My caravan insurance was due to be renewed and I was notified. I phoned them and was dealt with efficiently and the person LISTENED to me. The price was good and they promised to send me a hard co... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
This is the second time I’ve used grove and dean and the cover looks very comprehensive although the cost varies month on month when searching from £200 ish to £2k for the same vehicle. Also on can... Ver más
La empresa ha respondido
First off the renewal cost was cheaper than that furry little meercat. The renewal process itself was straight forward and easily completed online. No hidden costs, everything was upfront, and the... Ver más
La empresa ha respondido
Long time customer, first time poster. G&D are always great and give me the best price for my classic car insurance. The customer advisor Isabel Vaughan was amazing. She was very helpful and made it a... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Grove & Dean
Escrito por la empresa
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Información de contacto
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Reino Unido
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excelente
16 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I am really pleased with how quick and…
I am really pleased with how quick and easy the process was. Thank you
13 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We are so pleased to hear that you found our process quick and easy. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We are so pleased to hear that you found our team member helpful, knowledgeable, and courteous. Thank you for sharing your positive experience with us.
Kind Regards,
Emily
Grove & Dean
You charged far too high for one change…
You charged far too high for one change to the policy, and I was backed into corner
16 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for your feedback. We are sorry to hear that you were dissatisfied with the charge applied when an undisclosed fault claim needed to be added, we appreciate that unexpected costs can be frustrating.
As a broker, we charge fees for the services we provide in arranging and administering policies. In this instance, during the validation process, we identified an undisclosed fault claim that needed to be added to your policy to ensure your cover was accurate and reflected the correct information. We clearly advise customers of any applicable charges before they proceed with purchasing the policy online and they are agreed to prior to purchase.
It is important that all information held on a policy is correct, as inaccuracies could affect cover in the event of a claim. For this reason, we would not ordinarily waive administration charges where amendments are required to add previously undisclosed information.
We appreciate your comments and are sorry that your experience left you feeling unhappy. If you would like to discuss your concerns further, please contact us via our website and a member of our team will be happy to assist.
Kind regards,
Molly
Grove & Dean
Respuesta de Grove & Dean
Hi,
We're delighted to hear that you found our insurance process straightforward and our pricing very reasonable. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Been with them for 2 years and can’t…
Been with them for 2 years and can’t fault them 👍🏻
12 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so happy to hear of your continued satisfaction over the past two years. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We appreciate your feedback. We understand the importance of direct communication and are always working to improve our support options.
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We're so glad to hear that you found your experience with us to be easy! We appreciate your kind words.
Kind Regards,
Emily
Grove & Dean
Very helpful when there was an issue
Very helpful when there was an issue
Staff were understanding and resolved the issue over the phone
10 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're delighted to hear that our team was helpful and understanding when resolving your issue over the phone. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Very straightforward to renew my policy
8 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so glad to hear that renewing your policy was a straightforward process for you. We appreciate your positive feedback!
Kind Regards,
Emily
Grove & Dean
Price staff but still have not received…
Price staff but still have not received my insurance documents
11 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We appreciate your feedback and understand your frustration regarding the delayed insurance documents. The documents have since been re sent to your online customer account and email address.
Should you need any further assistance please contact us via our website and we will be happy to assist.
Kind regards,
Molly
Grove & Dean
quick efficient kind
10 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Renewal price reduced again
I have been with Grove and Dean for the past three years and each year my policy fee has reduced.
Quite refreshing to find a company that will go out of their way to help lower the cost of running a vehicle.
10 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
It's wonderful to hear that your policy fees have reduced over the past three years. We're delighted to know that you find our efforts to help lower the cost of running your vehicle refreshing. Thank you for your kind words!
Kind Regards,
Emily
Grove & Dean
Liked the use of an app and the…
Liked the use of an app and the purchase of insurance was quick and straightforward. Reading through the t&cs this insurance company offers much more than standard at a very reasonable price.
11 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're delighted to hear you found our app useful and the insurance purchase process quick and straightforward. It's wonderful to know you appreciate the comprehensive coverage we offer at a reasonable price.
Kind Regards,
Emily
Grove & Dean
The right insurance at a competitive…
The right insurance at a competitive price
7 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear you found the right insurance at a competitive price. Thank you for sharing your positive feedback!
Kind Regards,
Emily
Grove & Dean
My insurance was up for renewal
My insurance was up for renewal, I was shopping around and found that Grove and Dean had better cover at half the price of the previous year.
On making contact I was informed that I had agreed with an on going insurance and it was too late because it had already been renewed at a £50 increase without my knowledge
Three days later I received the renewal confirmation via email and at the same time they took the money out of my bank.
So it hadn’t already been renewed and they could have changed it to the deal I had found on line.
I won’t be using you again and I will be seeking advice,
Price
Service
Staff all 3 let me down
26 de agosto de 2026
Opinión espontánea
Respuesta de Grove & Dean
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear of your frustration and appreciate the opportunity to respond.
Our records show that your policy renewed automatically in line with the terms of the policy and the renewal communications issued. As advised in your renewal notice, the renewal premium was due to be collected 7 days before the renewal date, and the payment was taken in accordance with this schedule.
The premium reduced compared to the previous year's policy and the policy renewed at exactly the price detailed in the renewal documentation provided before renewal.
We understand that this experience has left you disappointed, particularly as you had found an alternative quote and were exploring other options. We appreciate how frustrating this situation can feel, and we are sorry that your expectations were not met.
If you would like us to review your concerns further or discuss the renewal process in more detail, please contact us directly and a member of our team will be happy to assist.
Kind regards,
Molly
Grove & Dean
Respuesta de Grove & Dean
Hi,
Thank you for your 5-star review of us, we are pleased you are happy with the services we provide.
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
Thank you for taking the time to leave us a 5-star positive review, we are happy to know you are pleased with the services.
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We're delighted to hear that you found our service to be quick and easy. Thank you for sharing your positive experience!
Kind Regards,
Emily
Grove & Dean
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