JoeBrowns.co.uk Opiniones 

Ordered Navy Polka Dot Skirt £50.00 Happy with delivery and quality of material however disappointed as there was no indication in either the market photos or description that the skirt had a frill around the bottom. Looking at the des description and seeing it on the model I could not see the frill the product just looked an A line skirt therefore would not have ordered it.

Some lovely clothes but customer service that lacks professionalism. I spent a significant amount with JB over the past week, for all three orders the tracking was not working (apparently an Evri problem, but one that persisted with 3 deliveries over the week!)

Staff on the "helpline" seem to assume that customers can just be at home waiting each and every day. Many of us work for a living and need advance notice for being able to take a delivery.

I paid for "express" delivery not realising the VERY early cut off point of 3pm for next day delivery. MY fault for not reading this but it is very unusual compared to say NEXT (Midnight cut off). When I raised this with the call handler I was met with "we are a small company and not as big as NEXT or AMAZON!" - I had never mentioned Amazon. Rather odd comment. It was the lack of botherdness - the oh it might be there tomorrow, it might be there Monday. I cannot tell you know you need to ring up and track in the morning (except I can predict the tracking will still not be working). For me to be home tomorrow I need to take leave today.

I will pack all my orders up and send them back. Whilst nice clothes, that is pointless if the service is so shoddy. A small company which clearly remains very limited on the ability to have a decent cut off point for next day delivery.

Not surprised to see the rating on 2.9/5 - clearly not just me disappointed.

Had problems paying for order, resolved and given free postage due to inconvenience.
Clothing received but unfortunately wrong size 38" not 48", Customer service immediately dealt with, new order and collection following day. Super impressed.
Love the jackets as well!

Called the customer service and they were 10/10 very helpful I would defintely reccomend this store absoultey awesome clothing 😊😊😊😊

Bought the purple crinkle cut summer dress. I ordered petite as only 5 ft. It's quite long and given style of hem can't be taken up. I'll keep it but it's quite expensive for what it is.

They always answer questions helpfully and patiently.Back up always gives you confidence in buying, and returns easy. Also very descriptive, so hardly need to return anything.

Bought a number of shirts and coats from them over the last few years. Always pleased with the style and quality of items, never any issues

My wife sent me a referral for £10 if I signed up, so I did and it just kept saying referral not accepted such a scam and I had to pay full price as my wife really wanted an over priced jumper. Not happy

I’ve bought several items from Joe over the last few years, the price reflects the quality, just received a new T Shirt today. Blown away… how often do you get something so well made, so thoughtfully produced.

It’s the Lucky Joe t shirt with the pin up girl.

The shirt is beautifully made, I ordered it primarily because of the design only, but when I unwrapped it, I felt the texture, its embroidered, it’s a wonderful, tangible piece of clothing, I don’t know wether to wear it or frame it.

Perfect.

Terrible company. The person entering the tracking codes doesn't know how to do so correctly, customer service never responds and if you do it via topcashback, they pretend a discount code has been used when one hasn't been. Also you're literally purchasing garbage made abroad.

Joe Browns used to be my absolute ‘go to’ for vivid good quality T-shirts, but their good quality days are now firmly behind them. I have older Joe Browns T-shirts outlasting the more recent ones. All good things come to an end (and normally in pursuit of profit). Then there is the EVRI thing of course, plus the dreadfully wasteful marketing bombardment.

Very disappointed after ordering from them over the years.
Very slow delivery by them (not EVRI) and returns take days to refund.
They completely ignored my full refund request. Only answered half my customer services email so had to email again and they still didn’t actually answer my complaint. Really gone downhill.
Even the clothing is now a strange fit and not consistent size wise. Given they are quite expensive I’ll be looking elsewhere

I bought a dress from Joe Browns for my son's wedding in December. I am very happy with the quality and fit and had lots of compliments.
I have also returned things on two occasions and have received refunds promptly. When I've rung with any query, I've found the people on customer service to be friendly, courteous and efficient.

For customers, they send a return barcode with your order and the quality of the clothes is good. I always have problems with other companies for returns.

1st time buyer and WOW! Exceptional! Delivered 24 hours after ordering by Evri, fabulous clothes and fabulous quality. Will definitely be buying from this company again.

What terrible quality. I've bought clothes from Joe Browns a couple of times and found them to be okay. Tad over priced but nice designs.

Recently I bought some knee high lace up boots. They look lovely but after a couple of wears the sole have holes on both feet - this is less than 3 months

I've never had this on any boots. On closer inspection the soles are only 2mm thick, which is thinner than any shoes I've ever seen. They might as well be paper. I've had to pay to get them resoled.

Contacted Joe Brown who didn't even ask for the model number or any details but stated they were sorry I was disappointed and go back to store. I don't have the receipt anymore so no help available there.

My complaint is that the boots weren't fit for purpose and they need to review the quality and improve manufacturing. They charge enough to pay for decent soles

I ordered nearly £300 worth of clothes from Joe Browns in xmas sale. Arrived from Evri and unfortunately even petite was still too big. Posted back and waited for refund. 10 days later enquired via email about return, parcel had not arrived back to the warehouse. To Rayne lead advisors credit, who dealt with this query, once I sent photos showing evri tracking was still on its way, I received full refund without any problems. I hope the parcel turns up though I have seen issues with evri parcels going missing in comments online and Facebook. First time it has ever happened to me.

I ordered some boots in September which were advertised as waterproof. However, on first wear in light rain, I realised they definitely weren't waterproof! When I revisited the website, the 'waterproof' label had been removed. The boots have fallen apart within 3 months of purchasing them, when I only wear them for a max of one hour per day. I made a complaint on 16th December and I am still awaiting a response. I would not recommend this company.

Customer service and customer care appears to be non existent?

Ordered 1 item but in 2 sizes. took them over a week to tell me that one size is out of stock. This after confirming my order and quoting in stock,plus informing me that they would be leaving?
They dispatched the size that was in stock, but never bothered to ask if I still want them even though it was a part order. 20 mins after telling me that one item was out of stock I cancelled the complete order.
Its now with Evri for delivery, I can do without the hassle, now no doubt have to return this item even more hassle. Why don't they just ask Evri to return the items as the order is cancelled.
I assume that our contract has been broken by Joe Browns as they cannot fulfill my complete order.

It appears from Trust pilot reviews that their customer service just confirms my opinion/view.

Nice clothing but boy do they need to sort this out!!!

Great range of products, but the goods just don't turn up and customer service is non existent.

Their courier partners are Evri who either lose or steal the orders. I paid extra for priority delivery, but 3 weeks later still no goods and no response from them.