I found the Maplin customer service team to be excellent. The cable I’d been using just stopped working for no apparent reason, Kate sent out a prepaid label straight away, I returned the cable. I... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with u... Ver más
Terrible customer service. RM delivered cables to the wrong address, despite have POD proof they insisted that I had to go to the wrong address and then go to depot. Despite online and telephone co... Ver más
Everything’s fine except the fact they use DPD and DPD left my parcel in an extremely by irresponsible location and I had to contact them whilst I was at work to get the driver to go back and make sur... Ver más
Información sobre la empresa
Escrito por la empresa
Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!
Información de contacto
First Floor, 5 Century Point, Halifax Road, HP12 3SL, High Wycombe, Reino Unido
- help@maplin.co.uk
- www.maplin.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Only out of box looks and sounds great
Only out of box looks and sounds great
bought a magnetic stylus thing (I am…
bought a magnetic stylus thing (I am old school) for my Ipad Pro, great price and works great, delivered swiftly
Never received an order, support is horrible
Ordered for £110 on 16/03, never received. communication is very poor - no time frame, never get back even to say they are still working on it or something in progress. They write only after I leave a messages on the site. It feels like they don't care, if not worse. Too bad I didn't read the reviews before buying
Cable arrived quickly
Cable arrived quickly.
Three layers of plastic packing was unnecessary though.
BRILLIANT PLUGS.
What a great item.now i can turn on my water pump to extract rainwater from bottom of garden without going outside and getting soaking wet, plus extractor fans in garage to rid of condensation,didn't know these plugs existed wish i had known years ago .highly recommended great company recieved next day perfect..a big THANK YOU MAPLIN.
Improved Customer Service
Update (20/02/24) - I am happy to upgrade the review given the response from James below. James reached out to me on email initially and arranged a return from Yodel, that never showed up. After some confusion, he was able to send a return label so I could post it myself. James also ensured he followed up on the refund and confirmed as soon as it was done. Thankfully, refund was quick after the item was delivered to their warehouse. I hope this helps to put some trust back into their service. The only issue is lack of telephone line and delay in response over emails. Hope they work on this ! Thank you James for keeping up the promise !
MA15318 - Want to return an order, where the incompetent "Yodel" courier did not collect as scheduled. So I have sent numerous emails to Mapling to rearrrange or atleast send me the label and I can go and drop it to the courier shop.
No working phone lines, no live chat. Its next to impossible to find someone respond to you in time. Sporadic email responses over couple of days (once a week or at the most twiice).
Not very customer efficient. Why can't you attach a returns note in the shipment, so its easier to return it????

Respuesta de Maplin
Bought one before!
I knew that what I wanted was available from Maplins, as I have bought one before. The power lead arrived in the post this morning 29/1/24 Highly delighted with the fast despatch and delivery! Thank you!
Shopping at Maplin no issues at…
Shopping at Maplin no issues at all,when product arrived,looked excellent and well packaged.Only issue is with Royal Mail that took a week to get it to me
I never write reviews but I feel I must…
I never write reviews but I feel I must ! Maplin you a have been fantastic company only , I ordered a car which came with out the fixers to the wheels
They responded super quick and have sent me a whole new car ! Without any problems! Can’t believe the service will most definitely be buying again from you great service 🥰
MA14098
Order number : MA14098
I didn’t receive my order it says it was delivered to my neighbor i asked him he received nothing
And you are not responding to my emails
Great service without getting wet!
Good quality products and excellent service but still miss the shopping in the store experience.
Top notch
Very good service, quick and efficient. Item brought as a birthday gift
Excellent service and good communication
The price was very fair and the battery was delivered in good time. The communication was excellent and I was informed of each stage of the delivery process. Excellent service!
Claim to offer student discount. They don't.
Claim to offer student discount, once you go through all the trouble of verifying, and then applying the code - they claim it's invalid. Waste of my time and effort.
Package arrived damaged and most of…
Package arrived damaged and most of contents missing. Maplin refused to resolve
Great company
Great company, items arrived so quickly - pleasantly surprised especially at this time of year!!!
Great price and quick delivery despite…
Great price and quick delivery despite been near Xmas. We have to travel to the shops and we had forgotten batteries, so it was more economical for the postman to deliver them as he passes everyday.
V good people
Damaged packaging and missing items
I received my order on time. The inner packaging was damaged, as in the box containing the batteries was damaged and taped up with clear and brown tape. Outer packaging was not damaged. Also, and more importantly most of the batteries were missing! I think I’ve been sent used batteries. Hopefully someone at maplin will sort this out. First time this has happened with a Maplin order.

Respuesta de Maplin
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







