No way of being sure your phone case will look good. No contact details. The email image of your phone case says Customer Services are here to help, with a Netherlands address but no online chat or em... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Ver más
Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived... Ver más
I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in wh... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.
Información de contacto
Gonnetstraat 26, 2011KA, Haarlem, Holanda
- reviews@mypersonalisedcase.co.uk
- www.mypersonalisedcase.co.uk
3,1
Medio
347 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 1 semana
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Still haven’t received my order!!
1 de noviembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Order still hasn't arrived after 3 weeks
My order has not arrived. It's now 19 days late. I acknowledge that there have been Royal Mail strikes in this period, and it is the Christmas busy period too, but nearly 3 weeks for a small package within UK mainland is unreasonable.
Customer service has been hard to find and it is very limited in what you are able to do. They were responsive, but only to pass the buck to the delivery partner.
The problem is still not resolved.
This order was a Christmas present, which I felt I had ordered in sufficient time (more than 3 weeks). With only 3 days to Christmas now, it's not looking hopeful.
21 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center. Please note we are a Dutch company and all our products are produced and shipped from our offices in Amsterdam. Thank you for your understanding!
Thank you!
MyPersonalisedCase Team
Over priced and non existent products…
Over priced and non existent products ordered on 2nd December not turned up yet and the email service is useless dont use this website
20 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Horrendous service! AVOID!
Horrendous service!
Ordered a personalised phone case weeks ago as a Christmas present. Hasn't arrived despite being told it was dispatched 3 weeks ago! Try to log into 'my account' and it has been disabled!
AVOID THIS COMPANY!
20 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello,
We're sorry to hear about your experience with us. Should you need any further help, please contact us using the contact form in our help center or reply to the last email you received from us so our support team can follow up.
Thank you for your understanding!
MyPersonalisedCase Team
Item not arrived, no communication!
Ordered a phone case last Christmas and was perfect! Delivered quickly, and came with a Christmas give box! Very happy with the product.
This year, it’s a different story. I ordered a phone case and haven’t had any emails from them, and been waiting for weeks for my delivery and still nothing! Not even a shipping number, this was a present and now I don’t have enough time to get another one ordered before Christmas! I’m not happy with the lack of communication!
20 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello Deanna,
We're sorry to hear about your experience with us. It's weird you have not received any email as this goes automatically. One reason could be a typo in the email which will result in all emails being sent to a non-existing address. Our support team will be happy to check on this and update the email of your order if needed, please contact us using the contact form in our help center.
Thank you for your understanding!
MyPersonalisedCase Team
Never received my product
Never received my product yet you are asking me to review it.
19 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
Respuesta de MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.
Thank you!
MyPersonalisedCase Team
This company do not deliver they take…
This company do not deliver they take your money and thats as far as it gets I have been waiting since 23rd November and I| keep getting the same message from there support team its on its way I will be aksing for a refund. Be careful when ordeing off this company
19 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, for the standard shipping methods we need to allow some delay but rest assured if your order doesn't show up in the end we'll send a new one.
Thank you for your understanding.
MyPersonalisedCase Team
Still have not received my item
3 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Never arrived
My case didn't arrive and didn't arrive so I said to cancel and refund as I would order from somewhere else instead of which they would send ANOTHER one - but I dont WANT another non arrival I want a case from a company I can depend to actually send it. I asked them to cancel... who knows
16 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello Geva,
We're sorry to hear your order is delayed, if you are not happy with the solution offered, please reply to the email so our support team can help you further.
Thank you!
MyPersonalisedCase Team
OMG - AVOID SCAM
OMG - Wish i had read the reviews before placing an order, still waiting guessing its never coming, however took my money quick enough....total scam, will take this to the national radio station to warn others.
AVOID.
16 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please rest assured we will always provide you with your order or a refund if it gets lost.
Thank you for your understanding!
Thank you!
MyPersonalisedCase Team
Do not trust this company - delivery flaky
Do not trust this company. My order hasn't been delivered, have asked them to esculate the order be assist, but they refuse... So I am left waiting for a delivery that's clearly lost in France that I can't esculate or do anything about. Have lost £56 so far & nothing from them in support
15 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello Phil,
We're sorry to hear your order is delayed. Please rest assured if your order is for a week without any update we'll proceed with a refund or send a new order with a premium shipment.
Thank you for your understanding.
MyPersonalisedCase Team
Terrible simple
15 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello Mason,
We're very sorry to hear about your experience with us, we'd love to help you out! Please contact us by using the contact form in our help center.
Thank you for your understanding!
MyPersonalisedCase Team
They are not a scam
Not a scam - just a bit slow so it felt they were a scam - I contacted them via their Instagram account and then they sorted out my problem really quickly.
I’d advise to do the same as they were great to deal with once I made contact with them.
15 de diciembre de 2022
Opinión espontánea
SCAM AVOID
This must be a scam. Exactly the same problems as everyone else. wish I'd never found this website. feeling like a fool ordering from them
15 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello Suzanne,
We're sorry you have experienced problems with your order. We'd love to help you out, please contact us using the contact form in the help center.
Thank you for your understanding!
MyPersonalisedCase Team
5 stars after major problem. Respect for resolving so fast
I have to be honest with you all, first parcel lost in transit ( royal mail ...strikes are not helping anyone) it took few days to get response from this seller but to fix this situation,they shipped new order by FedEx express! That most likely costed more than my actual order. Received this morning and I like to say thank you for resolving the problem before Christmas! I understand they are not based in United Kingdom, however they need to make the buyer aware of delays and that this is international company based on netherlands.so yes this is legit company
29 de noviembre de 2022
Opinión espontánea
Must be a scam
Must be a scam, do not order! Not only will nothing arrive but to contact you have to set up and account which also doesn't work, and you can't reply to any emails. Absolutely do not order or bother trying to contact them
2 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello Peter,
We're sorry to hear about your experience. An account is created automatically when you place an order, if you are unable to access it please try resetting your password. If you need assistance, please reply to any of the emails you have received from us so we can help you further.
Thank you for your understanding.
MyPersonalisedCase Team
Not recieved case should have read…
Not recieved case should have read reviews not happy
13 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Was shipped 25th Nov and still waiting…
Was shipped 25th Nov and still waiting for the case to be delivered. Was told it would be delivered by 6th Dec and it’s now the 12th.
12 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello Roy,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
Been waiting 3 weeks and not received…
Been waiting 3 weeks and not received my order yet
12 de diciembre de 2022
Opinión espontánea
Respuesta de MyPersonalisedCase
Hello Ronald,
We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.
Thank you!
MyPersonalisedCase Team
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