Majestic Wine Opiniones 

The selection of wine is fantastic and so are the staff, really helpful, a real pleasure to shop at Majestic Wine.

Just had another fast delivery from Havant, great service, staff are always really helpful(especially Jacqueline) and wine is excellent. Really pleased with Majestic Havant

Good quality wine at a competitive price . Good website , good delivery system.
Bit frustrating prices go up and down. I have bought a lot and whilst I like to vary a bit I buy core product such as Guigal cdr, Bread and butter pinot etc and would like consistent pricing

Knowledgable friendly staff. Very helpful.

Excellent service and a very good choice

Your service is great, delivery is very efficient and your website is easy to use….but some of the wines are of variable quality. I bought 6 bottles of Corsican Rose recently (Serra Ile De Beaute) that were sub-standard. We drink a fair amount of rose so I think we are reasonably objective judges. I expect better from Majestic.

We buy lots of Guvnor red and Gathering Storm as our everyday drinking. So far not found a reasonably priced rose.
Our biggest and too frequent complaint is getting a call back to pay for an order at your Havant depot and having to chase up. We are contemplating changing to Southampton depot if they will deliver to Bishop’s Waltham? No doubt Havant will say staff shortage for not answering left messages.

Amazing staff very organised knowledgeable and helpful

I visit Majestic every few months and the service is always excellent, whoever is serving. I am always asked if I need any help, or if I would like to sample any of the wines open and never hassled however long I take. My time is always well spent because without fail, the play list is superb and always unique. Finally I am always asked if I need help loading the wine in the car. You’re not the cheapest but great staff and good service are important and valued.

Knowledgable, helpful staff as always.

Overall a very pleasant experience. The staff at Berwick were very helpful and patient. Explained which wines were good value for a wedding and which we should avoid. A couple of tastings for potential purchases included. Also very helpful sorting beer and non alcoholic out. Sean and Kate are both a credit to Majestic.

Great value, superb products.

The young lady who looked after us at your Bicester Branch was very helpful and knowledgeable.
Very pleasant

I was able to look round and find the wines that I wanted to purchase and was looked after by the colleagues attending to the sale.

Jaqueline at the Havant store gave me some great advice and choices yesterday. It is always a joy visiting the store and exiting trying the wines recommended. Thank you for the great service and e xperience.

If I could give zero stars, I would.

We chose Majestic to supply the drinks for our wedding because we assumed a national retailer could be trusted to get something so important right. That assumption couldn’t have been more wrong.

Majestic’s mistake turned what should have been one of the happiest days of our lives into an exercise in damage limitation. We ordered 21 cases of beer for 110 wedding guests, but Majestic delivered just 2 cases. To make matters worse, it was one of the hottest days of the year, making the lack of drinks an even bigger concern. Instead of enjoying our wedding day, a huge portion of it was spent scrambling to source emergency replacements and wondering whether we’d have enough drinks for our guests. No couple should have to deal with that on their wedding day.

For a business that markets itself as an expert in wine for special occasions, the lack of care has been astonishing. Yes, Majestic eventually refunded the £546 order, but only after considerable time and effort on my part. A refund simply returned my money for goods they failed to supply correctly. It did nothing to acknowledge the disruption, inconvenience and hours spent resolving a problem that should never have existed.

What has disappointed me even more is how they’ve handled the complaint. Despite countless apologies, the only goodwill they were prepared to offer was a £100 voucher, a discount on another order and an in-store tasting. After letting us down so badly, they expected me to come back and spend more money with them. When I explained I had completely lost confidence in the company and asked for a cash goodwill payment instead, they refused and described their offer as “final”.

At that point, the apologies became meaningless. If a company genuinely values its customers, it demonstrates that through its actions, not by repeatedly saying “sorry” while offering compensation that can only be redeemed by shopping with the very business that caused the problem.

Mistakes happen. Every company gets things wrong. What separates good companies from bad ones is how they put things right. Majestic failed that test completely.

I will never shop with Majestic again, and I certainly wouldn’t trust them with another important occasion. If you’re considering using them for a wedding or any event where reliability matters, I’d strongly recommend looking elsewhere. There are plenty of wine merchants who deserve your money more than this one.

Great experience with the docklands team. Always deliver on time with great quality products. But would be great if there was a wider range of canned drinks (cocktail offering).