The delivery of the scooter and the instructions were fine, but what about the armrests ?One fell off after I lent on it to get onto the scooter. The delivery guy had tried to adjust it before he left... Ver más
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Consulta las opiniones de los clientes
From my initial conversation with Ashley, to delivery of two profile beds, Mobility Hire has been excellent. Ashley, Victoria and Kelly have been amazing in helping to find the right beds to suit... Ver más
La empresa ha respondido
During a weekend when my Dad desperately needed a hospital bed I rang and spoke to someone straight away. I recieved an email at 10.30pm and a bed was being delivered by Sunday afternoon. Everyone... Ver más
La empresa ha respondido
Superb service from Mobility Hire. A phone call on Friday afternoon, a bed delivered by 8.15 the next morning. Immediate kind response from a real person when you phone -unlike robots elsewhere. The m... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos de asistencia para la movilidad
- Proveedor de equipos para discapacitados
- Proveedor de equipamiento médico
- Servicio de alquiler de sillas de ruedas
Escrito por la empresa
Mobility Hire is a leading supplier of rental mobility equipment throughout the UK. We offer rental solutions to meet almost any needs, on a short-term or long-term hire basis. We are also able to offer a wide range of mobility products for purchase, either new or fleet. With over 20 years’ experience in the mobility industry the heart of our business has always been, and remains to be, providing excellence in every detail of our product quality and our customer service. We are committed to making the process of hiring as simple and as easy as possible, with our friendly helpful team available to answer your questions or queries at the end of the telephone. We are proud to be a family business, with many of the founding partners still supplying their valuable expertise and knowledge today. As manufacturers of mobility equipment, we also know and understand mobility products inside out and what makes them move. Our extensive product knowledge helps us to fulfil your individual needs in the best possible way. Helping to make your mobility experience with us as stress free as possible and your life that little bit easier. We offer a wide range of mobility products for hire, each one carefully selected to fulfil the needs of our customers. Call us now on 0800 111 6234 or visit our website, www.mobilityhire.com to find out more.
Información de contacto
Mobility House, Formal Industrial Park, Northway Lane, , GL20 8GY, Tewkesbury, Reino Unido
- 0800 111 6234
- enquiries@mobilityhire.com
- www.mobilityhire.com
4,7
Excelente
372 opiniones
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The delivery of the scooter and the…
The delivery of the scooter and the instructions were fine, but what about the armrests ?One fell off after I lent on it to get onto the scooter. The delivery guy had tried to adjust it before he left but that hadn't worked. He had left the premises by the time I had got onto the scooter and the armrest fell off, but I'm not happy, hence the 3 stars. I won't be buying this scooter, just hope it works OK for my holiday.
17 de julio de 2026
Respuesta de Mobility Hire
Thank you for your feedback. We're pleased to hear you were happy with the delivery and demonstration, but we're sorry to hear about your experience with the armrest.
The scooter is fitted with removable armrests, and while our delivery colleague adjusted them before leaving, we're sorry that one became detached when you came to use it. As soon as we became aware of the issue, we made attempts to contact you over the weekend, and today we've arranged to swap the scooter over so you can enjoy your holiday with complete confidence.
One of the key advantages of hiring is that if an issue does arise, we can replace the equipment quickly rather than leaving customers waiting for repairs or replacement parts. We hope the replacement scooter serves you well and wish you a fantastic holiday.
Should you need anything else in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Respuesta de Mobility Hire
Thank you! We really do appreciate you taking the time to leave us your great review. Should you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Brilliant buy
Had it two days, and worth every penny... Highly recommended. Would be good to have two soap dishes, one for soap/gel, another one for shampoo bottle.
10 de julio de 2026
Respuesta de Mobility Hire
Thank you for your fantastic review! We are delighted to hear you are already finding the portable shower pod worth every penny and that it's making such a positive difference.
We also appreciate your suggestion about having two soap dishes. That's a really practical piece of feedback, and we'll certainly pass it on to our product team as we continue to review and improve.
Thank you again for your recommendation, and we hope you continue to enjoy using the new shower pod. Many Thanks Mobility Hire :)
Excellent service!
23 de junio de 2026
Respuesta de Mobility Hire
Thank you! This is great to hear, we work hard to provide our customers with excellent service so we are pleased to see this come across in your experience. Many Thanks Mobility Hire :)
Respuesta de Mobility Hire
Thank you for your lovely review and taking the time to leave us your feedback. We really do appreciate it.
If you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Respuesta de Mobility Hire
Thank you for your great feedback! We are delighted to hear you had a spot-on experience. It's fantastic to know our team's knowledge and the speed of our service stood out to you.
We really appreciate your review and taking the time to let us know how we are doing. Many Thanks Mobility Hire :)
mobility hire
The installations went perfectly and the engineer that arrived was very helpful and gave a full run down one the use of the products, i would recommend this company to anyone who needs mobility equipment.
7 de julio de 2026
Respuesta de Mobility Hire
Thank you for your great review! We are delighted to hear the installation went smoothly and that our engineer took the time to explain everything clearly. Providing this kind of service is important to us, so it is great to hear it made a positive difference.
If you need anything else please do not hesitate to contact us. Many Thanks Mobility Hire :)
Try before you buy
From my initial conversation with Ashley, to delivery of two profile beds, Mobility Hire has been excellent.
Ashley, Victoria and Kelly have been amazing in helping to find the right beds to suit the needs of my parents.
The delivery driver was slightly delayed, but I received a call about that, and then a call to say what time he would arrive. He was polite, and set up the beds and explained everything to my Mum.
We decided to ‘try before you buy’ and will be buying at the end of the two week hire.
6 de julio de 2026
Respuesta de Mobility Hire
Thank you for such a fantastic review. We are delighted to hear that Ashley, Victoria and Kelly were able to help you find the right beds for your parents and make the whole process as straightforward as possible.
It's wonderful to hear that our 'Try Before You Buy' option gave you the confidence to make the right decision. We believe it's a great way to ensure the equipment is the perfect fit before making a purchase, and we're delighted you've decided to go ahead. We look forward to helping you complete the purchase and thank you for placing your trust in us. Many Thanks Mobility Hire :)
Amanda was so helpful and efficient and…
Amanda was so helpful and efficient and the bed arrived within 6 hours which was such a relief. Thank you. Great service.
27 de junio de 2026
Respuesta de Mobility Hire
Thank you for your really lovely review. We are so pleased Amanda was able to help and get everything arranged quickly for you. We know how important it can be to have equipment in place without delay, so we're delighted the bed was delivered within six hours and brought you some much-needed peace of mind.
We will be sure to pass your kind comments on to Amanda. Thank you again for choosing us, we really so appreciate it. Many Thanks Mobility Hire :)
Friendly and reliable customer service.
The friendly and reliable customer service make dealing with Mobility Hire a relaxing experience when most needed.
1 de julio de 2026
Respuesta de Mobility Hire
Thank you for your kind words. It's wonderful to hear that our friendly and reliable service helped make the process a little less stressful at a time when it was most needed.
Providing reassurance, alongside dependable equipment and support, is something we really pride ourselves on. We really do appreciate you taking the time to share your experience with us and others. Many Thanks Mobility Hire :)
Followed delivery instructions
Followed delivery instructions, scooter in good condition
25 de junio de 2026
Respuesta de Mobility Hire
Thank you so much for taking the time to leave us your review, we really do appreicate it. If you need anything in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Amazing customer care and products with a rapid response.
During a weekend when my Dad desperately needed a hospital bed I rang and spoke to someone straight away. I recieved an email at 10.30pm and a bed was being delivered by Sunday afternoon.
Everyone was so helpful including Amanda on the phone and the delivery driver Nigel. The bed was brilliant and Nigel assembled and familiarised us with its use, he helped us manoeuvre furniture to accommodate the bed.
Collection was easy too and we were kept up to date with the drivers arrival time.
I cannot speak highly enough of this company.
21 de junio de 2026
Opinión espontánea
Respuesta de Mobility Hire
Thank you so much for your incredibly kind review. Knowing we were able to help your dad at such an important time really means the world to us.
We are delighted Amanda and Nigel made such a positive impact and we will be sure to pass on your comments to them both. This is exactly the level of service we strive to provide our customers.
Thank you for placing your trust in us at such a difficult time and for taking the time to share your experience with us. Your recommendation means a great deal to the team. Many Thanks Mobility Hire :)
Expensive and unreasonable refund policy
OK - nothing wrong with the hoist or service. All good. My one star is reflective of 2 things. One is that they only let you hire for 2 week periods and we only needed the hoist for 24 hours. I can understand charging a premium for short term rental but I dont see why a vulnerable person, on already low income should be forced to pay so much. 2nd - the man using it is very disabled and there is no refund whatsoever if he was unable to use it due to ill health (without 14 days notice that is). This could be much more user friendly IMO. But if you want it for a couple weeks and not concerned about the refund policy, then fine.
See reply below from them - as is so often the case - few are willing to really consider feedback. They are charging excessively to vulnerable people with inflexible terms and coating it. It makes feedback kind of pointless. It is possible to genuinely consider feedback and wonder whether terms can change - which is the point - not to complain, which is pointless.
24 de junio de 2026
Respuesta de Mobility Hire
Thank you for taking the time to leave your feedback. We're pleased to hear you were happy with both the hoist and the service you received from us.
We completely understand your comments regarding the hire period and appreciate that in your circumstances, only needing the equipment for 24 hours can make the minimum hire feel expensive. Our minimum hire period helps cover the costs involved in delivering, collecting, cleaning, servicing, safety testing, and maintaining specialist equipment, regardless of how long it is used for. We always aim to provide a reliable and fully managed service while trying to keep our pricing as competitive as possible.
With regards to our cancellation policy, we do appreciate that changes in health can happen unexpectedly, particularly for those with complex medical conditions. Once equipment has been reserved and logistics arranged, it is often no longer available for other customers, which is why our terms include notice periods. That said, we do always try to be as understanding and flexible as possible where circumstances allow and we encourage customers to contact us if their situation changes.
Thank you again for your feedback. Reviews help us continue to review our policies and ensure we're providing the best possible service for our customers. Many Thanks Mobility Hire.
Great experience Higjhly recommend
Fantastic customer service ensuring the wheelchair I have hired is exactlyl what I need. The delivery man was really really knowledgeable and helpful too.
24 de junio de 2026
Respuesta de Mobility Hire
Thank you for your fantastic review and recommendation. We're so pleased to hear that our team helped you find the right wheelchair for your needs and that you received the support and advice you were looking for.
It's also wonderful to hear our delivery colleague's knowledge and helpfulness stood out. We'll be sure to pass your kind comments on to the team.
Thank you again for taking the time to share your experience—we're always here if you need us in the future. Many Thanks Mobility Hire :)
Everyone we spoke with was extremely…
Everyone we spoke with was extremely kind and helpful. The equipment is good quality and mobility hire managed to sort everything out for us really quickly.
22 de junio de 2026
Respuesta de Mobility Hire
Thank you for this lovely feedback, we really do appreciate you taking the time to let us know how we did. We are so pleased to hear everyone you spoke with was kind and helpful, and we were able to get everything arranged quickly for you.
We work hard to combine reliable, quality equipment with a responsive and suuportive service, so its wonderful to hear this was reflected in your experience. Should you need anything else please give us a call and we would be happy to help. Many Thanks Mobility Hire :)
Superb service from Mobility Hire
Superb service from Mobility Hire. A phone call on Friday afternoon, a bed delivered by 8.15 the next morning. Immediate kind response from a real person when you phone -unlike robots elsewhere. The man who delivered the bed was also super helpful, courteous and quick.
20 de junio de 2026
Respuesta de Mobility Hire
What a lovely review, thank you! We are delighted we could respond so quickly and get the bed delivered the very next morning for you.
We are especially pleased to hear that being able to speak directly with a member of our team made a difference. We know that in urgent situations, talking to a knowledgeable and caring person can be invaluable. It's also great to hear our delivery colleague provided the same level of helpful and courteous service.
Thank you for your kind words — we'll be sure to share them with the team. Should you need anything in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Equipment was ready and waiting when we arrived
Equipment was delivered on time - all ready for when we arrived.
Booking was fast and efficient over the phone and then email.
Parts of the hoists were cable tied for transportation - luckily I carry scissors.
19 de junio de 2026
Respuesta de Mobility Hire
Thank you for your feedback. We're pleased to hear the booking process was quick and efficient, and that the equipment was delivered on time and ready for your arrival.
We also appreciate your comment regarding the cable ties. We use these during transportation to keep components secure and protected in transit, but we understand it can be inconvenient if you don't have something suitable to remove them. We'll certainly take your feedback on board and feed this back to the team so we can continue to review and improve our customer experience.
Thank you again for choosing us, and we hope you had a great stay. Many Thanks Mobility Hire :)
Super choice
Super choice - just the ticker for a trip with mum, arrived when they said it would all in order.. thank you
17 de junio de 2026
Respuesta de Mobility Hire
Thank you for your lovely review. We're delighted the equipment was just what you needed for your trip with your mum and that everything arrived exactly as planned. We know how important it is to have reliable equipment when travelling, so it's great to hear everything went smoothly.
We hope you had a wonderful trip together, and thank you again for choosing us. Should you need anything again in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Very smooth service in delivery and…
Very smooth service in delivery and assembly of bed
17 de junio de 2026
Respuesta de Mobility Hire
Thank you for your feedback. We're pleased to hear everything went smoothly with the delivery and assembly of the bed. Our team works hard to make the process as straightforward and stress-free as possible, so it's great to know that was your experience.
We appreciate you taking the time to leave us a review. Many Thanks Mobility Hire :)
Absolutely lovely staff
Absolutely lovely staff. So much easier to speak to a human and make arrangements over the phone!
9 de junio de 2026
Respuesta de Mobility Hire
Thank you for leaving us your lovely feedback! We really do appreciate it. We know that when you're arranging mobility equipment, being able to speak directly to someone can make all the difference. We're delighted you found the team helpful and that the process was easier over the phone.
We’ll be sure to share your kind comments with the team. Many Thanks Mobility Hire :)
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