I was contacted re the telephone change from analogue to digital . I live in a rural area and we have finally got fibre broadband to our area. I called to get my phone changed over and fibre broadban... Ver más
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Consulta las opiniones de los clientes
I'm giving 5 stars even though I've left Fleur after 7 years of good service. I switched after an offer of full fibre at half the price. My compliment today is to Panna from Fleur customer service. T... Ver más
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The lady I spoke to was extremely polite, patient and knowledgeable, answered my many questions quetly and slowly so that I could understand and also write a few notes as we went along. Excell... Ver más
La empresa ha respondido
Helped and supported through a complicated SOGEA switch process [albeit on the basis of retaining our business]. Max was very responsive. Too much repeated material coming via email though. Also,... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de servicios de Internet
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Fleur Telecom
Escrito por la empresa
Información de contacto
8 Piries Place, RH12 1EH, Horsham, Reino Unido
- 0333 320 4020
- enquiries@fleurtelecom.co.uk
- www.fleurtelecom.co.uk
Switch to us today!
4,5
Excelente
2 mil opiniones
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I have been a Fleur client for several years and needed assistance
I have been a Fleur client for several years now. I have always found them very helpful and they provide an excellent, very reliable broadband connection.
I asked for assistance in removing my no longer required landline connection, and to adjust my monthly payment on the basis of my much reduced usage. I am long retired and not as quick with tech matters as I would like to be. I could not have asked for a more understanding and obliging team. They guided my through the process and virtually held my hand until we had reached a satisfactory conclusion. Thank you Jane and Jermain.
26 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
The phone was answered pretty quickly.
The phone was answered pretty quickly.
Things were explained clearly.
I was called back at the time arranged.
Overall a good service.
24 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
A Very friendly knowledgeable person
A Very friendly knowledgeable person, very clear and concise .
25 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
The service was very good s was the…
The service was very good s was the young man of the staff who helped me, not sure of his name I think it was Jeremiah?
25 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Clarity of explanation re new package…
Clarity of explanation re new package and implications of landline changes - courteous and helpful staff.
25 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Stan was extremely helpful and…
Stan was extremely helpful and explained everything fully.
25 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Very helpful staff
Very helpful staff. Always polite and provide clear information.
24 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Max made the experience so easy
Max made the experience so easy. Talked me through step by step. Very patient as I am not very technical!
24 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Ali fixed our problem quickly and…
Ali fixed our problem quickly and efficiently and was polite and friendly
24 de junio de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
An easy company to deal with.
I have been with Fleur Telecom for at least 10 years after being rejected by other suppliers due to my countryside location. In that time there have only been a few line problems to my property due to storms.
Today Laura has patiently helped me to arrange an upgrade of my analogue line to a digital/optical replacement - including a new hub - and arranged a cheaper and improved contract for the year ahead.
I am pleased to continue using this small UK telecom company on the basis of their ease of contact and good customer service.
22 de junio de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
A happy customer.
I was concerned about the digital changeover and the rebooting of my router, also my fleur telecom app was not working, kept saying not available. Phoned Fleur telecom and explained these issues, after talking to a couple of their advisors my problems were soon sorted, I cannot fault the Fleur telecom advisors at all and they explained everything to me, I even got a reduction in my monthly bill, well happy, thanks Fleur Telecom.
22 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Excellent Customer Service
I've been with Fleur for over ten years and found their customer service to be excellent, especially on the rare occasions when there has been a technical problem. Phonecalls are answered very quickly.
Reluctantly I've now had to move to another ISP who provides fibre to the home, which Fleur doesn't in my area.
On closing my account I spoke with Matt Turner who was very courteous and helpful.
19 de junio de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Excellent service from Matthew who was…
Excellent service from Matthew who was very helpful and patient !
Heather
19 de junio de 2026
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Like
Like, reduced price. Faster broadband.
Dislike. Techno babble.
Connection was poor, kept cutting out.
Chap did his best.
19 de junio de 2026
Respuesta de Fleur Telecom
Hello,
Thank you for your review. We are glad you were happy with the price and the broadband speed and we appreciate your kind words about our team member.
We are sorry that the phone connection was unreliable. We appreciate your feedback regarding the technical explanations and we will take your feedback on board and work on communicating more clearly and simply in future.
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Clear and concise explanation and…
Clear and concise explanation and instructions. Extreme polite at the help desk.
17 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Talking to a uk service provider
Talking to a uk service provider, with uk staff. Ruth explained everythig well and answered all my questions, so i could understand easily.
17 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Upgrading to digital
Spoke to 2 Fleur representatives who both gave me clear information regarding moving to digital. Both were pleasant and friendly and listened to my queries. In general a good service.
17 de junio de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
renewal of landline rental
I spoke with Lily this morning to find out why I hadn't received the usual renewal letter regarding my landline. After much explanation I was updated with the current situation as to the upgrade to fiber. Lily was most helpful and once again found it easy to communicate with someone in a UK based company who I could understand.
17 de junio de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
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