I was contacted re the telephone change from analogue to digital . I live in a rural area and we have finally got fibre broadband to our area. I called to get my phone changed over and fibre broadban... Ver más
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Consulta las opiniones de los clientes
The lady I spoke to was extremely polite, patient and knowledgeable, answered my many questions quetly and slowly so that I could understand and also write a few notes as we went along. Excell... Ver más
La empresa ha respondido
I have been a Fleur client for several years now. I have always found them very helpful and they provide an excellent, very reliable broadband connection. I asked for assistance in removing my no lon... Ver más
La empresa ha respondido
Victoria was very helpful, clear and friendly. I would have given a five star but I have to ring you again to make sure a few things are clarified: I ordered a basic new router and the delivery charg... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de servicios de Internet
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Fleur Telecom
Escrito por la empresa
Información de contacto
8 Piries Place, RH12 1EH, Horsham, Reino Unido
- 0333 320 4020
- enquiries@fleurtelecom.co.uk
- www.fleurtelecom.co.uk
Switch to us today!
4,5
Excelente
2 mil opiniones
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Upgrade to full fibre …
I recently upgraded to full fibre from copper starting with fleur and after three visits to the house (old cottage set back from road) we were up and running. New speeds are so much better and two weeks later we finally got our land line ported over which is all working well. A couple of minor glitches along the way but promptly rectified.
I wanted to stay with fleur as they have always been helpful should any problem arise. I intend to stay with them and it's so nice speaking to a human at the end of the line!
Reece was extremely helpful with our landline problem which he fixed.
All the team have been a joy to speak to. A rarity in this day and age.
1 de julio de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
This is my first experience seeking technical support in 7 years
This is my first experience seeking technical help from Fleur. Because of my particular geographic location and the fact that I had experienced a landline failure and then internet issues, meant I was forced to make contact from a layby some distance from my property. Initial email response was poor when I replied as requested. 3 days later technical and sales in that order were outstanding, patient [as I was!] and so excellent that I have extended my contract. I now anticipate further satisfaction following an engineers visit tomorrow! As I have often identified, things do go wrong; it is what happens next which enables us to judge an organisation.
30 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Overall, a good experience
1st operator very short, lacking patience when I was stumbling with answers.
BUT, then I spoke to Matthew Lee, what a charming man. Lots of patience, explaining kindly, and repeatedly if I was stuck. Please don't tell him off for taking a long time...my fault completely. We had some light hearted banter too, but I instigated it. He was very professional and knew his job. Thank you
30 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
very helpful
very helpful and explained the whole process for me to understand all the stages in transferring to digital
30 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Ali solved problem
Ali sorted out my problem today fairly quickly. Unfortunately the problem started last Friday and those I spoke to then were very polite but did not solve the issue which meant i had a worrying weekend. So good marks for Ali
29 de junio de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
I have been a Fleur client for several years and needed assistance
I have been a Fleur client for several years now. I have always found them very helpful and they provide an excellent, very reliable broadband connection.
I asked for assistance in removing my no longer required landline connection, and to adjust my monthly payment on the basis of my much reduced usage. I am long retired and not as quick with tech matters as I would like to be. I could not have asked for a more understanding and obliging team. They guided my through the process and virtually held my hand until we had reached a satisfactory conclusion. Thank you Jane and Jermain.
26 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
The phone was answered pretty quickly.
The phone was answered pretty quickly.
Things were explained clearly.
I was called back at the time arranged.
Overall a good service.
24 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
A Very friendly knowledgeable person
A Very friendly knowledgeable person, very clear and concise .
25 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
The service was very good s was the…
The service was very good s was the young man of the staff who helped me, not sure of his name I think it was Jeremiah?
25 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Clarity of explanation re new package…
Clarity of explanation re new package and implications of landline changes - courteous and helpful staff.
25 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Stan was extremely helpful and…
Stan was extremely helpful and explained everything fully.
25 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Very helpful staff
Very helpful staff. Always polite and provide clear information.
24 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Max made the experience so easy
Max made the experience so easy. Talked me through step by step. Very patient as I am not very technical!
24 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Ali fixed our problem quickly and…
Ali fixed our problem quickly and efficiently and was polite and friendly
24 de junio de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
An easy company to deal with.
I have been with Fleur Telecom for at least 10 years after being rejected by other suppliers due to my countryside location. In that time there have only been a few line problems to my property due to storms.
Today Laura has patiently helped me to arrange an upgrade of my analogue line to a digital/optical replacement - including a new hub - and arranged a cheaper and improved contract for the year ahead.
I am pleased to continue using this small UK telecom company on the basis of their ease of contact and good customer service.
22 de junio de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
A happy customer.
I was concerned about the digital changeover and the rebooting of my router, also my fleur telecom app was not working, kept saying not available. Phoned Fleur telecom and explained these issues, after talking to a couple of their advisors my problems were soon sorted, I cannot fault the Fleur telecom advisors at all and they explained everything to me, I even got a reduction in my monthly bill, well happy, thanks Fleur Telecom.
22 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Excellent Customer Service
I've been with Fleur for over ten years and found their customer service to be excellent, especially on the rare occasions when there has been a technical problem. Phonecalls are answered very quickly.
Reluctantly I've now had to move to another ISP who provides fibre to the home, which Fleur doesn't in my area.
On closing my account I spoke with Matt Turner who was very courteous and helpful.
19 de junio de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
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