We were so happy to move into our apartment at Orchid Place Exeter five weeks ago. We would like to thank the Sales Team Kelly and Chas, especially Kelly who has been helping us from when we reser... Ver más
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Consulta las opiniones de los clientes
Mum moved into Orchid Place earlier this year, after health problems meant she couldn't live in her house any more. Kelly and Chas made the application and move in very simple, and Jane takes wonderfu... Ver más
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My parents haves lived in Wayfarer Place, Alresford Hampshire for a couple of years and as their care needs have increased the staff have provided what is needed to keep them living independently. The... Ver más
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Gail Close our temporary House Manager here at Brigg Court Filey, is like a breath of fresh air around the development. She has managed to lift the atmosphere here from very negative and depressed... Ver más
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Información sobre la empresa
- Constructor de casas
- también en la categoría
- Agentes inmobiliarios
- Compañía de administración de propiedades
- Comunidad para jubilados
- Empresa de construcción
- Geriátrico
Escrito por la empresa
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Escrito por la empresa
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Información de contacto
100 Holdenhurst Road, BH8 8AL, Bournemouth, Reino Unido
- 0800 310 0532
- www.mccarthyandstone.co.uk
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Mum has lived at Blake Court since it…
Mum has lived at Blake Court since it was built in 2016 and her going into a home in April of this year. Jodee and now Lou the house managers have been great. Very helpful with my queries while we sell the flat to pay for mums care, as has Georgie Kedge from Resales.
20 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear KR,
Thank you for taking the time to share your experience of Blake Court.
We are delighted to hear that your mum enjoyed living at the development from its opening in 2016 until her move into a care setting earlier this year. We appreciate that managing a loved one's move and the subsequent sale of their property can be a challenging time for families.
Thank you for your kind words about Jodee, Lou and Georgie Kedge. We are pleased to hear that they have been helpful and supportive throughout this process, providing assistance and guidance when needed. We will ensure that they receive a copy of your review.
We wish your mum all the very best and thank you again for taking the time to share your feedback.
The McCarthy & Stone Team
18 months of "disruptive" noise: McCarthy & Stone acknowledge but fail to fix it
UPDATE - Response to McCarthy & Stone
Your reply sadly reinforces the negative corporate approach highlighted in my review.
You reference "agreed quiet hours", yet in practice nothing has changed: the communal laundry room remains open 12+ hours daily, 7 days a week, adjoining my mother's living room.
Your own findings “clearly acknowledged … an issue with noise transfer”.
After you had tried fitting matting & risers, the EHO still identified a persistent, clearly audible tone from tumble dryers & questioned whether locating a laundry room next to an apartment is appropriate.
With almost 50 years’ experience developing retirement properties, to claim you are "not aware of any further practical measures" while ignoring standard acoustic solutions is staggering.
Expecting an elderly resident to wear noise-cancelling earbuds is not a "proportionate" solution to a chronic noise issue & dismissing her experience as within "accepted tolerance levels" disregards her basic right to quiet enjoyment of her home.
Navigating this 18-month dispute has been exhausting - we’ve persevered purely because of the severe impact on my mother’s quality of life. We expected McCarthy & Stone to prioritise their residents' health & well-being; sadly, this has not been our experience & leaves us wondering how many others are in the same position.
Review
I have been dealing with McCarthy & Stone regarding an ongoing problem in my parents’ Retirement Living PLUS apartment & want to share our family's experience.
My parents’ living room is subjected to chronic low-frequency noise & vibration from the adjoining communal laundry room. While my father is spared as he wears hearing aids, the noise severely impacts my mother’s well-being, forcing her to wear noise-cancelling earbuds just to sit in her own living room.
• Mar 25: Noise issue raised with Estate Manager shortly after moving in
• Aug 25: Formal complaint raised through McCarthy & Stone’s complaint process
• Sept 25: They upheld our formal complaint, stating, “We understand how important it is for all Homeowners to feel comfortable … in their homes & we are committed to doing everything we can to support that”
• Dec 25: Matting fitted with risers beneath the machine feet did not reduce the noise impact on my mother
• Jan 26: They stated their report had “clearly acknowledged there was an issue with noise transfer” but as “noise levels have reduced as expected… we do not propose any further action”
Concerned for my parents' well-being, I appealed directly to senior executives for help. Instead, in Jan 26 Customer Relations again directed us to the Property Ombudsman & First-tier Tribunal (Property Chamber) - neither of whom can help, as McCarthy & Stone’s corporate entity acting as the landlord sits outside the Ombudsman’s scope & the Property Tribunal has no jurisdiction over a landlord’s lease compliance.
• Apr 26: EHO report confirmed a "distinct & clearly audible tone" linked to the tumble dryers that is "persistent throughout the day". The EHO questioned the building design, asking if it is appropriate to locate a laundry room adjacent to an apartment & whether building regulations for internal walls are sufficient in this situation.
• Apr – Sept 26: Following formal interventions from both our local MP & my parents’ local Councillor, on 25 Sept McCarthy & Stone acknowledged "ongoing noise concerns... can be disruptive, frustrating & upsetting". They comment that the noise is within acceptable tolerance levels but "recognise this does not necessarily remove the concern or inconvenience".
As an active noise dispute must legally be disclosed to potential buyers, I feel this severely damages any chance of selling the property in an already incredibly tough market, as widespread UK media reports highlight, retirement properties can be difficult to resell.
McCarthy & Stone publicly commit to Integrity, "holding ourselves to the highest standards" & Courage, "taking ownership & responsibility". Sadly, we have experienced neither.
25 de septiembre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Sally Pardey,
Thank you for taking the time to share your feedback and allowing us to look further into this matter.
We are sorry to hear that your parents remain concerned about noise transfer into their apartment and we recognise that this has been a source of frustration for your family.
As you note, this matter has been the subject of extensive review over a prolonged period, including investigations by McCarthy & Stone, independent acoustic assessments and engagement with external parties. Throughout this process, we have sought to understand the concerns raised and identify any practical measures available to reduce the impact of noise.
Following recommendations made by 24 Acoustics, a number of measures were implemented. These included the installation of vibration-reducing matting beneath the laundry room appliances and the replacement of an older machine with an anti-vibration model. In addition, the operation of the laundry room continues to be closely monitored, with agreed quiet hours in place to help minimise any potential disturbance.
Whilst we appreciate that these measures have not achieved the outcome your family had hoped for, the findings of the acoustic assessments indicated that any remaining audible noise was within accepted tolerance levels. We recognise that this does not necessarily remove the concern or inconvenience experienced by your parents. However, having carefully considered the specialist advice received and implemented the recommended measures, we are not aware of any further practical or proportionate actions that can reasonably be taken at this time.
We recognise that you remain disappointed with the outcome. However, as much of the detail relating to this matter concerns individual homeowners, specialist reports and extensive correspondence spanning many months, it would not be appropriate to discuss those details further on a public platform. We would, however, like to reassure readers that this matter has been thoroughly investigated and reviewed, and every effort has been made to understand and address the concerns raised.
At McCarthy & Stone, we take homeowner concerns seriously and remain committed to listening, investigating concerns thoroughly and taking action where appropriate and proportionate.
Many thanks again,
The McCarthy & Stone Team
Avoid them at all cost
Avoid them at all cost. They are unreliable
19 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Timilehin Aringbangba,
Thank you for sharing your feedback.
We are sorry to read that you feel this way.
As your review does not provide any details about the circumstances behind your comments, we are currently unable to understand or investigate the experience you have described.
We would welcome the opportunity to better understand your concerns. If your review relates to a personal experience with McCarthy & Stone, please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk or update your review with further details so that we can look into the matter and respond more fully.
Thank you again for your feedback.
The McCarthy & Stone Team
Gina's a star!
My wife and I moved into a newly-constructed 2-bed apartment in Century Court, West Bridgford, in December 2017 and are very happy to be living in such a pleasant area. The location of Century Court allows us to enjoy everything we need, from shops, bars, restaurants, dental and medical practices, as well as easy access to Nottingham's exemplary public transport system and sporting facilities. We also consider ourselves very fortunate in that Century Court offers us the services of our excellent House Manager, Gina Large. Gina joined us at Century Court in February and settled in straightaway - she is everything that a McCarthy & Stone House Manager should be: efficient, professional, friendly, approachable and cheerful with a lively sense of humour. When it comes to interacting with residents and any problem or concern they may have, Gina instinctively realises that the matter raised, even if it may appear to be trivial to anyone else, is actually of great importance to the resident concerned and Gina always deals with the issue confidently, with assurance and genuine empathy. While some may need to be taught this skill, to Gina it comes naturally! Two of the major and very important attributes that Gina brings to her job are, firstly, the fact that she genuinely cares about the residents at Century Court and, secondly, she's very effective in sorting out any of the problems that can occur in a development such as ours. If it's within her power and authority do do so, she resolves any issues with a rapid efficiency that takes the breath away! She is a shining example to many of her colleagues and we are lucky to have her here at Century Court.
19 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Geoff Thomas,
Thank you for taking the time to share your experience of living at Century Court, West Bridgford.
We are delighted to hear how much you and your wife enjoy life at the development and the benefits of its location and community. It is wonderful to know that Century Court continues to provide a place where homeowners can enjoy independent living with so many local amenities on the doorstep.
Thank you also for your incredibly kind and thoughtful words about Gina. We are pleased to hear that her professionalism, efficiency, empathy and genuine care for homeowners have made such a positive difference to your experience. It is particularly rewarding to read how much you value her approachable nature and commitment to resolving issues quickly and effectively.
We will ensure that Gina receives a copy of your review and the recognition she so clearly deserves.
Many thanks again for taking the time to share your feedback.
The McCarthy & Stone Team
Butterworth Grange
Butterworth Grange, Bamford. As a regular guest I have always found the guest suite clean and comfortable with a complimentary tray of coffee/tea supply and biscuits. My mother is a resident and has been very happy living there for the past 3 years. Location is great for the small shops nearby. The manager Margaret is very helpful and her office door is always open to anyone who passes. The common areas are kept spotless by the cleaner. Some maintenance complaints are handled by head office which can delay in problems getting resolved quickly.
11 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Anthea Hertfordshire,
Thank you for taking the time to share your experience of Butterworth Grange, Bamford.
We are delighted to hear that your mother has been happy living at the development for the past three years and that, as a regular visitor, you have consistently found the Guest Suite to be clean, comfortable and well equipped. It's wonderful to know that both the development's location and the nearby amenities have contributed to such a positive experience.
Thank you also for your kind words about Margaret and the wider team. We're pleased to hear that her helpful, approachable nature, together with the high standards maintained throughout the development, have made such a positive impression. We will ensure that Margaret receives a copy of your review.
We also appreciate your constructive comments regarding maintenance matters. Whilst some repair requests are managed by our central teams, we recognise the importance of resolving issues as promptly as possible and will share your feedback with the relevant colleagues.
Many thanks again for sharing your review.
The McCarthy & Stone Team
Happy Here
Simone Roper is a great manager at Powell House. She is very responsive and proactive.
I haven't given 5 stars as I had to wait at least 3 months for a shattered window to be replaced with no explanation.
19 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Pauline Brown,
Thank you for taking the time to share your feedback about life at Powell House.
We are delighted to hear your kind words about Simone Roper and the support she provides. It is wonderful to know that you have found her to be responsive, proactive and committed to helping homeowners, and we will ensure she receives a copy of your review.
We also appreciate your comments regarding the delay in replacing your window. We understand how frustrating this must have been and are sorry that you felt there was a lack of communication during the process. We have reached out to our Operations team to better understand the circumstances surrounding the delay and to ensure that an explanation is provided.
Many thanks again,
The McCarthy & Stone Team
Having moved with my husband to…
Having moved with my husband to Millstone House Upminster, we thought we would be set for our retirement with no worries as MCS advertise stress free living.
We noticed that our flooring started to crumble and MCS didn't really care as it was inside our property.
This turned out to be nearly a year before they admitted that it was down to bad workmanship and agreed to get it repaired which meant we had to pack up our belongings and move into the guest room with no cooking or kitchen facilities. This caused a lot of stress for us at 77 and 83 we did not believe our apartment would have such upheaval. This is a very short version as we waited for ages to get it fixed,which just happened this week.
We have never had an apology for the upheaval and stress this has caused us.
The only consolation is our area manager Harley and our wonderful House manager Vicky McClenaghan who has fought our corner and I think if it wasn't for her persistence and nagging we would still be waiting .
13 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Linda Patten,
Thank you for taking the time to share your feedback.
We are sorry to hear that the issues affecting your flooring caused such disruption and worry for you and your husband. We appreciate that having remedial works carried out within your home, together with the need for temporary living arrangements, can be particularly challenging and stressful.
As this matter was investigated through our formal complaints process, a detailed written response was provided which acknowledged the situation, addressed the concerns raised and included an apology for the experience you encountered.
Whilst we regret that your experience did not meet expectations, we are pleased that the necessary works have now been completed. We are also grateful for your kind comments about Harley and Vicky. We know how much homeowners value local support, and it is wonderful to hear the positive difference they made throughout this process. We will ensure your feedback is shared with them.
Thank you again for taking the time to leave your review.
The McCarthy & Stone Team
Jake was superb with supporting my Mom…
Jake was superb with supporting my Mom and I through the process of her taking on a rental property. He was clearly very knowledgeable but equally patient, thoughtful and kind with my Mom who was going through a tough time transitioning with living on her own. Would highly recommend his expertise. Thank you Jake.
21 de septiembre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Suzi Williams,
Thank you for taking the time to share your feedback.
We are delighted to hear that Jake was able to support both you and your mum throughout the rental process. Moving home can be a significant life change, and it is wonderful to know that his knowledge, patience, kindness and thoughtful approach helped make the transition easier during a difficult time.
We would love to ensure that your kind words are shared with Jake and the correct team. If you would be happy to do so, please update your review with the name of the development your mum moved to.
Many thanks again for your recommendation and feedback.
The McCarthy & Stone Team
Buyers beware of buying a new flat
Buyers beware - of buying a new flat.
My parents bought a flat in 2017 for £270K, and after two years it has still not sold. We have dropped the price several times, and recently another similar flat in the building dropped their price to 80K. We are, of course, paying full service charges. There are at least 13 similar flats for sale in the development.
My parents were happy when they were living in the flat, and the Estate Manager was lovely. But my father would have been horrified to know that a flat he bought in good faith was selling for so little. My mother has Alzheimers and is now in a care home - the flat sale would have funded her care for 2 and a half years. At the moment, it is taking her remaining money to pay service charges and looks like it will sell for a price that will not even pay for one years' care.
McCarthy and Stone know about the resales problem, which is not simply a case of a slow market: there has always been a problem. My analysis of Land Registry prices, the new sale price and resales in my parents' development show clearly the poor resales and the very high initial sale price. To me, McCarthy and Stone are a company who exploit older people at a period in their lives when they may be very vulnerable.
19 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Debra Myhill,
Thank you for taking the time to share your feedback.
We are pleased to hear that your parents enjoyed living in their apartment and that they had a positive experience with the Estate Manager. We are, however, sorry to read about the difficulties you and your family have experienced whilst trying to sell the property, particularly given your mother's circumstances.
We appreciate that managing a property sale alongside care arrangements can be both emotionally and financially challenging. Service charges are governed by legislation and are linked to property ownership rather than occupancy, contributing towards the ongoing running, maintenance and safety of the development for all homeowners. The vast majority of these costs are passed on at the same price they cost us to procure, and we recognise that ongoing costs can be particularly difficult for families when a property remains unsold.
Resale values and sales timescales can be influenced by a range of factors, including location, local demand, property condition and wider market conditions. We recognise that this can be frustrating for families seeking to sell a property and understand the concerns you have raised.
If you would like us to better understand your family's circumstances and review the matters you have highlighted, we would welcome the opportunity to discuss them further. Please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk.
Many thanks again,
The McCarthy & Stone Team
BUYERS BEWARE
BUYERS BEWARE
I like where i live. The house manager is excellent!
THAT SAID. The company are theives and have no moral compass.
I had an horrendous experience when buying my flat.
The sales person said there was an offer on the flat i like with a discount of£40k.
I paid my deposit on the Tuesday and Friday the sales person came back to me and said it had been withdrawn that day!
It was word of mouth so nothing i could do.
They made a play of offering various things but not strictly off the price of the flat and then continued to what i feel was pressure that if I didn’t sell mine quickly I would lose the benefits they had given me. I turned over my sale to their sales company, reduced the price of my flat and heard virtually nothing from them.
I feel like a naive idiot to have been taken in with all this. Hindsight is a wonderful thing!!
18 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Vicki Bullock,
Thank you for taking the time to share your feedback and waiting whilst we looked into your experience.
We are sorry to hear that aspects of your purchasing journey left you feeling disappointed. We appreciate that the withdrawal of the offer after you had paid your deposit was upsetting, and we understand why this has remained a source of frustration for you.
While this was some time ago and the circumstances cannot now be revisited, we are sorry that the experience did not meet your expectations and that you felt unsupported during parts of the process.
We are, however, pleased to hear that you are happy in your home and that your experience with the House Manager has been a positive one. We wish you many happy years there.
Kind regards,
The McCarthy & Stone Team
The Limes RL
My stay in the Guest Suite at The Limes, Lymm was outstanding. Beautiful 4 star accommodation with all the facilities and embellishments of a top hotel.
Helen, the estate manager, was so very helpful.
This guest suite is the benchmark for McCarthy Stone RL or RLP properties.
Thank you for an enjoyable stay.
18 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Stephen,
Thank you for sharing your positive experience of staying in the Guest Suite at The Limes, Lymm.
We are delighted to hear that you enjoyed your stay and found the Guest Suite to be so comfortable and well equipped. It is wonderful to know that the accommodation compared so favourably to a high-quality hotel experience.
Thank you also for your kind words about Helen, the Estate Manager. We are pleased to hear that her support and helpfulness contributed to such an enjoyable visit, and we will ensure she receives a copy of your review.
Many thanks again for taking the time to leave your feedback.
The McCarthy & Stone Team
We moved into our new build apartment 3…
We moved into our new build apartment 3 months ago (Orchid Place, Exeter). We both feel that this is the best thing we have ever done. Both Kelly and Chas in sales were really good throughout the process always returning calls and answering my never ending lists of questions! Our House Manager, Jane is the best, nothing is too much trouble for her. Our neighbours and indeed everyone at the development are fantastic, we have made so many new friends. There is so much going on here we are at a stage where we need to pick and choose, we cannot do it all! The development itself is in a superb position, close to so many walks and open countryside while being a stones throw from the City. There is a bus stop right outside the development with access to numerous places. There is so much to do and explore that we think we will need to live until we are 120 years old to do it all! I would recommend McCarthy & Stone to anyone and urge anyone considering a move ….do it!
18 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Judy,
Thank you for taking the time to share your experience of moving to Orchid Place, Exeter.
We are delighted to hear that, just three months after moving in, you feel it is one of the best decisions you have ever made. It is wonderful to know that you have settled in so well, made new friends and are enjoying the vibrant community and wide range of activities on offer.
Thank you also for your kind words about Kelly, Chas and Jane. We are pleased to hear that the sales process was supported so well and that Jane continues to make such a positive difference as House Manager. We will ensure they all receive a copy of your review.
It's also lovely to hear how much you value the location of Orchid Place, with its access to the city, countryside and local transport links. Your enthusiasm for life at the development truly shines through.
Many thanks again for your recommendation and for sharing your feedback.
The McCarthy & Stone Team
Calico place lovely stay
Calico Place is a lovely development in Glossop. We stayed there for 1 night for a family party. Andrea was very organised and supplied information about accessing the building.
The room was clean and met our needs well. Thankyou
17 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Anne Johnstone,
Thank you for sharing your positive experience of staying at Calico Place, Glossop.
We are delighted to hear that you enjoyed your stay and found the Guest Suite clean, comfortable and well suited to your needs. It's wonderful to know that your visit for the family party was such a pleasant one.
Thank you also for your kind words about Andrea. We are pleased to hear that her organisation and communication helped make your stay straightforward and enjoyable. We will ensure she receives a copy of your review.
Many thanks again for taking the time to leave your feedback.
The McCarthy & Stone Team
A lovely community for my parents
Since moving into their bungalow in Saffron Walden, my parents have settled into a lovely community. It’s been wonderful to see them relax, grow and thrive again.
The development is in a peaceful area with amenities close by. Having my parents nearby is reassuring for all of us and seeing them feel at home and enjoy this new chapter has meant a great deal to me.
We also really appreciated the support during the move, including Deborah Boorman’s patience and kindness in helping with the practical arrangements; her thoughtful touches really helped them settle in smoothly.
Moving home is such a big step and there’s a lot to organise and think about, especially when leaving the family home after more than 40 years. Seeing how well my parents have settled and the difference it has made to them has made it all worthwhile.
18 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Steve Haynes,
Thank you for taking the time to share your experience.
We are delighted to hear how well your parents have settled into their new home in Saffron Walden and that they are enjoying being part of a welcoming community. It's wonderful to know that the move has given them the opportunity to relax, thrive and enjoy this new chapter of their lives.
Moving home after more than 40 years is a significant step, so we're especially pleased to hear that the support provided helped make the transition as smooth as possible. Thank you for your kind words about our Sales Consultant, Deborah; we're delighted that her patience, kindness and thoughtful approach made such a positive difference to your parents' move, and we will ensure she receives a copy of your review.
Many thanks again for sharing your feedback.
The McCarthy & Stone Team
Glenhills Court, Glen Parva
My parents had 10 amazing years at Glenhills Court, Glen Parva. Rugi, Diviya and their team provide a lovely community experience for all the residents and they genuinely felt supported and loved. As a family we have such special memories of their time there as they welcomed us too, to the many family functions. Special mention to Lisa who was my dad’s absolute rock - we can’t thank her enough for her support, care and sense of humour! She is one of many at Glenhills court that makes this community so very special.
17 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Julie Marshall,
Thank you for taking the time to share your experience of Glenhills Court, Glen Parva.
We are delighted to hear that your parents enjoyed ten happy years as part of the community. It is wonderful to know that they felt so supported and valued, and that your family was able to create such special memories during their time at the development.
Thank you also for your kind words about Rugi, Diviya, Lisa and the wider team. We are especially pleased to hear the positive difference Lisa made to your father's experience through her care, support and sense of humour. We will ensure that they all receive a copy of your review.
Many thanks again for sharing such thoughtful feedback.
The McCarthy & Stone Team
McCarthy &Stone Retirement living -Saffron Walden
Mum recently moved onto a McCarthy & Stone Retirement apartment in Saffron Walden . Deborah worked above and beyond to get us in on the date we wanted and has always been so positive helpful and friendly, always answering our questions and keeping us up to date throughout the moving process . Alexa and the team have been brilliant making it such a positive experience for us. Alexa always makes time for people and has helped us achieve what we needed to make it work. The staff are all positive friendly and approachable helping residents to maintain independence in a supportive environment. There is lovely community feel to Jacobs Place... it's a space to be who you are.. just like home:0) 🏠
17 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Maria,
Thank you for taking the time to share your experience of Jacobs Place, Saffron Walden.
We are delighted to hear that your mum has settled so well into her new home and that the move has been such a positive experience for your family. Moving home can be a significant step, so it is wonderful to know that she has found a welcoming community where residents can maintain their independence in a supportive environment.
Thank you also for your kind words about Deborah, Alexa and the wider team. We are pleased to hear that their support, positivity and commitment helped make the moving process as smooth as possible. It is especially rewarding to know that they took the time to answer your questions, keep you informed and help achieve the outcome your family needed.
We're delighted that Jacobs Place already feels "just like home" and we will ensure that Deborah, Alexa and the team receive a copy of your review.
Many thanks again,
The McCarthy & Stone Team
We moved into Wayfarer Place in January…
We moved into Wayfarer Place in January 2025 and enjoy being here immensely.
The location, and our apartment, are ideal, the staff and management are very good - friendly, cheerful and helpful.
My wife now requires extra support and this being done efficiently and with great care and understanding by the staff here
17 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Mr. Charles Mitchell,
Thank you for taking the time to share your experience of living at Wayfarer Place, a McCarthy & Stone development in Hampshire.
We are delighted to hear how much you and your wife enjoy being part of the community and that you have found both the location and your apartment to be so well suited to your needs.
It is particularly heartening to hear your kind words about the staff and management team. We are pleased to know that the additional support your wife now requires is being provided with care, understanding and professionalism. Supporting homeowners to maintain their independence while providing reassurance when needs change is an important part of what we do.
Thank you again for your thoughtful feedback. We will ensure the team at Wayfarer Place receives a copy of your review.
Many thanks again,
The McCarthy & Stone Team
Service at its best. At Haworth Court Clayton le Woods
The Manager Nicki excelled herself with her friendliness and care to detail. This is our 8th visit and we have never been disappointed with the room or good service we receive.
Everything has always been absolutely brilliant and Nicki always goes the extra mile. Thank you.
15 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Peter Cowgill,
Thank you for sharing your positive experience.
We are delighted to hear that you have enjoyed your visits and that Nicki's friendliness, attention to detail and commitment to excellent service have consistently made your stays so enjoyable. It's wonderful to know that, after eight visits, you continue to receive such a high standard of service and accommodation.
We would love to ensure that your kind words are shared with the correct colleague and development. If you would be happy to do so, please update your review with the name of the development you visited.
Many thanks again,
The McCarthy & Stone Team
5 stars — Exceptional support from Anna at McCarthy & Stone, Trowbridge
My mum has recently moved into the McCarthy & Stone retirement apartments in Trowbridge, and I would like to express my sincere thanks and appreciation to Anna, the House Manager.
From the very beginning, Anna has been absolutely fantastic. Moving home can be a daunting and emotional experience, but she has gone out of her way to make sure my mum felt welcome, supported and settled in her new apartment. Nothing has ever been too much trouble for her, and she has consistently made sure everything is working as it should and that my mum is happy and comfortable.
Anna is kind, approachable, professional and genuinely caring. She clearly takes great pride in looking after the residents and making the development a warm, well-run community. Her help and reassurance have made a real difference not only to my mum, but to our whole family, giving us real peace of mind.
I cannot speak highly enough of Anna. She is a tremendous asset to McCarthy & Stone and a wonderful example of what excellent customer care should look like. Thank you, Anna, for everything you have done to help my mum settle into her new home.
17 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Chris Goddard,
Thank you for taking the time to share your experience of your mum's move to our retirement community in Trowbridge.
We are delighted to hear that your mum has settled so well into her new home and that Anna, the House Manager, has provided such exceptional support throughout the process. Moving home can be a significant life change, so it is wonderful to know that Anna's kindness, professionalism and caring approach helped make the transition a positive one for both your mum and your wider family.
It's especially rewarding to hear that her support has provided reassurance and peace of mind, while helping your mum feel welcome, comfortable and part of the community from the outset.
Thank you for your kind words. We will ensure that Anna receives a copy of your review and the recognition she so clearly deserves.
Many thanks again,
The McCarthy & Stone Team
Excellent Advice
So being honest, helpful and constructive which is the instruction to adhere to, here are my comments:
1. Consider that you must continue to pay service charges whilst you own the property. So if you go into care or cannot live independently anymore you will still need to find the money to continue to pay McCarthy & Stone service charge on an empty property as well as your ongoing care costs.
2. Properties fall dramatically in value in resale. You are likely need to reduce your asking price to less than half of what you paid for it and that’s if you can sell it at all.
3. Property left to your family in your will is likely to just be a millstone round their neck as they are notoriously difficult to sell and the service charges of around £1k per month, which still need to be paid after your death, could cause serious hardship, worry and debt.
17 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Catherine,
Thank you for taking the time to share your views.
We recognise that service charges, property resales and future financial commitments are important considerations for homeowners and their families.
Service charges are governed by legislation and are linked to property ownership rather than occupancy, helping to cover the costs of running, maintaining and safeguarding developments. The vast majority of these costs are passed on at the same price they cost us to procure. While service charges have increased across the property management sector in recent years, our average increases have remained below the industry average, reflecting careful cost management and procurement practices.
Resale values and sales timescales can be influenced by a range of factors, including location, local demand, property condition and wider market conditions. We appreciate that experiences will differ and that people may have differing perspectives on these matters.
As your review does not reference a specific development or personal experience, we are unable to fully understand the circumstances behind the points you have raised. If your comments relate to a McCarthy & Stone homeowner or a personal experience, we would welcome the opportunity to understand more. Please feel free to update your review to share the name of the development and to give any further details that provide context to your review.
Many thanks again,
The McCarthy & Stone Team
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