Homebase - Bradford Opiniones 

100
TrustScore: 4.5 sobre 5

4,5

Unit 4, Enterprise Retail Park, 275 Bradford Road, Idle, BD10 8EG Bradford, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Kitchen customer service is very bad.Narinder is not helpful at all when you have issues with your orders.she made many mistakes when ordering your items.sent wrong item on delivery. Even replacement... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I recently ordered some home improvement items from Homebase, and I must say, I was quite chuffed with the overall experience. The website offered a splendid range of products, from interior paint and... Ver más

Valorada con 5 estrellas sobre 5

Great timing and communication. The store had an annoying assistance button at the collection desk. It gave an irritating message every 10 seconds - something like " One of our colleagues will be wi... Ver más

Valorada con 5 estrellas sobre 5

Walked into a very light and airy shop (bradford 5 Lane ends) Asked a member of staff for click and collect and within minutes was given my strimmer. Very good price for the product. Surprised theirs... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Unit 4, Enterprise Retail Park, 275 Bradford Road, Idle, BD10 8EG, Bradford, Reino Unido

  • 0345 640 7046

4,5

Excelente

TrustScore: 4.5 sobre 5

100 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 48% de las opiniones negativas

Suele responder en menos de 2 semanas

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4,5

Todas las opiniones

(100)

771 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

the staff were unacceptably rude to me…

the staff were unacceptably rude to me and my friend. we were walking in and were told to leave and we wouldve bought what we wanted if not. we were raised very good and we would never do anything thats not acceptable. this was not a child friendly experince and homebase could easily loose money from this. Terrble service and we were allowed to go in atleast 3 weeks ago from this date.

14 de febrero de 2024
Opinión espontánea
Logotipo de Homebase - Bradford

Respuesta de Homebase - Bradford

Hi Elara​, 

Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Molly” in the subject line, and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Valorada con 1 estrellas sobre 5

Don't use in store delivery!

Click and Collect order that was supposed to be ready Monday, didn't arrive until Friday. Spent far too long chasing it up and couldn't be given a straight answer! Od suggest you stop using Yodel for you to store deliveries

4 de febrero de 2024
Logotipo de Homebase - Bradford

Respuesta de Homebase - Bradford

Hello there,

Thank you for your review, we're sorry that there was a delay in delivery. We will make sure this is flagged to our couriers.

Kind Regards

Team Homebase

Valorada con 5 estrellas sobre 5

Exceptional customer service

Chris who helped us in store could not have been more helpful. A true example of great customer service and exceeding customer expectations. I was really delighted to have such a great experience in store, a very happy customer. Thank you. Please ensure he is commended for his work ethic.

27 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Customer

Placed order on the 3rd Jan 2024 for 5 boxes Twin thread screw kit that were on clearance. Went in today to collect and was advised the order had been picked up on the 4th Jan 2024. As it transpires there had been a computer glitch and the order has been received by the store and picked up this morning. Thank you Chole

8 de enero de 2024
Logotipo de Homebase - Bradford

Respuesta de Homebase - Bradford

Hi Ash,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Helpful text and email and quick pick…

Helpful text and email and quick pick up, helpful friendly staff as always 5 stars

28 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Bradford

Respuesta de Homebase - Bradford

Hi Eccleshill,

Thanks for taking the time to leave us a review. We’re so pleased your click and collect experience was great, it’s good to know we’re nailing it! 🔨️

Hope to see you back with us again soon 😊

Team Homebase

Valorada con 5 estrellas sobre 5

Excellent service and excellent staff.

27 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Bradford

Respuesta de Homebase - Bradford

Hi Paul​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Valorada con 5 estrellas sobre 5

A fast & easy purchase

A fast & easy purchase. My order was ready within the hour

27 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Bradford

Respuesta de Homebase - Bradford

Hi WAYNE​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Valorada con 1 estrellas sobre 5

Hard work

I bought 3 inflatables by mistake but only collected one and paid through PayPal luckily.
The ones that I never collected I did not get a refund for until I went though paypal. The store said I needed to speak to customer service and customer service said I needed to speak to the store.
Customers service said they would get back to me in 3 days as of writing this I am still waiting and its been over a week.

12 de diciembre de 2023
Logotipo de Homebase - Bradford

Respuesta de Homebase - Bradford

Hi Ang,
We are sorry to let you down on this occasion.
We can see a full refund has been issued and should be back in your account in the next 3-5 working days.
Many Thanks
Team Homebase

Valorada con 5 estrellas sobre 5

Great customer service by two members…

Great customer service by two members of staff

14 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Bradford

Respuesta de Homebase - Bradford

Hi Gail​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Valorada con 4 estrellas sobre 5

Christmas ready

The shop was very well decorated with Christmas items and it looked very festive. Also, the shop was well presented with a very good layout and the items were all labeled correctly.

12 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Used click and collect to purchase a…

Used click and collect to purchase a large bag of rock salt. Bag was absolutely filthy and covered in mud. I wasn't offered a replacement and had to carry the bag to the car, my clothes were covered it mud afterwards.

4 de diciembre de 2023
Logotipo de Homebase - Bradford

Respuesta de Homebase - Bradford

Hi Chris,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

The staff at Bradford BD10 store are…

The staff at Bradford BD10 store are all very helpful, polite and friendly. I have been in the store twice this week to collect products bought on the Web and also buy products at the store today. I can't speak highly enough about them.

8 de diciembre de 2023
Logotipo de Homebase - Bradford

Respuesta de Homebase - Bradford

Hi B​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

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