I was contacted re the telephone change from analogue to digital . I live in a rural area and we have finally got fibre broadband to our area. I called to get my phone changed over and fibre broadban... Ver más
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Consulta las opiniones de los clientes
I'm giving 5 stars even though I've left Fleur after 7 years of good service. I switched after an offer of full fibre at half the price. My compliment today is to Panna from Fleur customer service. T... Ver más
La empresa ha respondido
A short technical delay but worth it in the end as advice sought and actioned. Celine was most proffessional and I appreciated the LiveChat service provided.Thank you
The lady I spoke to was extremely polite, patient and knowledgeable, answered my many questions quetly and slowly so that I could understand and also write a few notes as we went along. Excell... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de servicios de Internet
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Fleur Telecom
Escrito por la empresa
Información de contacto
8 Piries Place, RH12 1EH, Horsham, Reino Unido
- 0333 320 4020
- enquiries@fleurtelecom.co.uk
- www.fleurtelecom.co.uk
Switch to us today!
4,5
Excelente
2 mil opiniones
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Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
I,ve had a few problems with my new…
I,ve had a few problems with my new upgrade but the service I received from Ali was very thorough and professional, and guided me through step by step to resolve the problems. Great service.
15 de mayo de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Sarah, very patient lady.
Spoke to Sarah this afternoon. She managed to resolve a long standing issue with my landline. It involved changing cables and resetting the router. I’m no youngster and she was extremely patient with me. Hooray for Sarah.
14 de mayo de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Fantastic help from Lilly who sorted my…
Fantastic help from Lilly who sorted my problem out very efficiently and in a very friendly way.
14 de mayo de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Honesty the Best Way to Keep Your Customers.
I was speaking to a gentleman called Grant in cancellation Department today. Yes I was going to cancel my account. Certainly not for anything Fleur fell short on, but was swayed by certain deal with another company. On speaking to Grant today. I ended the call promising to return to him later. I rang the company I was going to switch too, armed with a better understanding of what certain deals meant. Grant’s knowledge and professionalism and honesty was spot on. Led me to asking the right questions. So I cancelled the said agreement with the alternative company, not because their deal was untrue, but the fact that the rep led me to believe something different, about cancellation fees. I made the return call to Grant and ended with a better deal. The switch was going to take place on 15th May 2026. Grant took the time with me, was patient and courteous and totally valued me as a customer and I am so appreciative that he did.
13 de mayo de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Laura explained everything clearly…
Laura explained everything clearly regarding price and installation procedure easy to follow and understand no problem.
7 de mayo de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Clear information
Clear information. Issue of problem with App resolved. Very professional advisor.y
1 de mayo de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
We have had a grass trimmer in the area…
We have had a grass trimmer in the area and sadly has cut through the whole BT cable which has been on the ground for a long time. George was very helpful and got in touch with open reach straight away.
We've yet to see how long it takes to fix.
Many thanks.
6 de mayo de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Answered the phone quickly and great…
Answered the phone quickly and great service from George nice to talk to a UK service centre
5 de mayo de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Not at all pushy
Not at all pushy. Very helpful . Calm and professional.
1 de mayo de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Representative explained everything…
Representative explained everything very clearly and I fully understood the contract terms and conditions which I found reasonable and acceptable.
30 de abril de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Telephone correction of loss of landline by Maria.
Reference to telephone conversation with Maria from Fleur Telecom. My landline problems were corrected by Maria, and the telephone connections were reinstated whilst online. An excellent service and thank you Maria for your timely help.
28 de abril de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
I had a line problem on my phone I…
I had a line problem on my phone I counted fleur telecom and spoke to scot and explained the fault to him an within 24 hrs the fault got fixed the overall service was very good
24 de abril de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Well handled call & questions answered
27 de abril de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
I was trying to unsuccessfully to…
I was trying to unsuccessfully to download the new Fleur app.
Panna tried very hard to help me but the problem at this stage wasn’t resolved through no fault of hers.
Panna spoke very clearly and was very patient,calm and efficient.I just wish that everyone in call centres were as clear and pleasant as she was.
24 de abril de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Fleur Telecom Customer Service
Your staff member, Vivan (hope my spelling is correct), was responsive, informative, patient, attentive and pleasant. He is a great representative of your company.
We have been happy with the overall service, but much pleased to have and take Vivan's advice in updating/upgrading our contract. Tom, Ayrshire.
23 de abril de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Laura was clear and concise, a pleasure to deal with.
Laura was clear and concise. A pla
20 de abril de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Very helpful knowledgeable call handler…
Very helpful knowledgeable call handler - quick and extremely efficient and friendly.
One draw back is the time spent getting through on the telephone - 10 minutes+
20 de abril de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
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