McCarthy Cars UK Ltd Opiniones 

653
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought my Mazda here, great experience from start to finish. Truly professional, helpful & no hard sell which makes the experience easier after having had to battle this with other dealers since the... Ver más

Valorada con 1 estrellas sobre 5

Very poor lack of responsiveness in relation to issues raised during the warranty period. They are not clear on the escalation process for issues as even if within the terms of their warranty don't s... Ver más

Valorada con 5 estrellas sobre 5

Ensured that the car was thoroughly checked. Sorted any dings and scuffs, refreshed alloy wheels, ordered new locking wheel nut remover, rear parcel shelf, gear knob and mini manual. The car was pract... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing all round service from a car dealer we will be returning to in the future. They stock a large range of good quality cars, we purchased a car 10 years old and it barely had a mark on it it was... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos

Información proporcionada por diversas fuentes externas

Established over 45 years ago, McCarthy Cars is an award winning family-run business and one that prides itself on looking after its customers. We are also an RAC Approved Dealer and part of the RAC BuySure used car programme, which means that every car within our range of over 200 high-quality used cars has each had to pass an 80-point RAC Approved Preparation Standard. Moreover, all of our cars are backed up by a comprehensive after-sales service to give you additional peace of mind.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

653 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(653)

70 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great garage who attended to any issues before the car was sold to us

Ensured that the car was thoroughly checked. Sorted any dings and scuffs, refreshed alloy wheels, ordered new locking wheel nut remover, rear parcel shelf, gear knob and mini manual. The car was practically as good as new when we drove it away. A very professional company and salesman was completely up front about everything. Made buying a 2nd hand car a much more pleasant experience.

1 de febrero de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi Cheryl, thank you for your feedback it is great to hear you had a good experience.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Great price!

4 de febrero de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi Idelobeje, thank you for the great review :)

Valorada con 5 estrellas sobre 5

A car dealer I trust

I went in McCarthy to see a mini that had been advertised. They refused to sell it to me as it hadn’t passed their inspection test criteria. They showed me a different car - cheaper! - which I have bought and am delighted with. Lovely people, great service. This is the 3rd car I have bought from them.

18 de enero de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi Helen, thank you for your feedback it is great to hear you had a good experience and hope you love your new vehicle.

We can't wait to see you again in the future.

Valorada con 5 estrellas sobre 5

Very good service from all at Mcarthy…

Very good service from all at Mcarthy Cars.
They found us a better deal which met all our financial needs.
Made sure the car was perfect before we left.
Also a massive thank you to Steve, his service was amazing and he was so helpful.

3 de febrero de 2025
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Respuesta de McCarthy Cars UK Ltd

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.

Valorada con 5 estrellas sobre 5

I am 💯 satisfied with my experience…

I am 💯 satisfied with my experience with Mccath cars, Maria was very courteous and polite,she didn't try and sell me stuff that i didn't need. I attended when my car wasn't ready,i didn't listen tobthe voicemail advising me not to attend yet, nevertheless, she paid for my uber for attending and also paid for an uber to take me home. She came to work on her off day..on Sunday just to make sure I got my car on time. I am very pleased with the car I bought, thanks a lot, would definitely recommend

5 de enero de 2025
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Respuesta de McCarthy Cars UK Ltd

Thank you for the positive review! We are delighted to hear that you had such a great experience.

Valorada con 5 estrellas sobre 5

On my arrival was greeted by Jonathan…

On my arrival was greeted by Jonathan who made me feel welcome,we had a little chat about how the company works which by the way was very impressive.I then was invited to test drive the car I was interested in was very impressed.
We had another chat where Jonathan talked me through all the option which were also very good,so needless to say I brought my Audi A3 S Line and have had no issues what so ever,would recommend Mccarthy Cars to anyone.

11 de diciembre de 2024
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Respuesta de McCarthy Cars UK Ltd

Hello Stuart. Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer.

Valorada con 4 estrellas sobre 5

I have been buying my cars and…

I have been buying my cars and introducing friends and family for a very long time
The service is amazing, they always take care of their customers

28 de febrero de 2024
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Respuesta de McCarthy Cars UK Ltd

Hi Claudette, Thank you so much for the feedback! We appreciate you taking the time out of your day :)

Valorada con 5 estrellas sobre 5

This is 2nd car bought from McCarthy…

This is 2nd car bought from McCarthy Cars. Excellent service and customer service after purchase of car. I would not go anywhere else - i get piece of mind when purchasing from McCarthys. Steve was brilliant right to the end of the transaction.

7 de enero de 2025
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Respuesta de McCarthy Cars UK Ltd

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.

Valorada con 5 estrellas sobre 5

Good range of used cars

I was shown a number of cars in my price range and found a suitable one. Maria was very helpful and attentive, but not too pushy.

14 de enero de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi Delia, thank you for your feedback :)

Valorada con 5 estrellas sobre 5

This was the second purchase I've made…

This was the second purchase I've made from McCarthy Cars Croydon on both occasions they've ticked all the boxes. I would not hesitate to recommend

21 de diciembre de 2024
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Respuesta de McCarthy Cars UK Ltd

Thank you for the positive review! We are delighted to hear that you had such a great experience.

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service, treated well and went with them for finance instead of with a online company, much better deal also

4 de enero de 2025
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Respuesta de McCarthy Cars UK Ltd

Hi Lou, thank you for taking the time out of your day to leave us such a great review.

Valorada con 1 estrellas sobre 5

Have had nothing but problems with the…

Have had nothing but problems with the car I bought for Mccarthys first coolant leaking ,they so called repaird thermostat and water pump knowing it was the head gasket,had in another garage and found out the cylinder head was cracked all repaird, now had the RAC repair van out because it won't start have been told it is the fuel pump not working, this car has and is costing me a small fortune and not a word from macathys,really feel ripped off.

5 de diciembre de 2024
Opinión espontánea
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Respuesta de McCarthy Cars UK Ltd

Hi Keith, its James McCarthy here. Just seen your review, apologies for the delay in replying. I looked up your car record, you purchased it in September 2022, we replaced the timing belt and water pump as part of the deal. I will call you in the morning and bring you a loan car and arrange getting your focus into our workshop to resolve your issues. Or you can always call me on 07966248547, that's my personal mobile, so it is always with me.

Really sorry that you have had these issues, but you put your confidence in us when buying your Focus, you dealt with my brother John. Now please allow us to show you why we have been here for over 50 years. Because we believe in giving great customer service.

Regards

James McCarthy

Valorada con 5 estrellas sobre 5

Found a fab SUV which I'm really…

Found a fab SUV which I'm really pleased with. Dealt with John who made the process very straightforward and was very helpful. Would definitely recommend, thank you John.

21 de noviembre de 2024
Opinión espontánea
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Respuesta de McCarthy Cars UK Ltd

Hi Kim, thank you for your feedback it is great to hear you had a good experience and hope you love your new vehicle.

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service and selection of vehicles. There was no hard sell.

I've never known a garage to prepare their vehicles so throughly, any alloy wheel damage is repaired as standard and they give you 100 miles north of fuel as standard.

Would highly recommend this garage

12 de octubre de 2024
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Respuesta de McCarthy Cars UK Ltd

Thank you so much for your kind words, Mrs Penfold. We really appreciate you taking the time out to share your experience with us.

Valorada con 5 estrellas sobre 5

I visited McCarthy Cars in Mitcham on…

I visited McCarthy Cars in Mitcham on 15 October to look at a Ford Focus. It was late afternoon and I and a friend were seen by Sales Executive Steve Paice. We noted the parcel shelf was missing and Steve said he would order one for us within the deal if I went ahead. He also undertook to ask the valeting to do some hard work to take out some scratches. We looked over the car together and then went on a test drive alone. We then sat down and went through the details, covering, among other things, the RAC check, history of ownership, servicing and MOT, and options re a second key, three year warranty and RAC cover, various bespoke insurance extensions, payment options etc.

Throughout the conversation Steve was unhurried, professional, knowledgeable, informative, friendly without being overfamiliar and there was no hard sell or pressure of any kind. I decided to go ahead and which options to add and paid a deposit. He recommended a salvage company to collect my previous car (engine had imploded).
I returned as agreed on 18th October to collect the car and pay the balance. Steve took me through the document folder and did the car tax application online for me. He covered a few other points and answered a few queries I had and I drove off.

The arrangements with the salvage company went very smoothly. I didn't ask about the parcel shelf on 18th but Steve must have already ordered it and he texted me that it had arrived on Monday 21st and I collected it the same day. That is the kind of thing that might
just slide but not on this occasion. Of such points the fifth star is made!

The process as a whole was a very pleasing and comfortable way of making a major purchase where I don't have significant knowledge of the product area. In a few years' time should I need to buy another car I will certainly look out Mccarthy cars to see what is available.

15 de octubre de 2024
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Respuesta de McCarthy Cars UK Ltd

Hi David, thank you for taking the time out of your day to leave us such a excellence review! If you need any assistance in the further please just reach out to me on joe.thorne@mccarthycars.co.uk

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