an inconvenience. Left the store as no-one was interested!

Respuesta de Dreams - Middlebrook
Staff were really helpful
Staff were really helpful, patient and helped us choose the right product.
The delivery staff were courteous and…
The delivery staff were courteous and without asking wore over shoe covers to protect our carpet. Took my old bed away, fast and efficient service. Well done lads and dreams beds.
No issues with delivery
No issues with delivery. Early days yet but all is good with the mattress. Nice & comfy
I am no longer waking up in the night…
I am no longer waking up in the night with pain in my hips and shoulder and can get out of bed without being doubled up with pain in my back. I didn't want to spend so much on mattress but it's worth every penny spent.
Great service
Delivered on time and assembled in the bedroom by professional fitters with no Hassle. Highly recommended
The delivery drivers were very polite…
The delivery drivers were very polite and helpful, explained how to build the bed.
Great service and comfy beds
Great service instore, great service from the delivery guys who set them up for us too. Beds very comfortable. So definitely worth 5 stars. I would highly recommend dreams!
Dreams
I recommend Dreams to anyone in their next bed, Dreams staff are very helpful in choosing your new bed, Dreams staff made me very welcome and the experience of the video was fantastic.
Excellent service
Visited the Middlebrook store this week. Was very impressed with knowledge and service provided by Saf.
Wonderful experience from the store to…
Wonderful experience from the store to the delivery would highly recommend.
Very happy customer. communicate from my delivery men…
The communications from my delivery men was first class they were friendly, considerate, helpful and nothing short of wonderful in the respectful way they treated me. They could train many other companies in how to treat their customer's.
And making them happy that they chose Dream's!!! Thank you so much.
Fantastic service in store all the way…
Fantastic service in store all the way to delivery and installation
I was greeted in a friendly manner
I was greeted in a friendly manner. She was very efficient and appeared to enjoy her work.
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