Eddie Bauer Opiniones 

If I could give a negative star I would. Like many of the reviews here, I’ve also experienced the worst online shopping experience I’ve had to date. Their customer service is abysmal, with reps outright lying. I placed an order Dec 3, they were gifts. The items were marked as in stock and the purchase email left no indication of any issues with the order. Well it’s now Dec 16, the items have not shipped, are marked as in process. They obviously will not arrive before Christmas & they will not cancel the order. It seems highly suspicious and fraudulent. I have spoken to a representative both by phone and online, no use. They even assured me that the items would ship on the 10th. They did not. So if they do ever arrive, I will be returning them immediately to a store because I have no use for them.

I wish I had come to Trustpilot before ordering from Eddie Bauer. On December 1st, I order three items for Christmas gifts. On December 15th, I have not received items nor an email to give me a shipping update. Since I am traveling for Christmas, I called customer service to check on shipping. I was told they didn't have a ship date. I asked to cancel the items but the customer representative informed me that they aren't allowed to cancel my item until December 20th and then only if they don't have a ship date by then. I will have left for my travels by the 20th, which I explained, but was again informed that customer policy did not allow me to cancel. I explained that I would just have to return the items, costing Eddie Bauer money, but that made no difference. I suggested that the customer rep report back to their supervisor that they just lost a customer for life. I simply will not ever order from Eddie Bauer again. (Also, corporate has obviously never looked at Trustpilot - or doesn't care - to see what buyers have to say about their experience with the company.)

I ordered four items on Nov 7. No notification that any were out of stock or on back order. I received one item 3 weeks after ordering, rec’d another a week and a half later. I used the Customer Service chat function to cancel the last two items but they couldn’t confirm. Ten days later I rec’d a shipment confirmation so I contacted CS via chat function again. Said they had a “technical issue” and my cancellation hadn’t worked. Said I had to wait until I rec’d the item then I had to send it back or take it to my local EB store. I took the item back to the store and surprise surprise the sales clerk was surly but processed the return. I’m so fed up and disappointed as I’ve been buying stuff from EB for years and this poor service has really changed my opinion of them. It’s a real shame.

Ordered parka. Lodge Cascade Down, XL.
I am 40” chest and hip, narrow shoulders.
The coat is tight across the back..stretches taut acroos the back as l lean forward. The armholes are small and are uncomfortably tight through the armpit. The sleeves are very narrow. The coat is maybe a medium in size.
Frustrating to try and contact Bauer, as they really do not care. I would advise any buyer to be very aware of quality control problems. I am in Canada. Today l wore the coat with a turtleneck and thin wool sweater under neath. If it really gets cold, there is not room in the coat for layers. It was minus 10C today.

My lightweight puffer jacket developed a broken zipper. I bought it 12/2/23 and tried to return, exchange, or get credit on 12/13/24...10 days beyond the 1 year policy. Littleton, CO store refused and suggested I buy another jacket that was on sale. I'm done with this company.

Reviewing from Canada. Terrible experience with online ordering. I ordered three items at the beginning of November (avoiding both the Black Friday rush and an imminent postal strike.) One item arrived and the other two, shipped separately, never appeared. I re-ordered the two missing items (one of which is the second piece of a pair) on November 26. The parcel was shipped on December 2 from Ontario. (Postal strike was in full swing as of November 14.) It arrived in my home city of Calgary on December 7, which is still the status as of December 13. Customer service by email wasn’t helpful, so today I tried by phone (with a dog barking in the background of the customer service representative’s location for the entire conversation.) Apparently Eddie Bauer’s shipping company partners with CanPar, which is Canada Post. So the parcel is now in limbo. Every other company has found shipping alternatives during the strike. Apparently this is “beyond Eddie Bauer’s control.” Hmmm. I don’t think your shipping partners are beyond your control. This is huge incentive for me to do what I should have been doing all along: buying from Canadian companies who have the sense to ship with non- Canada Post companies during a national postal strike. My bad for not checking who Eddie Bauer was shipping with during the strike. When you assume….

Update: Package arrived December 20. CanPar apparently is not Canada Post, so no idea why it took so long. Hoping everyone else gets their orders too. Now I’m unsubscribing from Eddie Bauer.

God I wish I’d read these reviews before buying online. Like everyone else here, my online order seems to have been imaginary. I specifically waited until Black Friday to purchase a coat at an affordable price tag and after a lot of searching settled on Eddie Bauer. Like everyone else, I saw the 5-7 business days to process. Well it’s now been 2 weeks and there hasn’t been a peep since the day I ordered. When I track online, I see a very vague “in process” label under status which means absolutely nothing. So incredibly frustrated I wasted the Black Friday sales on a company that cannot be trusted. I’m gathering that the coat may never come, and I’m back to coat shopping without any discounts. Not to mention, it’s f***ing freezing outside. You really screwed me Eddie Bauer.

Terrible customer service! I ordered Christmas gifts 3 weeks ago. I called 3 days ago to get updated information. The rep said it had been shipped on 12/6. The items have not come. I called again today and they said that rep was incorrect. They have changed warehouses and they cannot provide an update as to when it will ship. The rep I talked to today was very rude and condescending. They would not allow me to cancel my order but said I would have to wait until it was delivered. And then pay to ship it back?!

Never order from this company again. I have chatted, ben told "rest assured" my order will arrive but have waited over 3 weeks for my order to ship. Can not talk to management, can not cancel the order. They say allow 7 business days to ship - I am way beyond that. Customer service is no help whatsoever. They certainly charged my credit card quickly.

Like the products but the customer service is beyond frustrating. I ordered a shirt that showed as "processing" in my account forever before the status changed to "canceled," even though I hadn't canceled it. I had called about the status a couple of times while I was waiting. I ordered the it again where is showed as "processing" for several weeks. When I called about it again, was told the order was canceled, even though on my side, it said "processing." Ordered it a third time and received 2 shirts. The second order was shipped even though they told me it was canceled. Rather than refunding me for one of the shirts and letting me donate the duplicate, I have to go through the hassle of returning it to get a refund.

I ordered two jackets during their sale on black Friday week… it was processed and shipped 2 days after the order was placed. After waiting for 2.5 weeks for it’s arrival, I checked the tracking which showed ‘delivered’… IT DEFINITELY WASN’T. After doing my own research, I figured out that Eddie Bauer did not forward the physical street address to the courier company for delivery. Only the city, province and postal code were provided and therefore the courier service they use to deliver could obviously not. This is the second time this has happened with an Eddie Bauer Canada order. Not only this, but now the item is sold out, not on sale and I am shit out of luck. Yes, #first world problems, but what a crappy way to run a business. Do yourself a favour and shop anywhere else but at Eddie Bauer if you actually want to receive the item you plan to purchase.

When I placed an order online it was in stock. After about 10 days I reached out looking for an update on my order, customer service is horrible, they kept telling me it was back ordered. Then almost 4 weeks later, they sent me an email me telling me that they can't fill my order. Thanks for telling me this. After black Friday and cyber monday deals. Eddie Bauer you suck

I love Eddie Bauwer products but my recent experience was not the way one would expect from a trusted brand shop.
Terrible service. I bought a winter jacket from from store no 3120 at North York. The cashier had not removed the security tag and I had to go back to have it removed. I had to go all the way from Markham to North York store to have it removed. A lady from the store came forward to inspect it. Despite me telling her that I had to come that for just to have the security tag removed, she showed no curtsy, in short her body language was disrespectful. Hope the company will take a serious note of it and give proper training to such associates.

Should have read the reviews before ordering from this company. Worst online shopping experience ever. Have now been waiting 2 weeks for an order that continues to show “processing”. Customer service is non-existant. Please do yourself a favor, read the reviews and avoid this company.

Terrible Eddie Bauer customer service experience today :( Called and emailed, but can't get any kind of response. Store credit and want to use it to buy gifts for DFS this year but they've separated their kids and EB credits I paid for can't be used on the kids site. So disappointing.

Abysmal business practices' and customer service. I placed an order with plenty of time to be processed and shipped so I will get the order before Christmas. I have followed back many times and still not even shipped. Never again will buy from such an unreliable source.

They have outsourced their customer service. I ordered some Christmas presents on 11/26, thinking there would be plenty of time. I ordered four items. One of the items shipped the next day. and I received a shipment confirmation and was charged for the single item on my card. It came without issue. The remaining three items never shipped, so I waited until 12/3 to send an email asking when they would ship. I was told they would ship that day and I would receive an email once they created the shipment. I noticed my card was charged for the remaining three items, however no shipment email came. I waited another week and emailed again asking when the items would ship, as I was charged on the 3rd. They then told me that they had been moving warehouses and the result was shipping delays. I was assured the items would be shipping soon, however if I would like to cancel the order I could. I replied right away asking for an order cancellation, but my request was denied because the order was in "processing". I asked how long it would be in processing, and got a generic response stating my issue would be escalated to a team. I never heard back, so I emailed AGAIN. I was told, "Regrettably, we are currently unable to provide a specific shipment date for your order. We can confirm that the order is currently in the second stage of processing. Please allow us some additional time to ship the remaining items. Our dedicated team is diligently working to ensure that the orders for the rest of the three items are shipped in a timely manner. Thank you for your understanding"

It's been two weeks since I ordered, and one week since I was charged and promised the order would ship....I am now stuck in limbo wondering if my order will arrive before Christmas.

They suck. I'll never buy from them again.

After 10 days, 1/2 my order arrived. When I reached out about the 2nd 1/2, I was told it would ship Saturday, to arrive Tuesday. Needless to say, it did not ship out. I contacted CS and was promised it would ship the next Saturday for Tuesday Delivery. Still no package. Now CS says they can't confirm when it will or if it will be delivered and is refusing to refund my money.

I ordered my jacket and all I received was an email confirmation that my order has been received. After 9 business days no info at all. This is the second time with Eddie Bauer. Very poor customer service. This will be my last to deal with them. Enough is enough!!

I bought Eddie Bauer socks and I'm incredibly disappointed that I spent money on this product. The socks disintegrate after a short time!