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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

No way of being sure your phone case will look good. No contact details. The email image of your phone case says Customer Services are here to help, with a Netherlands address but no online chat or em... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Ver más

Valorada con 5 estrellas sobre 5

Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived... Ver más

Valorada con 1 estrellas sobre 5

I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in wh... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para teléfonos celulares

Escrito por la empresa

✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

347 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 94% de las opiniones negativas

Suele responder en menos de 1 semana

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3,1

Todas las opiniones

(347)

49 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Not massively happy with my case

Not massively happy with my case. First of all the company is based in the Netherlands and delivery is slow. Having a .co.uk address is rather misleading. When the case arrived I was pleasantly surprised by the initial quality. The print quality was excellent hence why the review has two stars. However it was very tight fitting it to my phone, which was the correct model. When I had to take it off to apply a screen protector it was so hard to get off that it snapped in half around the camera. I won't order from this company again and will reorder my case from Boots.

2 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delighted with my personalised phone…

Delighted with my personalised phone case. The quality is excellent. Great fit for my phone. The only down side was i thought it was getting made and delivered from the uk. So wasn’t happy with the time it took to be delivered

26 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be very aware of delivery times!

Be very aware of delivery times!
Nowhere on the website does it mention that this company isn’t based in the uk.
After finding out that it’s approx a 2 week delivery time my daughters b-day present will now not arrive on time.
Not happy,will not be using this company again 😡

24 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality, not recommended

The cases are a lot more flimsy than described, not good quality plastic and very thin. Photo on both is also poor quality. Appreciate they can’t be sent back and refunded as they’re personalised but won’t be using them.

17 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wish I’d read reviews before ordering…

Wish I’d read reviews before ordering from here. I ordered a personalised case for my phone at the start of January, and I’d love to blame Royal Mail strikes for the delay, but I’ve received 3 different emails from this company each time to say there has been a delay and my case hasn’t even been shipped yet. They give me a new date for shipping but the day before that date comes I just receive another delay email. This was due to arrive 2 weeks ago, but 3 delay emails later and I’m still waiting. The next date they have given for shipping is over a month from when I ordered, and I can probably bet on the fact I’ll get another delay email. Avoid like the plague, this is actually embarrassing customer service and I don’t know how a company can make that many false promises to so many different customers and still be running.

4 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID! Charged us twice - will not refund!

We placed an order with them which we were told was cancelled as the payment failed and we'd need to re-order. Which we did. But the payment has been taken on the cancelled order and they will not refund, despite initially telling us they would refund it. They have now decided not to refund so we are £40 out of pocket. I have asked the bank to look into this now as the company will not help.

28 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I really pray that future customers…

I really pray that future customers google this company before using them. I regret buying from them so much.

I was meant to receive my product 3 weeks ago, they just told me I have to wait 10 more days. It was meant to be a Christmas gift.

No sympathy or compensation whatsoever. Awful customer services

16 de enero de 2023
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Jay,

We're sorry your order is delayed. If you order has not been delivered on the given date we'll refund you the shipping costs, and if it never shows up we'll send you a new one or a refund, you choose!
Should you have any other questions, please reply to the last email you received from our support team.

Thank you!

MyPersonalisedCase Team

Valorada con 2 estrellas sobre 5

Was OK

Was OK. Took ages to arrive and when it did come there a smudge accross the bottom left photo. Wouldn't bother returning too much hassle but wouldn't order again.

16 de diciembre de 2022
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Cher,

If your case is damaged please make sure to contact us by using the contact form in the helpcenter, we'll send you a new one at no extra cost. Also, there's no need to return the damaged one you received, so no hassle!

Thank you for your understanding!

MyPersonalisedCase Team

Valorada con 4 estrellas sobre 5

A Christmas present

The case I ordered was a Christmas present for my wife. It arrived in time and as I expected it to be and my wife was pleased with it. However, there was no gift wrap option.

20 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Case never arrived

Case never arrived. Avoid

2 de diciembre de 2022
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

Valorada con 1 estrellas sobre 5

Item not received.

12 de diciembre de 2022
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hello,

We're sorry to hear your order is not delivered yet, please feel free to contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

Valorada con 1 estrellas sobre 5

Ordered on 5th Dec and still not…

Ordered on 5th Dec and still not arrived by 23rd Dec rubbish.

23 de diciembre de 2022
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.

Thank you!

MyPersonalisedCase Team

Valorada con 1 estrellas sobre 5

Can’t comment as I still have not…

Can’t comment as I still have not received the item

21 de noviembre de 2022
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, we'd love to help you out! To do so, please contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

Valorada con 1 estrellas sobre 5

Beware of this company....I made an…

Beware of this company....I made an order on the 6th December, I still have not received my item. I have emailed them but had no response. I am unable to leave a review on the website conveniently. All my other post seemed to have arrived on time. Be very cautious ordering!!!

23 de diciembre de 2022
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center and our support team will look further into this and offer you a solution.

Thank you!

MyPersonalisedCase Team

Valorada con 5 estrellas sobre 5

Great customer service

Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived within two days.Very happy with my purchase.l absolutely love my new phone case .

22 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Item Never arrived.

21 de diciembre de 2022
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

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