McCarthy Cars UK Ltd Opiniones 

653
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought my Mazda here, great experience from start to finish. Truly professional, helpful & no hard sell which makes the experience easier after having had to battle this with other dealers since the... Ver más

Valorada con 1 estrellas sobre 5

Very poor lack of responsiveness in relation to issues raised during the warranty period. They are not clear on the escalation process for issues as even if within the terms of their warranty don't s... Ver más

Valorada con 5 estrellas sobre 5

Ensured that the car was thoroughly checked. Sorted any dings and scuffs, refreshed alloy wheels, ordered new locking wheel nut remover, rear parcel shelf, gear knob and mini manual. The car was pract... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing all round service from a car dealer we will be returning to in the future. They stock a large range of good quality cars, we purchased a car 10 years old and it barely had a mark on it it was... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos

Información proporcionada por diversas fuentes externas

Established over 45 years ago, McCarthy Cars is an award winning family-run business and one that prides itself on looking after its customers. We are also an RAC Approved Dealer and part of the RAC BuySure used car programme, which means that every car within our range of over 200 high-quality used cars has each had to pass an 80-point RAC Approved Preparation Standard. Moreover, all of our cars are backed up by a comprehensive after-sales service to give you additional peace of mind.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

653 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(653)

69 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good family business

I have given 5* for a fast, efficient service. I had my car delivered. When it arrived, It was as described, lovely colour, very clean, shining and mechanically sound.

6 de agosto de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi , Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with us.

Valorada con 5 estrellas sobre 5

Very informative and made the whole…

Very informative and made the whole buying experience very easy.

22 de julio de 2025
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Respuesta de McCarthy Cars UK Ltd

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Valorada con 5 estrellas sobre 5

Very happy to buy a car from McCarthy…

Very happy to buy a car from McCarthy cars. Very personal service. Directed to a car that suited me well and everything about the sale conducted professionally but not too formally

24 de julio de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi David, Thank you for taking the time to leave us a 5 star review. We're so glad to hear that you were satisfied with us.

Valorada con 5 estrellas sobre 5

Everything from the time I went to View…

Everything from the time I went to View the car until I picked it up...Jonathan explained everything in detail and never pressured me into anything...

16 de julio de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi Susan, thank you for your feedback it is great to hear you had a good experience.

Valorada con 5 estrellas sobre 5

great company

great company. great customer relations.

13 de agosto de 2025
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Respuesta de McCarthy Cars UK Ltd

Thanks so much for taking the time to leave us a 5 star rating it’s much appreciated!

Valorada con 5 estrellas sobre 5

Helpful and friendly

Helpful and friendly, ticked all the boxes for service providers.

10 de agosto de 2025
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Respuesta de McCarthy Cars UK Ltd

Thanks so much for taking the time to leave us a 5 star rating it’s much appreciated!

Valorada con 5 estrellas sobre 5

Above and beyond!

I found McCarthy Cars to be very professional and pleasant to do business with.
John McCarthy was very helpful, trusting and not at all pushy.
They had a great selection of cars, all very clean and at reasonable prices.
My trade in and purchase went incredibly smoothly, with all the paperwork being done by McCarthy cars. All I needed to do was the insurance.
I would not hesitate to use, or recommend this dealership.

22 de julio de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi Paul, thank you for your feedback it is great to hear you had a good experience and hope you love your new vehicle.

Valorada con 5 estrellas sobre 5

Wonderful company to deal with

Wonderful company to deal with, everything answered, extremely helpful and excellent prices

1 de agosto de 2025
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Respuesta de McCarthy Cars UK Ltd

Thanks so much for taking the time to leave us a 5 star rating it’s much appreciated!

Valorada con 5 estrellas sobre 5

The care ,consideration and careful…

The care ,consideration and careful attention to explaining what buying a car with them entails. This is the first time buying a car from a company that supports you at every point.

8 de agosto de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi, thank you for your feedback it is great to hear you had a good experience.

Valorada con 5 estrellas sobre 5

Very happy with the service

Very happy with the service

29 de julio de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi David, Thank you for taking the time to leave us a 5 star review. We're so glad to hear that you were satisfied with us.

Valorada con 5 estrellas sobre 5

Outstanding Service

Communication with the customer is outstanding the vehicle purchased met with the advertised standards and the face to face customer service was friendly and polite

25 de julio de 2025
Valorada con 5 estrellas sobre 5

I was looking for a car .

I was looking for a car and l saw the McCathy garage on line. I started reading the reviews and most of the reviews were excellent. However, l rang the garage and explained the car which l was interested to buy. The guy called Steve had a long chat with me. I was really impressed and also the outcome. I did buy my car from them . All was very smooth and he did put a smile on my face throughout the process. I can refer anyone there. Everyone in their office was very nice from the reception to the sales team. I am very impressed.

8 de julio de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi Caroline, Thank you for taking the time to leave us a 5 star review. We're so glad to hear that you were satisfied with us.

Valorada con 5 estrellas sobre 5

Cannot fault McCarthy Cars

Cannot fault McCarthy Cars, the sale was handled with complete professionalism and I was kept in the loop with any ongoings. The team and owner should be proud of the business they run and are hired at.

Special mention to Jonathan who sold me my car, true gentleman and helped me pick my car and get it all organised.

Will 100% be buying my next car here

8 de agosto de 2025
Opinión espontánea
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Respuesta de McCarthy Cars UK Ltd

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Valorada con 5 estrellas sobre 5

Great

Everything was alright and it was easy and quick. Great team work. Thanks guys

22 de julio de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi Tunde, thank you for your feedback it is great to hear you had a good experience.

Valorada con 1 estrellas sobre 5

I bought a Audi A4 on last November

I bought a Audi A4 on last November
Mr James Mccarthy is the salesman who sell this faulty car to me .⭐ 1 Star – Horrendous Experience at McCarthy Cars Croydon – Faulty Car, Useless Service, and Ongoing Misery

I don’t usually leave reviews, but my experience with McCarthy Cars Croydon has been so appalling that I feel compelled to warn others.

I purchased a used vehicle from them just 6 months ago, and it has been nothing but a nightmare from the very first day. The car had a serious engine issue right from the start. Since then, I have had to return the car five separate times, and three full months of my short ownership have been spent with the vehicle in their garage. That’s half the time I’ve owned the car — completely wasted.

What’s worse is how incompetent and unhelpful their service department has been throughout. Despite repeatedly taking the car back to them, they have failed to correctly identify or resolve the problem. Each time, I’ve been told something different, yet the issue still persists. It’s clear they don’t have the technical knowledge, motivation, or customer focus to sort it out properly.

Every interaction with McCarthy Cars service team has left me more frustrated. There is no urgency, no communication, and absolutely no sense of responsibility. It feels like they are just waiting for the warranty period to run out so they can wash their hands of the issue entirely.

I trusted McCarthy Cars because of their long-standing name in Croydon, but I feel completely let down, deceived, and taken advantage of. They sold me a faulty car, and instead of standing by their product, they have done the bare minimum to help — and even that, poorly.

This has not only affected me financially but has also caused a huge amount of stress and inconvenience. I’ve missed work, rearranged personal commitments, and wasted countless hours dealing with this ongoing issue — and I’m still left without a properly working car.

To anyone considering buying a car from McCarthy Cars Croydon:
PLEASE think twice. Don’t be fooled by their promises or polite salespeople. If anything goes wrong after the sale — and in my case, it did immediately — you will be left on your own with no real support.

This has been, without question, the worst car buying experience of my life.
I’m going to move legally

19 de julio de 2025
Opinión espontánea
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Respuesta de McCarthy Cars UK Ltd

Hi Giriprasad, thank you for your feedback. I am sorry to hear you had a bad experience if you would like to contact us on joe.thorne@mccarthycars.co.uk I am happy to discuss the matter with you in more depth.

Valorada con 5 estrellas sobre 5

Was treated warmly.

Was treated warmly and given a lot of information regarding the vehicle I wanted to purchase. Happy for me to view the vehicle and gave honest opinions on what they liked about it.

13 de junio de 2025

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