I booked Mel's Cleaning Service to clean a house my daughter had just purchased. I am less than a week post-op and I just couldn't clean it myself. It should be noted that the house was filthy. It had... Ver más
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As a family we've struggled alot over the last few months, maybe even years. Life has got to much, health issues and life events have taken their toll and our house became neglected. Mels... Ver más
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Will definately be using these again. Very professional, punctual and pleasant organised by team leader Missy. A very friendly approach and work ethic. Was very easy to book convenient times around ow... Ver más
La empresa ha respondido
Great start to de clutter, clean and organise my daughter’s house in Prestwich! What amazing cleaners, particularly Missy who took charge in a professional and sensitive way! Very helpful office sta... Ver más
La empresa ha respondido
4,5
Excelente
692 opiniones
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The team that I received was amazing
The team that I received was amazing! No judgement for any mess etc. so professional and amazing mannerism. The clean was over a 2 day period and they excelled all my expectations! We will definitely be using the service again! Thanks again for your brilliant hard work.
8 de agosto de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you Louise for both your positive feedback and making time to leave us such a lovely review. We are all delighted that you were happy with the work we did and the way in which we did it. We constantly strive to exceed our clients' expectations and we are so pleased that we did this for you.
Your kind words and feedback have been relayed to the team that attended your home and they too are really chuffed with your glowing feedback.
Thanks again!
Life-Changing service, a home restored!
I cannot express enough how grateful I am for the amazing job this team did! They transformed a space that seemed impossible to clean into a fresh, organized, and livable home. The crew was professional, compassionate, and worked tirelessly to tackle what was a daunting situation. Their attention to detail and understanding of the emotional aspect of being in a mess made a huge difference. If you’re looking for a deep-cleaning service that will go above and beyond, this is the one! Thank you for restoring both my home and peace of mind!
29 de junio de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you very much for finding the time to leave us such a glowing and positive review. Your kind words have been passed onto the team that came to the property, all of whom are extremely chuffed with by your very positive feedback.
We constantly strive to deliver a highly efficient, professional, non-judgemental and compassionate service and we're so pleased that your home is now restored to you.
Thanks again!
Mels Cleaning ladies has been working…
Mels Cleaning ladies has been working for us for 3 months.
And we are very happy with their service we have left a large amount cash on our bedside table and our wallets and no money has ever gone missing. They are trustworthy and reliable.
4 de agosto de 2024
Opinión espontánea
Brilliant servoce for extreme end of tendency clean
Excellent friendly service on what was a very tough extreme clean
Two delightful gentleman turned up on time and were quiet and very professional
I would highly recommend as left the space very sparkly and clean
Review worth over 5 stars and would hire again for sure x
We’ll done and Thankyou
10 de junio de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you Katie for finding the time to leave us such a lovely review, Your kind words have been relayed to the team that attended the property and we are all delighted that you were pleased with the service we provided.
Thanks again from everyone here at Mel's Cleaning!
A Big Job Well Done!!
I contacted Mel’s Cleaning to help with a big declutter and deep clean for my parents who live 200+ miles away from me. Due to health issues and other factors their house had really got on top of them and they were not fit enough to really make a dent in it.
The communication from the company has always been super fast and they identified a team of three to go in very quickly after we sent photos for the quote.
My parents are over the moon with the results. They keep telling me how they have their house back and it has taken a really big weight off of them. The team who carried out the clean were lovely and my dad said how friendly and professional they were. I was also kept in the loop as the clean went on when they realised that they would need a further day to come out and finish the job.
I would not hesitate to recommend Mel’s Cleaning to anyone. I’m always skeptical of having to pay upfront but it was no problem at all and they carried out the work with no judgement and with their full focus and attention. Such a weight off all of our minds!
21 de abril de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you so much for finding the time to write and leave us such a lovely positive review.
Your highly complimentary feedback has been relayed to both the team that attended the property and to the office guys too. We are delighted that your parents are happy and are able to enjoy their home again.
Once again, MANY thanks!
Amazing!
Truly wonderful and worth every penny. We had two members of staff for two days to help with cleaning out my parents house. They arrived right on time and worked tirelessly along side us to sort through things. They were incredibly efficient and made everything spotless, an amazing team. It felt like an entirely new house afterwards! We would absolutely hire Mel’s cleaning again should we need it. Thank you :)
2 de mayo de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you very much for your feedback and lovely review. The team that attended the property will be delighted, as we all are here at Mel's Cleaning.
Once again - MANY thanks!
10 stars
10 stars. They went way beyond my wildest expectations. My house had been destroyed by my mentally ill relative. I cannot get over what a difference they made. They worked so hard, there was no slacking off at all, no clock watching. They were determined to get it all done. The cleaners were also absolutely lovely. They were so kind, non judgmental and respectful of the property. They went way above and beyond and all with a smile on their face. The quote was also cheaper than 2 other companies I tried. I’ve used cleaning companies a few times and this was by far the best experience I have had. I was a bit nervous about paying up front but the communication from the company was excellent too. I would highly recommend them.
14 de marzo de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you very much for leaving us such a lovely review. Your feedback has been passed onto the team that attended the property all of whom are obviously delighted, as we all are here at Mel's Cleaning!!
We try incredibly hard to make the whole process from the initial contact to completion as professional and friendly and respectful as we possible and it's so rewarding to hear that we've exceeded your expectations.
Once again, MANY thanks for making time to leave us such a glowing review.
Excellent communication and brilliant…
Excellent communication and brilliant clean. Would recommend without hesitation. Many thanks.
5 de marzo de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thanks Jude for leaving us a lovely review. This is appreciated by everyone here at Mel's Cleaning!
Thanks again!!
The team of 4 arrived on time and with…
The team of 4 arrived on time and with a can do attitude. I booked for 4 people for 8 hours- the house was grim, so very hard work.
They worked like Trojans for 10 hours. No reduction in pace until the job was done. They were polite, cheerful and dedicated to getting it done.
I was very please with the results. I can recommend this company and in particular the team who did a brilliant job.
7 de marzo de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you very much for making time to leave us a review and provide such positive feedback, both are really appreciated by everyone here at Mel's Cleaning.
Your kind words have been passed onto the team that attended the property and it's very rewarding to know that you appreciated the hard work, attitude, manners and effort of the operatives.
Once again, MANY thanks!!!
My house feels like a home again
After a lengthy spell of ill health I booked my first deep clean with this company. The father and daughter team who arrived are a credit to Mel's. They were thorough, courteous and, important to me, non judgemental. The rooms gleam and my house feels like home again
I would not hesitate to book them again. because to lose the stress is absolutely worth the cost.
14 de febrero de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you so very much for leaving us such a fabulous review., it is truly appreciated by everyone here at Mel's Cleaning.
Your feedback is highly appreciated too and your kind words will be passed onto the team that attended your home.
Once again, thank you very much indeed!
Reliable and a very good job.
22 de enero de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Many thanks David for leaving us a review, it is truly appreciated by everyone here at Mel's Cleaning.
Deep clean on very dirty house
Communication in arranging the cleaners and knowing who I was meeting on the day was very professional. On the day Jack and his team arrived on time. They did a deep clean on a relative's house. It was 24 year's of dirt and there was no hot water in the house. I was so pleased and amazed with what they achieved. They knew what they were doing and worked incredibly hard. It was not an easy job and they were understanding and respectful of what was a difficult situation for us. The house is now fit for sale.
7 de febrero de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Many thanks Davina for your time to leave us such positive feedback and a fabulous review, both are truly appreciated by everyone here at Mel's Cleaning.
Your kind words will be relayed to both Jack and his team and to our office guys too. We are delighted that you were pleased with both the cleaning and our office administration. We try incredibly hard to make what can be a difficult or embarrassing situation into something that is not. It's great to know that we're getting it right!!
Once again MANY thanks for your kind words and we hope that the house sale goes very smoothly.
Amazing service
Amazing service booking is so easy! Best spring clean I’ve had in a long time can’t wait to book again ❤️
7 de febrero de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you very much for finding the time to leave us a review. We are delighted that you were pleased with the spring clearing and we look forward to helping you again in the future.
Your kind feedback has been relayed to the team that attended the property and is appreciated by everyone here.
Thanks again from all of us here at Mel's Cleaning!
Shoddy service
Shoddy service, bad communication, surly and unprofessional responses over email. - speaking of “mendacious narratives” - it’s telling that the company decides to reply to reviews over this site, and yet, completely fails to respond to emails when problems are politely raised. Also: I attached photos of a dirty bathroom via email which seems to have been omitted from the reply to this review. Which speaks to the lack of communication [there was no reply to my emails] - and utterly dishonest. So. SHODDY SERVICE, TERRIBLE COMMUNICATION, AND TOTALLY DISHONEST - I’m now having to pay for additional cleaning.
4 de enero de 2024
Opinión espontánea
Respuesta de Mels Cleaning
This review relates to an end of tenancy clean conducted on 4th January where the reviewer was not present at the property and the keys had to be collected and returned to a local estate agent. The reviewer informed us yesterday that the letting agent claimed to have ‘inspected’ the property on 5th February and then provided us with a copy of check-out report .
The check-out report stated ‘Cleaned to a fair standard with some oversights. No receipt seen for professional cleaning. Further cleaning required’. Having read through the 20 page report whilst examining the very small, low resolution images therein , the only specific cleaning ‘issues’ found related to window cleaning, unspecified wooden floor cleaning and ‘oversights’ in the cleaning of a freezer. We were unable to actually see these issues on the check-out report images. The vast majority of ‘issues’ raised in said report were of damage to the fabric and fittings in the property caused by the tenant.
At the conclusion of every job we take very high resolution images and we were unable to match these to the alleged cleaning issues raised in the report. Furthermore, we do not clean exterior windows.
When booking we make it VERY clear, and this is repeated in the booking confirmation, our FAQs and Ts&Cs, that it is always advisable to be at the property personally to sign-off the cleaning as totally satisfactory. We also make it VERY clear that we will not consider complaints raised days, let alone weeks, after we have attended a property.
It is regrettable that this reviewer has decided to hit-out at us, as clearly his issue is with the letting agent who doubtless has pocketed his deposit and will now seek to justify this using any methodology they can muster.
No, we did not and nor do we provide a shoddy service, we have 48 high resolution images that illustrate our attention to detail at this property. We have provided clear, precise, professional and polite communications; these weren’t what this reviewer wanted to hear so he has chosen to define them as ‘bad, surly and unprofessional’ in order to fit with his mendacious narrative.
Left the house for 2 days it was a…
Left the house for 2 days it was a complete mess as I was hoarding for a few years. Came back to a lovely clean and clear house.
Would definitely recommend as everyone was very professional.
28 de diciembre de 2023
Opinión espontánea
Respuesta de Mels Cleaning
Thank you very much for finding the time to leave us such a great review. We are delighted that we were able to help you and your kind words have been passed to the team that attended your property.
Thanks again!
Fantastic service amazing cleaners
What a service, from contacting the company to the cleaners arriving at the property it took a week, we had 2 cleaners who worked a total of 28 hours, Chloe and Yvonne, these girls worked miracles they took an absolute dump of a house and made it into someone’s home again, as a family we can never thank you enough. We also had Amanda on hand to update us or answer any queries we had, highly recommend this company
22 de enero de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you very much for your review and very positive feedback which has been passed onto to the team that attended the property and Amanda in the office too.
Once again, many thanks for finding the time to leave us a review. It's truly appreciated by everyone here at Mel's Cleaning!
Great clean
Ricky did a wonderful job cleaning my oven, it was sparkling when he finished and he also left the sink immaculately clean. Ricky was easy to communicate with and I would have no hesitation using him again!
25 de enero de 2024
Opinión espontánea
They worked hard
The two ladies worked hard for the five hours and they made the house look better than when I first rented it.
15 de enero de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you very much Carol for leaving us such a lovely review. Your kind words have been passed onto the team that attended your home and is truly appreciated by everyone here at Mel's Cleaning.
Thanks again!
Very pleased all round
Very pleased all round. Hard working. Not cheap, but worth the cost.
10 de enero de 2024
Opinión espontánea
Respuesta de Mels Cleaning
Thank you very much for finding the time to leave us a review. Your feedback has been shared with the team that attended the property and is really appreciated by everyone here at Mel's Cleaning.
Thanks again!
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