JoeBrowns.co.uk Opiniones 

Unimpressed even at sale price. I received the Santorini shirt today and apart from being a horrible viscose material the shirt was crumpled and a button hanging off. It's a shame really as the pattern is very nice. I think it was probably a return. I have had quite a lot of stuff from JB's in the last few years which have been decent. Can't be bothered to return so better get the cotton and thread out.

I had a small issue with a lamp I ordered (a few loose tassels and a crack), and Joe Browns handled it incredibly well. No hassle, no back and forth—just a new lamp sent out straight away.

Their customer service team was friendly, helpful, and fast. It’s so refreshing to deal with a company that genuinely cares about its customers.

Terrible after service for returns. Took two weeks for a return to be processed and they have then charged me £6 for postage!
I’ll only ever shop in a store for Joe Browns, the website returns is terrible.

On the plus side, they have a true real body fit to size. So, being an XL anywhere else, you're a L with them, which is the same as Trespass and their size policy.

For Zara you'd be a XXL. So thumbs up for that. They do good xmas and wedding outfits, but more nowadays it's a lot fewer outstanding pieces.

Perhaps they've changed design team, but a lot of the end products are pretty normal.

Sometimes the material is hit and miss. So, they used to do shirts in better more firmer cotton. Nowadays the collars easily get bent and it feels like cheap cotton.

About 8 years ago they had more stylish clothes that fit across a lot of genres and I feel, better quality cotton in both jeans and shirts.

Now for design they have a hipster vibe and designs which sometimes just come across as a bit Primark design.

Gone are the retro, and a super Desigual competitor with really funky patch work, and in with some occasionally great numbers, but a lot of mediocre designs for men.

I mainly shop in the sales but do buy some things at full price.

I had difficulty returning an item. After contacting customer services I was extremely impressed with the prompt support received and the help and guidance given. I can’t recommend this company enough

Thank you for remembering my birthday!!All items are very good quality and carefully packed. Quick delivery!! I would recommend this brand to friends and family.

Kind regards,
Arta Alvika

I ordered a sweater after a reverse image search suggested this brand. The fact that it 'should not be hung as it might distort' is a clue to how flimsy this clothing is. OK, so I returned it for a refund - hence 2*. Now they won't stop sending their horrid catalogues despite sending a pleading email. Really tat from start to end.

I made a mistake on my order, phoned customer service team who resolved my problem straight away. Absolutely brilliant. My dress arrived today; it is very floaty, lovely colours and true to size. Thank you so much.

So wished I'd read the reviews before ordering!!!! I have no idea what the clothes are like as I haven't received them!! Evri received the parcel over a week ago and for the last 5 days it's said delayed will be delivered next day!! No reply from my 2 enquiries with Joe Browns!!! Just want my money back and they can keep the parcel!!

Joe Bowns have fantastic clothes at a good price for men - which is a real bonus.
But please, please, please do not use Evri for delivery they are the sh....est courier company. If and when you finally get your parcel they are left on the garden wall where anybody can pick them up. I would rather pay for a better delivery service

Just wanted to say they have a great customer services team especially Claire who took the time to call me as one of my items was of stock now that's great customer service that sadly is disappearing.
Well done Joe Browns 👏
Many thanks
Malcolm.

The clothes were great as always but dispatch, customer service and delivery are not worth the stress or the money.
After over 12 years I am considering never buying or recommending Joe Browns again.
I wanted next day delivery which I paid extra for and after ordering on a Saturday morning I didn’t see my delivered items until Wednesday afternoon. They weren’t dispatched until Monday which would have been the next working day when I would have expected them to be delivered. Then handed to Evri the worst delivery company in the UK. They must lose Joe Browns so many customers as they provide terrible delivery service and I have complained before many times about this delivery company to Joe Browns. Evri attempted to deliver my parcel at 22.00 on the Tuesday to the wrong house. I contacted them telling them they had the right address but the wrong house which clearly have numbers in the front. I put for them to deliver to my safe place and the next day they delivered again to the wrong house safe place on Wednesday afternoon. Luckily I know my neighbour and retrieved my parcel Wednesday evening. I have had no joy contacting Evri their bot chat doesn’t give me the right options to explain so I registered a complaint. As for Joe Browns customer service that uses Evri I have written 3 complaints on their enquiry forms which allows you to scroll to complaint and heard nothing. The first being on the Monday. Seriously appalling customer service. I can’t call because of working and the whole idea of buying online is to save time on visiting a store or talking on a phone. I have spent 3 times longer online chasing up my delivery and trying to contact Joe Browns and their choice of delivery service Evri than I did choosing my items and paying for them. Shame on you Joe Browns you have lost a good loyal customer and future sales from myself and others because I won’t be recommending you anymore not because of your lovely clothes but your non existent customer service and your choice of delivery service.

I can't get a refund for returned clothes. 10 days ago I returned the blouse. I did not received my money.

I used to order regularly from this company
This clothes i ordered didn't fit. It was quite a big order. I had an email saying it would take up to 10 days to process my return. Today 10 days later I have had an email to say the Return has been processed and now I also have to wait a few days for the credit to go back on my card.
They've charged 4 pounds for the return and are hanging on to my money for the interest.
I wont be using them again. I really dont like being taken the P out of.

As usual great service in the white rose store in Leeds. Popped in today for a browse . With the help of Ahana ( supervisor) I purchased a military style jacket . She helped me with the correct size and nothing was too much trouble.

Fast delivery time and good returns policy. Sizing also good. Fabric not has heavy has expected but ok. Colour said khaki but really a green.
Lack of inside pocket a big disappointment especially on a man's jacket. Good price, but it did differ depending where you searched!

JOEBROWNS CLOTHING ARE Excellent. Delivery agent Evri useless. Co supply tracking no Same number from Evri. Neither works with Evri app. App faulty. Many times experienced. Please change from Evri. I have given bad feedback to Evri. The Evri driver is excellent. Issue is Evri back office software. No day before message of delivery, no on day early morning reminder with 2 hour window. Receive text delivery 2 hour window 10 minutes before actual delivery. If at work no chance to contact neighbour or make alternative arrangements. I live in London with high risk parcels stolen from door. Evri is the only delivery company we have a problem with. I have fed back to Evri.

My experiences with Joe Browns has always been excellent. Their clothes are great quality, often offer a little something refreshingly different and their returns process has always been easy and reliable. Love the fact they give customers 28 days to return items and that returns are free. I’ve had reason to call customer services and the phone was answered promptly and the member of staff couldn’t have been more helpful. The only thing I’ve noticed is that when they advertise on Facebook I’ve found the items advertised often have a delivery date months out (one I saw in May for delivery in Nov(!) which was disappointing so I didn’t order but I’ll always continue to keep an eye on their new stock. Definitely recommend.

Ordered a load of stuff recently for a wedding outfit. Everything came correctly and on time. I had a slight problem (my fault) beforehand and called to sort it out. The member of staff was very helpful and corrected my mistake. When it came to returning some of the items, I was informed when they received the parcel and how long it would be before my refund would be processed. Will definitely be ordering from them again in the future.

I’ve been buying clothes shoes ect for years always loved them . I send some bedding which was in Sale , decided to order it wish I hadn’t !! Material cheap, feels horrible pattern blurred didn’t look like picture at all . So glad didn’t pay full price , not nice or comfortable to sleep on feels slippery very disappointing thought with such a high profile it would be luxury No !!