My caravan insurance was due to be renewed and I was notified. I phoned them and was dealt with efficiently and the person LISTENED to me. The price was good and they promised to send me a hard co... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
This is the second time I’ve used grove and dean and the cover looks very comprehensive although the cost varies month on month when searching from £200 ish to £2k for the same vehicle. Also on can... Ver más
La empresa ha respondido
First off the renewal cost was cheaper than that furry little meercat. The renewal process itself was straight forward and easily completed online. No hidden costs, everything was upfront, and the... Ver más
La empresa ha respondido
Long time customer, first time poster. G&D are always great and give me the best price for my classic car insurance. The customer advisor Isabel Vaughan was amazing. She was very helpful and made it a... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Grove & Dean
Escrito por la empresa
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Información de contacto
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Reino Unido
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excelente
16 mil opiniones
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The right insurance at a competitive…
The right insurance at a competitive price
7 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear you found the right insurance at a competitive price. Thank you for sharing your positive feedback!
Kind Regards,
Emily
Grove & Dean
My insurance was up for renewal
My insurance was up for renewal, I was shopping around and found that Grove and Dean had better cover at half the price of the previous year.
On making contact I was informed that I had agreed with an on going insurance and it was too late because it had already been renewed at a £50 increase without my knowledge
Three days later I received the renewal confirmation via email and at the same time they took the money out of my bank.
So it hadn’t already been renewed and they could have changed it to the deal I had found on line.
I won’t be using you again and I will be seeking advice,
Price
Service
Staff all 3 let me down
26 de agosto de 2026
Opinión espontánea
Respuesta de Grove & Dean
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear of your frustration and appreciate the opportunity to respond.
Our records show that your policy renewed automatically in line with the terms of the policy and the renewal communications issued. As advised in your renewal notice, the renewal premium was due to be collected 7 days before the renewal date, and the payment was taken in accordance with this schedule.
The premium reduced compared to the previous year's policy and the policy renewed at exactly the price detailed in the renewal documentation provided before renewal.
We understand that this experience has left you disappointed, particularly as you had found an alternative quote and were exploring other options. We appreciate how frustrating this situation can feel, and we are sorry that your expectations were not met.
If you would like us to review your concerns further or discuss the renewal process in more detail, please contact us directly and a member of our team will be happy to assist.
Kind regards,
Molly
Grove & Dean
Respuesta de Grove & Dean
Hi,
Thank you for your 5-star review of us, we are pleased you are happy with the services we provide.
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
Thank you for taking the time to leave us a 5-star positive review, we are happy to know you are pleased with the services.
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We're delighted to hear that you found our service to be quick and easy. Thank you for sharing your positive experience!
Kind Regards,
Emily
Grove & Dean
A very Helpful and Courteous chat representative - Emily
I have just contacted Grove and Dean with a query on my Motorbike Insurance and I must say how impressed I was by the helpfulness of your telephone chat representative EMILY, She was courteous and helpful and resolved my issue immediately. Many Thanks
15 de septiembre de 2026
Opinión espontánea
Respuesta de Grove & Dean
Hi,
We are so pleased to hear that Emily provided such excellent and efficient service. It's wonderful to know your query was resolved immediately. Thank you for sharing your positive experience!
Kind Regards,
Emma
Grove & Dean
Respuesta de Grove & Dean
Hi,
We're so glad to hear you appreciated our service and pricing. We truly value your positive feedback!
Kind Regards,
Emily
Grove & Dean
New car
Very polite and professional and a lot of extras thrown in which normally would cost more I was pleasantly surprised with brilliant price
8 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear you found our team polite and professional, and that you were pleasantly surprised by the brilliant price and the extras included. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Very good experience
Your man Joseph was excellent and explained all to me in fine detail. On top of that, he provided me with a policy that met all of the requirements at what I considered to be a favourable price. However, a friend of mine only pays a fraction of the price with SAGA, £280 a year for the very same car on a low-mileage classic car policy that I will change to next year.
8 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so glad to hear that our colleague provided you with such excellent service and clearly explained everything. We appreciate your positive feedback regarding the policy and price we offered. We understand your friend found a different policy, and we respect your decision to explore other options next year.
Kind Regards,
Emily
Grove & Dean
Great service all round.
8 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We are so pleased to hear that you received great service from us. Thank you for your wonderful 5-star review!
Kind Regards,
Emily
Grove & Dean
Comprehensive insurance …
Comprehensive insurance at a competitive price. However, takes too long to get through on the phone, hence 4 stars, although Customer services very helpful once you do get through.
28 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We appreciate your feedback regarding our comprehensive insurance and competitive pricing. We understand your frustration with the phone wait times, and we are actively working to improve our service accessibility so that reaching our helpful customer service team is a quicker process for everyone.
Kind Regards,
Emily
Grove & Dean
Perfect for all the motoring needs
Perfect for all the motoring needs, breakdown happens fast recovery, never had any issues they can't resolve.perfect staff and service.
4 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear that our service has been perfect for all your motoring needs and that we've always been able to resolve any issues quickly. It's wonderful to know you appreciate our staff and service.
Kind Regards,
Emily
Grove & Dean
First class service.
4 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for sharing your 5-star review with us, we are delighted to hear you’re satisfied with our services.
Kind Regards,
Emily
Grove & Dean
Good service
7 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We're so pleased to hear that you found the application process simple and our pricing reasonable. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Very helpful and efficient staff
5 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for your wonderful review! We're so happy to hear that you found our team helpful and efficient. We truly appreciate your kind words.
Kind Regards,
Emily
Grove & Dean
Very straight forward and helpful to my…
Very straight forward and helpful to my issues.
6 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear that we were able to provide clear and helpful assistance with your concerns. Thank you for taking the time to share your positive feedback!
Kind Regards,
Emily
Grove & Dean
Great service and competitive price on…
Great service and competitive price on a multi bike policy.
28 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear you received great service and found our multi-bike policy competitively priced. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We're so happy to hear that you found our team helpful. We appreciate your kind words and positive feedback!
Kind Regards,
Emily
Grove & Dean
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