Ordered a garment item that claimed to be an adult large, from the sizing chart offered. What came was a child's large, if that. When I asked to exchange for a larger size, which they claimed the... Ver más
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Package just wasnt arriving. They sed wouldn't help until 8 weeks from last update. Pressed and pressed and eventually got a updated tracking which send it had been rejected by customs for missing... Ver más
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I have been buying from this website since 2019 and I am rarely let down. Any problems or questions, I have always been promptly helped. They don't delete or filter product reviews so you don't have t... Ver más
La empresa ha respondido
Probably the best online site for adult BDSM shopping. Great selection, intuitive website, and great customer service both before and after the sale. Extreme Restraints is unlike some other sites th... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
ExtremeRestraints.com features the best extreme sex toys, bondage, fucking machines for sale, and much more; all specially selected to let you explore your wildest fantasies. Whether you're a beginner or a hardcore enthusiast, explore our wide selectio...
Información de contacto
Pipeline Lane 15251, 92649, Huntington Beach, Estados Unidos
- www.extremerestraints.com
3,1
Medio
305 opiniones
Ha contestado el 63% de las opiniones negativas
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Poor delivery
I will edit my review,
Fedex has given 3 different reasons for why I can not receive my package. But take normal delivery, any fast delivery you will pay ER and fedex an additional amount, it's not random like suggest on their website.
One of my two packages arrived quality is good.
can't even review the product as I didn't receive it, their delivery team is asking for over 120 EUROS in delivery fee and ER thinks its normal for me to pay extra when I am paying for early delivery. feels like a scam. avoid this service.
25 de abril de 2025
Opinión espontánea
Respuesta de Extreme Restraints
Thanks for your feedback—we totally understand your frustration, and we’d like to clarify what’s going on.
The additional fee you were asked to pay wasn’t charged by us. Those are customs duties and import taxes imposed by your country, and unfortunately, they're out of our control. As the recipient, you're responsible for covering those fees, which is standard for international orders.
We do our best to be transparent about this and clearly note it on our site. You can find that information here:
https://www.extremerestraints.com/pages/customer-service#3
We’re happy to help if you have any other questions, and we truly hope you’ll give us another shot.
Purchasing has never been so easy
Purchasing has never been so easy. The products are of high quality, and the customer service is truly exceptional. They respond quickly and promptly, offering genuine assistance and providing solid resolutions.
18 de abril de 2025
Opinión espontánea
Respuesta de Extreme Restraints
We love to hear it! 🙌 Smooth shopping, top-tier toys, and customer care that actually cares—that’s exactly what we aim for. Thanks for the kind words and for being part of the fam! 💜
10/10 AMAZING STUFF
10/10 AMAZING STUFF. CUSTOMER CARE AGENTS ARE SO ATTENTIVE~
19 de noviembre de 2024
Opinión espontánea
Respuesta de Extreme Restraints
We’re blushing over here! 💖 Thanks so much for the love—our Customer Care team works hard to keep things smooth, helpful, and a little fabulous. If you ever need anything else, we’ve got your back (and front 😏). Stay amazing!
Missing upfront custom tax information
The company claimed free shipping on my GBP invoice but said nothing about custom taxes. Subsequently, I got a FedEx custom tax invoice for slightly under 20% of the invoice amount. I subsequently checked, and they mention this on the help/shipping part of their website but should also emphasise it as part of their ordering process for goods to the UK and on their invoice. Not doing so is misleading. I will not be ordering anything else from them.
12 de marzo de 2025
Opinión espontánea
Respuesta de Extreme Restraints
Thank you for taking the time to share your experience. We're sorry to hear about the unexpected customs charges and completely understand how frustrating that can be.
While we do offer free shipping on qualifying orders, customs duties and import taxes are determined by the destination country's regulations and are, unfortunately, beyond our control. We do our best to be transparent about this and include this information in our Shipping Information Section, which you can view here: https://www.extremerestraints.com/pages/customer-service#3
We regret that your experience has led to your decision not to order again, but we appreciate your insight and hope to have the opportunity to serve you better in the future.
Got scammed
Got scammed. My order never arrived.
No refunds. And they said it's my fault to not pay extra for "premium" shipping.
They never procent they send aby package to me.
They still operate.
WTF ...
24 de marzo de 2025
Opinión espontánea
Respuesta de Extreme Restraints
We're sorry to hear about your experience. We want to clarify that our policy is to replace lost packages, and our customer service agents do not advise customers to pay for premium shipping, as this does not significantly impact lost-in-transit issues. If your order was lost, we offer the option to have it reshipped or, if you prefer, store credit that can be used toward a future purchase.
Please reach out to our customer service team at 866-469-2376 so we can assist you further. We want to ensure you receive your order or a resolution that works for you.
Novice entering the world
I'm a bit of a novice when it comes to BDSM so I'm starting to build my gear collection. I really like the quality and variety of products. I have had really good experiences with shipping arriving exactly when expected. The quality of products that I have received has been very good and I really enjoy using them. Prices are solid and I will continue to make some more purchases from here
7 de marzo de 2025
Opinión espontánea
Respuesta de Extreme Restraints
Sounds like you're off to an exciting start! 🔥 The right gear makes all the difference, and we’re glad to hear you’re loving the quality, variety, and smooth delivery. A solid collection is the key to endless possibilities, and it sounds like you’re well on your way.
Keep exploring, keep indulging, and remember—we’re always here when you're ready to take things to the next level. 😉
Customer service abroad.
I live in Spain, when I ordered it got quickly processed and sent however because of importing issues with the Spanish laws it got sent back because one of the items I ordered exceeded a certain limit, the store handled the issue professionally tho sending me the order again and giving me credit for they're store on than one item.
In conclusion, great customer service.
I would recommend this shop to any one that lives abroad and wants a shop they can get easily in touch with in case anything happens or if they have any questions.
12 de febrero de 2025
Opinión espontánea
Respuesta de Extreme Restraints
International pleasure pursuits can be tricky, but we’re thrilled we could navigate the bumps and get your goodies to you! 🌍💥 Our team always strives to make sure every order—no matter where it’s headed—finds its way (or at least gets a satisfying resolution 😉).
Thanks for the recommendation, and we’re always here if you need us for your next adventure!
I had the chance to talk to Wyatt in…
I had the chance to talk to Wyatt in the Customer Service Department! My whole entire day was brightened talking to him. He was professional, fun, energetic and an all around joy interact with him! 😊
10 de febrero de 2025
Opinión espontánea
Respuesta de Extreme Restraints
Sounds like Wyatt worked his magic! ✨ We love hearing that our team can turn a regular day into something special. He really is a gem, and we’ll be sure to pass along your kind words. If you ever need help again, we hope your next experience is just as delightful!
Got my Zeus Electrosex Bullet on time…
Got my Zeus Electrosex Bullet on time as promised. Problem is that the bullet jack is not compatible with my standard TENS unit output pins. Company should realize this and advise customers in advance that they need to also purchase the connection adaptor. So, waiting for the company to contact me regarding the jack so I can use what I purchased
9 de enero de 2025
Opinión espontánea
Respuesta de Extreme Restraints
We’re glad to hear your Zeus Electrosex Bullet arrived on time! We understand your frustration regarding the compatibility issue. While Zeus products are designed to be compatible with one another, not all units from other product lines will work together. That’s why we always recommend checking the specifications when selecting accessories to ensure the best fit.
That being said, we’d be happy to assist you in finding the right adapter so you can use your purchase as intended. Please reach out to our customer service team, and we’ll help you get set up!
Money thieves!
I didn’t realise I was ordering from USA so i contacted them for a refund as I cannot afford this big fake c*ck that I bought! But the bastards don’t wanna give me my money back, only stupid store credit which is a bunch of stupid rules and crap they try to trick you with! F’ing liars!
I don’t recommend extreme restraints to anyone! They take your money and f you over even if you make a mistake! I hope the company fails as a whole.
14 de enero de 2025
Opinión espontánea
Respuesta de Extreme Restraints
We’re sorry to hear that you’re frustrated with your experience. We do state on our website that if an order is eligible for cancellation, the refund is issued as store credit. We understand this may not have been the resolution you were hoping for, and we truly regret any disappointment this has caused.
Our goal is never to mislead our customers but to provide clear policies that ensure a fair process for all. For more details on our cancellation and refund policy, you can visit https://www.extremerestraints.com/pages/faq. If you have any other questions or need further assistance, please don’t hesitate to reach out—we’re happy to help.
I’m a big fan
Great experience every time I’ve ordered from Extreme Restraints. The toys have been quality and usually come even quicker than estimated. One order never showed up, and their customer service was super responsive and figured it out for me pretty quick.
29 de diciembre de 2024
Opinión espontánea
Respuesta de Extreme Restraints
Now that’s the kind of experience we love to hear! 😉 Fast, reliable, and always ready to please—just like a good toy should be. We're glad our customer service team had your back when things didn’t go as planned. If you ever need help picking out your next adventure, you know where to find us.
Do not buy from this company if you…
Do not buy from this company if you live in any country other than the states. Duty fees (which are never mentioned) and shipping make it not worth it, and they are very very misleading in their website, as there products are listed in your local currency, but the total shows in USD (without clearly identifying the change in currency - particularity misleading for Canadian buyers).
30 de diciembre de 2024
Opinión espontánea
Respuesta de Extreme Restraints
Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding duty fees and currency exchange.
To clarify, while our site allows you to view product prices in your local currency for convenience, all final billing is processed in USD. The total amount in USD is accurate and will be converted at the current exchange rate by your payment provider. This conversion will appear on your statement in your local currency.
Additionally, we note that customs and duty fees may apply depending on your country’s regulations.
https://www.extremerestraints.com/pages/customer-service#3
We appreciate your feedback and apologize for any confusion. If you have additional questions or concerns, please don’t hesitate to contact our customer service team.
The $1700 AUD saddle seat I bought
The $1700 AUD saddle seat I bought , burnt out after 30 min use.
I’ve been trying to contact the US company & they just running me round in circles & at all not being helpful.
Total BS company ……don’t lose ur $$ on these people
24 de noviembre de 2024
Opinión espontánea
Respuesta de Extreme Restraints
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced and understand how frustrating this situation must be.
After reviewing your case, we see that our customer service team has been assisting you with this issue for over two weeks. As part of our process, we requested proof of the defect, which is essential for verifying the issue and processing a resolution. Unfortunately, this documentation has not been provided, but we’ve still issued an RMA (Return Merchandise Authorization) to facilitate the return of your item for a replacement.
We remain committed to resolving this matter for you and are doing everything we can to ensure you receive a replacement as quickly as possible. Our goal is to provide a positive outcome, but your cooperation is vital to expedite the process.
For your reference, here is our policy for reporting defective items:
https://www.extremerestraints.com/pages/exchangespage/
We appreciate your understanding and encourage you to reach out if there are any additional concerns or questions.
Useless customer service
Useless customer service. Package delayed over a month. Company is refusing to credit until package actually arrives. So as a consumer, I would have to waist more time, waiting for package while my money being held, then waisting more time to contact the company again, waisting more time by going to post office to send the package back that was extremely late. Customer service reps just keep repeating same thing, with no resolution. Absolutely useless customer service. And this is after literally spending thousands of dollars with this company. Never again.
16 de diciembre de 2024
Opinión espontánea
Respuesta de Extreme Restraints
Thank you for reaching out and sharing your experience. We deeply regret the frustration caused by the delay in your order and appreciate your loyalty to our company over the years.
Regarding delayed shipments, we understand how upsetting this situation can be. Unfortunately, when a package is delayed, we must follow specific protocols to investigate and resolve the issue with our shipping partners. Most recently, delays were compounded by a Canada Post strike, which impacted shipments worldwide into the country. Packages began moving again once the strike concluded, but the backlog caused significant delays.
We recognize this is inconvenient and are committed to supporting you through this process. If the package does not arrive within a reasonable timeframe, we will work with you to find a solution. Please know your satisfaction is very important to us, and we are here to assist you further. If you’d like, feel free to reach out directly so we can review your order and provide the most up-to-date information.
Thank you for your patience and understanding as we navigate these unforeseen challenges together.
Excellent online store…
Very easy to find the necessary items online that I was looking for. Once I placed the order, I received my packages within the same week. Probably my favourite online adult store to order from plus reliable.
17 de septiembre de 2024
Opinión espontánea
Respuesta de Extreme Restraints
We love being your go-to spot for all your necessary items! 😉 It’s great to hear that our quick and reliable service delivered exactly what you were looking for—right when you needed it.
Thank you for making us your favorite online adult store! We’ll be here, ready to fulfill your next order and keep the good times coming! 😏
International Shipment
My order got, presumably, stuck in customs. When I contact support for help, they claim that it is my responsibility to call customs to sort it out. This had never happened to me with another foreign retailer. I understand if I need to pay extra import tariffs, but not complete the import process myself. Come on!
27 de septiembre de 2024
Opinión espontánea
Respuesta de Extreme Restraints
Thank you for your feedback. We understand how frustrating this situation must be. While we wish we could handle customs directly for you, we do state on our website that it’s the customer’s responsibility to work with customs officials in their country when importing these types of products. Every country has its own process, and unfortunately, this is something outside of our control.
We’re happy to assist as much as we can, but completing the import process is typically required by the recipient. We truly appreciate your understanding and are here if you need further guidance!
My order got hung up in transit for…
My order got hung up in transit for weeks with no sign it would ever make it here. NOT their fault. They were very prompt in responding to the issue, and for a very small shipping fee, re-sent the entire order with no charge for the product. More than fair given it was a postal issue, not their fault.
17 de octubre de 2024
Opinión espontánea
Respuesta de Extreme Restraints
We hate when the pleasure train gets derailed, but we’re always here to help you get back on track! 🚚💨 We're glad we could step in and make things right, even when the postal service had a mind of its own. We always aim to keep things smooth and satisfying—just the way they should be. 😉
Thanks for rolling with us, and we can’t wait to deliver more excitement your way—right on time! 😏
What sets Extreme Restraints apart is…selection and quality
What sets Extreme Restraints apart is the selection and quality of the product. Everything I have purchased (even items from 8 years ago) work great. My wife bought an expensive toy from another retailer and it lasted for one use. And then they hassled us and wouldn’t stand behind their product. I will continue to shop with you for the quality and wide selection that caters to every desire!
26 de agosto de 2024
Opinión espontánea
Respuesta de Extreme Restraints
We love to hear that our products are still delivering the thrills after all these years! 🎉 It’s no secret that quality and satisfaction are top priorities at Extreme Restraints, and we’re thrilled to have earned your trust. Sorry to hear that other retailer left you hanging—when it comes to pleasure, we believe in going the distance. 😉
Thank you for choosing us to fulfill your every desire, and we look forward to keeping the good times rolling! 😏
Paypal messed up an order with a coupon…
Paypal messed up an order with a coupon and it was resolved with a store credit and I got a nother coupon that was applied to my next order on top of that. Very satisfied.
9 de septiembre de 2024
Opinión espontánea
Respuesta de Extreme Restraints
Talk about turning a slip-up into a win-win! 😎 We're glad we could help smooth things over and spice up your next order with that extra coupon. 💥 Double the fun, double the satisfaction! Thanks for letting us make it right—your pleasure is always our priority at XR! 😉
Jocelin
Jocelin, XR representative, did an outstanding job. She was extremely professional, knowledgeable, and provided a solution within minutes!!! I've never been disappointed with XR.
10 de septiembre de 2024
Opinión espontánea
Respuesta de Extreme Restraints
Wow, thank you for the sizzling shoutout! 🌶️ Jocelin really knows how to keep things smooth and satisfying, doesn't she? We're thrilled to hear that she hit all the right spots with her service! 😉 At XR, we always aim to deliver an experience that never disappoints. Thanks for keeping the spark alive with us!
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