Floorscan Acoustics Ltd Opiniones 

140
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Terrible customer service. Unclear returns process. Wouldn’t accept a return a few days late. Lack of after sale support

Valorada con 5 estrellas sobre 5

I’d been messed around by another supplier who claimed they had this product in stock but in actual fact found out they didn’t, only one week after I had ordered. This left me in a desperate situation... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We contacted Floorscan to look at the possibility of improving the sound proofing the walls in our apartment. We have lift shaft and motor room next to our apartment. Chris Trafford from Floorscan... Ver más

Valorada con 5 estrellas sobre 5

An enthusiastic team from whom I received prompt, no obligation advice on my noise issues. Upon providing me with options I instructed works to be carried out on my property with outstanding results.... Ver más

Información sobre la empresa

  1. Asesor acústico
  2. Tienda de materiales para la construcción
  3. Tienda de materiales aislantes
  4. Proveedor de material aislante

Escrito por la empresa

Floorscan provide the one stop shop for all your soundproofing needs.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

140 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(140)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

As good as it gets

Great website, informative and friendly on the phone. Couldn't ask for more, a very well run company.

10 de marzo de 2023
Logotipo de Floorscan Acoustics Ltd

Respuesta de Floorscan Acoustics Ltd

Thank you Paul, for the review. We're always happy to hear when our customers have had a great experience with our company.

Valorada con 3 estrellas sobre 5

Mixed review

Good service from ordering to deliver
Quality of flooring not the best. Not all uniform in sizes

15 de marzo de 2023
Logotipo de Floorscan Acoustics Ltd

Respuesta de Floorscan Acoustics Ltd

Hi Alex,

Glad to hear you were happy with our service and delivery got to you in good time.

In terms of your reveiw on our Hush Panel 28's Quality, I can assure you these are checked thoroughly before being sent out in good condition and can only apologise if you're unhappy with the product.

If you could email me (reiley@floorscan.co.uk) with pictures of the product in question to determine why sizes were not unifrom we'd be happy to remedy the situation and replace faulty panels.

Feel free to call on 0151 808 1415.

Kind Regards,

Reiley.

Valorada con 5 estrellas sobre 5

In stock! And Next day delivery

I’d been messed around by another supplier who claimed they had this product in stock but in actual fact found out they didn’t, only one week after I had ordered. This left me in a desperate situation. Floorscan had this product in stock as advertised and delivered to me next day as promised, with 2 hour slot provided by delivery company. Would highly recommend for transparent transaction and delivery as promised. Thank you

30 de enero de 2023
Logotipo de Floorscan Acoustics Ltd

Respuesta de Floorscan Acoustics Ltd

Thank you Holly!
I'm glad that we were able to help you after that awful experience with other suppliers.

Valorada con 5 estrellas sobre 5

Firstly I thank you to Simon who given…

Firstly I thank you to Simon who given his expert advise and we overcome the problem of sound testing and most importantly all the materials were supplied by Riley it was great service from start to end one of best company to deal with ref to buying any kind of acoustics materials
Thank so much for help .

15 de enero de 2023
Valorada con 5 estrellas sobre 5

Great company great products

Great company great products fantastic advice and expertise along with aftercare. The guys at floors can have been a huge help and the wall soundproofing I fitted with their advice is doing a great job against a noise issue that was making me ill.

8 de enero de 2023
Valorada con 5 estrellas sobre 5

Great

Great, quick, responsive service. Excellent products.

25 de noviembre de 2022
Logotipo de Floorscan Acoustics Ltd

Respuesta de Floorscan Acoustics Ltd

Thanks Tom. Glad we could help

Valorada con 1 estrellas sobre 5

Boards Arrived Damaged, Company didn't care

The boards arrived damaged over half had the tongue and groove sections broken and chipped off. Reported to the company as they aren't cheap items and got a shrug of the shoulders response. They were clearly damaged in transit so I would have thought a token gesture of refunding the large carriage cost would have been the minimum offered, but nothing. I am now having to make do and mend something that I paid full retail for. If I wanted the equivalent of second hand boards, I would have bought second hand boards.

3 de noviembre de 2022
Logotipo de Floorscan Acoustics Ltd

Respuesta de Floorscan Acoustics Ltd

Hi Alex, our apologies for any inconvenience this may have caused.

As discussed in our email, to which unfortunately didn't receive a response, we do care and always strive to create a great service.

These boards are inspected thoroughly before being sent in good condition, usually arriving in 2 working days. Due to chipboard's brittle nature in rare cases like yours we can see some chipped edges have occurred when travelling nationwide across a pallet network.

Any damaged stock deemed unfit we do recommend refusing delivery for a replacement order to be shipped express once received.

If you would like to make contact with us via call (0151 808 1416) or email: reiley@floorscan.co.uk we would be happy to help remedy any unsatisfied service.

Kind Regards,

Reiley.

Valorada con 5 estrellas sobre 5

Very positive Experience

Ordered sound proofing M20 sheets and acoustic plasterboard to soundproof adjoining wall. Arrived next day as advertised. Had to collect a few more. Staff member very friendly and very helpful.

7 de octubre de 2022
Valorada con 2 estrellas sobre 5

Would have been pretty helpful to know…

Would have been pretty helpful to know you only do kerbside delivery rather than to the door.Would have gone elsewhere had I known

22 de septiembre de 2022
Logotipo de Floorscan Acoustics Ltd

Respuesta de Floorscan Acoustics Ltd

Apologies that you may have missed our communication on kerbside deliveries. We do send out an animated video with each order to try and give our customers the quickest and easiest to digest information on how they will receive your delivery. In our industry and across construction supply the vast majority of materials are delivered kerbside.

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