My caravan insurance was due to be renewed and I was notified. I phoned them and was dealt with efficiently and the person LISTENED to me. The price was good and they promised to send me a hard co... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
This is the second time I’ve used grove and dean and the cover looks very comprehensive although the cost varies month on month when searching from £200 ish to £2k for the same vehicle. Also on can... Ver más
La empresa ha respondido
First off the renewal cost was cheaper than that furry little meercat. The renewal process itself was straight forward and easily completed online. No hidden costs, everything was upfront, and the... Ver más
La empresa ha respondido
Long time customer, first time poster. G&D are always great and give me the best price for my classic car insurance. The customer advisor Isabel Vaughan was amazing. She was very helpful and made it a... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Grove & Dean
Escrito por la empresa
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Información de contacto
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Reino Unido
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excelente
16 mil opiniones
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Great service and competitive price on…
Great service and competitive price on a multi bike policy.
28 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're so pleased to hear you received great service and found our multi-bike policy competitively priced. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We're so happy to hear that you found our team helpful. We appreciate your kind words and positive feedback!
Kind Regards,
Emily
Grove & Dean
Fantastic renewal price
Fantastic renewal price. Less than £250 pounds including one years breakdown cover. Amazing.
5 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We are so pleased to hear you found our renewal price and breakdown cover to be excellent value. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Always use this company very helpful .
31 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're so happy to hear that you consistently find our company helpful. We truly appreciate your continued support!
Kind Regards,
Emily
Grove & Dean
V/good servjce
4 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
quick and trouble free transaction with…
quick and trouble free transaction with good communication
29 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're so glad to hear your transaction was quick and smooth, with great communication! We appreciate your feedback.
Kind Regards,
Emily
Grove & Dean
First class service
4 de septiembre de 2026
Respuesta de Grove & Dean
Hello,
Thank you for your positive feedback. We’re pleased to know everything went smoothly and appreciate you choosing us.
Kind regards
Fazal
Grove and Dean
Everything was easy and straightforward…
Everything was easy and straightforward to access all details. The renewal quote was within my parameters and so I renewed straight away.
4 de septiembre de 2026
Respuesta de Grove & Dean
Hello
We're delighted to hear that you found the process so easy and clear, and that your renewal quote met your expectations. Thank you for choosing to renew with us!
Kind regards
Fazal
Grove and Dean
Been with Grove & Dean for quite…
Been with Grove & Dean for quite sometime. They always seem to get a great, reasonable deal without to much fuss, highly recommended
14 de julio de 2026
Respuesta de Grove & Dean
Hello
We are so happy to hear about your positive experience and continued satisfaction with us. We truly appreciate your kind words and recommendation!
Kind regards
Fazal
Grove and Dean
Vehicle change
For my vehicle change, online and Chat system not great, but I got there eventually, then lost it all as the system failed, very frustrating, 1/10. Infinitely better service when I spoke to Lynda Mavir on the phone, who spoke English well, was easy to understand, polite, considerate, helpful and a pleasure to deal with, 10/10. Shocked to learn that to cancel annual policy in fourth month there would be no refund at all. As a long standing customer with Grove and Dean maybe I should have been more familiar with the conditions.
8 de septiembre de 2026
Opinión espontánea
Respuesta de Grove & Dean
Hi,
We appreciate you sharing your detailed feedback. We are concerned to hear about the difficulties you experienced with our online and chat systems, and we acknowledge how frustrating it must have been to lose your progress. We are, however, very pleased to learn that our colleague provided excellent service over the phone. We also understand your surprise regarding the cancellation policy and the lack of a refund. We are reviewing our processes to improve the clarity of our policy communications and the functionality of our digital platforms.
Kind Regards,
Emily
Grove & Dean
In a nutshell simple
In a nutshell, simple uncomplicated, renewal car insurance.
The app is a good tool to track status,
The only thing I dislike is that there is no phone number and I dislike chatting with AI. It is horrible, please do provide a phone number.
3 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We appreciate you taking the time to share your feedback regarding your car insurance renewal experience and our app. We understand your preference for direct phone communication over AI chat, and for your records our number is 01708 925059.
Kind Regards,
Emily
Grove & Dean
I found the process of purchasing my…
I found the process of purchasing my motorhome insurance through Grove & Dean very simple and competitive and would highly recommend them from other companies
25 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We are so pleased to hear that you found the process of purchasing your motorhome insurance simple and competitive. We truly appreciate your recommendation!
Kind Regards,
Emily
Grove & Dean
How well the representative I spoke to…
How well the representative I spoke to dealt with my question when I called.
31 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're glad our representative was able to assist you effectively with your question. We appreciate your feedback.
Kind Regards,
Emily
Grove & Dean
My online experience was fantastic nice…
My online experience was fantastic nice and easy thank you.
2 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're so happy to hear that your online experience was fantastic and easy! Thank you for sharing your positive feedback with us.
Kind Regards,
Emily
Grove & Dean
Respuesta de Grove & Dean
Hi,
We appreciate you choosing to renew your policy with us for another year. We value your continued trust.
Kind Regards,
Emily
Grove & Dean
I have no problem with any of the…
I have no problem with any of the staff…. But when it came to payment, the system wouldn’t allow and a member of staff had to give me bank details for a bacs transfer.
2 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for your feedback. We're sorry to hear you experienced difficulties with the payment process. While we're pleased our team was able to assist by providing BACS details, we understand this was less convenient than making a payment through our usual system. We apologise for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Molly
Grove & Dean
Respuesta de Grove & Dean
Hi,
We're happy to hear you appreciate our competitive pricing and cover policy. We value your feedback.
Kind Regards,
Emily
Grove & Dean
Competitive
Competitive price and responsive service.
Prompted by G&D's review rating as well as their price.
Just to caveat, the real proof in the pudding is if there is a need to claim - however, hoping this doesn't arise!
25 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We are so pleased to hear that our competitive pricing and responsive service met your expectations. We truly appreciate you choosing us and hope that you won't need to test our claims process. Thank you for your kind words!
Kind Regards,
Emily
Grove & Dean
Quality cover at a fair price
29 de agosto de 2026
Respuesta de Grove & Dean
Hi,
We're delighted to hear you found our cover to be of quality and fairly priced. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Great service no fuss and brill renewal…
Great service no fuss and brill renewal price, now a customer for life👍
1 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
We're delighted to hear you experienced great service and were pleased with your renewal price. We appreciate you choosing us and look forward to having you as a lifelong customer!
Kind Regards,
Emily
Grove & Dean
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