Elena Claire Opiniones 

1051
•
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Low quality product. Impossible to reach these people. Sent an email and haven’t received a response from anyone yet. It’s been 3 days. Finally found some information on line about shipping back a dre... Ver más

Valorada con 2 estrellas sobre 5

Excellent service and rapid delivery. The shoes purchased were soft and comfortable initially. However, they gave very little support as far as the footbed was concerned and after barely two hours we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just bought my 5th pair of Elena Claire shoes - this time the black soft slip-on trainer (I already have this design in navy). I've said it in a previous review but it does bear repeating - these are... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had to get two more pairs after wearing my first Elena Claire shoes right through! Most comfortable shoes I've had in years. Many compliments and people interested in them. Pleased with fast delivery... Ver más

Información sobre la empresa

  1. Zapatería

Escrito por la empresa

Women's Shoes


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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2,7

Todas las opiniones

(1051)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Great slippers bad delivery

This is the second time I have ordered with this company and both times I have to keep emailing about the length of delivery. It’s over 2 weeks and still no slippers. When you email they still take ages to reply iff at all. There’s no telephone number to contact anyone either. When I do receive slippers they are great, comfortable, washable and hard wearing

21 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and quality

This is the 3rd pair of shoes I've had from Elena Claire, and they are just as comfortable and well-made as the first two pairs. I cannot fault this company for it's fast friendly service and quality goods.

28 de enero de 2022
Valorada con 4 estrellas sobre 5

99% Perfect!

Love the product. Love the service.
Would have awarded five stars but for the fact I'm never sure which size to order.
My usual size too small. Several swaps found the right size for my first order. A size down from that needed for my most recent order.
Just wish I could be more confident which size to order! That said, I will order again as they are great shoes!

23 de enero de 2022
Valorada con 1 estrellas sobre 5

Long awaited shoes

I am giving you a bad review because l have been waiting for the shoes l ordered on the 8 th of November and l have still NOT got them yet, l emailed you and all l got was a roll out excuse nothing to do with what l said to you in a email asking you to explain the long waiting time, Very unhappy customer,

19 de diciembre de 2021
Valorada con 1 estrellas sobre 5

24 Days to deliver....

Having free delivery for orders over £50 is not much help when they knowingly send out the wrong size saying just send them back and we will send the correct size out costing me £4.85, if I had not involved PayPal I would probably still be waiting for the "correct" size 24 days after the initial order was made. No doubt there will be some pathetic excuse/comment made below my review but the damage is done and we won't be buying from them again and would advise you to read other poor reviews made about them before buying, I wish I had. IN RESPONSE to your pathetic reply - I ordered on the 14/11/21 you informed me you sent my order on the 16/11/21 and noticed YOU sent the wrong size so I just accepted that I would have to return them and then you informed me again on the 18/11/21 you had sent the order and that is when I contacted you by email to tell you of YOUR mistake and if anyone wants to verify that you knowingly sent the wrong size after I contacted you then they could check the Royal Mail tracking number -
WJ877319591GB and see that you sent the wrong order on the 20/11/21 ( not the 16th or the 18th as you said) and I received them on the 24/11/21 and sent them back that same day at my cost for YOUR mistake and you received them on the 25/11/21. It only took one day to arrive at your address but it has taken 24 days for you to send my order - maybe they came from China?

8 de diciembre de 2021
Opinión espontánea
Logotipo de Elena Claire

Respuesta de Elena Claire

We're sorry to see your review - rather than respond with a pathetic comment I thought I'd share the truth instead!

Unfortunately you ordered the wrong size and we helped immediately by sending you the size you intended to order without delay and before we had received your mistaken order. Which came at extra cost and risk to us but we accepted your mistake and wanted to help

The slippers you intended to order in the size 7 was successfully delivered to you https://www.royalmail.com/track-your-item#/tracking-results/WJ877319591GB

Reviews like this are very disappointing when we havent been at fault for ordering the wrong size and have gone out of our way to correct it as quickly as possible

I'm sorry to see your review and the truth in the matter being dismissed but we felt we did all we could to help

Valorada con 3 estrellas sobre 5

POSTAGE WAS VERY SLOW WHEN BOOTS…

POSTAGE WAS VERY SLOW WHEN BOOTS ARRIVED FELT CHEAP SO SENT BACK.

4 de diciembre de 2021
Logotipo de Elena Claire

Respuesta de Elena Claire

Sorry to hear the postage was slower than you expected - i see the 10 working day free delivery was used and the order was made on the 12th and delivered on the 23rd. I apologise if you didnt feel the quality was a high standard, we refunded your order when we received the returns. Thanks

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