Mum moved into Orchid Place earlier this year, after health problems meant she couldn't live in her house any more. Kelly and Chas made the application and move in very simple, and Jane takes wonderfu... Ver más
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Consulta las opiniones de los clientes
We were so happy to move into our apartment at Orchid Place Exeter five weeks ago. We would like to thank the Sales Team Kelly and Chas, especially Kelly who has been helping us from when we reser... Ver más
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At Benedict Court in Newbury, we have found the House Manager, Denise Brant, to be extremely supportive. She takes the time to ensure the residents have the things they need and goes above and beyond... Ver más
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My parents haves lived in Wayfarer Place, Alresford Hampshire for a couple of years and as their care needs have increased the staff have provided what is needed to keep them living independently. The... Ver más
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Información sobre la empresa
- Constructor de casas
- también en la categoría
- Agentes inmobiliarios
- Compañía de administración de propiedades
- Comunidad para jubilados
- Empresa de construcción
- Geriátrico
Escrito por la empresa
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Escrito por la empresa
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Información de contacto
100 Holdenhurst Road, BH8 8AL, Bournemouth, Reino Unido
- 0800 310 0532
- www.mccarthyandstone.co.uk
4,7
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Whoever designed these flats was too…
Whoever designed these flats was too young and inexperienced. There are areas where it would be more "Old People User Friendly"
The front doors are too heavy. I know they are Fire Doors but they can be more light weight.
The washing machines are too complicated, also the heating.
13 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Carole
Thank you for taking the time to share your feedback. We are pleased to hear you have taken the time to provide your thoughts on how our apartments could be improved for homeowners.
We are always keen to receive constructive comments and suggestions, particularly regarding accessibility and ease of use. We appreciate that features such as entrance doors, heating controls and appliances can have a significant impact on day-to-day living.
To help us investigate your comments further and ensure your feedback is directed to the appropriate team, would you be kind enough to let us know which development you are referring to?
Once we have the development details, we will be happy to review your feedback in more detail.
Kind Regards
The McCarthy & Stone Team
I've lived in a McCarthy & Stone apt…
I've lived in a McCarthy & Stone apt for 16 years at Dilkusha Court, Hayling Island for 6 years & 10 at Folland Court. I love the friendships, the days out, the celebrations at Christmas dinners, friends birthday celebrations the looking after each other. The brilliant House Manager Julie Binstead. Most of all I love the feeling of being safe & secure. Also the cleanliness of the building you are never alone, only when you want t be. The service charge is a way of life as it would be if I was resided on my own outside of this super development.
13 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Ann
Thank you for taking the time to share such a wonderful review. We are delighted to hear how much you have enjoyed your 16 years of retirement living at two McCarthy & Stone devlopments.
It's fantastic to know that the friendships, social events, celebrations, and strong sense of community have made such a positive difference to your experience.
We are especially pleased to hear your kind words about House Manager Julie, we will ensure she sees your kind review.
Thank you once again for your thoughtful feedback and for being part of the McCarthy Stone community for so many years. We wish you many more happy years ahead.
Kind Regards
The McCarthy & Stone Team
My mom and dad have been there for 8…
My mom and dad have been there for 8 years it is the best thing they ever did, they are so happy lots of activities going on there is lots of company and most of all Lynette the house manager is so caring and always goes the extra mile , I’m hoping in another 10 years I will be there too, thank you this is blossomfield road solihull I would highly recommend 🌸
13 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Amanda
Thank you for taking the time to share your review. We are delighted to hear that your mum and dad have been so happy at Brueton Place a McCarthy & Stone development in Solihull over the past eight years.
It is lovely to know they enjoy the wide range of activities, companionship, and strong sense of community that makes the development such a special place to live.
We are especially pleased to hear your kind words about the House Manager Lynette. We will ensure she sees your kind review.
Thank you for your recommendation. We wish your mum and dad many more happy years at Brueton Place, and we look forward to welcoming you in the future if you decide retirement living is the right choice for you.
Kind Regards
The McCarthy & Stone Team
Jameson Gate
We recently moved into a flat in Jameson Gate Portobello, the House Manager Nick Aitchison was courteous and very helpful during the whole process. We are extremely happy and confident we will settle in perfectly.
9 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Dot
Thank you for taking the time to share your lovely review. We are delighted to hear that you have recently moved into Jameson Gate, a McCarthy & Stone development in Scotland, and that your experience has been such a positive one.
It is wonderful to know that Nick, your House Manager, was courteous, helpful, and supportive throughout the moving process. We understand that moving home can be a significant transition, so it is great to hear that Nick helped make the experience a smooth and reassuring one.
We are thrilled that you are so happy in your new home and feel confident about settling into the community. We wish you many happy years at Jameson Gate and hope you enjoy everything the development has to offer.
Kind Regards
The McCarthy & Stone Team
I am very happy with my apartment and…
I am very happy with my apartment and they seem to sell quickly... .....HOWEVER we are being bullied into a facilities management contract, which includes the cleaning.
We will probably lose our faithful cleaner. She is more than a cleaner to us, she part and parcel of our community. The potential loss has created upset, stress and bad feelings.
The majority of the homeowners are 80s and 90s they do not want this upset at this time of life.
MCCARTHY AND STONE DO NOT.....DONOT REMOVE THIS POST.
YOU HAVE TO TAKE. THE GOOD WITH THE BAD
We are Flora Grange, at Stannington.
6 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Good afternoon
Thank you for taking the time to share your feedback. We are delighted to hear that you are happy in your apartment and that you value the community that has been created within your development.
We are sorry to learn of the concerns you have raised regarding the facilities management arrangements and the impact this may have on your current cleaner. We appreciate that long-standing relationships can play an important role in fostering a sense of community, and we understand why this situation may be causing upset and uncertainty for homeowners.
To enable us to investigate your concerns fully, please could you provide the name of the development you are referring to? Once we have this information, we will ensure the appropriate team reviews the situation and provides further guidance.
Thank you again for bringing this matter to our attention. We look forward to hearing from you and learning more about your experience.
Kind Regards
The McCarthy & Stone Team
Had a two day visit with an over night…
Had a two day visit with an over night stay at The Hailes Haddington, lovely development , very homely, spike with Sarah, she could not do enough for me.
Thanks again
1 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Sharon
Thank you for your review. We are pleased you enjoyed your stay at The Hailes a McCarthy & Stone development in Haddington.
We will ensure the House Manager Sarah sees your review, and we hope you visit us again soon
Kind Regards
The McCarthy & Stone Team
The Hailes Haddington
Visiting my mum in The Hailes Haddington, staff have been amazing looking after her. Thank you to all the staff
11 de septiembre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Kyle
Thank you for your review regarding The Hailes, a McCarthy & Stone development in Haddington.
We are pleased your mum is well looked after and we will ensure the staff see your kind words
Kind Regards
The McCarthy & Stone Team
Jameson Gate HM Nick aitchison
I live at Jameson Gate our house manager is Nick Aitchison,
My life in Jameson gate has changed very much for the better For someone living on there own it feels like a private club with great community spirit Having portobello prom 5 minutes walk away with supermarket next door Great bus service almost Out side the door. On top of all that we have one of the best of the best HOUSE manager Nick. He keeps the building in very good order. Our entertainment has improved so much with all his new ideas and the best bit you feel very safe.
13 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Valerie
Thank you for taking the time to share your review. We are delighted to hear how much life at Jameson Gate a McCarthy & Stone development in Scotland has improved for you and that you enjoy the strong sense of community, convenient location, and excellent transport links.
It's especially heartening to know that living at the development feels welcoming, sociable, and secure. We are also thrilled to hear your kind words about the House Manager Nick. We are sure he will be delighted to hear that his efforts, ideas, and commitment to enhancing the social activities are so appreciated.
Thank you once again for your feedback and for being part of the Jameson Gate community. We wish you many more happy years ahead.
Kind regards
The McCarthy & Stone
Stayed in guest suite at Hilltree…
Stayed in guest suite at Hilltree court. Loved it
3 de septiembre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Jennifer
Thank you for your review.
We are pleased you enjoyed your stay with us at Hilltree Court, a McCarthy & Stone development in Scotland.
We will ensure the team see your kind words, and we hope you will visit us again soon.
Kind Regards
The McCarthy & Stone Team
I am a homeowner at Jameson Gate
I am a homeowner at Jameson Gate
Nick Aitchison is my house manager
I enjoy living here because
Pan Lambert: living her is easy comfortable and friendly.
10 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Pam
Thank you for your review regarding Jameson Gate, a McCarthy & Stone development in Scotland,
Thank you for your kind words about the House Manager Nick. We will ensure he sees your review
Kind Regards
The McCarthy & Stone Team
Jameson gate
Jameson gate, house manager Nick Aitchison
I have been here over a year, and am very impressed with the management, the community facilities, the site of the flats. We have an excellent bus service in Edinburgh, past our door. Also good shops within walking distance.
My flat is warm, light and plenty of room for one person. Guest facility beautifully maintained. Our manager is always helpful., I think goes beyond his remit,in helpfulness and encouragement.
13 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Lyz
Thank you for taking the time to share your feedback. We are delighted to hear that you have enjoyed your first year at Jameson Gate a McCarthy & Stone development in Edinburgh and that the community, facilities, location, and your apartment have all contributed to such a positive experience.
It is especially pleasing to hear your kind comments about the House Manager Nick. We are be sure to pass on your praise. It's lovely to know that their helpfulness, encouragement, and support have made such a difference to your experience.
Thank you again for your recommendation and for being such a valued member of the community. We wish you many more happy years in your home.
Kind Regards
The McCarthy & Stone Team
Was very stressed about moving but it…
Was very stressed about moving but it was the best move I have ever done staff very helpful and explained everything reassuring me they were always there if needed other residents very and welcoming settled in lovely lots going on x
13 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Viv
Thank you for taking the time to leave your review.
To help us pass on your feedback, would you mind letting us know which development you are referring to?
Thank you again for your kind review. We look forward to hearing from you
Kind Regards
The McCarthy & Stone Team
MS replied to my post of yesterday and…
MS replied to my post of yesterday and this is my reply:
Whilst I have never been a Leaseholder of a MS retirement apartment, I do have first hand experience to support my original post. 14 years ago my best friends parents moved into a new MS retirement apartment. After 5 years, the annual service charge was increasing every year at a more than expected amount and, now, after 14 years, the service charge is 9,400pa., increasing every year. They are both aged 80 and now realise the financial nightmare that their children/beneficiaries will have to cope with, once the apartment becomes vacant.
Many true life stories have been published in The Daily Telegraph, The Guardian and The Times regarding the appalling resale values that the beneficiaries face when trying to sell the Lease. The Guardian article published a story in October 2019, where a son inherited his Dad's Lease. In 2007, Dad paid 161,950 for the Lease, over a 2 year period from 2017 to 2019, the son only received one offer and that was a cash offer of 28,000 so, over a 12 year period, the Lease showed a LOSS of 133,950 pounds.
Since the early 2000s, MS have continually built blocks of purpose built retirement apartments, which I feel has now created the very negative situation that beneficiaries find themselves in. In East Sussex, MS are currently building a new block of retirement apartments, yet a very short distance away, there is a block of 45 apartments, where 19 are unoccupied.
My daughter lives in Liphook, Hampshire, where a MS estate of apartments are currently being built. On the front of the hoarding, a advert states that MS are now offering - shared ownership - as a option when buying the Lease.
Now, shared ownership is a very misleading term and a total myth because, as it's impossible to buy/own a individual apartment, even if the Leaseholder increases their share to 100%, there will never be any form of ownership of the apartment, as they will just be a Leaseholder for as long as they remain in the apartment.
I understand that Leases for SO purpose built retirement apartments are now proving more problematic to sell that the current situation when trying to sell a "standard"
Lease for a retirement apartment.
In a short space of time from now, I can see Leases that are currently up for sale for 45/50/60,000 pounds and
annual service charges in excess of 8,000 pounds, will have a sale market value of ZERO.
13 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Edward Curtis,
Thank you for taking the time to share your views.
We note from your review that you have not personally owned or lived in a McCarthy & Stone property. Whilst we recognise that you have formed your opinions through observing the experiences of others, individual circumstances relating to service charges, property values and resales can vary significantly depending on factors such as location, property condition, local demand and wider market conditions.
Service charges are governed by legislation and support the ongoing running, maintenance and safety of developments. We understand that these costs, along with resale values and timescales, are topics on which people hold strong views.
Many of our homeowners tell us they value the independence, security, community and lifestyle our developments provide, and we remain committed to supporting customers and their families throughout their journey with us.
Thank you again for sharing your perspective.
The McCarthy & Stone Team
Although my Mum’s experience as a…
Although my Mum’s experience as a resident in a Retirement Plus development (Monument Place in Salisbury) was really positive, we are now trying to sell her flat as she has had to move to a care home. This is proving very difficult. Meanwhile we are stuck with management fees which McCarthy & Stone won’t reduce. The company needs to take a serious look at the business model and provide a repurchase route, stop building new developments in areas where empty flats aren’t selling, and reduce service charges on empty properties. They sell a lifestyle of thriving communities but these communities will gradually disappear as relatives are unable to sell empty flats.
13 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Good morning
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience has not met your expectations and appreciate you bringing your concerns to our attention.
We understand the importance of the issues you have raised regarding service charges and the experience of selling your retirement property. As we are unable to identify the specific development from your review, we would welcome the opportunity to investigate these matters further and gain a better understanding of your experience.
If you would be willing to share your details with us via the Trustpilot platform, our Customer Relations team will be happy to contact you directly, discuss your concerns in more detail, and review the points you have raised. Or please contact customerRelations@mccarthyandstone.co.uk
We look forward to hearing from you and working towards a resolution.
Kind Regards
The McCarthy & Stone Team
Nicely Settled in!
My mother moved into Cross Penny Court last year and it's very comforting to know that there is always someone there to help her 24/7. Wendy Dark and all the staff there are very caring and have taken the time to get to know Mum. She has had a couple of falls while being there and both Wendy and Carol could not have been more helpful. it is a very friendly environment and I'm always welcomed when visiting. What is especially good is that if the staff have not seen a resident during the day, they will telephone them to ensure all is well. Also if a resident is not wanting to go down for lunch for any reason, the staff are happy to take it to their room.
Thank you all.
12 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Good morning
Thank you for taking the time to share your review. We are delighted to hear that your mother has settled so well at Cross Penny Court a McCarthy & Stone development in Bury St Edmunds and that the support provided by Wendy, Carol, and the wider team has brought both comfort and reassurance to you and your family.
It is wonderful to know that the caring and attentive approach of our team has made such a positive difference, particularly during times when your mother has needed extra support.
Your kind words about the welfare checks, personalised care, and the team's willingness to go the extra mile are greatly appreciated. We will ensure that Wendy, Carol, and all the staff at Cross Penny Court receive your feedback and recognition.
Kind Regards
The McCarthy & Stone Team
Do NOT buy a McCarthy Stone Apartment
My Mother bought her apartment for c£550,000 in 2017. Died 2024. We were unable to sell it at less than half what she paid, so have been lucky to find someone to rent it for now. The service charge is over £14,000 a year even if the apartment is empty. We are thankful to have someone renting. The rental income just about covers the Service Charge. My mother must be turning in her grave and would be disgusted about the way McCarthy Stone run their business. I cannot ever see a time when we will be able to sell the place and not have this burden ruining our lives and potentially swallowing my parents inheritence to my sister and I. Any quries I helped my mother with when she was alive and many issues after her death are not dealt with in a timely manor or resolved, communication with anyone at McCarthy Stone is virtually nonexistent, or incomplete, or incorrect. I would NEVER recommend anyone buying a McCarthy Stone apartment. I know there are many other berieved families, who are suffering financially and emotionally by this draining situation. I do not recommend buying one of these places. Do not buy new. If you have to, rent or buy from a person who has died... not a new build.
12 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Fiona Gurr,
Firstly, please accept our sincere condolences on the loss of your mother.
We are sorry to hear about the difficulties and frustrations you describe following her passing. We appreciate that managing a property, particularly during bereavement, can place significant emotional and financial pressures on families.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They contribute towards the ongoing running, maintenance and safety of developments for all homeowners. We understand, however, that these ongoing costs can be challenging when a property is awaiting sale or being rented.
The later living housing market can be influenced by a range of factors, including location, local demand and wider market conditions, which can affect resale values and sales timescales. We recognise that this can be frustrating for families seeking to sell a property.
We would welcome the opportunity to better understand the specific concerns you have raised regarding communication and support. Please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk so that we can review your experience further.
Many thanks again,
The McCarthy & Stone Team
Mum and dad moved in around 12 years…
Mum and dad moved in around 12 years ago and the sense of community was wonderful. They were very happy. Sadly only mum is here now and she has benefitted from the social events with the other residents. The place is always clean and looked after and Nicola, the current Manager is wonderful, so compassionate and caring and she backs up her ideas with action. I cannot fault Brooklands Court and would recommend it to anyone.
12 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Phil
Thank you for taking the time to share your review. It is wonderful to hear that your mum and dad found such a strong sense of community at Brooklands Court a McCarthy & Stone development in Nottingham and enjoyed many happy years there.
We are pleased that your mum continues to benefit from the social events and friendships within the development.
Your kind comments about the cleanliness and upkeep of the development are greatly appreciated. We are also delighted to hear your praise for the House Manager Nicola. We will be sure to share your lovely feedback with her.
Thank you once again for your recommendation and for being part of the Brooklands Court community. We wish your mum many more happy years enjoying all that the development has to offer.
Kind Regards
The McCarthy & Stone Team
Marina Court
Mum moved into Marina Court 4.5yrs ago. The information and advice provided by Abi, the house manager, was invaluable. It made moving Mum in very straight forward and she was made to feel very welcome.
Abi is always very friendly and is happy to stop & chat.
Marina Court is in a lovely location, with easy access to the town centre and beaches.
We've recently had to move Mum out of her flat due to health issues; Abi has again been very helpful during this process.
We are so pleased that Mum had the opportunity to meet new people and make new friends within Marina Court. She especially liked the activities in the communal lounge. She enjoyed her 4.5 years here.
12 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Jo Brenton,
Thank you for sharing your positive experience of Marina Court, a McCarthy & Stone development in Newquay, Cornwall.
We are delighted to hear that your mum enjoyed her time at the development, making new friends and taking part in the activities on offer. It's wonderful to know that she felt so welcome and was able to enjoy the community during her 4½ years there.
Thank you also for your kind words about Abi. We're pleased to hear that her support, advice and friendly approach helped make both your mum's move into Marina Court and her recent move out as smooth as possible. We will ensure Abi receives a copy of your review.
We wish your mum all the very best, and thank you again for taking the time to share your feedback.
The McCarthy & Stone Team
Strange that all the 5* reviews seem to…
Strange that all the 5* reviews seem to be from 'new' owners. Nothing wrong with that, except that McCarthy Stone use these to claim every thing is good with their customer's experience. But that is a false impression of what, is for many, a terrible, disingenuous company with a low moral compass.
What they wont tell you is how difficult it will be to sell your apartment when you can no longer maintain the 'lifestyle', whether that be through ill health or death.
What they wont tell you is that you are more than likely to have to reduce the asking price of your apartment way lower than what you bought it for. We are not talking a few thousand here, but tens of thousands of £s, and in an increasing trend in excess of £100k.
And all the while you try to sell, (again, expect for this to take several years) the owner, or the estate, is obliged to continue to pay the full service charge, even though you derive no benefit from the services included.
If the Lifestyle suits you then great. But please please, consider buying a resale property. Many are in fantastic condition, some with extras not included in a new property. You will save yourself thousands, and help take away the misery from an existing owner.
Best if all it stops as much money as possible getting into the hands of theses charlatans.
12 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Hilary,
Thank you for taking the time to share your feedback.
We would respectfully disagree with the suggestion that positive reviews come only from new homeowners. Our reviews reflect a wide range of experiences from homeowners, families and guests across our developments, and we welcome feedback from customers at every stage of their journey with us.
We appreciate that concerns about property resales, service charges and future financial commitments are important considerations for homeowners and their families. Service charges are governed by legislation and are linked to property ownership rather than occupancy, helping to cover the ongoing costs of running, maintaining and safeguarding developments for all homeowners.
Resale values and sales timescales can vary and are influenced by a range of factors, including location, local demand, property condition and wider market conditions. We recognise that this can be frustrating for those seeking to sell a property.
As your review does not include details of a specific development or personal circumstances, we are unable to fully understand the experience behind your comments. If you have personal concerns you would like us to review, we would welcome the opportunity to discuss them. Please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk.
Many thanks again,
The McCarthy & Stone Team
Rip off
Mcarthy & Stone are an exceedingly profitable company because they rip off the elderly. They sell a dream but reality is far different. They make it easy to move...very true. After all they want you in their flats so they can keep taking money from you, even when you're dead. The flats are virtually impossible to resell, especially in their over 75 complexes. If you desperately want to move into a McCarthy & Stone property, I suggest you rent. That way you can give notice and move on with no ties. Or you can buy, watch the value of your property plummet and keep paying service charges long after you've moved into a care home or even died.
12 de octubre de 2026
Opinión espontánea
Respuesta de McCarthy & Stone
Dear Jill Kelly,
Thank you for taking the time to share your feedback.
We appreciate that concerns about service charges, property resales and future financial commitments can be very important considerations for homeowners and their families.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They contribute towards the ongoing running, maintenance and safety of developments for all homeowners. Resale values and timescales can also be influenced by a range of factors, including location, local demand and wider market conditions.
As your review does not reference a specific development or provide details of your experience, we are unable to fully understand the circumstances behind your comments. We would welcome the opportunity to discuss any personal experience or concerns you may have, so that we can review them appropriately.
Please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk, and we will be happy to assist further.
Many thanks again,
The McCarthy & Stone Team
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