Eddie Bauer Opiniones 

They have lost me as a customer for ever…. They don’t care about the customers at all…

Same as other reviewers. Ordered an item, took them 30 days to tell me they couldn’t locate it. And they take 10 business days to issue a refund. The item is no longer in stock, which tells me they oversell online and then they don’t care about the customers

The worst turn around time I have experienced online. Products great service horrible= lost me as a customer.

Not at all happy with the new logo and printed on the arm. It used to be embroidered and looked very classy now it's just another vinyl looks like iron on stamp and it looks cheap. It really takes away from the coat and the Eddie Bauer brand very disappointed. Too bad I guess Eddie Bowers going cheap now

Good products= Yes. However,Customer service below expectations.Ordered online 2 items for my Son, one he liked and fit great 2nd one was not really fit.Common sense is to return it, correct? Oh boy, that was the problem and still not resolved, waited for a return label more than a week and still did not get ity, contacted customer service and as usual wait 24-48 we are escalating this issue, sounded like serious but I had to call 3 times asking for the label, no respect no understanding of basic customer service. Asked for TL or supervisor = being ignored.Not worth to buy online, again online not worth it, if you like stop in one of the stores but never online. Sincere advice

I ordered a Christmas gift from here on Dec 5th/24 and have still not received it. Item did not even ship for 10 days, and it did not ship with Canada post so the strike should not have affected it as other parcels were ordered and received via the same carrier within that time. Reached out to customer service to cancel the order and was told I could not, then the item finally shipped. This item was a Christmas gift and even though it was ordered 20 days in advance it was not received. Would not order again, very unreliable.

I wish I’d read the bad reviews before I ordered! What a joke! I ordered in Dec.13 - order supposedly was process but nothing updated until the 19th. Then it didn’t ship until the 22nd so it says- but no updates were posted until the 23rd. The item won’t be here until after Christmas and no updates to let me know at all.

NEVER ORDER FROM THEM AGAIN. I love their clothes but online orders take forever. I ordered over $800 worth of christmas presents that are now NOT going to be there at Christmas. Their shipping is the worst. I will never use them again. I placed the orders on December 8th and December 11th. Eddie Bauer needs to get a new shipping service.

First and last time I buy anything from them. I’m surprised they’re still in business because they certainly aren’t good at e-commerce. I ordered from them almost a month ago and nothing but excuses about why my order hasn’t been shipped. Then they said it was shipped via Landmark Global and that company is its own disaster (read their reviews). I feel sorry for the customer service reps who work for Eddie Bauer because they have to spend their day making up excuses for just a very poor business model!

I ordered (and received a confirmation email for) a yellow raincoat while it was on sale but received a dark grey/blue one. Contacting their customer help chat, the representative was rude and not knowledgeable at all and kept sending me stock responses from their website that did not answer my question. Eventually, the only option I was given was to print a shipping label (I was told that I cannot make the return in store since it is the wrong item, and exchanging in store is not an option), ship it back, and order a new coat out of pocket. I don't want to order a new item since other reviews show people waiting for months to receive reimbursement, and I don't even know if I would receive the correct item this time. Most other companies would order the correct item to the store and do an exchange.

Just horrible

I placed an order on December 4th, 2024, everytime I check it's says processing, when I email all I get is excuses, warehouse, back orders etc.
I don't expect to receive order before Xmas if ever, so I am out $171.31, thanks for nothing eddie Bauer, never again

I ordered a winter coat which was on sale. Eddie Bauer confirmed my order and has had my money for three weeks. I contacted them to find out where my purchase is. They refunded my money because they think it may be lost. They offered me the same price on the same coat if I wanted to reorder. I CANNOT get the same size in the colour I wanted from three weeks ago. So in reality they cannot honour the sale price to me on an order they mishandled. Thanks!!! Super disappointing. Won’t be buying anything from EB any time soon!!!!!

Ordered on Nov 30. The website says up to 7 business days for shipping (which is already insane compared to literally every other business). Chatted to someone Dec 11 as the order still hadn’t shipped. I was told that they moved warehouses recently (I don’t see how this is my problem) so basically: too bad, so sad.
Order finally “shipped” the next day, except is still isn’t in transit and has just been sitting there the last week.
Thanks for ruining my Christmas.

I ordered online, and like the rest I am stuck at "in process". Apparently someone thought it would be a great idea to change the distribution company warehouse during the holiday seaon. So like everyone else I wont be reciving my order. Worst business ever, policy is actually, sorry we wont cancel the order or help you, "We can't find your individual order and cancel it, do you know how busy we are" I mean I guess its busy work not sending everyones orders out.

Do not shop on Eddie Bauer.com.
I placed my order on 11/24/24 and have received no updates on the order. When I look online it just says in process and now one of the items show as back ordered.

I’ve called customer service twice and have been told they can’t cancel my order and I’ve exchanged multiple emails. Their business processes are non existent.
Direct quote from one of the emails-
We are unable to process cancellations at this time. Our distribution center team is focusing on shipping a large volume of orders daily, and they cannot stop to locate and cancel individual orders.

The conduct of this company is unacceptable and so disappointing.

I am waiting on several items ordered before Thanksgiving. All I keep hearing is “Sorry your order is delayed, we are working to get orders out as quickly as possible”.

How can you not have an eta on shipping/delivery.

These were Christmas items ordered a month prior?? I want status of my order.

It has been saying “in progress” for weeks. ???

The entire process (order fulfillment and shipping) was perhaps a tad long. It took about 10 days total. However, the quality of EB products made the wait well worth it.

Do NOT order from this company! I ordered an item 12/9 and so far my order has not been fulfilled or shipped. I contacted them twice and cannot get an answer as to when my order will ship. My experience is the same as many others who have not had a good experience with this company!

Should be 0 or negative stars!!!!!!!!!!!!!!!!!!!!!!!!