Grosvenor Mobility Opiniones 

1958
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The excellent service started as soon as I phoned. The measuring was carried out promptly. Mark was efficient, set up a demonstration chair and discussed materials. The chairs were delivered within th... Ver más

Valorada con 5 estrellas sobre 5

What began as a fact finding mission became a journey, the people on the end of the phone were so patient in orsnising the appointment, then Kevin came to see us ..twice ..and he listened, was so pati... Ver más

Valorada con 5 estrellas sobre 5

Not knowing where to start, and being online forever, Grosvenor called me and sent Chris to see me. He was here a long time and not pressuring me at all so I felt in control of my decision to buy. N... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Extremely helpful, advising on all different aspects that would help, had no pressure on making a purchase. Couldn't have asked for a better service. Appreciate and ever so grateful for the help by Ca... Ver más

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad

Información proporcionada por diversas fuentes externas

Grosvenor Mobility provide a wide range of riser recliner chairs and adjustable beds: hand-crafted in the UK, 5-year warranty, free home demonstration, VAT exempt, 100% Customer Satisfaction. Because "Everyone Deserves Comfort"


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 95% de las opiniones negativas

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4,7

Todas las opiniones

(1958)

363 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

We had an excellent experience with our…

We had an excellent experience with our sales person Chris Brown, Grosvenor Mobility when arranging a new bed for my mum. He was professional and showed genuine empathy and listened carefully to mum's needs. He explained all the options clearly.

31 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Hi Jeanette, thanks very much for sharing your feedback. Finding the right bed for a family member takes patience and understanding, so we’re delighted Chris took the time to truly listen to your mum’s needs and talk through every option clearly. I'll make sure he gets your kind words—it’ll mean a lot to him. We hope the bed brings your mum fantastic comfort and support.

Valorada con 4 estrellas sobre 5

Great service

I’m would recommend Grosvenor Mobility. We bought two Riser recliners from them. The demonstrator was very good and explained everything very well. I thought the initial price quoted was very excessive. They did have a two for one offer on and then we managed to get the total price for the two chairs down to what I had expected. The time from placing the order to receiving the chairs was what they promised and the delivery men were clean and polite and did a great job removing the old chairs and all the rubbish before demonstrating the new chairs. I thought it was great service.

1 de septiembre de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Hi Steve, thank you for taking the time to write such a detailed review! It’s great to hear the process was straightforward from the demo to delivery, and that the team took good care of the old chairs and tidy-up. We hope you both love the new recliners!

Valorada con 1 estrellas sobre 5

Was not told what chair I was actually…

Was not told what chair I was actually purchasing i said my spend limit was £2000. At which point the rep
rang.the office and said they could supply one £1295 there.was a half price sale on at the time so i thought.it was a bargain . Couple of days later I rang.the cthe company to ask what chair I had purchased and for photo.of same. This chair caused me more health problems
As what I'd asked for was not what I got.
Expected to be shown what i.was purchasing beforehand. Though this was a trusted company . I actually had to get rid of the chair thereby losing £1500 . Not a very professional experience from a company who advertise your comfort is our.priority.this was early 2026 do not now have exac5 dare as all correspondence binned in digust

10 de febrero de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for sharing your feedback. We are sorry to hear that you remain dissatisfied. As you are aware, the matter was reviewed in full by The Furniture Ombudsman, who reached a final decision in our favour, and the case has now been closed. Whilst we appreciate this may not have been the outcome you were hoping for, we respect The Ombudsman’s findings.

Valorada con 5 estrellas sobre 5

Help every step of the way.

From start to finish Darrel demonstrated to me the use of a bed that is made to measure from Grosvenor
As I have trouble moving my legs and I had to employ Carers to help me to get into bed and out of bed all the time,until Darrel explained to me that my bed was way way too high for me and the mattress was far too soft for me. So with a Grosvenor bed it’s hopefully going to be a perfect fit as I am waiting for it being made to measure for me. Oh I’m so excited and looking forward to being in my new bed.Hopefully I will be able to tell you all about my first night in my new bed.
But you can’t go past Grosvenor beds and chairs for they are simply the best for me and I have thought about a new chair but this time a made to measure chair with Darrel Parker helping me every step of the way.

31 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you so much for the 5-star review! Getting the right height and mattress firmness makes all the difference for independence and mobility, so we’re thrilled Darrel was able to pinpoint exactly what was needed. I’ll be sure to pass your lovely compliments on to him, and we hope it brings you wonderful comfort and independence. We look forward to hearing how you get on!

Valorada con 5 estrellas sobre 5

Quick response to initial enquiry

Quick response to initial enquiry, friendly service, speedy delivery.

1 de septiembre de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Hi Richard, thank you for your 5 star review! It's great to hear you had a prompt, friendly experience from your first enquiry right through to delivery.

Valorada con 5 estrellas sobre 5

Buying recliner chairs …

The gentlemen who came to us today Chris Brown was very friendly, and helpful , he demonstrated everything for us and we were very pleased with his help.
I would highly recommend this person and this company to my friends and family.
Thank you

31 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for the review and the recommendation. We are delighted to hear that Chris provided such a friendly, helpful, and thorough demonstration for you. We’ll be sure to pass along your praise to him. Thank you for choosing Grosvenor Mobility!

Valorada con 5 estrellas sobre 5

New chair from Grosvener Mobility.

A man called Chris Brown from Grosvenor mobility came to my Mums house recently to demonstrate a new chair for her. He was very friendly, kind and took into account all her needs to make the new chair comfortable for her. She was put at ease and after a couple of hours of sorting things out she ordered a new chair! We would definitely recommend this company for anybody wanting to purchase a chair or furniture.

29 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Hi Jo, We’re delighted to have had the opportunity to assist your mum! It's lovely to hear that Chris was so friendly, kind, and patient with your mum, making sure all of her comfort needs were met and putting her completely at ease. We’ll be sure to pass your lovely feedback on to Chris—he’ll be thrilled. We hope your mum thoroughly enjoys her new chair once it arrives, and thank you both for the high recommendation!

Valorada con 5 estrellas sobre 5

Tailored for Me

Decided it was time for a new riser recliner chair so contacted Grovenor for further information. Chris Brown visited us from the company with his demonstration chair. After demonstration and discussing my needs i was able to place an order . Chris was very pleasant and helpful and ensuring my needs where met. Looking forward to receiving it.

28 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for choosing Grosvenor Mobility! We pride ourselves on offering tailored, pressure-free advice, and we are delighted that Chris provided a helpful and comprehensive demonstration for you. We'll make sure he sees your lovely feedback, and we hope you love your new recliner once it arrives!

Valorada con 5 estrellas sobre 5

Product and delivery excellent

Product and delivery excellent. Simon and Nathan were very helpful and charming. Nothing was too much trouble for them.
Highly recommended

28 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

We’re so grateful for your kind review and recommendation. We’re delighted that both the product and delivery hit the mark, and that Simon and Nathan took such great care of you. We truly appreciate your high recommendation!

Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic guy , Cameron was so helpful and very informative. Felt at ease chatting to us all. No hard sell. Very happy experience

28 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you so much for sharing your positive experience with us! We are delighted to hear that Cameron made everyone feel completely at ease with his helpful, informative approach. Offering a relaxed, pressure-free visit is always our priority. We’ll be sure to pass along your lovely comments to Cameron!

Valorada con 5 estrellas sobre 5

Wonderful experience

Steve who came out and did the demo was really wonderful, he was very understanding and helpful, the bed was wonderful, really helps with the back and circulation

28 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for your 5 star review. We are delighted to hear that Steve provided an understanding and helpful demonstration, and that you were able to experience how well the bed supports circulation and back relief. We truly appreciate your feedback and kind words.

Valorada con 5 estrellas sobre 5

From the demonstration by Mark to the…

From the demonstration by Mark to the excellent and earlier than expected delivery by Simon and Brooklyn we are very impressed with Grosvenor Mobility. The quality of our chairs is outstanding

26 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for taking the time to leave such a positive review of Grosvenor Mobility. We are delighted to hear that you had a seamless experience with Mark during your home demonstration and with Simon and Brooklyn on delivery. We take great pride in the quality of our products, and we hope you enjoy your new chairs for many years to come.

Valorada con 5 estrellas sobre 5

We were very impressed firstly at the prompt service to the whole experience.

We were very impressed firstly at the courtesy of Darrel and also at his knowledge and understanding of my needs. He knew everything I required to help assist me in making my life more comfortable and hopefully to ease my everyday struggles with my mobility. The whole experience was easy and enjoyable, he made me feel very at ease and it was about my needs and not just a sales pitch. Customer care was impeccable. The lady we spoke to on the telephone booking the appointment was very helpful and efficient and also the lady who followed up to make sure our needs had been met. Grosvenor staff it has been a pleasure dealing with you .

24 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you so much for taking the time to share such a lovely and detailed review. We’re thrilled to hear that Darrel and our customer care team provided such attentive, pressure-free support tailored to your mobility needs. We sincerely hope your new product brings you lasting comfort and ease every single day!

Valorada con 5 estrellas sobre 5

Cameron was excellent

Cameron was excellent. He took time to patiently show the product to my mum and made her feel very at ease despite her not being well today. He also took time to reach the best possible deal for mum by working with his colleagues at Grosvenor Mobility.

26 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for your kind review! We’re so pleased to hear that Cameron provided such patient, supportive service for your mum. We'll be sure to pass along your lovely comments to Cameron and the team—he’ll be thrilled to know he made a positive difference. Wishing your mum all the very best and a speedy recovery, and we hope she enjoys her new product!

Valorada con 5 estrellas sobre 5

From the moment I contacted Grosvenor…

From the moment I contacted Grosvenor Mobility I was treated with the utmost courtesy. Alex who demonstrated the product in my home and the two delivery drivers who set up my purchase and explained everything were all very helpful and knowledgeable. I am extremely happy with my recliner and would not hesitate to recommend your company.

24 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you so much for the wonderful feedback! We’re delighted to hear you had such a positive experience from your very first contact with us. We’ll be sure to pass along your kind words to Alex and the delivery team—they’ll be thrilled to know their help made a great impression. We hope you get many years of comfort from your new recliner!

Valorada con 5 estrellas sobre 5

Del livery very efficient

Delivery very efficient. Team put bed together very quickly. Very polite and helpful.

24 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for your review! We're glad to hear our delivery and assembly team were efficient, polite, and helpful. Enjoy your new bed!

Valorada con 5 estrellas sobre 5

Amazing Service from This Company

We recently purchased a bed for my mother from the company. Amazing service rendered by Mr Chris Brown who really helped us. He assisted us in choosing the right product and ensured that we get the best deal.

31 de julio de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for taking the time to share your feedback! We're delighted that Chris provided amazing service and helped you choose the perfect bed for your mother. We will make sure he receives your praise. Thank you for choosing us!

Valorada con 5 estrellas sobre 5

The staff that came were very polite…

The staff that came were very polite clean and tidy. Very quick and knew their stuff. We were told a delivery of 4-6 weeks and they came just over 4 so we were delighted with everything from start to finish. Very pleased with our chairs. Would definitely recommend your company Thank you

21 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Hi Jane, thank you for another glowing review! We are so happy to hear our delivery team we're helpful and efficient. Thank you for your recommendation, if you need anything from us in the future, don't hesitate to contact us.

Valorada con 5 estrellas sobre 5

Service fantastic..men very helpful…

Service fantastic..men very helpful ..really happy with all what we were shown

19 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for your lovely 5 star review! We're delighted you experienced great service. If you need any assistance in the future, please don't hesitate to contact us.

Valorada con 5 estrellas sobre 5

From streart finnish I was happy .

From start finnish I was happy with there service, staff and delivery very good.

17 de agosto de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you so much for your 5-star review! We're thrilled that you were happy with our staff, service, and delivery from beginning to end. We truly appreciate you taking the time to share your review!

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