On delivery day technicians AJ/AW arrived on time, dismantled our old bed and assembled our new bed swiftly. They removed our old bed and packaging of new one. They also gave a demonstration of our n... Ver más
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Consulta las opiniones de los clientes
The excellent service started as soon as I phoned. The measuring was carried out promptly. Mark was efficient, set up a demonstration chair and discussed materials. The chairs were delivered within th... Ver más
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What began as a fact finding mission became a journey, the people on the end of the phone were so patient in orsnising the appointment, then Kevin came to see us ..twice ..and he listened, was so pati... Ver más
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Not knowing where to start, and being online forever, Grosvenor called me and sent Chris to see me. He was here a long time and not pressuring me at all so I felt in control of my decision to buy. N... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Grosvenor Mobility provide a wide range of riser recliner chairs and adjustable beds: hand-crafted in the UK, 5-year warranty, free home demonstration, VAT exempt, 100% Customer Satisfaction. Because "Everyone Deserves Comfort"
Información de contacto
Unit 2 Woodfield Business Park, Kidderminster Road, WR9 0JH, Ombersley, Reino Unido
- 0808 301 3390
- info@grosvenormobility.com
- www.grosvenormobility.co.uk
4,7
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 95% de las opiniones negativas
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My new Rise & Recliner chair has arrived.
My new Rise & Recliner chair has just been delivered. Very pleased with everything this chair has to offer....a little expensive, but on receiving it and testing it, it was money well spent..
Simon and James were excellent. After connecting the chair they were both very helpful in explaining to me the workings...Well done Boys.....
Will have no hesitation in recommending Grosvenor Mobility...
23 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you for the wonderful review! We're so glad you can feel that quality now that the chair has arrived. It’s great to hear Simon and James took good care of you during the delivery and setup. Thanks for the recommendation, and enjoy many comfortable hours in your new chair!
Could not be more pleased with my new bed
Could not be more pleased with my choice and purchase of new bed from Grosvenor. From start to finish service was just perfect. The delivery men were customer services A1, polite informative and very professional.
22 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you Maureen, for the 5-star review! We couldn’t be happier to hear that your experience with Grosvenor was 'perfect', from start to finish. Our delivery team takes great pride in providing A1 customer service, so I’ll be sure to share your kind words with them. Thank you for choosing us, and we hope you have many wonderful nights of sleep in your new bed.
A very personal service
A very personal service, from the sales team that visited our house with a demo model of the tilting bed frame, through the waiting time contacts, to the chaps that installed our bed.
Friendly, helpful, not pushy. We really felt we were helped towards the correct purchase.
16 de marzo de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
We’re so pleased you had such a positive experience with the team! Providing a friendly, helpful, and non-pushy service is at the heart of what we do at Grosvenor. If you need any help in the future, please feel free to contact us.
Excellent service from start to finish
Excellent service from start to finish
Two guys installed the bed, hoovered explained how to use the controls, old bed removed and taken away
20 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you for the great feedback! We know that replacing a bed can be a big task, so we try to make it as stress-free as possible by handling the installation, the demonstration, and the removal of the old bed. We’re glad the team took such good care of you. Thanks for choosing Grosvenor!
Respuesta de Grosvenor Mobility
We’re delighted to hear that you found our team helpful and easy to deal with. Thank you so much for the 5-star rating!
Well what can I say
Well what can I say! I am very pleased with my chair, it is so comfortable I fall a sleep a lot. I dont know why I left it so long to buy my chair. I'm enjoying my chair more than I expected to.
You can't go wrong by choosing
Grosvenor Mobility
3 de marzo de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you so much for the kind words! It’s fantastic to hear that your new chair has exceeded your expectations. We aim to provide comfort, and it sounds like your new chair is doing exactly that. We appreciate you choosing Grosvenor and are happy to have you as a customer!
We had a great experience with Kevin…
We had a great experience with Kevin Shaw from Grosvenor Mobility. He was professional, friendly, and explained everything clearly during the home demonstration. The product was demonstrated thoroughly, and he took the time to answer all our questions, which made the whole process very reassuring. Excellent communication and a very positive experience overall. Highly recommended!
18 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you for your kind review. We are delighted to hear that Kevin provided a professional and informative home demonstration. At Grosvenor we strive to ensure our customers feel fully supported and reassured, so it is wonderful to know we met your expectations.
Riser / Recliner Chair
The staff at Grosvenor Mobility were very professional and helpful from first contact to home demonstration to a first class delivery service. The agent who visited took time to understand my husband's medical needs, making helpful suggestions to make sure the chair met his requirements. The chair was delivered quicker than expected and set up with great care and minimum fuss. Overall, very happy with the product and service received.
30 de marzo de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you for the feedback. We’re glad to hear that the process, from the initial consultation to the final delivery, met your expectations. It is important to us that our chairs are correctly fitted to our customers' specific requirements, so it’s good to know our agent was able to assist your husband effectively. We will also pass your thanks on to the delivery team for their efficiency.
or…new mobility chairs
We have heard a lot about Grosvenor mobility . How good they are we have just brought two reclining chairs very pleased soon compy .the man who came out was excellent gave us plenty of time to choose excellent company
8 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you for your 5 star review! We are pleased to hear that you are happy with your new reclining chairs and that you found them comfortable. If you need our assistance in the future, please don't hesitate to contact us!
Stop preying on vulnerable people...you…
Stop preying on vulnerable people...you took advantage of my elderly parents...its taken a few months to get out of them that you charged them 17 thousand pounds for 2 chairs and of all things a rise and recliner 2 seater sofa that they dont need they dont even sit on it....17 THOUSAND POUNDS ...PRESSURE SELLING ROBBERS..even the delivery was rushed......and over in ten minutes.....17 THOUSAND POUNDS!!!!!!!!!!!!!!!!! I would give you no stars but it won't let me.....steer clear of this company.....
EDIT.....
My parents dont know I have done this as they are elderly and vulnerable....there postcode is HP7 9HZ
MRS J BAILEY...They were sold the sofa for 3 thousand. As a deal lol ..making each chair 7.5 thousand each.whoooo... there is also a trade in on their old suit..so in effect it was more than the 17 GRAND
1 de diciembre de 2025
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you for taking the time to share your feedback. We are very concerned to read your comments regarding your parents’ experience, as we take any suggestion of pressure selling and customer vulnerability extremely seriously.
Unfortunately, we have been unable to identify your parents from the information provided. We have requested further details via Trustpilot and would kindly ask that you respond with names, postcode, or any order information so we can understand which order you are referring to.
For clarity, all of our products are made to order and priced according to the individual specifications selected and agreed by the customer prior to proceeding. We also phone every customer following their appointment to ensure they are happy with everything, giving them the opportunity to ask questions or raise any concerns before their order is placed into production.
We recognise that purchases of this nature involve careful consideration, which is why we have clear processes in place to ensure customers are fully informed before proceeding and can only apologise that you are not satisfied with your parents’ purchase.
Had the home visit today
Had the home visit today, Nigel was most helpful, knew his stuff and explained everything thoroughly to me. You can tell he is very proud of the product and after sitting in the chair I could see why. It convinced me to not only buy the riser decliner chair but to also get a sofa. Can’t wait for them to arrive now.
15 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you for your feedback following your home visit. It is lovely to hear to hear that Nigel’s product knowledge, and demonstration helped you make an informed decision regarding your new furniture. We hope you enjoy the added comfort in your home!
A friendly, efficient team.
The installation team was friendly and, efficient. Arrived on time. Good communication explaining all I needed to know.
Hoovered around. All looked really good.
14 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you for your lovely 5 star review! We are pleased to hear that the installation was completed efficiently, and that the team arrived on schedule. Wishing you many nights of peaceful sleep and comfort in your new bed.
Have a good look around before you buy
We purchased two rise and recline chairs from Grosvenor Mobility on the day the chairs were delivered I contacted the company and explained there was a problem it was like sitting on a slab of concrete.
They tried to rectify the problem on four occasions but had no success,they advised me to go to Trading Standards and they said they would abide by their decision, Trading Standards policy is if they cannot fix the problem after four attempts then they should make a full refund but Grosvenor Mobility totally reneged on this decision and refused to come and see the problem they directed me to the Furniture Ombudsman which is a paid up membership after several months the report from the Ombudsman was virtually word for word as Grosvenor Mobility had written. To me it seems like an old boys club. We are left with two chairs that are not fit for purpose as you cannot sit in them for longer than thirty minuet as it affects the base of your back and legs.
Having spent more than thirty years as a production and development engineer to the Textile and Furniture and bedding trade in my opinion these are the worst chairs that I have ever come across and the company moto is everyone deserves some comfort [I think they forgot to finish the sentence ] except you.
The engineer only checked the chair mechanism which was never in question, all we wanted was chairs that were usable which they are not.
3 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
We’re very sorry to read how disappointed you are and appreciate you taking the time to share your experience.
As you are aware, following your initial concerns, we arranged for an independent furniture and upholstery technician to carry out a full inspection of both chairs. Their report confirmed that no manufacturing or material faults were identified.
Despite no faults being found, we made efforts to support you as a gesture of goodwill, including replacing the seat interiors and arranged for our Regional Manager to visit you on two separate occasions to review the situation in person.
We would also like to clarify the role of The Furniture Ombudsman. They are an independent and impartial organisation that reviews cases based on the evidence provided by both the customer and the retailer. Their findings are not influenced by either party, and both we and our customers are bound by their final decision, regardless of the outcome.
We are sorry this has not resulted in the outcome you were hoping for. However, we respect and will abide by the Ombudsman’s final decision.
I have already expressed my absolute…
I have already expressed my absolute gratitude to All the Team at Grosvenor Mobility for giving Great Service when buying our new bed.
Further to this We would like to say how Helpful and Understanding they were (James) when we realised that the mattresses were not indeed suitable. We had made the wrong choice, but this was remedied by James who gladly exchanged the mattresses for more suitable ones.
Again Thank You for All Your Support, and We have Only The Highest Praise for Everyone Involved.
If Anyone is in the Market for an Adjustable Bed, Give Grosvenor Beds A Call.
31 de marzo de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you so much for your wonderful review. We’re absolutely delighted to hear how pleased you are with your new bed, and the service you received from our team. Your kind words and recommendation truly means a lot to us. We’ll be sure to pass on your feedback to James and the rest of the team. Wishing you many comfortable and restful nights ahead!
Riser chair
Great service from first contact to delivery. Time was spent by the representative ensuring the chair met my medical needs.
Delivery men were very helpful. Clean and tidy
8 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
We really appreciate you sharing your experience. We’re delighted to hear you were happy with the service from start to finish, and that our team helped ensure the chair met your needs. If you need any further assistance , please don't hesitate to call us.
Delighted to receive my ordered chair
Delighted to receive my ordered chair. Two nice young men delivered the chair. Put it all together and took away my sofa. I'm very happy to donate it to the British heart foundation. The chair is wonderfully comfortable. The very comprehensive demonstration by the Grosvenor representative initially, definitely helped me to make the right decision to buy. Thank you!
8 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you so much for your 5-star review! We’re so pleased to hear how comfortable you’re finding your new chair. It’s great to know our team made the delivery and setup easy for you, and that the initial demonstration helped you choose the right chair with confidence.
Sit/recliner chair
Knowledgeable, polite representative who came and spoke to us and demonstrate chairs. Not sales pushy.
Good follow up since order and delivery was great and within time period given.
9 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you for your kind feedback. We’re pleased our representative provided a knowledgeable and relaxed demonstration without any pressure, and that everything from follow-up to delivery went smoothly and on time. If we can be of any further assistance please don't hesitate to contact us.
From the home visit to the delivery I…
From the home visit to the delivery I was kept informed. Chair is lovely, well made and has made life easier to get from a seating position to standing
8 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you for taking the time to leave a review. We’re delighted to hear you felt well informed throughout, and that you’re pleased with the quality of your chair. It’s especially great to know it’s making everyday movements easier for you. We really appreciate your kind feedback.
Our new suite
Received our new furniture yesterday and we are delighted with it, it is very well made and very comfortable.
All the staff we met and spoke to by phone were very polite and friendly,
We would definitely recommend this company
7 de abril de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you very much for your 5-star review! It’s great to know you’re pleased with the quality and comfort, and that all our team both over the phone, and in person were polite and friendly throughout your experience.
The first thing that comes to me is the…
The first thing that comes to me is the workers who came were very good and very good at their job and I was really impressed with their work
2 de marzo de 2026
Opinión espontánea
Respuesta de Grosvenor Mobility
Thank you for taking the time to leave a review. We’re really pleased to know you were impressed with our team. It means a lot to hear such positive comments about their professionalism. If we can help at any point in the future, please do not hesitate to get in touch.
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