The delivery of the scooter and the instructions were fine, but what about the armrests ?One fell off after I lent on it to get onto the scooter. The delivery guy had tried to adjust it before he left... Ver más
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Consulta las opiniones de los clientes
From my initial conversation with Ashley, to delivery of two profile beds, Mobility Hire has been excellent. Ashley, Victoria and Kelly have been amazing in helping to find the right beds to suit... Ver más
La empresa ha respondido
I found Mobility hire to be wonderful! So easy to talk to, polite, helpful and punctual. In addition the profile bed I hired was virtually brand new and very comfortable.
During a weekend when my Dad desperately needed a hospital bed I rang and spoke to someone straight away. I recieved an email at 10.30pm and a bed was being delivered by Sunday afternoon. Everyone... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos de asistencia para la movilidad
- Proveedor de equipos para discapacitados
- Proveedor de equipamiento médico
- Servicio de alquiler de sillas de ruedas
Escrito por la empresa
Mobility Hire is a leading supplier of rental mobility equipment throughout the UK. We offer rental solutions to meet almost any needs, on a short-term or long-term hire basis. We are also able to offer a wide range of mobility products for purchase, either new or fleet. With over 20 years’ experience in the mobility industry the heart of our business has always been, and remains to be, providing excellence in every detail of our product quality and our customer service. We are committed to making the process of hiring as simple and as easy as possible, with our friendly helpful team available to answer your questions or queries at the end of the telephone. We are proud to be a family business, with many of the founding partners still supplying their valuable expertise and knowledge today. As manufacturers of mobility equipment, we also know and understand mobility products inside out and what makes them move. Our extensive product knowledge helps us to fulfil your individual needs in the best possible way. Helping to make your mobility experience with us as stress free as possible and your life that little bit easier. We offer a wide range of mobility products for hire, each one carefully selected to fulfil the needs of our customers. Call us now on 0800 111 6234 or visit our website, www.mobilityhire.com to find out more.
Información de contacto
Mobility House, Formal Industrial Park, Northway Lane, , GL20 8GY, Tewkesbury, Reino Unido
- 0800 111 6234
- enquiries@mobilityhire.com
- www.mobilityhire.com
4,7
Excelente
373 opiniones
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Really helpful staff who listen to your…
Really helpful staff who listen to your needs
1 de septiembre de 2025
Respuesta de Mobility Hire
Thank you for taking the time to leave us your review! We’re so pleased to hear our team were able to listen and support your needs — that’s exactly what we aim for. Many Thanks Mobility Hire :)
Scooter was delivered on Friday 22…
Scooter was delivered on Friday 22 August. It was faulty. The carrier met a colleague and another was delivered. This one was plugged in and showed full the following morning but we couldnt get it to work or get in touch with anyone on Horizon. Nor had we an instruction book. We had to wait until Tuesday 26 before reporting the fault, Monday being a.bank holiday. By this time we were away without scooter. We took an old wheelchair. It was all very disappointing
22 de agosto de 2025
Respuesta de Mobility Hire
Thank you for taking the time to share your experience. We’re very sorry to hear of the difficulties you had with the scooter and the disappointment this caused during your hire.
The scooter was tested and confirmed to be working on collection, but we regret that you weren’t able to use it as you had intended. We also understand the frustration of not being able to reach us over the bank holiday period. For future reference, we do have an emergency contact form on our website for times when the office is closed which is answered out of hours, and we’ll make sure this is highlighted more clearly to customers.
We’ll also review our process to ensure user instructions are always provided with every delivery, so that operating the equipment is as straightforward as possible. We also make these available on our website so people can view a digital version.
Your feedback is very valuable to us, and we’ll use it to improve both our communication and support going forward. Kind regards Mobility Hire :)
Out of stock
Ordered a wheelchair but next day it turned out you didn't actually have the one we ordered and therefore we had to settle for second best. Other than that, all good.
27 de agosto de 2025
Respuesta de Mobility Hire
Thank you for your feedback. We’re sorry the wheelchair you originally ordered wasn’t available — we’ve been experiencing an exceptionally busy period which meant stock moved faster than expected. We completely understand how disappointing it must have been to accept an alternative.
We’re glad to hear the rest of your experience went smoothly and truly appreciate your patience and understanding. Your feedback will help us improve our stock management going forward. Many Thanks Mobility Hire :)
Excellent service for renting a hospital bed
Very helpful person on phone when ordering. Bed arrived on time, easy delivery and installation and very good instructions given on it's use. First rate experience.
20 de agosto de 2025
Respuesta de Mobility Hire
Thank you for your kind review. We’re so pleased to hear that ordering was straightforward, delivery and installation went smoothly, and the instructions were clear.
It’s great to know you had a first-rate experience with us. Many Thanks Mobility Hire :)
Respuesta de Mobility Hire
Thank you for your feedback! We’re delighted to hear you found our service efficient and that our delivery driver was helpful.
We really appreciate you taking the time to leave us a review. Many Thanks Mobility Hire :)
Delivery was delayed and I had to phone…
Delivery was delayed and I had to phone to find out the new time rather than being informed about it. On delivery, service was efficient and respectful.
19 de agosto de 2025
Respuesta de Mobility Hire
Thank you for sharing your feedback. We’re glad to hear the delivery itself went smoothly and that our team provided efficient and respectful service.
We’re sorry, however, that you weren’t updated about the change in delivery time. That’s not the experience we want for our customers, and we’ll be reviewing our communication processes to make sure we keep people better informed in future.
We really appreciate your comments and the opportunity to improve. Many Thanks Mobility Hire :)
Helpful
I ordered Reverse Azelea but somehow it didnt fit our doors. Liam was very helpful and sent another one tilit in wheelchair after getting it measured so it could come inside our house . As we needed it for our dad
21 de agosto de 2025
Respuesta de Mobility Hire
Thank you for your feedback. We’re so pleased to hear that Liam was able to help resolve the issue quickly and arrange a Tilt-in-Space wheelchair that worked for your home. We’re glad we could provide the right equipment for your dad when you needed it.
Your kind words mean a lot, and we’ll be sure to pass them on to Liam and the team. Many Thanks Mobility Hire :)
Wheelchair for respite
Hire of the Rea Azalea wheelchair for my Mum whilst she is in respite for 2 weeks.
Phone call to discuss options, very informative and helpful.
The wheelchair was delivered as arranged and explained to the staff looking after my Mum.
20 de agosto de 2025
Respuesta de Mobility Hire
Thank you for your kind feedback. We’re delighted to hear that our team were able to give you clear and helpful advice when discussing options for your mum, and that delivery went smoothly. It’s great to know the wheelchair was explained properly to the staff looking after her.
We’re really glad we could support you during her respite stay. Many Thanks Mobility Hire :)
Great service and easy to deal with
Great service and easy to deal with. Needed to hire at short notice and scooter was delivered the next day.
15 de agosto de 2025
Respuesta de Mobility Hire
Thank you for your kind feedback! We’re so pleased we could make the hire process easy for you and arrange delivery of the scooter at such short notice.
We really appreciate you sharing your experience. Many Thanks Mobility Hire :)
I first used this company in May this…
I first used this company in May this year to hire a Rise & Recliner chair to use at home for a few weeks. This was to assist with my recovery from having a Total Left Hip Replacement.
I honestly can’t thank them enough, the Team were ALL fantastic from start to finish. Mark delivered and collected the chair and was so polite, considerate and helpful on both occasions. The chair was such a help that I ordered my own one through the company which was made for me and recently delivered. Cerys was super helpful with arranging this for me and nothing was too much trouble. I kept her very busy with all of my questions via email.
A very good company that I would not hesitate in recommending to anybody, thank you again.
7 de julio de 2025
Respuesta de Mobility Hire
Thank you so much for taking the time to share your experience. We’re delighted to hear that the Rise & Recliner chair was such a help during your recovery, and even more pleased that you’ve now received your very own chair.
It’s fantastic to know that Mark made delivery and collection easy and that Cerys was able to support you so well with your purchase — we’ll be sure to pass along your kind words to them both.
Your recommendation means a great deal to us, and we’re truly grateful for your trust in our team. Wishing you continued comfort and a smooth recovery with your new chair. Many Thanks Mobility Hire :)
Very helpful and friendly Company
Really helpful staff answering all of my questions, arrived on time and the driver was very friendly and helpful…would recommend you in the future
Thank you
Denise Rumsey
14 de agosto de 2025
Respuesta de Mobility Hire
Thank you for your lovely feedback! We’re delighted to hear our team were able to answer all your questions and that delivery was on time. It’s great to know our driver was friendly and helpful too.
Your recommendation means a great deal to us, and we’d be very happy to support you again in the future should you need it. Many Thanks Mobility Hire :)
Excellent service from order to delivery
Excellent service from order to delivery
14 de agosto de 2025
Respuesta de Mobility Hire
Thank you for your kind feedback! We’re so pleased to hear you found the whole process excellent from order through to delivery. That’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your review. Many Thanks Mobility Hire :)
Bad policy and no refunds
Well order bed for my mum to come home to die but didn't make it never used the bed paid £635 pounds for it rang up on Easter Tuesday to tell them as they close Easter Friday mum past sat 19th April would not give eneny money back of 635pounds which was a lot of money not to get some of it back got no heart you think they would pay some of it back just got aload of what rules our don't hire of these people unless you know all there polices would not hire of them again two weeks hire for electric bed £635 is alot to lose
18 de abril de 2025
Respuesta de Mobility Hire
We are so very sorry to hear about the passing of your mum, and we send our heartfelt condolences to you and your family.
Regarding the hire charge, the majority of the cost related to arranging a special Good Friday delivery. As this fell on a bank holiday, we had to draft in additional support to ensure the bed could be delivered when you needed it, which is why the cost was higher than a standard hire.
We completely understand how difficult this feels in light of your circumstances, and we’re sorry for any distress caused. Your feedback is important, and we’ll continue to review how we communicate these costs and policies so they are always as clear and sensitive as possible.
Thank you again for sharing your experience with us, and please accept our sincere condolences once more. Kind regards Mobility Hire.
Scooter was ready and waiting at the…
Scooter was ready and waiting at the festival we booked, Fully charged and ready to go. Will definitely use again!
14 de agosto de 2025
Respuesta de Mobility Hire
Thank you for your great feedback! We’re delighted to hear your scooter was ready and waiting at the festival, fully charged and good to go. It’s fantastic to know everything went smoothly and that you’d be happy to use us again.
We really appreciate your kind words and look forward to helping at your next event! Many Thanks Mobility Hire :)
Couldn't be better.
very helpful and knowledgable customer service.
prompt delivery on day requested
equipment in perfect condition and very comfortable profiling bed.
11 de agosto de 2025
Respuesta de Mobility Hire
Thank you for your lovely feedback! We’re so pleased to hear you found our customer service team helpful and knowledgeable, and that delivery was prompt on the day you needed it.
It’s also great to know the profiling bed arrived in perfect condition and is providing you with comfort.
We really appreciate you taking the time to share your experience. Many Thanks Mobility Hire :)
Excellent service
I have used Mobility Hire time after time for the past 3 years. I have never come across anyone rude. The salespeople I speak with on the phone are always polite, and I always have a laugh on the phone. The people who collect the electric bed I hire are equally as friendly. They always check if I have had any problems and show genuine care and understanding.
I would highly recommend this company to anyone needing to hire equipment.
Thank you, Mobility Hire
15 de agosto de 2025
Respuesta de Mobility Hire
Thank you so much for your kind words and continued support over the past three years! We’re so pleased to hear that every interaction — from our sales team to our delivery and collection staff — has been friendly and helpful.
It’s wonderful to know you feel cared for and understood, and that you’ve enjoyed your experience with us consistently - this is what we aim for. Your recommendation means a lot, and we truly appreciate your loyalty.
Thank you again for choosing Mobility Hire, and we look forward to assisting again should you need us! Many Thanks Mobility Hire :)
Excellent service
Very quick delivery, meeting the time slot, and everything set up perfectly by the driver who spent time demonstrating the operation of the bed and was extremely pleasant and helpful throughout. The bed itself is excellent and meets all our needs. Together with the courtesy call to check that all was well this adds up to a perfect service experience.
13 de agosto de 2025
Respuesta de Mobility Hire
Thank you for your fantastic feedback! We’re delighted to hear that delivery was timely and that our driver was able to set up the bed, explain its operation, and provide a pleasant experience for you.
It’s wonderful to know the bed meets all your needs and that the courtesy call added to your positive experience. We truly appreciate you taking the time to share this with us. Many Thanks Mobility Hire :)
Excellent customer service and delivery
7 de agosto de 2025
Respuesta de Mobility Hire
Thank you so much for taking the time to leave this great feedback! We really do appreciate it. Many Thanks Mobility Hire :)
The most helpful company
The most helpful company, from start to finish.
People on the phone were very clear about their service and the delivery was incredibly professional. We rented but they actually brought us a new item.
7 de agosto de 2025
Respuesta de Mobility Hire
Thank you for your wonderful feedback! We are so pleased to hear you found our team helpful and clear over the telephone, and that the delivery was professional too.
We really appreciate your kind words and should you need anything again in the future please do not hesitate to contact us. Many Thanks Mobility Hire :)
Obviously former used car sales …
Obviously former used car sales personnel.
You don't get what is advertised at the advertised price.
Con men.
Tried to purchase a mobility device advertised at approximately £55.00
Enterd site to be told it was £260.00.
I HOPE HER INDOORS IS HAPPY
13 de agosto de 2025
Opinión espontánea
Respuesta de Mobility Hire
Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience and understand your frustration. We want to reassure you that we do not believe in misleading pricing or practices. We work hard to ensure all our pricing is clear and transparent on our website.
The device you saw advertised at £55 was likely the weekly hire price, however we do then display the different delivery & collection costs or purchase costs on our website as well. We do genuinely try to do our best to make pricing clear and our team are available over the telephone and are happy to talk these options through with you too. We always endevour to try and find the right equipment at the right price for you.
Please do not hesitate to contact our team directly on 0800 111 6234 and we will do our best to resolve this for you. Many Thanks Mobility Hire.
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