I was contacted re the telephone change from analogue to digital . I live in a rural area and we have finally got fibre broadband to our area. I called to get my phone changed over and fibre broadban... Ver más
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Consulta las opiniones de los clientes
I'm giving 5 stars even though I've left Fleur after 7 years of good service. I switched after an offer of full fibre at half the price. My compliment today is to Panna from Fleur customer service. T... Ver más
La empresa ha respondido
A short technical delay but worth it in the end as advice sought and actioned. Celine was most proffessional and I appreciated the LiveChat service provided.Thank you
La empresa ha respondido
The lady I spoke to was extremely polite, patient and knowledgeable, answered my many questions quetly and slowly so that I could understand and also write a few notes as we went along. Excell... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de servicios de Internet
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Fleur Telecom
Escrito por la empresa
Información de contacto
8 Piries Place, RH12 1EH, Horsham, Reino Unido
- 0333 320 4020
- enquiries@fleurtelecom.co.uk
- www.fleurtelecom.co.uk
Switch to us today!
4,5
Excelente
2 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 95% de las opiniones negativas
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Very helpful knowledgeable call handler…
Very helpful knowledgeable call handler - quick and extremely efficient and friendly.
One draw back is the time spent getting through on the telephone - 10 minutes+
20 de abril de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
An efficient and friendly setup.
The operators I dealt with Graham and Ali were helpful and patient when I lost both phone and Internet connections. On the first call they were able to ascertain that the fault was outwith my property and they liaised with Openreach who reported a full repair 36 hours later. I rarely have to deal with Fleur but they are always courteous and helpful.
16 de abril de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Excellent support
Your staff member was very helpful and the information she provided was clear and concise
16 de abril de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
A delightful conversation
Have always found my requests for help usually technical very satisfactory and pleasant (surprisingly). On this occasion several problems were sorted very competently by Maria H in a very relaxed and friendly conversation. Her own work systems were apparently not cooperating but she seemed unfazed by the hitches. So again very pleased and if I wasn’t a repressed Brit might say it was a delightful experience.
14 de abril de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
AJ was so helpful and despite my being…
AJ was so helpful and despite my being a simpleton on tech issues he didn’t talk down to me.
13 de abril de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Helpful service
I have been with Fleur for many years and have always found them easy to deal with particularly as they are UK based. As we live in a rural location the network we receive is not great but they have always done their best to ensure we remain connected. I have neighbours who are with different providers who have had great difficulty getting an Openreach engineer to visit and resolve a problem. I have never experienced this problem with Fleur. With our most recent problem I can't speak highly enough about Sarah who was most helpful on a number of occasions and clearly her in-depth knowledge of the broadband systems was able to get our problem resolved. It really felt as if I was dealing with a helpful person rather than a call centre just logging a problem.
2 de abril de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Friendly helpful service and great…
Friendly helpful service and great price when taking out contract
9 de abril de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
THE SERVICE PROVIDED BY HOME TELECOM…
THE SERVICE PROVIDED BY PANNA AT HOME TELECOM AND YOURSELVES WAS EXCELLENT. THEY RESOLVED MY PROBLEM IN 6 DAYS WITHOUT ANY HASSLE.
9 de abril de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Sam was very clear on advising me what…
Sam was very clear and understanding on advising me what to do with my new contract he is a credit to your company.
Well done Sam.
7 de abril de 2026
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Sarah was extremely helpful
Sarah was extremely helpful, she did everything she could to help me, and was very pleasant and patient.
She was able to help me get mobile internet on my laptop through my mobile phone contract while my Fleur internet is down.
I am delighted and very grateful to Sarah.
7 de abril de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Thank you for your review! We are so pleased we could help! Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
The young man who answered my call was…
The young man who answered my call was very informative.kind and patient..
30 de marzo de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Explained my options and didnt keep…
Explained my options and didnt keep pushing for me to add extras on to the package
27 de marzo de 2026
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
George was great and sorted my issue so…
George was great and sorted my issue so fast! Thanks George
27 de marzo de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
excellent staff
Two excellent staff who answered questions and gave good explanations
27 de marzo de 2026
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Polite and thorough young lady talked…
Polite and thorough young lady talked me through the proposal.
Seems like a fair deal, hopefully to prove successful.
Saving me money and removing nuisance phone calls.
25 de marzo de 2026
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Only problem here is the extremely…
Only problem here is the extremely long wait for a call to be answered. However speaking to Laura ultimately I can say she was extremely helpful and listened intently to what I had to say. Hopefully all will go according to plan.
23 de marzo de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Good, eventually
When I was put to the right person, 2 others had tp pass me on, all went well.
18 de marzo de 2026
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Excellent service from Khimalli in…
Excellent service from Khimalli in sorting my router connection. Many thanks
13 de marzo de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
Trying to sort our new digital router…
Trying to sort our new digital router couldn't get my sky recordings so flour spoke to a young lady called Maria H she helped sort it then went through the whole set nice and slow and clear thankyou
11 de marzo de 2026
Opinión espontánea
Respuesta de Fleur Telecom
Hello,
Thank you for your review! We are so pleased we could help!
Don’t forget, if you recommend a friend to switch to Fleur Telecom, both you and your friend can get one month free! Visit www.fleurtelecom.co.uk/recommend-a-friend-2 for full info.
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