McCarthy Cars UK Ltd Opiniones 

653
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought my Mazda here, great experience from start to finish. Truly professional, helpful & no hard sell which makes the experience easier after having had to battle this with other dealers since the... Ver más

Valorada con 1 estrellas sobre 5

Very poor lack of responsiveness in relation to issues raised during the warranty period. They are not clear on the escalation process for issues as even if within the terms of their warranty don't s... Ver más

Valorada con 5 estrellas sobre 5

Ensured that the car was thoroughly checked. Sorted any dings and scuffs, refreshed alloy wheels, ordered new locking wheel nut remover, rear parcel shelf, gear knob and mini manual. The car was pract... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing all round service from a car dealer we will be returning to in the future. They stock a large range of good quality cars, we purchased a car 10 years old and it barely had a mark on it it was... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos

Información proporcionada por diversas fuentes externas

Established over 45 years ago, McCarthy Cars is an award winning family-run business and one that prides itself on looking after its customers. We are also an RAC Approved Dealer and part of the RAC BuySure used car programme, which means that every car within our range of over 200 high-quality used cars has each had to pass an 80-point RAC Approved Preparation Standard. Moreover, all of our cars are backed up by a comprehensive after-sales service to give you additional peace of mind.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

653 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

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(653)

70 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very profesional service

Very profesional service, bought second car and we are happy with that.

19 de octubre de 2024
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Respuesta de McCarthy Cars UK Ltd

Hi Dana, thank you for your feedback it is great to hear you had a good experience.

Valorada con 5 estrellas sobre 5

It was a pleasure to go and visit…

It was a pleasure to go and visit Mccarthy cars...people were very helpful and nice.. At no point did I feel under pressure to buy...

17 de noviembre de 2024
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Respuesta de McCarthy Cars UK Ltd

Hi Daniela, thank you for the 5 star review and we are so glad you enjoyed your experience.

Valorada con 5 estrellas sobre 5

Returning customer

Returning customer, excellent service, John was able to present a range of options that allowed me to not only upgrade my vehicle but also realise a saving on my monrhly payments. Very satisfied.

17 de octubre de 2024
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Respuesta de McCarthy Cars UK Ltd

Hi Joel, thank you for your great feedback! I'm glad you are very satisfied with our service.

Valorada con 1 estrellas sobre 5

WORST DEALERSHIP IN THE WHOLE OF CROYDON …

See my complaint to mccarthys which will tell you how bad my experience was james is impolite and arrogant and passive aggressive REMEMBER your business is nothing WITH OUT CUSTOMERS

My number was shared ( I assume) with another sales person without my permission they called from the following number 07967473616. Unsure of their name I asked Maria to speak to a branch manager she stated I should receive a call back 15/11.

Therefore, I was not expecting another call from a salesperson who was querying my visits to your site which are years apart complaining I never ended up(in rude and aggressive tone and intimidating for man to be talking to woman like this)buying a car I was not under the impression I had buy a car from your dealership every time I visit to make enquiries. Also, the points he was making are irrelevant and it was nothing to do with him I would like to know why and how he's accessed my personal information? He had told me he had finished work and was at home ,this is ridiculous and he was just going off on a tangent.
I have my own financing which has been fully approved I was told conflicting information by Maria about getting financing directly from Mc Carthys I had explained I do not want to do too many credit searches and that I was happy with my lender(she stated if you cannot get finance from us you be won't be approved anywhere). I had seen the car advertised on Maria's desktop for 10995 which she confirmed verbally I emailed later that day confirming never got a response( I have a paper trail )several hours later I see advertised for 11795 . Extremely confusing and not good practice. Prior to all the above taking place I had asked a local mechanic to come to view the car with me. For peace of mind I have a healthy deposit. I would like a copy of your complaint's procedure. DONT BUY WARRANTY if you pay part on a credit card or straight financing/you are covered under CONSUMER CREDIT ACT 2015 for the whole amount this is better THAN ANY WARRANTY.

14 de noviembre de 2024
Opinión espontánea
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Respuesta de McCarthy Cars UK Ltd

Hi , thank you for your feedback. I am sorry to hear you had a bad experience if you would like to contact us on joe.thorne@mccarthycars.co.uk I am happy to discuss the matter with you in more depth.

Valorada con 5 estrellas sobre 5

Great experience from start to finiih

Vauxhall grandland X
Great experience from start to finish
Five stars would recommend anybody to buy a car from them from the first phone call to viewing the car to collecting the same day effortless no hard sell let me look at the car on my own I will be back

9 de octubre de 2024
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Respuesta de McCarthy Cars UK Ltd

Thank you so much for your kind words, Paul. We really appreciate you taking the time out to share your experience with us.

Valorada con 5 estrellas sobre 5

EXCELLENT experience with McCarthy…

EXCELLENT experience with McCarthy Cars, we found them very helpful, professional and clearly understood what they were talking about in regards to cars.

7 de octubre de 2024
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Respuesta de McCarthy Cars UK Ltd

Hi Vernon, thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience.

Valorada con 5 estrellas sobre 5

Very Happy

Was very happy with how well looked after I was would definitely recommend

23 de octubre de 2024
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Respuesta de McCarthy Cars UK Ltd

Hi Ben, thank you for the assume review we really appreciate it.

Valorada con 5 estrellas sobre 5

OUTSTANDING

Excellent service with delivering an amazing results, perfect match and professionalism throughout.
This is customer care at its BEST!

7 de octubre de 2024
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Respuesta de McCarthy Cars UK Ltd

Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us.

Valorada con 5 estrellas sobre 5

Helpful

Helpful, courteous and professional.

7 de noviembre de 2024
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Respuesta de McCarthy Cars UK Ltd

Hi There, thank you for the 5 star review :)

Valorada con 5 estrellas sobre 5

I have bought my last 6 cars at…

I have bought my last 6 cars at macarthy cars. Why? No fuss , no bull, not always the cheapest but always the best quality , always the best service .Most car dealers don't want to know once they have your money , macarthy cars carry on giving you a quality service well after your initial purchase. Special thanks to Maria for her patience.

29 de septiembre de 2024
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Respuesta de McCarthy Cars UK Ltd

Hi Mr Rees, thank you for your feedback it is great to hear you had a good experience and would love to have you back again in the future.

Valorada con 5 estrellas sobre 5

Very positive experience

Bought my first car and very happy with sales and after-sales services.

Had a couple of minor requests shortly after getting the car, and the after sales dealt with them very quickly and easily!
Very happy with our choice

1 de octubre de 2024
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Respuesta de McCarthy Cars UK Ltd

Mr Roberto, Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!

Valorada con 5 estrellas sobre 5

Amazing service

John was fantastic! I bought my second car from here, and the service was even better. The car was in immaculate condition; they went above and beyond to make it look completely new, put new tyres in, new breaks, etc.

19 de septiembre de 2024
Opinión espontánea
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Respuesta de McCarthy Cars UK Ltd

Imran, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next Vehicle. Until then, we’re here if you need anything.

Valorada con 5 estrellas sobre 5

McCarthy Cars

Whenever I visit a car dealer I expect pushy sales reps who insist I have to buy stuff like wheel insurance, gap insurance and every other insurance going otherwise the world will end. I didn't get any of that. I just got incredibly professional, honest salesmen who told me how it was and did everything they could to answer my questions. How refreshing is that? AND.. to top it all off, I was sold an immaculately prepared car. Nice one!

6 de septiembre de 2024
Opinión espontánea
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Respuesta de McCarthy Cars UK Ltd

Hi Tony, thank you for the fantastic review! If you have any query's what so ever give me a call on 0203 535 7999.

Valorada con 2 estrellas sobre 5

rude aggressive staff

rude aggressive staff
pushy on warranty and wax coat
poor customer service
the car is nice had a few issues they fixed within 3 months
cancelled the 2 year warranty as didnt trust them

28 de junio de 2024
Opinión espontánea
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Respuesta de McCarthy Cars UK Ltd

thank you for your feedback - If there is anything we can do please just give us a call.

Valorada con 5 estrellas sobre 5

Excellent service

I just bought a VW Golf through McCarthy cars. I dealt with Stephen Paice who could not have been more helpful. He made the process very smooth and was extremely polite and helpful. Highly recommend.

6 de agosto de 2024
Opinión espontánea
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Respuesta de McCarthy Cars UK Ltd

Hi Julia, thank you for your feedback it is great to hear you had a good experience and love your new vehicle.

Valorada con 5 estrellas sobre 5

I recently bought a car from Mc Carthy…

I recently bought a car from Mc Carthy dealership.
It's been just 3months.
And today my car battery went dead.
I phoned them and told them everything.
They responded me very respectfully and they also agreed to pay money for new battery it costed 145 pound.
So far I know her name is Lisa and sales lady was Maria.
I would like to say thank you very much to you both for brilliant customer service.
May god bless you both.❤️❤️

26 de julio de 2024
Opinión espontánea
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Respuesta de McCarthy Cars UK Ltd

Subhash, thank you for the great review! We’re so happy you loved your experience.

Valorada con 5 estrellas sobre 5

TOP MARKS FOR A TOP SALES TEAM!

I remember when Mc Carthy Cars started trading over 50 years ago (back when I was changing my car every few weeks "younger" days 😊).
I also remember that they were reputed to be a good car dealers then, but I stuck to buying private.
Fast forward to 12th July 2024 and I found myself absorbed by the professionalism of the sales team that not only had a huge range of quality cars for sale, their customer relations were above and beyond all others.
This family business has strong foundations and deserve every bit of credit that they receive.
And as for me, I had absolute trust and confidence from the start, from a top price trade-in for my Jeep, to when I drove my much sought after new (used) car from their forecourt.
They are a great team, and a special thanks to Steve who guided me through the p/x & buying process....
This fella deserves 10 out of 10 for his passion in matching me with the perfect car and the sales service we all ideally seek.
TOP MARKS GUYS.... THANK YOU 👍

12 de julio de 2024
Opinión espontánea
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Respuesta de McCarthy Cars UK Ltd

Hi Leslie, thank you for your feedback it is great to hear you had a good experience.

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