Maplin Opiniones 

1251
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I found the Maplin customer service team to be excellent. The cable I’d been using just stopped working for no apparent reason, Kate sent out a prepaid label straight away, I returned the cable. I... Ver más

Valorada con 5 estrellas sobre 5

My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with u... Ver más

Valorada con 1 estrellas sobre 5

Terrible customer service. RM delivered cables to the wrong address, despite have POD proof they insisted that I had to go to the wrong address and then go to depot. Despite online and telephone co... Ver más

Valorada con 3 estrellas sobre 5

Everything’s fine except the fact they use DPD and DPD left my parcel in an extremely by irresponsible location and I had to contact them whilst I was at work to get the driver to go back and make sur... Ver más

Información sobre la empresa

  1. Tienda de electrónica

Escrito por la empresa

Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(1251)

31 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Never received an order, support is horrible

Ordered for £110 on 16/03, never received. communication is very poor - no time frame, never get back even to say they are still working on it or something in progress. They write only after I leave a messages on the site. It feels like they don't care, if not worse. Too bad I didn't read the reviews before buying

27 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

BRILLIANT PLUGS.

What a great item.now i can turn on my water pump to extract rainwater from bottom of garden without going outside and getting soaking wet, plus extractor fans in garage to rid of condensation,didn't know these plugs existed wish i had known years ago .highly recommended great company recieved next day perfect..a big THANK YOU MAPLIN.

20 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Improved Customer Service

Update (20/02/24) - I am happy to upgrade the review given the response from James below. James reached out to me on email initially and arranged a return from Yodel, that never showed up. After some confusion, he was able to send a return label so I could post it myself. James also ensured he followed up on the refund and confirmed as soon as it was done. Thankfully, refund was quick after the item was delivered to their warehouse. I hope this helps to put some trust back into their service. The only issue is lack of telephone line and delay in response over emails. Hope they work on this ! Thank you James for keeping up the promise !

MA15318 - Want to return an order, where the incompetent "Yodel" courier did not collect as scheduled. So I have sent numerous emails to Mapling to rearrrange or atleast send me the label and I can go and drop it to the courier shop.

No working phone lines, no live chat. Its next to impossible to find someone respond to you in time. Sporadic email responses over couple of days (once a week or at the most twiice).

Not very customer efficient. Why can't you attach a returns note in the shipment, so its easier to return it????

18 de enero de 2024
Opinión espontánea
Logotipo de Maplin

Respuesta de Maplin

Hi Swati,

I'm so sorry you feel we didn't respond to you soon enough, it looks like it was a combined issue as we weren't notified about the failed collection until late on Friday, and our offices aren't open over the weekend.
This was unfortunately compounded by the fact that our system seemed to receive numerous identical emails from you and this caused the entire thread to be marked as spam on Tuesday
I must emphasise that I'm very sorry that we didn't catch this sooner, and I am hopeful that you've received the email we sent on Wednesday with the returns label.

Hopefully, we can have this resolved very soon.
Thanks
James

Valorada con 5 estrellas sobre 5

Bought one before!

I knew that what I wanted was available from Maplins, as I have bought one before. The power lead arrived in the post this morning 29/1/24 Highly delighted with the fast despatch and delivery! Thank you!

25 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I never write reviews but I feel I must…

I never write reviews but I feel I must ! Maplin you a have been fantastic company only , I ordered a car which came with out the fixers to the wheels
They responded super quick and have sent me a whole new car ! Without any problems! Can’t believe the service will most definitely be buying again from you great service 🥰

16 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

MA14098

Order number : MA14098
I didn’t receive my order it says it was delivered to my neighbor i asked him he received nothing
And you are not responding to my emails

4 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top notch

Very good service, quick and efficient. Item brought as a birthday gift

30 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Damaged packaging and missing items

I received my order on time. The inner packaging was damaged, as in the box containing the batteries was damaged and taped up with clear and brown tape. Outer packaging was not damaged. Also, and more importantly most of the batteries were missing! I think I’ve been sent used batteries. Hopefully someone at maplin will sort this out. First time this has happened with a Maplin order.

14 de diciembre de 2023
Opinión espontánea
Logotipo de Maplin

Respuesta de Maplin

Hi Tariq,

Thanks for your review, I am aware you're already in contact with our help team who will be doing what they can to resolve this for you. I just want to assure you that the batteries you received aren't returned units or used, the stock was brand new and only just arrived from our manufacturer a short time before.

Thanks
James

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