The structure of the online system to get a quote was very straight forward. The price was excellent The online service was first class. Although I've not spoken to any human directly, looking... Ver más
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Consulta las opiniones de los clientes
My caravan insurance was due to be renewed and I was notified. I phoned them and was dealt with efficiently and the person LISTENED to me. The price was good and they promised to send me a hard co... Ver más
La empresa ha respondido
This is the second time I’ve used grove and dean and the cover looks very comprehensive although the cost varies month on month when searching from £200 ish to £2k for the same vehicle. Also on can... Ver más
La empresa ha respondido
First off the renewal cost was cheaper than that furry little meercat. The renewal process itself was straight forward and easily completed online. No hidden costs, everything was upfront, and the... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Grove & Dean
Escrito por la empresa
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Información de contacto
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Reino Unido
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excelente
16 mil opiniones
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Competitive
Competitive price and responsive service.
Prompted by G&D's review rating as well as their price.
Just to caveat, the real proof in the pudding is if there is a need to claim - however, hoping this doesn't arise!
25 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We are so pleased to hear that our competitive pricing and responsive service met your expectations. We truly appreciate you choosing us and hope that you won't need to test our claims process. Thank you for your kind words!
Kind Regards,
Emily
Grove & Dean
Quality cover at a fair price
29 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're delighted to hear you found our cover to be of quality and fairly priced. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Great service no fuss and brill renewal…
Great service no fuss and brill renewal price, now a customer for life👍
1 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're delighted to hear you experienced great service and were pleased with your renewal price. We appreciate you choosing us and look forward to having you as a lifelong customer!
Kind Regards,
Emily
Grove & Dean
As I said before don't like the thought…
As I said before don't like the thought of me being penalised for having a no fault claim in my car and not my van that Iam insuring. But
29 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We appreciate you sharing your perspective on how a no-fault claim on a different vehicle impacts your current insurance. We understand your concern about this situation. We are always reviewing our policies.
Kind Regards,
Emily
Grove & Dean
A one stop shop for fine wines at quality prices
If you enjoy wine this is the only place to find quality wines from all over the world at affordable prices. It’s a one stop shop for wine trust me. There is no pressure to buy, you can wander around and choose the wine of your choice. The staff are friendly and knowledgeable. None of the wines contain sulphites, they taste fresh and organic.
1 de septiembre de 2026
Respuesta de Grove & Dean
Hello
We are so happy to hear you enjoyed your experience! It's wonderful to know our friendly and it’s great to know our service met your expectations. Thank you for your kind words and for trusting us with your needs.
Kind regards,
Fazal
Grove and Dean
Deducted far too much from my…
Deducted far too much from my cancellation rebate after only 16 days, still waiting for that refund 23 days later
3 de agosto de 2026
Respuesta de Grove & Dean
Hi,
Thank you for your feedback. We're sorry to hear you were disappointed with the refund amount and understand your frustration.
As a broker, we incur costs when setting up policies with insurers and aggregators. The Financial Conduct Authority permits us to charge a fee that is considered fair and reasonable. Waiving this fee would mean absorbing those costs ourselves, which we’re unable to do.
Our fees are clearly outlined in the Terms and Conditions, which are presented and agreed to before the policy is purchased.
Regarding the refund, as explained in the cancellation letter, refunds are issued 30 days after the cancellation date. We can confirm that your refund has since been processed and returned to your account.
Thank you for taking the time to share your experience.
Kind regards,
Molly
Grove & Dean
Great price insurance and simple…
Great price insurance and simple purchase interface
16 de julio de 2026
Respuesta de Grove & Dean
Hi,
We're delighted to hear that you found our insurance prices great and our purchase process straightforward. Thank you for sharing your positive feedback with us!
Kind Regards,
Emily
Grove & Dean
Broker fee too high for classic car policies
two stars for not putting a pdf file in the renewal email, enabling the 'one click' option and two stars again for having a very high broker fee for classic car insurance, it was almost the same cost as the actual policy itself, you need to reduce the amount of broker fee you charge for low premium cars. two stars for taking the renewal money from my account, even when the old policy was still valid for a couple of weeks, but i must say, they were almost the cheapest, even at renewal time. STAFF ARE ALWAYS HELPFUL THOUGH, other insurance brokers include a simple pdf file so we can click and check the premium ON THE GO, so to speak, you need to do this because some people are very busy in this day and age, we dont have time to mess about with passwords and links sent to emails for verifications, I don't like the way you take the renewal because someone did not reply to your email, this is wrong and uiu nerd to change for the better and make the app human friendly, the apps is pants, the amount of times I have to keep logging in even though I'm already logged in, just doesn't make any sense at all, when I get a chance, I will remove the automatic renewal feature from the app, we are busy people who don't have time to faff about
28 de agosto de 2026
Respuesta de Grove & Dean
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that aspects of your renewal experience did not meet your expectations. We understand your concerns regarding our renewal process, accessibility of renewal documents, app functionality, and the level of broker fees charged, and we appreciate you taking the time to highlight these points.
We're pleased to hear that you found our staff helpful, and your comments have been noted as valuable feedback as we continue to review and improve our services and customer experience. Thank you again for sharing your thoughts with us.
Kind Regards,
Molly
Grove & Dean.
Respuesta de Grove & Dean
Hi,
We're so pleased to hear that you found our support professional, helpful, and friendly. Thank you for taking the time to share your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Very good thank you for keeping the…
Very good thank you for keeping the charges down
27 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We are so glad to hear you appreciate our efforts to keep charges down. Thank you for your kind words.
Kind Regards,
Emily
Grove & Dean
Web site application was easy to…
Web site application was easy to navigate very user friendly.
30 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear you found our website application easy to navigate and very user-friendly. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
You have not repaid the premium from my…
You have not repaid the premium from my home insurance that you took early on the 26th August before the end date of the policy. As I cancelled that policy before the start date, I would expect my £400.53 to be repaid now.
26 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're sorry to hear of your frustration and understand your concern regarding the refund. Having reviewed the policy, we can confirm that the refund of £400.53 was processed and paid on 27/08/2026. If you have not yet received the funds, please contact us and we'll be happy to investigate further.
Kind regards,
Molly
Grove & Dean
uncomplicated and reasonably priced
smooth uncomplicated system for seniors and reasonably priced
29 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're delighted to hear that you found our system smooth and uncomplicated, especially for seniors, and that our pricing was reasonable. Thank you for your feedback!
Kind Regards,
Emily
Grove & Dean
I neededto insure my motor home and…
I neededto insure my motor home and tried a company that said they were super cheap and best value. I had insured with them before. Their price was 3 times the price i have paaid you and your cover is superior. Thank you. Martin.Breen.
26 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We are so pleased to hear that our motorhome insurance met your expectations for both value and coverage. It's wonderful to know we could provide you with superior protection. Thank you for your kind words.
Kind Regards,
Emily
Grove & Dean
Great insurance company for a classic car
Comparable prices to "better known" insurance companies.
Easy to deal with, and a good mobile app with access to the information you might need.
1 de julio de 2026
Respuesta de Grove & Dean
Hi,
We're so glad to hear you find our prices comparable and our service easy to deal with. It's wonderful that our mobile app provides the information you need. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We are so glad you found our product easy to use and appreciated our competitive pricing. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Quick, easy and cost effective car insurance renewal.
Quick, easy and cost effective car insurance renewal for my classic car.
25 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're delighted to hear that renewing your classic car insurance was quick, easy, and cost-effective. Thank you for sharing your positive feedback!
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We're so pleased to hear that you experienced helpful support and friendliness from our staff. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We're truly happy to hear that we could be of assistance. We appreciate your kind words and positive feedback.
Kind Regards,
Emily
Grove & Dean
Everything went well from start to…
Everything went well from start to finish, they were in touch every step of the way,don’t change anything as it’s working fine, the price is very competitive,there service is good,the staff very polite and friendly
28 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear that everything went smoothly for you from start to finish! It's wonderful to know that our communication, competitive pricing, and polite staff contributed to such a positive experience.
Kind Regards,
Emily
Grove & Dean
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