LemonSalt Opiniones 

I see that LemonSalt have attempted to have my last review removed by TP as "defamatory". There was nothing defamatory, I expect they are trying to improve on their untrustworthy score. To reiterate I'll write another review to ensure consumers are fairly warned about their delivery promises; I paid £8.99 at 8.30am on Thursday 1st for express 24 hour delivery and had not received the item 72 working-day-hours later so requested a refund. They rude agent muttered something about Fridays not being included as a "week day". I am mindful that some religions do not work on Fridays, but it is a moot point as it went past the 48hr mark if you did not include Friday anyway. - So even if one of TPs bots does take down the original, I will keep this up. Under another name if I have to. I don't like being lied to, treated like a fool and offered no recompense for a service I did not receive. Here's an idea Lemonsalt, why don't you try to improve your score by putting effort into better customer service instead of getting honest reviews removed.

You can tell these positive reviews are those fake ones paid for by the company (I know - I get contacted by such fraudsters all the time). Avoid this company like the actual plague. Awful quality used item passed off as new.

I ordered a Dualit kettle and toaster set from Lemon Salt’s online store, expecting brand-new items. What I received was anything but. The kettle showed clear signs of previous use: limescale buildup, fingerprints, water residue, and even paint marks on the base. It was obvious this product had been used before.

I immediately contacted their customer service team and provided photos to support my concerns. To their credit, they did offer a replacement. However, when you’re spending £210 on what should be a brand-new set, it’s unacceptable to receive secondhand goods. I politely declined the replacement and requested a full refund instead. I also expressed frustration about having to drive two towns over to return the product, along with the time I’d already spent chasing responses via email and phone. I felt that some form of compensation was warranted for the inconvenience.

After two days with no response, I returned the product using the prepaid Evri label they provided and followed up via email with proof of return, again asking for refund confirmation and addressing the issue of compensation—still no reply.

I then called customer service. The representative acknowledged he could see all my emails (which raised the question—why hadn’t anyone responded?). He confirmed they would process a refund but offered no email confirmation. When I asked about compensation, I was told they “don’t do that,” there’s no complaints department, and I couldn’t speak to a supervisor.

This level of service is unacceptable. A company that can’t properly address complaints or offer solutions when they make serious errors shouldn’t be in business.

Save yourself the stress. Their slightly cheaper prices are not worth the hassle. I’ll be heading to John Lewis—paying a bit more for peace of mind and genuinely professional service.

After a shaky start in trying to contact customer services, for which we have received an explanation and apology, this company has provided excellent support. They could not have been more helpful in resolving our issue. I would recommend using this company.

The company themselves are very good at posting orders off in good time. I ordered two big bags of macadamia nuts and another bag of mixed nuts that all arrived in good time. This evening, i opened one of the macadamia bag for my visitors, and they smelled completely rancid. The smell was so bad that I felt nauseous. We regularly order our macadamia from a different company, and they've never, ever, given off a bad smell. How disappointing...

Not a vanilla case… Ordered an item for a someone who passed away the day after it’s arrival.

Rang LemonSalt who were so kind. Sent a free return label straight away & talked me through the process. Refund to follow.

Unopened package label removed, their returns label attached. Scanned in at local Evri point & notification of delivery back to them received this afternoon.

A bitter sweet experience that leads me to praise this company! To thank them again! And to highly recommend x

Really happy – I ordered a couple of candles (one for me and another as a gift) – they were an excellent price compared to other companies out there – they arrived promptly and were carefully packaged.

Great company in my view

Quick order process, and very quick delivery, awesome
delivery and communication, grateful that i received my item before xmas, other services were not available, lemonSalt were!

I was dubious about ordering from this company as it seemed to be a rather new untried online company, however, the item arrived within two days of my ordering it, very well packaged and I am very pleased.

Such an amazing company, I needed to get some Sally Williams Nougat. Unfortunately I had been let down badly by a company and then came across
Lemon Salt! I ordered and within a couple of days my order has arrived. I am thrilled with this company and will definitely use them again. I highly recommend them.

Despite only placing my order around noon, it was despatched same day and by premium carrier DPD that helpfully provide an hour delivery window and in my case delivered next morning - less than 24hrs after the order was placed. I also really appreciated the excellent protective packaging (unlike a well-known major online retailer where an order is just dropped into a box and topped up with paper affording minimal protection underneath), my LemonSalt order was placed in a box lined with packaging underneath and on top so I received it in perfect condition - particularly helpful should an item be intended as a gift.

No goods delivered, no refund, no reply to emails.
Is this a scam ?

Very, very impressed with the whole process of ordering my items. Not only are the items cheaper than I`ve seen elsewhere, there was a multi-buy discount making them even better value.
The packaging is the best I`ve seen for any online company, really impressed with the way the items were packaged.
And not to mention free next day delivery (over £35 spend) which was true to their word; I ordered my items yesterday (16th Oct) at 11:01 and received the parcel today at 13:08.
Very impressed indeed.
I`ll be ordering a few more items today.

Found what I needed on the website at a decent price, order process and delivery were problem-free. Would use again.

Very happy to have found Lemon Salt (searching for some cereal bowls to match current style). Super fast delivery and the products were just perfect - and very well wrapped to protect them in the deliver phase. I will certainly be ordering more, having now realised the range of products they can supply - great work Lemon Salt team !!!

Thank You Kyle And The LemonSalt Team—!
The Lovely Kitchen Serving Tray Arrived And Is So Attractive—I Really Could Not Have Asked For A More Simple/Genuine And Truly Stress Free Experience In Purchasing From The LemonSalt Website—!!Thank You Very Much Again For Being So Kind And Helpful--Best Wishes/Mr.Shaire

Super fast delivery, items packed with care. Amazing customer service.

Everything safely packed and promptly dispatched. Long dates. Good discounts, too. Would use again.

Super fast delivery - received in less than 48 hours with their standard shipping! Great quality products. Excellent all round.

Very speedy delivery.
The biscuits arrived safely yesterday and included a lovely gift. Very many thanks too you all.
I am on medication that makes you feel queasy and your ginger biscuits work wonders without too much bulk.