JoeBrowns.co.uk Opiniones 

I came across Joe Browns by chance when I was looking for a denim jumpsuit. I ordered on line and after I payed I worried I may of ordered the wrong size. A number was easily advertised on their site and the phone was answered within seconds by a friendly lady who changed the size for me. The order said it could take up to two days to be dispatched and a further two to be delivered. I received my order the next day and I am super pleased with my purchase. It fits perfectly and is amazing quality at a reasonable price. Thank you 🙏

I bought 2 pairs 3/4 shorts started to wear them while later when I was noticing the Zips in the 2 pairs was always difficult to undo and do up I noticed the 2 pairs Zippers was shorter than on normal shorts and trousers.
I did complain not long after I received my order but told no issues from anybody else, wasn’t happy about the response but went along with them .
I started wearing them again couple weeks back but again having to undo my belt button then zipper then move my shorts down a bit to be able to use the toilet.
So complained again about same issues, originally I was asked to send them back for a refund then asked to send a pic in of the wash label to show I have hardly worn because of this issue .
Now to be told nothing can be done because it’s been a long time well it’s been a long time because nothing was done in the first complaint I made.
So totally not satisfied or happy about this outcome .
I feel let down by the professionalism of such a company even though I do still buy from them.

Straight off, I have only ordered shirts, sweatshirts,jumpers , and latest purchase is a multi season shirt/lightweight top. I like the colour pallet and design's they offer.The quality of product easily sits with manufacturers who charge more.. the latest purchase is perfect, hence ordered another.

I am fed up of ordering size 8 ladies footwear to be then sent a size 41 EU. The website size guide says 8 is a 42, as it has been for the last 40 years I have been wearing them in the UK. I keep having to pay for delivery and ending up with nothing. Terrible - change your site or even better get proper size 8's.

I have bought several items from here absolutely love their clothes and designs but just wish they would make skirts in 2 lengths! We are not all teens or younger people but love your skirts please do Lengths in 48cms that would be Great. Thankyou I bought items all through summer so no order number for recent purchase but would love to be able to purchase items if skirts were a little longer

I would absolutely rate my experience with Joe Browns' customer care service a good, glowing ten stars if it weren't for the limit.

Lewis has been of such immense help to me the past month (and counting, actually...🤭) since I started bombarding him with queries on 01 Oct 2024.

He has always been extremely prompt and meticulous in his replies to my numerous questions, which were mainly queries on various products initially.

However, it is his incredibly heartwarming customer-oriented thoughtfulness and generosity that moved me to compliment on his professionalism, and to express my deepest appreciation for the times he had so very kindly went beyond his duty to make my experience at Joe Browns a memorable one.

Before checking out, I struggled enormously with claiming a discount from a referral code, spending almost an hour on it. It might've been insignificant to others, but every dollar and cent from the discount mattered to me as I was going to have this shipped to my residence in Singapore. Some offsetting would've been ideal. When I emailed Lewis about this, he clarified - and apologised, which there was no need to🙏😅😁 - that I was not entitled to it due to the way the discount/promo/offer system/programme was designed, and justifiably so. Even though I had never once mentioned my frustration with the system to him, his gracious gesture of generosity took me by a great, pleasant surprise. As I am unsure if I am allowed to specify the details here, all I can say is that Lewis freely and joyfully went the extra mile to accommodate me even though I had never expressed my annoyance with the discount code.

It is not only this one instance, but through other episodes I've had in the past weeks as well where Lewis has demonstrated a particular sensitivity to my needs. I am in awe and deeply appreciative of the way he attends to my queries so thoughtfully and carefully - crafting painstakingly time-consuming thorough emails detailing what I'd need to do with returns and exchanges made in the UK, considering it'd be my first time doing so - and extending help far too kindly and empathetically even when it wasn't asked nor implied (but they are always very much welcome by a shopper who's always seeking and/or seizing the best bang for her buck!😆). I am truly impressed by and so grateful for how delicately sensitive Lewis is to the desires of an enquiring customer like myself.

The interaction I've had with him is honestly so, remarkably pleasant, warm and sincere that I'd be denying my conscience and doing Lewis a disservice if I wasn't gonna leave him a review of his outstanding work ethic. From selection/browsing to checking out, and now to making refunds/exchanges, Lewis has certainly been of invaluable help to me at every step of the way and process, and extremely understanding too. The correspondences we've had are undeniably telling of his excellence at ensuring my virtual shopping experience at Joe Browns is/would be a truly positive, and genuinely customer-centric one. Lewis is always ready and strives to assist/advise me to the best of his ability should I need anything more. I can't be any more thankful to him for the lengths at which he goes to ease my handlings/possible inconveniences with any of my Joe Browns purchases. That being said, I am aware that an overall positive shopping experience comes with both parties being reasonable. Rest assured I won't exploit your kindness (and neither should any of us), Lewis! 🙏😅

And last but not definitely not least, such a brilliant asset to the company definitely deserves a pay raise/rank rise, Joe Browns!!!😉😏

P.S. Thought I should comment briefly on the products since I see many entries here on that.
I haven't had much issue with my purchases from Joe Browns - this is my second bulk buy, with my first being last year of about the same time. I never return my items as I'm satisfied with them (and also because the shipping would be a punishingly hefty sum), except for the Jersey Roll Neck Top (White) which I've found rather baggy and long at the sleeves for my usual size (8). Not sure if it's an issue/exception with the cutting for this one because my skirts from Joe Browns (of the same size) fit rather fine. That being said, I've never ordered tops from them, so not really sure on the standard cutting/fit for their sweaters/shirts/jumpers. Also thought that the price to quality/material ratio for the turtle neck jumper could be better considering it's viscose. I'd much rather pay more for something more elaborate/of better fabric than the standard price for it (e.g. tweed, boucle, cord, suede etc.). Anyways, won't be amending the rating as the title has indicated this as a review purely and entirely on Lewis' stellar help to me.

Cheers! :)

Bought the Robyn Tooled Strap Boots and OMG, I am in love. They fit just right, they look absolutely beautiful and the colours and detail are gorgeous. I am so happy I saw these and decided to buy them. I can’t stop admiring how perfect they are.

I found the quality bad and the rousers ill fitting. I don't have a printer or local post office so couldn't return.

I ordered a couple of items from Joe Browns for presents they are great quality and so quirky, all were delivered really quick too! Would shop again!

I recently bought the full length burnt orange coat, In store, surprised to say that the size i thought i wanted was to big i went down the photo does not do this beautiful coat justice it has other colours running through it, it will look lovely with a nice pair of boots its a nice weight nice and long The lady in the shop said its so lovely on. I would recommend it .

19th October.
Further to my earlier review I would like to edit this and give Joe Brown a more positive one to be fair.
I received my order today and was thrilled with both items. They are exactly as was shown in the advertising leaflet I am delighted.
I apologize as my frustrated comments were a bit harsh. Apart from my comments about lack of communication I take back my negative criticism and would be very happy to order from Jo Brown again.

Still waiting on my order to change from 'processing order' to 'shipped'. Ordered 2 items online from Joe Brown website on the 4th October ..told delivery would be by 11th......Now customer service says ( AI!!!) they will be shipped soon but will still take up to 6 to 8 days!! The company took my money first without checking whether the items were available. They are either in stock or not?? What is the problem.?? If my order is not shipped today. I request a refund ASAP. Very very disappointed with the treatment of a customer.

I was looking for a festive dress and spotted this on Joe Brown's site, I'm so happy with it the quality is excellent and love the pattern can't wait to wear it. I ordered a size larger as it looked a more fitted dress so a 16 instead of my regular 14, but it fits great.

I ordered a top which had a free postage code. I missed the place to add the code, emailed customer service and they refunded me. The top had just gone down in the sale, they refunded me the difference as well. Very quick replies from them and I am over the moon with the refund. Thank you Joe Brown 🥰

What a company!
Not only fabulous clothes and homeware, but absolutely amazing customer services.
I had a problem with an item and they have gone above and beyond. Thank you, Lewis!

I've had quite a few items from Joe Browns over the years. The designs are excellent, I really like the styles. But, the quality is just appalling. The materials are cheap and the manufacturing is not good.
I've just returned the last item I will buy from them. I can't keep trying. it's time to go elsewhere and draw a line under Joe Browns.

EDIT: You won't find me on your system as I bought from Amazon, not direct from you. I also don't appreciate the TrustPilot threat of taking this review down if I don't provide you with my order details. Shocking, how NOT impartial this website is. Not worth leaving reviews when TrustPilot can be bought.

I have just taken delivery of a blue short sleeve jumpsuit. I am so dissapointed. It’s a bad fit…. The quality is rubbish…. It was made for a giant. Brenda Cassell.

I've viewed the new season and the clothes/shoes look fabulous however in the past I have ordered several coats, shoes and boots. Unfortunately the quality is poor. This has put me off purchasing any further items. Such a shame!

So disappointed. I used to shop at Joe Browns a lot and was always happy with the quality, but recently bought a skirt in my usual size and it was far too small. So disappointing to see that they’ve decided to follow other high street shops in sizing down their women’s clothing to deter plus size women from buying from them, therefore leaving not many places that we can shop from.

Amazing customer service
Beautiful crochet dress, thank you so much, Lorraine you a angel 😇

I drove 2 hours to go to the Joe Browns store in Meadowhall as I wanted to be sure on sizes. Lovely shop and the assistants were so helpful. It was the best service I’ve had in a shop since moving to the UK 5 years ago. Because I live so far away, the assistant suggested she order online for me so I could send the clothes back if I changed my mind. Unfortunately, something went wrong with that and I saw on the email confirmation that two of the same dresses had been ordered twice. I emailed and customer service corrected the order - and cancelled the £5 difference as the right dress was more expensive. I love Joe Browns’ clothes and it’s great that the service matches them.