Fleur Telecom Opiniones 

Clear communication and able to understand.

Wow, I just got service back on the third day without even speaking to them. Not through lack of trying on my part. I just got a vague message about regional problems, pressed the button, and waited till the line went dead to speak to a human or even leave a message.
I've used this company for years because I'm over a mile from the green box, and they have been a good intermediary with the network. If they can't be contacted what's the point? The app is no answer if there is no broadband.
If you are going to use a recorded message, be as specific as possible. What region? I'm calling from a mobile, so how do you know where I am or whether I am calling from where the phone is? And how about a timescale for fixing the problem. Maybe invite me to type in the landline number I'm calling about. What is the point of being with Fleur, if it's just a matter of wait until it starts working again. I suspect Fleur have had no involvement in solving the problem at all.

I do live in a rural area where line problems are more frequent. I thought Fleur would be the intermediary standing up for me. I'm not sure they even know I had a problem.

Kept it civil and friendly

Everything fine except I waited 10mins to speak to someone.

I got satisfaction from Will on the chat line , he gave me the number of the department I needed to sort my problem

When I eventually established a connection, my query was dealt with satisfactorily, but to be kept on hold for 32 minutes 29 seconds is not very good. It would appear that you do not have sufficient staff

We had to have a new router came today. Few problems re connecting.Phoned Fleur spoke to Sara who talked me through the procedure all sorted so very grateful for her patience. Excellent service she made it very easy for this Oap.

Without my permission change contract. Change prices. When I contact with them and ask when contract is due, they never said to me. If Internet not working they not found the problems.

Sarah was extremely helpful and proactive when dealing with my problems. After at least 3 lengthy calls to others on the tech team that failed to resolve my issues it was a treat to to find someone that understood my previous frustrations.

After an eternity trying to solve an ongoing phone and internet problem, got through to Sarah at Fleur in 2nd line tech. support. Totally brilliant service. Was able to talk this technophobe through the minefield of routers etc. clearly and concisely. Took the time and effort not only to test the system, but also explain clearly the whys and wheres that go with it. If, like me, you call Fleur 1st line tech support and "re-starting the router" does not work, please ask for 2nd line-if you get Sarah, you will be a long way towards getting your issue fixed. 100% pleased-this lady deserves a big thank you from me (and certainly a pay rise from Fleur!!) hence the review. Great service.

Without Richard's help I wouldn't have my new router up and running. He was very patient as I was clearly useless about what to do

Laura was very helpful, patient with my slight deafness and absent mindedness, explained evrything, and was happy for myself and Sally to discuss issues together if necessary. Thank you Laura and thank you Fleur telecom. Steve Mann

I’ve been with you a long time and had no problems
Thank you

Sarah, the customer service person, was very helpful and sorted out my problem brilliantly. Great job 👏🏼

Over a month without Internet and lack of communication if I didn't keep ringing up I would still be waiting to hear what was happening...also still waiting on new router ..paid postage expected it to have arrived by now

Germain and, previously, Lily, made every effort to achieve good call quality, and then explained my options clearly.

They took two payments from me this month and when I queried it, they said it’s because they didn’t take one in December which is untrue - I politely emailed them back but no answer - really bad customer service and can’t get an answer on the phone either!
Update 2 February- I have had two emails now telling me that they took two payments because I didn’t pay in December - also saying that they noticed I have cancelled my direct debit. As I have already explained, I switched bank - my recent payments are as follows:£28 paid 8 Oct 7 Nov 8 Dec all from my old bank. 5 Jan 23 Jan both from my new bank - no gaps and there is still a live direct debit with my new bank-obviously 🙄 the answers and correspondence to my query seem to be AI generated - they are literally not reading what I am telling them - have put it on here in the hope that an actual person will read it - the time I have spent on this is ridiculous! I’ve been with Fleur for years and years, this is appalling customer service.

Explained everything simply and it was easy to understand the process of upgrading to full fibre broadband. Laura was very helpful.