We had our kitchen refitted very recently by Matt and he went above and beyond to make sure my kitchen was exactly how I wanted it, he was really polite and lovely and made sure I was happy with every... Ver más
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Consulta las opiniones de los clientes
James W, fitted out our bathroom in record time, 2 days working non stop to get it done for us. And what a lovely guy, polite, clean and tidy, happy, and appreciates the local visiting cat ( always a... Ver más
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The tree team were very kind and easy to chat to if questions needed asking, their work was quick and precise regardless of the freezing weather and rainy skys. They worked efficiently as a team and w... Ver más
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Matthew completed a kitchen refit for me. He was polite, professional and diligent in all tasks. I would thoroughly recommend him and his colleagues for an excellent job.
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Información sobre la empresa
Escrito por la empresa
We provide homes and create sustainable communities. The work we do matters because the lives we help matter. Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live. And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
Información de contacto
31 King Street, NR1 1PD, Norwich, Reino Unido
- 0808 168 4555
- hello@flagship-housing.co.uk
- www.flagship-homes.co.uk
4,6
Excelente
616 opiniones
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Repair
I reported an issue with my door and was given an appointment for a carpenter to attend only a few days later. James the carpenter informed me he was on his way and spoke through the issues and what he was going to replace. He went to get the materials and came back and done all the job to a high standard and talked me through what the problem was. Thank you James :-)
8 de junio de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Anna-Marie,
Thank you for the great feedback.
Our operatives are committed to delivering quality work and taking care to complete all work to a high standard.
It’s great to hear that you’re pleased with your repair and the work that James has done, we will be sure to relay your kind feedback.
If you need any further assistance, please feel free to get in touch.
Kind regards,
Sophie
All the trades men worked to a very well. Paul was very professional, polite and worked to a high standard. He always cleaned up at the end of the day. Thanks Paul.
All the trades men worked to a very high standard. Paul fitted my kitchen, he was polite and a very tidy worker. The electrician was equally polite and efficient and his apprentice was a nice young man. I have no complaints and hope the person doing my ceiling is as efficient and lovely as your other professionals. Thank you for my new kitchen.
5 de junio de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Carole,
Thank you for sharing this wonderful feedback about Paul and the team. We are sure they'll be delighted to hear your kind words.
We are really glad to hear the team were polite, tidy and efficient.
Our teams always aim to provide the best service possible and we are glad to hear the team have been leaving such a good impression.
Kind regards,
Sophie
Bathroom to wet room
Just had a bathroom to wet room job done and we are so happy with it. Not only were they efficient and friendly but John was knowledgeable, explained everything as he went and went above and beyond for us. Everything was kept clean and tidy and the finished result is absolutely fabulous!
The only downfall was being let down by both the gas and flooring people which delayed the job and means I'm still waiting for the radiator to go back up.
22 de mayo de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Rachel,
Thank you so much for your lovely feedback.
We’re delighted to hear how happy you are with your new wet room! It’s great to know that John’s knowledge, communication, and extra care made a positive difference, and that the team kept everything clean and tidy throughout the project.
We’re sorry to hear about the delays caused by the gas and flooring contractors, as well as the outstanding radiator installation. While these elements were outside of our direct control, we completely understand how frustrating this must be and appreciate your patience.
Thank you again for your kind words and for choosing us!
Kind regards,
Sophie
James
James was so nice. Very professional, and, worked so hard.
He even worked in the rain at times
I cannot fault his work.
He is a credit to Flagship.
4 de junio de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Mary,
Thank you for your kind words.
We are pleased to hear that James was professional and worked hard to get your job completed.
We will be sure to pass on your lovely feedback.
Kind regards,
Sophie
New window
He was on time.
Did a clean and need job and was very polite.
3 de junio de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Wendy,
Thank you for taking the time to leave a review.
We’re really pleased to hear that our operative was on time, did a clean job and was polite. Your feedback means a lot to us and helps us keep improving the service we provide.
Kind regards,
Sophie
Kiychen fitting
Louus was friendly consciencious and hardworking, finished fitting the kitchen in 2 days.
3 de junio de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Sonia,
Many thanks for the lovely review.
We are delighted to hear Louis was friendly, conscientious and hard working. This feedback goes a long way in helping to support, develop and praise our operatives, we will be sure to pass on your kind words.
Kind regards,
Sophie
New fitted kitchen
A new kitchen has been fitted in my flat this week. I would like to praise the fitter Luke, who was very considerate and worked hard to complete the work with as little disruption as possible. Also the electricians Jamie and Tim, all 3 were very respectful and left my flat as clean and tidy as they found it. Thank you
1 de junio de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Valerie,
Thank you so much for your kind feedback.
Our operatives take pride in their work and recognise the trust our customers place in us when we’re invited into their homes to carry out improvements.
We really appreciate your comments, and Luke, Jamie and Tim will be pleased to hear how happy you are with the work that they carried out.
Kind regards,
Sophie
Great work, great team very polite.
Today I had Johnny and another team member out to fit 3 internal doors, they were very polite & friendly. They worked quickly to get everything done and the tidy up was great by the time they had finished other than the new doors you wouldn't of known they had been here. They were very respectful and made sure my cream stair & landing carpet was covered over and they wore shoe covers too. Very very pleased. Thanks guys.
3 de junio de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Katie,
Thank you for sharing this wonderful feedback about Johnny and the team. We are sure he'll be delighted to hear your kind words.
We are really glad to hear he was respectful, polite, friendly and ensured that your carpet remained protected. Our teams always aim to provide the best service possible and we are glad to hear Johnny has been providing this.
Kind regards,
Sophie
Rory and Harvey visited my property and…
Rory and Harvey visited my property and appeared to be friendly and helpful. Both guys interact with me during their visit and were well manored throughout.
1 de junio de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Michelle,
Thank you for your lovely review.
We’re really pleased to hear you had a good experience. It’s great to know that Rory and Harvey looked after you and helped make the process a positive one. Your feedback means a lot to us – thanks again for taking the time to share it.
Kind regards,
Sophie
Amazing new kitchen2
Really happy with the way the work was carried out.So efficient and ran like clockwork. Rory was amazing both with his neat work and time keeping.Very friendly too.
Travis also was very efficient with the rewiring and putting in extra sockets.
Kitchen looks amazing thankyou
26 de mayo de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Mrs Valerie Ash,
Many thanks for the lovely review!
We are very pleased to hear that you have had such an amazing experience and we were able to complete the works efficiently, neatly, and like clock work.
Our aim is to provide this type of professional and efficient service to all of our customers, and we are very grateful to you for taking the time to provide your feedback.
Kind regards,
Sophie
We had Charlie come to fit a new…
We had Charlie come to fit a new bathroom and toilet. Explained the whole process in detail before starting and kept us informed throughout. Excellent attention to detail and and very respectful. 1st class job and experience
12 de mayo de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Nev,
Thank you for taking the time to share your lovely feedback.
We’re pleased to hear you had such a positive experience with your new bathroom and toilet.
It’s great to know that Charlie was respectful, 1st class, and took the time to explain the upcoming works clearly. He will be pleased to receive your kind words.
Kind regards,
Sophie
Dan and his mate completed a new wet…
Dan and his mate completed a new wet room in just over a day, work very good and clean also respectful.
29 de mayo de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi H.W,
Thank you for your lovely review
We’re really glad to hear you had a good experience with your new wet room. It’s great to know that Dan looked after you and worked in a clean, respectful way.
We will pass your feedback on to Dan and the team.
Kind regards,
Sophie
A big shout out for Dan and his team
A big shout out for Dan and his team, they are outstanding. Did extra mile to help us out and made the whole experience super easy and fast. Finish is A+++++ I love my new bathroom 🙏🌸 many thanks, Kasia
28 de marzo de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Kasia,
Thank you for your kind feedback.
It's great to hear how the team made your experience so easy and fast, and that the workmanship was A+++++. We hope you enjoy your new bathroom and we will be sure to pass on your lovely words to Dan and the team.
Kind regards,
Sophie
I had them come and do my kitchen
I had them come and do my kitchen, what an awesome team, I couldn't fault them at all, from the kitchen fitter (and floor layer and plasterer) Rory was lovely, kind and literally finished in 4 days, JP the electrician was a lovely guy too, full of smiles and dedicated to his work, can't remember all their names? (sorry) the guy who came to paint and decorate was also a nice chatty guy, along with the manager, all lovely approachable guys, I suffer from anxiety and depression, along with other issues, and they were all so respectful towards me, in fact any dealings I've had with flagship have always been great, I've come to a flagship property about 2 years ago from a real bad situation, and I can't believe the help and support I've had so far,
Absolutely 5 stars!! and Thank you
12 de mayo de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Lou lou,
We really appreciate your feedback.
It’s fantastic to hear how much you’re enjoying your kitchen and that you felt comfortable throughout the process. Supporting customers with different needs and keeping things friendly and respectful is important to us.
We will pass on your kind feedback to the team!
Kind regards,
Sophie
Pete and Jamie
Both Pete and Jamie are really lovely people I felt at ease with them both . They worked really hard always had a smile on their faces. Thank you both for a really lovely kitchen.
27 de mayo de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Janet,
Thank you for such a lovely review.
We are so pleased that the quality of work you have received has been so good.
Pete and Jamie will be pleased to know they left such a positive impression.
Kind regards,
Sophie
Charlie is amazing!
Charlie has done an absolutely fantastic job, my bathroom looks amazing!
He's a credit to the company - very friendly and approachable. I felt very comfortable with him in my home and trusted his opinions on how the room should look.
Rory (electrician) was, again very friendly and did a wonderful job. Although I don't know their names, all the others involved did a great job too.
The only downside was that even though I had already had an asbestos check recently in preparation for this job, another was needed in order to check the loft which put a delay on the job being finished sooner.
27 de mayo de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Mrs Clements,
Thank you for taking the time to share your feedback.
We’re really pleased to hear our operatives were friendly and approachable. It’s great to know you felt comfortable with them in your home and trusted their opinions.
Feedback like yours helps us understand what’s working well and what can be improved upon. Your comments mean a lot to us and help us keep improving the service we provide.
Kind regards,
Sophie
Kitchen fit review
Our fitter Wayne was polite, speedy and very professional. The job has been completed quickly and to an excellent standard. All those who came to help were friendly and organised. Thank you so much for the excellent work, great communication and efficient turnaround of a full kitchen change.
27 de mayo de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Victoria,
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear you found us professional and polite. Providing a reliable service and building trust with our customers is important to us, so your recommendation means a lot.
We will ensure that your feedback reaches the Wayne and the team.
Kind regards,
Sophie
Just had a bathroom fitted by Dan and…
Just had a bathroom fitted by Dan and Harvey - I’m extremely happy with the finished bathroom. Dan was very helpful from the first consultation until completion of the works. The electrician was also very helpful- he explained everything he was doing in detail and I had no qualms about leaving them all in the house to do the work while I went to work. They were also very careful with doors being closed etc as I had some very young kittens still being nursed by their mum.
21 de mayo de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Caroline,
Thank you for the 5-star review. We’re really pleased Dan and Harvey helped you feel at ease throughout and delivered such a high standard of work on your bathroom. It’s great to hear you felt supported and the job was handled professionally, we will pass on your kind feedback to the operatives.
Kind regards,
Sophie
Just had a new kitchen,billy was…
Just had a new kitchen,billy was friendly and professional,he always turned up on time and has done a really good job 👍
15 de mayo de 2026
Opinión espontánea
Respuesta de Flagship Group
Hi Michael,
Thank you for taking the time to share your lovely feedback.
We’re really pleased to hear you had such a positive experience with your new kitchen.
It’s great to know our team was friendly, professional, and got on with the job so well.
We will pass on your praise to Billy!
Kind regards,
Sophie
Bathroom fitted by Charlie
I recently had a new bathroom fitted by Charlie & I couldn’t be happier with it. He was thorough, extremely hard working & had great attention to detail. He took the time to speak me through the process before he started which made the whole process clear & easy.
22 de octubre de 2025
Opinión espontánea
Respuesta de Flagship Group
Hi Danica,
Many thanks for the lovely review!
We are pleased to hear that you have had such a great experience and that we were able to offer a clear and easy walk through of the works to be carried out, our aim is to provide this type of service to all of our customers.
We are grateful to you for taking the time to provide your feedback and will pass on your praise to Charlie.
Kind regards,
Sophie
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