The whole buying and delivery process from Fireplace World was excellent. They answered my queries promptly and efficiently. The fire I purchased is built well and provides an expected level of contro... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Enough information, in uncomplicated language for everyone to understand about the product. Anything less and I would probably have moved along. As for the heater itself, it is sleek and unobtrusive... Ver más
La empresa ha respondido
The communication was good all the way. The purchase and delivery were amazingly easy. The actual produce was way more than we expected, plus after getting a quote from a fireplace company then rese... Ver más
La empresa ha respondido
I had a vision and i got it. The bio ethanol suite is perfect. My room is so cosy now with the fireplace and bio ethanol stove. I painted mine black to suit the room. The service, delivery... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de hogar a leños
- también en la categoría
- Servicio técnico de calefacción y calderas
- Tienda de mobiliario para salones
Sobre Fireplace World
Escrito por la empresa
At Fireplace World, we specialise in Electric Fires, Fireplace Suites and Marble Fireplaces, and stock only the highest quality brands and products. We know that a fireplace completes a home, and believe that everyone should have the fireplace they love - and be able to buy it at a price that they love too.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
With 100's of products to choose from online, you're sure to find what you're looking for, and our great range of Accessories will help you to add the finishing touches to your design.
On top of all this, we offer a Fast and reliable Delivery service to all of the mainland UK on all of our products, giving you the best possible value and the best possible service.
Fast delivery and no quibble returns.
Fast delivery and free returns - Guaranteed!
At Fireplace World we offer a fast and reliable delivery service to all mainland UK addresses. Our delivery falls into two categories: Next Working Day Delivery and Home Delivery. These categories are determined by size and weight of the products and the delivery type for each product can be seen on the right hand side of the product page.
Also at Fireplace World we want to make sure that you get the fireplace that's perfect for you. We understand that it can be hard to choose, and sometimes things just look different when you get them into your house. That's why we offer you a 14-day, no quibble guarantee which means that if you're not completely satisfied with your choice, you can exchange it for any other product or simply return it for a full refund.
Información de contacto
St Thomas Road, HD1 3LF, Huddersfield, Reino Unido
- customer.support@fireplaceworld.co.uk
- www.fireplaceworld.co.uk
4,7
Excelente
10 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Super fast delivery of an absolutely…
Super fast delivery of an absolutely fabulous fireplace!
25 de septiembre de 2026
Opinión espontánea
Respuesta de Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Great product and very good service
The product range, the efficient ordering and delivery system were all first class. A minor problem with one part of our order was sorted swiftly and the item replaced without any resistance. Very impressed by this fair treatment.
3 de septiembre de 2026
Respuesta de Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
Very happy with our products delivered…
Very happy with our products delivered on time easy to assemble and great value for the money
31 de agosto de 2026
Respuesta de Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
Beautiful first
Great customer support if needed my fire was to big i didn't measure replaced new one took the old one away and refunded me the difference amazing fire great heat can't wait for cold nights highly recommend
3 de septiembre de 2026
Respuesta de Fireplace World
Dear customer. We are very pleased to hear that you are happy with your purchase and the service you received from us. Thank you so much for your feedback and review we really appreciate it. Kind regards, Fireplace World
Well-made and looks great
The product was well-made, exactly as we had expected. It was easy to put together and the videos and instructions were really clear. Really happy with the end result.
14 de septiembre de 2026
Respuesta de Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Respuesta de Fireplace World
Dear customer. We do really appreciate you taking the time to write this review and are very pleased that you are happy with your purchase and the service you received, Thank you once again for shopping with Fireplace World.
Respuesta de Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Great range of fires at a good price
Great range of fires at a good price. Easy to order. Quick delivery. Loving our new fire.
11 de septiembre de 2026
Respuesta de Fireplace World
Dear customer, Thank you for taking the time to share your feedback. We are so pleased that you are happy with your new fire and that everything went smoothly with your order.
Kind regards, Fireplace World.
Very easy to order
Very easy to order, prompt delivery
Fireplace arrived damaged in transit twice, no fault of fireplace world. Replacements organised and sent very quickly. Everything is done by AI or email, no direct human contact, it would be nice to be able to explain problem and say thank you when sorted or do I need to join the 21st Century.
11 de septiembre de 2026
Respuesta de Fireplace World
Dear customer. Thank you so much for taking the time to write this positive review, we really appreciate it. We are very happy to hear that you are pleased with our service and your purchase once any issues were resolved. Please note we do not use any AI in our customer support. Our support team is available on live chat and email to provide any help.
Thank you once again for shopping with Fireplace World
Yes excellent service would recommend…
Yes excellent service would recommend and would use them again
10 de septiembre de 2026
Respuesta de Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
First class service and fast
First class service and fast, safe delivery service. I would highly recommend this seller. Many thanks from Ralph.
9 de septiembre de 2026
Respuesta de Fireplace World
Dear customer, Thank you very much for your positive review and kind comments. We are delighted to hear that you are happy with your purchase and the service you received. Thank you for shopping with Fireplace World. Kind regards, Fireplace World.
Respuesta de Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Delivery was prompt with updates along…
Delivery was prompt with updates along the way. Great service and good product.
6 de septiembre de 2026
Respuesta de Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Extremely easy to order and good…
Extremely easy to order and good communication from sender .
Items arrived next day well packaged
Would happily use again .
10 de septiembre de 2026
Respuesta de Fireplace World
Dear customer. Thank you so much for taking the time to write this positive review, we really appreciate it. We are very happy to hear that you are pleased with our service and your purchase once any issues were resolved. Thank you once again for shopping with Fireplace World
Excellent Product very happy
Excellent Product very happy, Fast delivery and good price
13 de septiembre de 2026
Respuesta de Fireplace World
Dear customer, Thank you for the kind review. We are really glad that you are delighted with the order. Thank you for shopping with us. Kind Regards, Fireplace World
Respuesta de Fireplace World
Dear customer. Thank you so much for your positive feedback and review, we really appreciate it. Kind regards, Fireplace World
Original fire lights stopped working…
Original fire lights stopped working just after guarantee ran out. No replacent lights are sold. However, support was understanding and gave discount for new purchase. Time will tell if this one lasts longer.
10 de septiembre de 2026
Respuesta de Fireplace World
Dear customer, Thank you for taking the time to post your review and we are glad to see you were happy with the service provided. Kind regards, Fireplace World
Customer service, Aberdeenshire delivery
Ordered a stove and accessories on a Sunday picked delivery for the Friday thinking that was enough time for it to be shipped and arrive on time (Aberdeenshire Scotland) unfortunately the company did not ship the order until the Thursday, emailed customer service to query this, the reply I got back was rather snippy saying it would be delivered on the Friday ( which turns out to be a downright lie as the postage label clearly says 2 day delivery so it was never going to be delivered on the Friday) I emailed again to say unfortunately it's not going to be delivered until Monday after getting an update from the courier. I was thanked for the update and they were sorry about the courier delay ( there was no courier delay) not even an offer of postage refund. Can't comment on the stove itself as I haven't tried it yet due to the late delivery.
Update. After a number of emails and in the end having to send a picture of there own label the company have accepted there was never going to be next day delivery to Ab postcode and they have refunded the postage costs. I'm sure im not the first this has happened to but hopefully I will be the last and there delivery options will be updated. Added an extra star as it was eventually sorted out.
18 de septiembre de 2026
Opinión espontánea
Respuesta de Fireplace World
Dear customer, We are very sorry that you were disappointed with your experience and apologise for any inconvenience caused. Your feedback is important to us and will help us improve the service we provide. We can see the courier tracking does advise they experienced a delay in their warehouse and our support team has contacted you to advise explain this further.
Kind regards, Fireplace World.
Came on time and very happy with are…
Came on time and very happy with are new fire and surround. Great price and looks lovely
9 de septiembre de 2026
Respuesta de Fireplace World
Dear customer, We really appreciate your lovely review. It is wonderful to hear that you are delighted with your purchase and our customer service. Thank you once again for choosing Fireplace World. Kind regards, Fireplace World.
Disappointed
Still wait for my spare part as fire surround cam locks
received damaged have now sent 3 emails had them
answered but then nothing.
29 de agosto de 2026
Respuesta de Fireplace World
Dear customer, Thank you for your review. We sincerely apologise that your purchase did not arrive in the condition expected. We appreciate how frustrating this must have been. We can see our support team have posted out another set of the fixings and have contacted you today to advise further.
Kind regards, Fireplace World.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.