Grosvenor Mobility Opiniones 

1959
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

On delivery day technicians AJ/AW arrived on time, dismantled our old bed and assembled our new bed swiftly. They removed our old bed and packaging of new one. They also gave a demonstration of our n... Ver más

Valorada con 5 estrellas sobre 5

The excellent service started as soon as I phoned. The measuring was carried out promptly. Mark was efficient, set up a demonstration chair and discussed materials. The chairs were delivered within th... Ver más

Valorada con 5 estrellas sobre 5

What began as a fact finding mission became a journey, the people on the end of the phone were so patient in orsnising the appointment, then Kevin came to see us ..twice ..and he listened, was so pati... Ver más

Valorada con 5 estrellas sobre 5

Not knowing where to start, and being online forever, Grosvenor called me and sent Chris to see me. He was here a long time and not pressuring me at all so I felt in control of my decision to buy. N... Ver más

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Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad

Información proporcionada por diversas fuentes externas

Grosvenor Mobility provide a wide range of riser recliner chairs and adjustable beds: hand-crafted in the UK, 5-year warranty, free home demonstration, VAT exempt, 100% Customer Satisfaction. Because "Everyone Deserves Comfort"


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 95% de las opiniones negativas

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4,7

Todas las opiniones

(1959)

364 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

After researching adjustable beds we contacted Grosvenor Mobility and the professionalism from first contact to delivery we could not fault anything.
Alex arrived at our property and demonstrated the bed, and took time to discuss any issues we were concerned about. Nothing was too much trouble.
The delivery went smoothly, and the two guys made sure we were happy with the bed and explained how to operate the electric controls.
We have had follow up telephone calls asking if we're happy and offering further help with any problems we may be experiencing.

4 de junio de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

It is great to know that after looking into adjustable beds, you had such a positive experience with our team. We're delighted that you are happy with your adjustable bed and that Alex and our delivery team took such good care of you. If you need us in the future, please don't hesitate to contact us.

Valorada con 5 estrellas sobre 5

Grosvenor Beds for mobility

I sent request 1 night and just after 9am received a phone call arranging for an appointment that afternoon. Steven came and gave a great demonstration as well as information. We decided to go ahead and he found that there was a bed already made and in stock at a good price which fitted what we wanted. He told us that delivery would be 7/14 days. In fact it arrived in 5 days. Kyle and James did a great job. Everything was done professionally from phone calls to the final installation. Grosvenor are one of the best companies I have dealt with and if you need mobility they are the ones to go to.

4 de junio de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

We really appreciate you taking the time to share your experience. It is great to hear that everything went smoothly, from your initial call to the appointment with Steven. We will be sure to pass your kind words on to Kyle, James, and the rest of the team for their efficiency and professionalism. Thank you for choosing us and for the recommendation.

Valorada con 5 estrellas sobre 5

The important thing is comfort

I love my new bed it’s very comfortable and the two men were very good at their job and I love my teddy bear I will cherish it forever hope to buy from you again in the future

11 de junio de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for the great review. We're pleased to hear your new bed is comfortable and that the delivery team did a good job. We really appreciate your feedback and look forward to helping you again in the future.

Valorada con 5 estrellas sobre 5

Excellent product great customer…

Excellent product great customer relations fast delivery

8 de junio de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for the fantastic review! We're delighted you experienced great service, fast delivery, and love your product. If you need any assistance in the future, please don't hesitate to contact us.

Valorada con 5 estrellas sobre 5

Very professional service from…

Very professional service from demonstration to delivery

4 de junio de 2026
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Respuesta de Grosvenor Mobility

Thank you for your 5 star review! We are glad we could deliver a smooth and professional service from the initial demonstration to the final delivery.

Valorada con 5 estrellas sobre 5

Staff are friendly and helpful.

The representative arrived on time and was very friendly and helpful. The riser-recliner chair was made to measure and is sturdy, well-made and comfortable.

6 de abril de 2026
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Respuesta de Grosvenor Mobility

Thank you so much for the lovely 5-star review! We're thrilled to hear you're delighted with our friendly service and that your made-to-measure chair is so comfortable and well-made. Enjoy your new chair!

Valorada con 4 estrellas sobre 5

Our new bed

The new bed turned up at the prearranged time. It was quickly assembled and demonstrated and all packaging removed. Completed in less than an hour.
Our only disappointment was the inconvenience of an extended delivery lead time. It was quoted as 4-6 weeks but it ended up being 8 weeks. The excuse of bank holidays causing a works production delay was dubious, as there had only been one day bank holiday prior to the original delivery date.

8 de junio de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

We appreciate you sharing your experience with us. It’s great to know that the final installation was quick and professional. That said, we are very sorry for the two-week delay in getting the bed to you. We appreciate your patience and your honest feedback.

Valorada con 5 estrellas sobre 5

Arrived on time set everything up and…

Arrived on time set everything up and showed me how to use it
Very pleased

9 de junio de 2026
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Respuesta de Grosvenor Mobility

Thank you for taking the time to leave a review! Providing a smooth, hassle-free delivery and setup is exactly what we aim for. We are thrilled to hear you are very pleased with your experience!

Valorada con 5 estrellas sobre 5

Excellent service delivery 10 out 10…

Excellent service delivery 10 out of 10 delivery boys 100% can't fault them they were great

5 de junio de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for taking the time to leave such a brilliant review! Hearing that you couldn't fault the delivery team and that the overall service was excellent is exactly what we love to hear. We truly appreciate your feedback!

Valorada con 5 estrellas sobre 5

I had Kevin Shaw visit me today and…

I had Kevin Shaw visit me today and previous bad experience with a rise and recliner chair did a full demonstration and was very happy and professional and was happy to place an order. WOULD HIGHLY RECOMMEND!!!!

5 de junio de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you so much for the fantastic review and recommendation! We know how stressful it can be to try again after a bad experience elsewhere, so we are absolutely thrilled that Kevin was able to put you at ease and provide a great demonstration. Thank you for choosing us for your order, we can't wait to get your new chair delivered to you!

Valorada con 5 estrellas sobre 5

A very satisfied customer.

My husband and I approached buying a custom made riser recliner with trepidation but straight away we were put at our ease. The representative was professional and alerted us to various options which we would not have otherwise considered regarding my husband’s height and disability. We are very pleased with the chair and delivery was as stated when we ordered.

4 de junio de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for the wonderful 5-star review! We know that investing in a bespoke chair can come with some trepidation, so it's fantastic to hear our team made the process comfortable and informative for you and your husband. We are delighted that you are pleased with both the custom features and the delivery service. Thank you for choosing us!

Valorada con 5 estrellas sobre 5

Fantastic company from start to finish

Fantastic company from start to finish, very impressed with their service. Cameron the sales guy who came out in the beginning and demonstrated the bed for us, he was fab, very professional. The people on the phone like Jo who answered any queries, the two guys who delivered the bed and showed us how to work the bed and took all the rubbish away.
We wanted the bed moved over and I phoned the next day and that afternoon someone came out and moved it for us! Brilliant local company and would definitely recommend them and would use them again.

3 de junio de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you so much for the wonderful review! We are absolutely thrilled to hear you had a fantastic experience from start to finish. I’ll be sure to pass your lovely words along to Cameron, Jo, and our delivery team—they will be so happy to know their professionalism and support made a difference. Thank you for recommending us, and we look forward to helping you again in the future!

Valorada con 5 estrellas sobre 5

We had been looking to replace two very…

We had been looking to replace two very elderly manual recliners for a while and after a lot of enquiries to a variety of companies we decided to approach Grosvenor Chairs. We had seen some chairs we knew would be cheaper from some companies but we now needed made to measure chairs that would suit our varied mobility issues for the present and the future. We have not been disappointed. Following a visit to demonstrate what Grosvenor could offer each of us and to take Individual measurements, we agreed to purchase two riser recliners and the order went in. We were given an estimated date that the chairs would be ready for delivery and that timing was accurate. The two fitters who came out to remove our old chairs and set up and show us how to use the new ones were EXCELLENT. At each stage we have been contacted by the Company to check everything was satisfactory. It has been a smooth, easy process and we are both extremely pleased with the comfort the chairs are giving us. RP

4 de junio de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

We greatly appreciate your feedback. Investing in made-to-measure riser recliners is a significant step in ensuring long-term comfort and independence, so it is fantastic to hear that you have not been disappointed. Delivering accurate timing, excellent installation service, and thorough communication is exactly what we strive for. Thank you for trusting Grosvenor Chairs with your comfort!

Valorada con 5 estrellas sobre 5

Great experience from start to finish

Great experience from start to finish. The consultant was on time and very friendly. I had a list of questions but didn't need to ask them as he explained everything fully. Loads of options we hadn't considered, and completely made to measure. We bought 2 riser recliners and they were delivered ahead of schedule. The delivery was very good, they removed our old chairs and fully explained how the new chairs worked and made sure we could use them properly before they left. We were a little concerned as they were a big outlay for us but the chairs are excellent, well made and very sturdy, so very good value for money. We could feel the difference to our old ones as soon as we started to use them. Only been a week but already couldn't live without them. Heartily recommend

27 de mayo de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that you had a great experience from start to finish. We understand that investing in new furniture is a big decision, so hearing that you already feel the difference in quality and comfort means the world to us. Thank you for your hearty recommendation, and we hope you continue to enjoy your chairs for many years to come!

Valorada con 5 estrellas sobre 5

came very quickly after our enquiry

came very quickly after our enquiry
Staff very professionable and knowledgeable
Extremely helpful.
It was delivered in the specified time and were very helpful and instructive

28 de mayo de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for your 5 star review! It is so lovely to hear that you have a great experience with us. Our team always aims to be as helpful and knowledgeable as possible, from the initial enquiry right through to delivery and demonstration. We appreciate you taking the time to share your experience with us!

Valorada con 5 estrellas sobre 5

All staff were very helpful and the…

All staff were very helpful and the items were supplied on time

30 de mayo de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for taking the time to leave us such a lovely review! It’s great to hear the team looked after you well and everything arrived on schedule. If you need anything any help in the future, don't hesitate to contact us.

Valorada con 5 estrellas sobre 5

Salesman was honest and attentive to my…

Salesman was honest and attentive to my needs. The delivery men were on time and were efficient and tidy.

27 de mayo de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you so much for the 5-star review! We are absolutely thrilled to hear that you had such a great experience from start to finish. I will be sure to pass your lovely comments along to our delivery crew.

Valorada con 5 estrellas sobre 5

Fantastic went above and beyond

On friday 22nd may guy came out measured bedroom for new bed problem was we needed it ASAP as my husband has terminal cancer, guy rang office explained stituation and office said they had one that had been used for a photo shoot as there normaly made to order anyway today thursday 28th may bed is installed guys were great efficient and did the job very well cant praise this company enough thankyou so much to all the staff they have been brillant in very difficult times

28 de mayo de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you from the bottom of our hearts for this lovely review. We were privileged to be able to help you and your husband. I will be sure to pass your praise along to the gentleman who measured, the office team, and the installation crew—knowing they could help make a difficult time just a little bit easier will mean the world to them. Warmest regards, All the team at Grosvenor.

Valorada con 5 estrellas sobre 5

The two lads arrived on time They…

The two lads arrived on time They worked very efficrntly together and worked quickly. I am slowly getting used to how to adjust it to suit mei zIt is very comfortable Thanks to all the team

14 de mayo de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you so much for the 5-star review! We're so glad the delivery team looked after you well. Finding the right adjustments is all part of the process, and we are so pleased to hear it's keeping you comfortable. Thanks for choosing us!

Valorada con 5 estrellas sobre 5

Excellent company to deal with

Excellent company to deal with! From the very knowledgeable first visit from Mark, the Customer service help, and the excellent delivery men Simon and James, who dismantled old bed and installed new one giving me full demo and explanation, in record time! Which was so appreciated as being mostly bedbound had to make myself scarce! Will report further when I've road tested bed more as only had 2 days.

22 de mayo de 2026
Opinión espontánea
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Respuesta de Grosvenor Mobility

Thank you for the wonderful review! We know how important a quick setup is, so we're thrilled Mark, Simon, James, and the team could make things easy for you. Enjoy road-testing your new bed—we can't wait to hear how you get on!

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